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Landmark Home Warranty

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6.4

Overall Score

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lambert

because the tech asked for $420.00 when he finished the inspection to clean the blades and the coils

7 years ago

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Reply from Landmark Home Warranty

Dear Lambert,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 23rd, 2019

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star star star star star

Pedro Hernandez

Fast response to claims and very friendly. Would highly recommend.

7 years ago

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Reply from Landmark Home Warranty

Dear Pedro,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 16th, 2019

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Patricia

Everyone I spoke to was very professional, timely, courteous.

7 years ago

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Reply from Landmark Home Warranty

Dear Patricia,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 16th, 2019

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Joe

They took care of our problem efficiently and helped with the contractor.

7 years ago

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Reply from Landmark Home Warranty

Dear Joe,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 16th, 2019

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James Holmes

Service/repairman was very good, but I would prefer to choose my on repair company.

7 years ago

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Reply from Landmark Home Warranty

Dear James,

We are glad to see that we have been able to provide you with 4-star service! The warranty would like to provide you with contractors in our network. We strive to build relationships with independent contractors to provide us with an unbiased diagnosis. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 16th, 2019

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Heather

You've been really helpful and covered everything. Great customer service!

7 years ago

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Reply from Landmark Home Warranty

Dear Heather,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 16th, 2019

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star star star star star

Gina Gilbert

Responsive to my request, very quick turn around from vendor for

7 years ago

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Reply from Landmark Home Warranty

Dear Gina,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 16th, 2019

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Anonymous

They where fast when we submitted a claim they had someone over the next day

7 years ago

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Reply from Landmark Home Warranty

Dear Homeowner,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 16th, 2019

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Bobby

They provide frequent updates regarding my service request progress.

7 years ago

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Reply from Landmark Home Warranty

Dear Bobby,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 16th, 2019

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Shawn

Worked our claim very easily and got a service man out quickly

7 years ago

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Reply from Landmark Home Warranty

Dear Shawn,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 16th, 2019

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Don C

Great service Price is fair. Repair service is quick and very professional.

7 years ago

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Reply from Landmark Home Warranty

Dear Don,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 9th, 2019

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Fadi Yasin

Great service, great response time. Friendly customer service

7 years ago

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Reply from Landmark Home Warranty

Dear Fadi,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 9th, 2019

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Johanna Kunz

They were responsive and friendly. Would recommend them to anyone!

7 years ago

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Reply from Landmark Home Warranty

Dear Johanna,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 9th, 2019

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Dominic Shelden

Fast, effective and helpful. I would highly recommend landmark

7 years ago

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Reply from Landmark Home Warranty

Dear Dominic,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 9th, 2019

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Molly Perkes

They are always good about responding to my emails and quick to reply too.

7 years ago

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Reply from Landmark Home Warranty

Dear Molly,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 9th, 2019

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Don Hernandez

They have excellent customer service, and are very responsive.

7 years ago

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Reply from Landmark Home Warranty

Dear Don,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 9th, 2019

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Bob Moore

They offer a great product, excellent customer service and communicate well.

7 years ago

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Reply from Landmark Home Warranty

Dear Bob,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 9th, 2019

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Patty Panza

Office staff is always very helpful, friendly and professional.

7 years ago

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Reply from Landmark Home Warranty

Dear Patty,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 9th, 2019

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star star star star star

Gina Petroskey

Outstanding customer service, great products and amazing prices

7 years ago

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Reply from Landmark Home Warranty

Dear Gina,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 9th, 2019

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Erline Belton

Customer Service response has been great, service reps are very knowledgeable.

7 years ago

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Reply from Landmark Home Warranty

Hello Erline,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service on your heater. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 9th, 2018

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Beverly Bowrn

Followup. They were able to,find a repair person to,come ASAP.

7 years ago

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Reply from Landmark Home Warranty

Dear Beverly,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 2nd, 2019

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star star star star star

Cindy Beck

No problems thus far. Everything has been fixed in a timely manner.

7 years ago

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Reply from Landmark Home Warranty

Dear Cindy,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home and hope to continue providing you with remarkable service. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Mar. 26th, 2019

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Randy Phoenix, AZ

Very responsive...communication from opening to closing an issue is excellent.

7 years ago

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Reply from Landmark Home Warranty

Dear Randy,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home and hope to continue providing you with remarkable service. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Mar. 26th, 2019

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Melissa Green Elgin, TX

They have promptly provided assistance each time we contacted them.

7 years ago

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Reply from Landmark Home Warranty

Dear Melissa,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home and hope to continue providing you with remarkable service. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Mar. 26th, 2019

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Richard Brutka

Very Professional, customers service was great in scheduling my appointment.

7 years ago

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Reply from Landmark Home Warranty

Dear Richard,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home and hope to continue providing you with remarkable service. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Mar. 19th, 2019

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Cheryl Lawson

They have been very responsive when I needed to use their service.

7 years ago

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Reply from Landmark Home Warranty

Dear Cheryl,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home and hope to continue providing you with remarkable service. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Mar. 19th, 2019

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star star star star star

Tere SM Stool

Professional, easy to get a hold of. Repairs have been timely

7 years ago

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Reply from Landmark Home Warranty

Dear Tere,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home and hope to continue providing you with remarkable service. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Mar. 19th, 2019

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Verified Customer

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star star star star star

Ms Kama Dickson

They have affordable monthly charges and amazing customer service

7 years ago

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Reply from Landmark Home Warranty

Dear Ms. Kama Dickson,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home and hope to continue providing you with remarkable service. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Mar. 19th, 2019

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star star star star star

Torgerson

Very good customer service. They were quick to address our issues.

7 years ago

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Reply from Landmark Home Warranty

Dear Torgerson,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home and hope to continue providing you with remarkable service. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Mar. 19th, 2019

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star star star star star

Frank and Judy Glover Plano, TX

Appointment scheduled quickly-next day. Problem solved easily

7 years ago

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Reply from Landmark Home Warranty

Dear Frank and Judy,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 12th, 2019

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Dennis G Votaw

Quick, prompt service and friendly reps. Our problem was taken care of in a timely maner, thanks.

7 years ago

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Reply from Landmark Home Warranty

Dear Dennis,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 1st, 2019

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star star star star star

Tom and Susan

They have covered every repair and tried to do their best for us.

7 years ago

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Reply from Landmark Home Warranty

Dear Tom and Susan,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 1st, 2019

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star star star star star

Catherine A Webster

I really appreciate their quick response and great customer service.

7 years ago

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Reply from Landmark Home Warranty

Dear Catherine,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 15th, 2019

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star star star star star

Curtis

Great service and a reputable company that will work with you

7 years ago

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Reply from Landmark Home Warranty

Dear Curtis,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 1st, 2019

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star star star star star

Rich Parker

easy to work with, very professional, excellent customer service

7 years ago

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Reply from Landmark Home Warranty

Dear Rich,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 1st, 2019

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Verified Customer

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star star star star star

Daisy Anderson

Great vendors and customer service. I've been with them for 5 years now!

7 years ago

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Reply from Landmark Home Warranty

Dear Daisy,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 24th, 2019

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star star star star star

Ty Mullineaux

Fast and responsive! They took care of me and my home faster than expected!

7 years ago

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Reply from Landmark Home Warranty

Dear Ty,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,
Tiffany Nguyen
Customer Relations Manager

Jan. 24th, 2019

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Lou Gershman

Landmark representative are genuinely caring and responsive.

7 years ago

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Reply from Landmark Home Warranty

Dear Lou,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 24th, 2019

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star star star star star

Richard Wharton

Great response and easy to work with. Purchased a 2nd year.

7 years ago

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Reply from Landmark Home Warranty

Dear Richard,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 23rd, 2019

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star star star star star

Jim Beckley

Quick, efficient, good follow up to ensure problem resolution.

7 years ago

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Reply from Landmark Home Warranty

Dear Jim,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 23rd, 2019

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star star star star star

Brian Drum

Very personable and Very professional,on time is always good,which they were.

7 years ago

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Reply from Landmark Home Warranty

Dear Brian,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 23rd, 2019

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Danielle

Great follow up and fast service. Very easy to communicate with.

7 years ago

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Reply from Landmark Home Warranty

Dear Danielle,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 23rd, 2019

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Review Source

star star star star star

Margaret Magruder

I've always been happy with their service and product and timeliness.

7 years ago

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Reply from Landmark Home Warranty

Dear Margaret,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,
Tiffany Nguyen
Customer Relations Manager

Jan. 23rd, 2019

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Michelle

They respond quickly and send qualified people to go the work

7 years ago

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Reply from Landmark Home Warranty

Dear Michelle,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 18th, 2019

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Verified Customer

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star star star star star

Joe Mankawich

Fast, Easy of needed Home Systems! Keep up the Great Service!

7 years ago

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Reply from Landmark Home Warranty

Dear Joe,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 18th, 2019

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Verified Customer

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Review Source

star star star star star

Brian

Very customer service oriented. Repairs are addressed and resolved promptly.

7 years ago

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Reply from Landmark Home Warranty

Dear Brian,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 18th, 2019

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Verified Customer

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Review Source

star star star star star_border

Spirit Brooks

Easy to work with, contractors never call within four hours, only reason for the 4 stars.

7 years ago

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Reply from Landmark Home Warranty

Dear Spirit,

We are glad to see that we have been able to provide you with 4-star service! We would be happy to hear more on your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 18th, 2019

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Verified Customer

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Review Source

star star star star star

Hollie Gray

Easy to work with and easy to contact. The service is always quick

7 years ago

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Reply from Landmark Home Warranty

Dear Hollie,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 18th, 2019

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Verified Customer

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Review Source

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Chris

Premium too expensive and keeps increasing, coverage partial in case of replacement, cost pre intervention way too high.

7 years ago

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Reply from Landmark Home Warranty

Dear Chris,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 18th, 2019

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Verified Customer

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star star star star star

Kevey

They find the contractor and follow up with service performed.

7 years ago

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Reply from Landmark Home Warranty

Dear Kevey,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 18th, 2019