Landmark Home Warranty
6.4
Overall Score
Verified Customer
Review Source
Steph Dirden
8 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 15th, 2018
Verified Customer
Review Source
Yusuf
8 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 15th, 2018
Verified Customer
Review Source
Krysteen Marks North Las Vegas, NV
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 25th, 2018
Verified Customer
Review Source
michael wood Washington, UT
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 25th, 2018
Verified Customer
Review Source
Aliese Payson, UT
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 25th, 2018
Verified Customer
Review Source
Luke Butterfield Eagle Mountain, UT
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 25th, 2018
Verified Customer
Review Source
Gumersindo obregon jr
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 21st, 2018
Verified Customer
Review Source
Anonymous
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 21st, 2018
Verified Customer
Review Source
Anonymous
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate and review us! Although cost may seem high, we have an overall approval rate of 97% in covered claims. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 22nd, 2018
Verified Customer
Review Source
Sharon Barak
8 years ago
Reply from Landmark Home Warranty
Thank you for providing your feedback. It is appreciated and has been forwarded to the appropriate departments. Unfortunately, the warranty only covers units within the perimeter of your homes foundation unless otherwise specified.
I would be happy to go over any coverage details that you may have questions on. You can reach me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 15th, 2018
Verified Customer
Review Source
Patrick Barnum
8 years ago
Reply from Landmark Home Warranty
I'm sorry to hear we were not quick with our follow up, however, we are glad to see that our agents and contractors have been able to provide you with 4-star service. We would be happy to hear your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 15th, 2018
Verified Customer
Review Source
Anonymous
8 years ago
Reply from Landmark Home Warranty
Thank you for providing your feedback. It is appreciated and has been forwarded to the appropriate departments. With the summer months ahead of us, our representatives are doing all they can to answer each of our homeowner's calls in a timely manner.
Please do not hesitate to reach out to us in the future.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 15th, 2018
Verified Customer
Review Source
S
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 15th, 2018
Verified Customer
Review Source
Rich Hawkinson
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 15th, 2018
Verified Customer
Review Source
Juan Hernandez
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Apr. 25th, 2018
Verified Customer
Review Source
Landmark Home Warranty or my own
8 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service. We would be happy to hear your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Apr. 25th, 2018
Verified Customer
Review Source
Michael Round Rock, TX
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate and review us! We look forward to the opportunity to assist you with your home warranty needs. Although cost may seem high, we have an overall approval rate of 97% in covered claims. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out!
Respectfully,
Tiffany Nguyen
Customer Relations Manager
Apr. 17th, 2018
Verified Customer
Review Source
Mack Salt Lake City, UT
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!
We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Respectfully,
Tiffany Nguyen
Customer Relations Manager
Apr. 17th, 2018
Verified Customer
Review Source
Shirl Green Valley, AZ
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!
We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Respectfully,
Tiffany Nguyen
Customer Relations Manager
Apr. 17th, 2018
Verified Customer
Review Source
Wayne and JoDeeShumway
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 4-star service on your heater and plumbing concerns. We would be happy to hear your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at .
We look forward to the opportunity to help you in the future!
Thank you,
Tiffany Nguyen
Customer Relations Manager
Mar. 21st, 2018
Verified Customer
Review Source
BECKYWALLENDAL
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate and review us. Your feedback is appreciated and I am sorry to hear of your experience. The summer time is a busy season and it can be difficult to schedule. Landmark does all that we can to ensure we are getting a contractor out to your home in a timely manner. If there ever are issues on scheduling, you can reach out to us and we will make the reasonable efforts to assist you.
I would like to be sure I am addressing your concerns appropriately. You can reach me directly at .
I look forward to hearing from you.
Respectfully,
Tiffany Nguyen
Customer Relations Manager
Mar. 16th, 2018
Verified Customer
Review Source
Michael T.Enloe
8 years ago
Reply from Landmark Home Warranty
I am sorry to hear of this experience. I see that we have been in contact with the contractor and they are looking into the necessary parts needed for repair.
I'd like to be sure you are getting the assistance you need. Please reach out to me directly at . I would be able to help you more appropriately from there.
Thank you for taking the time to provide us your feedback. I look forward to hearing from you.
Respectfully,
Tiffany Nguyen
Customer Relations Manager
Mar. 16th, 2018
Verified Customer
Review Source
Barbara and SidneyDoucet
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5- star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Thank you,
Tiffany Nguyen
Customer Relations Manager
Mar. 8th, 2018
Verified Customer
Review Source
Craig and KathleenHoff
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner for your garage door service request! We appreciate your feedback and hope to continue to provide remarkable service for you!
Please do not hesitate to reach out to us for anything you may need in the future!
Thank you,
Tiffany Nguyen
Customer Relations Manager
Mar. 8th, 2018
Verified Customer
Review Source
CHET Caldwell, ID
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate and review us. I am sorry to hear of your out of pocket costs. They typically consist of items that are excluded under the warranty. With a repair or replacement, there is often times where there needs to be something modified in order for the new part to work with your home. If it is not covered, the expenses do turn on to you. There are alternative options if you are unhappy with the out of pocket costs as well.
I would be happy to look into your service request in more detail. Please reach out to me at .
Thank you,
Tiffany Nguyen
Customer Relations Manager
Feb. 21st, 2018
Verified Customer
Review Source
David Sachse, TX
8 years ago
Reply from Landmark Home Warranty
Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Thank you,
Tiffany Nguyen
Customer Relations Manager
Feb. 21st, 2018
Verified Customer
Review Source
Cara Springville, UT
8 years ago
Reply from Landmark Home Warranty
Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. I'm also sorry that we do not cover for fireplaces, however, we do out best to cover what we can to help bring a peace of mind to you when it comes to your home. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Thank you,
Tiffany Nguyen
Customer Relations Manager
Feb. 21st, 2018
Verified Customer
Review Source
Joan Meridian, ID
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!
Please do not hesitate to reach out to us for anything you may need in the future!
Thank you,
Tiffany Nguyen
Customer Relations Manager
Feb. 21st, 2018
Verified Customer
Review Source
Emily Lehi, UT
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to provide your feedback. There are exclusions on what the warranty can cover, however, there are a lot of items we do cover. We have a 97% approval rate in Utah. We do all that we can to assist our homeowners. If there are any questions, comments, or concerns, you can reach me directly at .
Thank you,
Tiffany Nguyen
Customer Relations Manager
Feb. 21st, 2018
Verified Customer
Review Source
Alice Hallet Yuma, AZ
8 years ago
Reply from Landmark Home Warranty
Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to helping in the future. Please feel free to reach out to us for any of your home warranty needs.
Thank you,
Tiffany Nguyen
Customer Relations Manager
Feb. 13th, 2018
Verified Customer
Review Source
Ann V Las Vegas, NV
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate and review us! I am sorry to hear that you are unhappy with the time frames. We do all that we can to assist you as quickly as possible, however there are times where additional items need to be ordered to continue repairs. We appreciate your feedback and hope to continue to provide remarkable service for you!
Please feel free to reach out to us for any of your home warranty needs.
Thank you,
Tiffany Nguyen
Customer Relations Manager
Feb. 13th, 2018
Verified Customer
Review Source
anonymous Boerne, TX
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner and provide you with a peace of mind! We appreciate your feedback and hope to continue to provide remarkable service for you!
Please feel free to reach out to us for any of your home warranty needs.
Thank you,
Tiffany Nguyen
Customer Relations Manager
Feb. 13th, 2018
Verified Customer
Review Source
Anonymous Arlington, TX
8 years ago
Reply from Landmark Home Warranty
Thank you for leaving your honest feedback. The warranty covers as much as we can for our homeowners. Unfortunately, there are exclusions. With the $20.00 for freon, it is per pound. You will still be paying a fraction of the retail cost for freon. If a greater repair is needed, for example: a condensing unit replacement, for your HVAC unit, there is a limit to cover modifications that are typically needed in order for the new unit to work with your home. Modifications are usually excluded items and they become an out of pocket cost to you. However, Landmark has realized they are often needed. Therefore, the limit was put in place to assist our homeowners in repairs/replacements for HVAC units.
I would be more than happy to address your concerns in more detail. You can reach out to me directly at .
I look forward to hearing from you.
Respectfully,
Tiffany Nguyen | Customer Relations Manager
Feb. 14th, 2018
Verified Customer
Review Source
Athena Salt Lake City, UT
8 years ago
Reply from Landmark Home Warranty
Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to helping in the future. Please feel free to reach out to us for any of your home warranty needs.
Thank you,
Tiffany Nguyen
Customer Relations Manager
Feb. 13th, 2018
Verified Customer
Review Source
Denalee McKenna Idaho Falls, ID
8 years ago
Reply from Landmark Home Warranty
I'm sorry your toilet is still not working. I would like to assist you servicing your concerns. I have just given you a call to help you recall the contractor and get they back out to your home. I have also sent you an e-mail so that you have my direct information.
Thank you for taking the time to leave us your feedback.
Respectfully,
Tiffany Nguyen
Customer Relations Manager
Feb. 14th, 2018
Verified Customer
Review Source
Dennis Orem, UT
8 years ago
Reply from Landmark Home Warranty
I'm sorry to hear of your feedback. I would be happy to review your service request history on covered repairs. Typically, the warranty covers any extra labor costs and part costs that are needed for your covered units. This is on top of the service call fee you initially pay. The service call fee is to get the contractor out to your home for diagnosis.
If you would like to speak in more details on your concern, you can reach me at .
Thank you for taking the time to rate and review us. It is greatly appreciated.
Respectfully,
Tiffany Nguyen
Customer Relations Manager
Feb. 14th, 2018
Verified Customer
Review Source
Edd Lake Havasu City, AZ
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner and provide you with a peace of mind! We appreciate your feedback and hope to continue to provide remarkable service for you!
Please feel free to reach out to us for any of your home warranty needs.
Thank you,
Tiffany Nguyen
Customer Relations Manager
Feb. 13th, 2018
Verified Customer
Review Source
5 Saint George, UT
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner and provide you with a peace of mind! We appreciate your feedback and hope to continue to provide remarkable service for you!
Thank you,
Tiffany Nguyen
Customer Relations Manager
Feb. 13th, 2018
Verified Customer
Review Source
5 Mesa, AZ
8 years ago
Reply from Landmark Home Warranty
Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to helping in the future. Please feel free to reach out to us for any of your home warranty needs.
Thank you,
Tiffany Nguyen
Customer Relations Manager
Feb. 13th, 2018
Verified Customer
Review Source
5 Conroe, TX
8 years ago
Reply from Landmark Home Warranty
Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to helping in the future. Please feel free to reach out to us for any of your home warranty needs.
Thank you,
Tiffany Nguyen
Customer Relations Manager
Feb. 13th, 2018
Verified Customer
Review Source
5 Riverton, UT
8 years ago
Reply from Landmark Home Warranty
Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to helping in the future.
Please feel free to reach out to us for any of your home warranty needs.
Thank you,
Tiffany Nguyen
Customer Relations Manager
Feb. 13th, 2018
Verified Customer
Review Source
5 San Antonio, TX
8 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to provide remarkable service for you! We appreciate your feedback and hope to continue to provide remarkable service for you!
Please do not hesitate to reach out to us for anything you may need in the future!
Thank you,
Tiffany Nguyen
Customer Relations Manager
Feb. 13th, 2018
Verified Customer
Review Source
5 El Mirage, AZ
8 years ago
Reply from Landmark Home Warranty
Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to helping in the future.
Please feel free to reach out to us for any of your home warranty needs.
Thank you,
Tiffany Nguyen
Customer Relations Manager
Feb. 13th, 2018
Verified Customer
Review Source
Little old lady Temple, TX
8 years ago
Reply from Landmark Home Warranty
Thank you for your rating! We are glad to hear that we have been able to provide you with Excellent services. Thank you for being a loyal member of the Landmark family. We look forward to servicing you in all your future warranty needs.
Thank you
Cheyenne Rapier
Customer Relations Manager
Feb. 13th, 2018
Verified Customer
Review Source
Marcus Gooding, ID
8 years ago
Reply from Landmark Home Warranty
Thank you for your rating! We are glad to hear that we have been able to provide you with Excellent services. Thank you for being a loyal member of the Landmark family. we look forward to servicing you in all your future warranty needs.
Thank you
Cheyenne Rapier
Customer Relations Manager
Feb. 13th, 2018
Verified Customer
Review Source
Ms. Redwine Salt Lake City, UT
8 years ago
Reply from Landmark Home Warranty
Thank you for your rating! We are glad to hear that we have been able to provide you with Excellent services. Thank you for being a loyal member of the Landmark family. We look forward to servicing you in all your future warranty needs.
Thank you,
Cheyenne Rapier
Customer Relations Manager
Feb. 13th, 2018
Verified Customer
Review Source
Natalia Sandy, UT
8 years ago
Reply from Landmark Home Warranty
Thank you for the feedback! We are pleased to hear that we have been able to provide you with services that were easy to use and that we resolved the situations quickly.
Thank you,
Cheyenne Rapier
Customer Relations Manager
Feb. 13th, 2018
Verified Customer
Review Source
new customer Saint George, UT
8 years ago
Reply from Landmark Home Warranty
Thank you for the rating! We are pleased to hear that we have been able to resolve the experience you had. we look forward to servicing you with all your home warranty needs in the future.
Thank you,
Cheyenne Rapier
Customer Relations Manager
Feb. 13th, 2018
Verified Customer
Review Source
none South Jordan, UT
8 years ago
Reply from Landmark Home Warranty
Thank you for the 5-Star rating! We are pleased to hear that we have been able to provide you with great services. We look forward to serving you in the future. please feel free to reach out to us for your future warranty needs.
Thank you,
Cheyenne Rapier
Customer Relations Manager
Feb. 13th, 2018
Verified Customer
Review Source
Noneya Lehi, UT
8 years ago
Reply from Landmark Home Warranty
Thank you for the honest feedback. We are sorry to hear that you have not been pleased with the services. It is not part of our policy to put off repairs or even a replacement. I would like to be able to review your account and the situation you experience to see what assistance I can offer. If you would like to go over this in detail with me, please reach out to me directly.
Thank you,
Cheyenne Rapier
Customer Relations Manager
Feb. 13th, 2018
