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Landmark Home Warranty

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6.4

Overall Score

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Lorraine C. Pereira Jett

Very fast courteous service contractor and representative alike

7 years ago

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Reply from Landmark Home Warranty

Dear Lorraine,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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star star star star star

MaryLee Flagler

Great service and customer care. Very polite on the phone and very helpful.

7 years ago

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Reply from Landmark Home Warranty

Dear MaryLee,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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star star star star star

Virginia Tibbetts

They are always vey efficient. And super friendly. I highly recommend Landmark

7 years ago

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Reply from Landmark Home Warranty

Dear Virginia,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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star star star star star

Suong. N

Nice customer service and fast service.high recomend to all my friends.

7 years ago

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Reply from Landmark Home Warranty

Dear Suong,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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star star star star star

DW

reliable service-competent trades people-response time efficient

7 years ago

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Reply from Landmark Home Warranty

Dear DW,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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star star star star star

joe

filled out ticket received a call back customer rep was nice and very helpful

7 years ago

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Reply from Landmark Home Warranty

Dear Joe,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Verified Customer

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star star star star star

Ryan Pronger

Amazing customer service, clear explanations, quick responsiveness.

7 years ago

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Reply from Landmark Home Warranty

Dear Ryan,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Sandra Munguia Phoenix, AZ

Great customer service. Paul C is very courteous and professional.

7 years ago Edited September 14, 2021

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Reply from Landmark Home Warranty

Dear Sandra,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Verified Customer

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Mary S.

Prompt attention to resolve issue in a friendly and courteous manner.

7 years ago

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Reply from Landmark Home Warranty

Dear Mary,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Michele Sutherland

It was easy to connect Landmark and ask about coverage, start a claim.

7 years ago

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Reply from Landmark Home Warranty

Dear Michele,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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star star star star star

Rosa Goodyear, AZ

They respond quickly to inquires & follow up after serviced have been provided.

7 years ago

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Reply from Landmark Home Warranty

Dear Rosa,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 27th, 2019

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star star star star star

Mike Grand Prairie, TX

They were able to schedule a repair service the following day. Excellent!

7 years ago

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Reply from Landmark Home Warranty

Dear Mike,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 27th, 2019

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star star star star star

Maxine Sarjeant Carlsbad, CA

prompt customer service - Carson was able to resolve our problem promptly

7 years ago

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Reply from Landmark Home Warranty

Dear Maxine,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 27th, 2019

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Lburns Arlington, TX

They follow up on the claims to make sure the job is scheduled

7 years ago

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Reply from Landmark Home Warranty

Dear Lburns,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 20th, 2019

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star star star star star

Joseph Restivo Meridian, ID

Very good customer service and follow up and on time win set

7 years ago

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Reply from Landmark Home Warranty

Dear Joseph,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 20th, 2019

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Josh Fabrizio

We have not had a single positive experience with any of the contractors they have sent out. The last one they sent out rescheduled 4 times before doing the actual work.

7 years ago

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Reply from Landmark Home Warranty

Dear Josh,

Thank you for taking the time to share your feedback. I am sorry to hear that the contractor had to reschedule with you multiple times. That is typically not how we intend for our service request to go. I will be forwarding your feedback to the appropriate department to implement the necessary training. I am however, please to see that your unit has been repaired. If you have any further questions or concerns, I would be happy to help you. You can reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 12th, 2019

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Nita

They are quick and efficient. Technicians are very qualified and helpful..especially the AC guy.

7 years ago

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Reply from Landmark Home Warranty

Dear Nita,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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star star star star star

Diane Hurley

Good Customer service. Honesty. Fast service. Explained coverage

7 years ago

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Reply from Landmark Home Warranty

Dear Diane,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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Eileen chavez

They are very polite and get me some one to take care of my problem immediately

7 years ago

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Reply from Landmark Home Warranty

Dear Eileen,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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Tiffany

Everything was taken care of in a professional and timely manner

7 years ago

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Reply from Landmark Home Warranty

Dear Tiffany,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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star star star star star

Margaret Mickish

because I have had only excellent service from Landmark for the last 2 years

7 years ago

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Reply from Landmark Home Warranty

Dear Margaret,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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star star star star star

Gregg

fast and efficient excellent customer service.....................

7 years ago

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Reply from Landmark Home Warranty

Dear Gregg,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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star star star star star

Angel Seufert

I have had fast responses, items covered and quick follow up.

7 years ago

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Reply from Landmark Home Warranty

Dear Angel,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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Richard Lyons

Professional and friendly and always following up on services

7 years ago

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Reply from Landmark Home Warranty

Dear Richard,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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star star star star star

Swaval

Fast response from landmark. Provided good dryer repair company.

7 years ago

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Reply from Landmark Home Warranty

Dear Swaval,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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star star star star star

EDDIE Rettstatt

Good customer service. Has always taken care of what we needed.

7 years ago

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Reply from Landmark Home Warranty

Dear Eddie,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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Verified Customer

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star star star star star

Kristin Markland

They always respond quickly and make sure my service is done correctly.

7 years ago

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Reply from Landmark Home Warranty

Dear Kristin,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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Verified Customer

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star star star star star

Rosy Barrientos

Faaast, reliable, gets the job done. Customer service is great.

7 years ago

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Reply from Landmark Home Warranty

Dear Rosy,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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star star star star star

Lena R

Fast response, repairs completed next day, all cost covered after $100 copay

7 years ago

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Reply from Landmark Home Warranty

Dear Lena,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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Verified Customer

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star star star star star

Markus Giacomuzzi

very good customer service, propmpp response and so far good contractors

7 years ago

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Reply from Landmark Home Warranty

Dear Markus,


Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 30th, 2019

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star star star star star

Toni

They are very responsive to service calls and fair with their coverage.

7 years ago

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Reply from Landmark Home Warranty

Dear Toni,

Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 30th, 2019

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star star star star star

Stores06

I have used my home warranty several times and it has more than paid for itaelf

7 years ago

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Reply from Landmark Home Warranty

Dear Store06,

Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 30th, 2019

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star star star star star

William Martin

Easy to work with. They used companies that were easy to work with.

7 years ago

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Reply from Landmark Home Warranty

Dear William,

Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 30th, 2019

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star star star star star

Alane West-Kershaw

Always a quick response from their vendors and always great service from them.

7 years ago

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Reply from Landmark Home Warranty

Dear Alane,

Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 30th, 2019

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Verified Customer

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star star star star star

Andrew

Persistent, made sure that the service got done as soon as possible.

7 years ago

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Reply from Landmark Home Warranty

Dear Andrew,

Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 30th, 2019

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star star star star star

Amilcar Morales

Good customer service with frequent communication with the clients.

7 years ago

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Reply from Landmark Home Warranty

Dear Amilcar,

Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 30th, 2019

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star star star star star

Jan Gage Houston, TX

Always polite. Quick response. People they send are knowledgeable

7 years ago

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Reply from Landmark Home Warranty

Dear Jan,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 22nd, 2019

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star star star star star

Steven Peste

Always & to day handled my service requests very expediciously and professionly

7 years ago

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Reply from Landmark Home Warranty

Dear Steven,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 22nd, 2019

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Joy

Except for the high dollar items most if not all expenses were paid associated to claims.

7 years ago

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Reply from Landmark Home Warranty

Dear Joy,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 22nd, 2019

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star star star star star

David Young Hurricane, UT

Provided what what they said they would promptly with no hassle.

7 years ago

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Reply from Landmark Home Warranty

Dear David,

Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2019

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star star star star star

Daryl Miyasaki South Jordan, UT

Personnel are very friendly, me no choiceefficient and though.

7 years ago

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Reply from Landmark Home Warranty

Dear Daryl,

Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2019

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Verified Customer

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star star star star star

Chelsea Eckersell

Efficient and thoughtful, they took care of everything with ease.

7 years ago

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Reply from Landmark Home Warranty

Dear Chelsea,

Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2019

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Verified Customer

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star star star star star

Jason Conley

Great customer service, quick response and always willing to help.

7 years ago

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Reply from Landmark Home Warranty

Dear Jason,

Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 14th, 2019

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Verified Customer

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star star star star star

Lee Ann Brady

Fast courteous reliable information, always and whenever I have called in

7 years ago

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Reply from Landmark Home Warranty

Dear Lee Ann Brady,

Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 14th, 2019

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Verified Customer

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Lilla Rider

They are great, but I've had a couple of problems with the online payment of fees

7 years ago

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Reply from Landmark Home Warranty

Dear Lilla,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! I am sorry to hear about your payment issues. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 14th, 2019

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Verified Customer

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star star star star_border star_border

Ruben Ramos

Pool Salt Cell was replaced on initial call, CS Rep made it appear this service was not covered even though it was

7 years ago

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Reply from Landmark Home Warranty

Dear Ruben,

Thank you for taking the time to share your feedback. I am sorry to hear about your experience. If you are needing service or have any questions, please do not hesitate to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 14th, 2019

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Verified Customer

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Tara

Overall, I've had a good experience with Landmark and it living up to it's obligations.

7 years ago

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Reply from Landmark Home Warranty

Dear Tara,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 14th, 2019

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Verified Customer

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Vincent Nabozny

Poor value for cost. Most needed repairs are excluded from coverage. Outsources service center is painfully obvious and doesn't provide good service.

7 years ago

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Reply from Landmark Home Warranty

Dear Vincent,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 14th, 2019

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Verified Customer

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star star star star star

Coye

Had to call customer service and they were friendly and very helpful.

7 years ago

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Reply from Landmark Home Warranty

Dear Coye,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 23rd, 2019

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Verified Customer

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Review Source

star star star star star

Shelley Ingram

Great Customer service and always follow through with claims

7 years ago

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Reply from Landmark Home Warranty

Dear Shelley,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 23rd, 2019