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Landmark Home Warranty

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6.4

Overall Score

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Tony Stark Policci Chandler, AZ

Their customer service and follow up is ridiculously good. Amazing.

6 years ago

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Reply from Landmark Home Warranty

Dear Tony,

We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 31st, 2019

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Susan K. Eagle, ID

Provides good and timely service and works hard to retain business

6 years ago

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Reply from Landmark Home Warranty

Dear Susan,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 31st, 2019

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Tim galloway Austin, TX

Good for the easy and inexpensive (door locks). Very difficult for the expensive and complex (water heaters).

6 years ago

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Reply from Landmark Home Warranty

Dear Tim,

We are glad to see that our agents and contractors have been able to provide you with 3-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 31st, 2019

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Carolyn Buhlmann Boulder City, NV

Landmark processes claims very quickly and uses excellent contractors

6 years ago

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Susan O'Callaghan

they have always been as fast, helpful, and professional whenever we have needed help

6 years ago

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Reply from Landmark Home Warranty

Dear Susan,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 17th, 2019

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star star star star star

Mitch Roberts

Great company, good to work with, fast replies and good rates

6 years ago

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Reply from Landmark Home Warranty

Dear Mitch,

We are very happy to hear that we have been able to provide you with remarkable service. We appreciate the time you have taken to share your feedback. Please do not hesitate to reach out to us for any questions you may have.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 17th, 2019

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star star star star star

Martha Strauss

I have received rapid response to every request for service.

6 years ago

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Reply from Landmark Home Warranty

Dear Martha,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 17th, 2019

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Mary Stewart

Because this company is honest and always responds quickly to fix any problems!

6 years ago

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Kenneth D. Garrison

The Customer Service is very good and follow up on tickets is appreciated.

6 years ago

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Reply from Landmark Home Warranty

Dear Kenneth,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 17th, 2019

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Diane Cano

Made me wait for 1 week for repair on water heater. And had to pay for second service call repair not fixed first call.

6 years ago

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Reply from Landmark Home Warranty

Dear Diane,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to see that you feel this way. I have sent you a direct e-mail to better assist you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 18th, 2019

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star star star star star

Joe Johanssen Sahuarita, AZ

They have done their job. I called twice and the process has been painless.

6 years ago

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Reply from Landmark Home Warranty

Dear Joe,

We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 3rd, 2019

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Ruth tarp Nampa, ID

So nice and easy too work with. I wasn't sure what to expect but they are great

6 years ago

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Reply from Landmark Home Warranty

Dear Ruth,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 26th, 2019

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star star star star star

Kristie Shanley

Making a claim is quick, customer service is easy to deal with

6 years ago

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Reply from Landmark Home Warranty

Dear Kristie,

We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 22nd, 2019

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Alan Courage

Always a quick response. Have always been more than pleased.

6 years ago

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Reply from Landmark Home Warranty

Dear Alan,

We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 22nd, 2019

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Mart

Great response great repair people, quick reaction and friendly sa5

6 years ago

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Reply from Landmark Home Warranty

Dear Mart,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 22nd, 2019

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Joe F

Took care of my service call quickly without any delay. Problem corrected.

6 years ago

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Reply from Landmark Home Warranty

Dear Joe,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 22nd, 2019

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Pam Crane

Quick response and helpful, courteous customer service. Thank you

7 years ago

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Reply from Landmark Home Warranty

Dear Pam,

We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 22nd, 2019

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Gary

Very good service. Good value. But as a matter of policy no one gets an excellent.

7 years ago

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Reply from Landmark Home Warranty

Dear Gary,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. I would be happy to discuss your coverage in detail. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 22nd, 2019

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John Sandy, UT

Great Customer service. Fast, efficient service and priced right. Good Product

7 years ago

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Reply from Landmark Home Warranty

Dear John,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 11th, 2019

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Amy Brocksmith Fall Creek, OR

Landmark has gone above and beyond to make things fair and right

7 years ago

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Reply from Landmark Home Warranty

Dear Amy,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 11th, 2019

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Pat

Every time I have called service is generated immediately. Great service

7 years ago

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Reply from Landmark Home Warranty

Dear Pat,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 8th, 2019

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Maggie Bowers

Easy to deal with, without any hassle. Great customer service.

7 years ago

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Reply from Landmark Home Warranty

Dear Maggie,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 8th, 2019

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Pmj

Great service and in a timely manner, friendly and knowledgable

7 years ago

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Reply from Landmark Home Warranty

Dear Pmj,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 8th, 2019

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JRobin

Wasn't impressed that appliance color match isn't guaranteed, but still a good deal.

7 years ago

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Reply from Landmark Home Warranty

Dear JRobin,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 8th, 2019

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Sherri Washington

Prompt response , helpful staff, offer to help and honest about pricing.

7 years ago

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Reply from Landmark Home Warranty

Dear Sherri,

We appreciate the time you have taken to share your wonderful feedback! Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 8th, 2019

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Mary Wadsworth

Landmark has always been very responsive, and you reach a person when you call.

7 years ago

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Reply from Landmark Home Warranty

Dear Mary,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 8th, 2019

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Evan

They were great! We were able to get the service we needed quickly and done well.

7 years ago

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Reply from Landmark Home Warranty

Dear Evan,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 8th, 2019

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Bob

We didn't have to do anything. Landmark took care of everything.

7 years ago

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Reply from Landmark Home Warranty

Dear Bob,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 8th, 2019

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Maria Von Hatten

All our dealings with Landmark have. We to our satisfaction.

7 years ago

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Reply from Landmark Home Warranty

Dear Maria,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 8th, 2019

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Bruce Moore

Only have had one incident, but it was handled quickly and efficiently.

7 years ago

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Reply from Landmark Home Warranty

Dear Bruce,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 8th, 2019

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MB Stein

very responsive and timely. The contracted companies have been great

7 years ago

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Reply from Landmark Home Warranty

Dear MB,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 1st, 2019

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Sergio

Landmark customer service is great but some contractors left a bit to.be desired.

7 years ago

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Reply from Landmark Home Warranty

Dear Sergio,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 1st, 2019

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Naj S.

Great rates, great customer service and excellent vendors and partners

7 years ago

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Reply from Landmark Home Warranty

Dear Naj,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 1st, 2019

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Andy

Customer service they cash me out for my broken refrigerator

7 years ago

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Reply from Landmark Home Warranty

Dear Andy,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 17th, 2019

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Melissa

We haven't had any problems when we have had to submit a claim.

7 years ago

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Reply from Landmark Home Warranty

Dear Melissa,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 17th, 2019

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Ben Grenaway

A contractor they used was unethical, tried getting me to charge out of pocket. Their response times are slow and coverage is obnoxiously limited

7 years ago

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Reply from Landmark Home Warranty

Dear Ben,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 17th, 2019

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Reid Cram

Online and telephone service are easy and convenient to use.

7 years ago

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Reply from Landmark Home Warranty

Dear Reid,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 17th, 2019

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Danny Toney

They have taken care of what we needed. Easy to work with. Good value so far.

7 years ago

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Reply from Landmark Home Warranty

Dear Danny,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 17th, 2019

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star star star star star

Chantel Cobbs

Very nice I was happy with the call and the reps that came out

7 years ago

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Reply from Landmark Home Warranty

Dear Chantel,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 17th, 2019

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Nancee T.

Good fast service and referred repair companies have been good

7 years ago

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Reply from Landmark Home Warranty

Dear Nancee,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 17th, 2019

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Antonio "Tony" Santiago

What can I say? The serve was nice and the people there were helpful.

7 years ago

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Reply from Landmark Home Warranty

Dear Antonio,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 25th, 2019

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Everardo

They have a quick response time when going Thur the website.

7 years ago

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Reply from Landmark Home Warranty

Dear Everardo,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 25th, 2019

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Mr Anderson Salem, OR

Fridge went down was backup and running within 24 hours after the service call.

7 years ago

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Reply from Landmark Home Warranty

Dear Mr. Anderson,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 25th, 2019

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Rachel Baker

Fast response and easy process. Trustworthy service with good contractors.

7 years ago

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Reply from Landmark Home Warranty

Dear Rachel,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 25th, 2019

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Scott Brodrick Round Rock, TX

I called on Sat, but they don't work weekends. Then, their van broke down and they missed their Mon appt time.

7 years ago

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Reply from Landmark Home Warranty

Dear Scott,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 19th, 2019

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Claudia Weber Hillsboro, OR

Usually great customer service, took 3 months to resolve a bad contractor issue

7 years ago

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Reply from Landmark Home Warranty

Dear Claudia,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 19th, 2019

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Dana Phillips Nampa, ID

They have always been very helpful and always follow through2

7 years ago

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Reply from Landmark Home Warranty

Dear Dana,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 19th, 2019

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Pat

We had a plumbing problem and they wouldn't pay to repair the problem and then our refridgerator stopped working and they would only pay for part of the repair.

7 years ago

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Reply from Landmark Home Warranty

Dear Pat,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Verified Customer

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George

They need to have some of there contract people tell the truth what they tell your costumers

7 years ago

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Reply from Landmark Home Warranty

Dear George,

Dear John,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Verified Customer

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star star star star star

Howard and Suzanne Davis

Follow-up with claims and timely service with good contractors

7 years ago

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Reply from Landmark Home Warranty

Dear Howard and Suzanne,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019