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Landmark Home Warranty

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6.4

Overall Score

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Marty

They are punctual, professional and courteous and attended to my needs.

8 years ago

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Reply from Landmark Home Warranty

Dear Marty,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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star star star star star

Ivan

There has always been immediate response to my requests for service.

8 years ago

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Reply from Landmark Home Warranty

Dear Ivan,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Mark Savalle

Gave what I needed in purchasing a home the were recommended by the realtor so I went with it.

8 years ago

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Reply from Landmark Home Warranty

Dear Mark,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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star star star star star

Mike

Comprehensive, very easy to work with. Saved me some money. I appreciate that.

8 years ago

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Reply from Landmark Home Warranty

Dear Mike,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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star star star star star_border

Callie Nyborg

It's nice not to worry about the cost but, I do believe the call service could be better.

8 years ago

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Reply from Landmark Home Warranty

Dear Callie,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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star star star star star

Andrew

Good customer service, prompt response and good coordination with contractor

8 years ago

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Reply from Landmark Home Warranty

Dear Andrew,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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Review Source

star star star star star

Sandy Lavarias

They finally declared our a/c broken and were quick to authorize a replacement

8 years ago

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Reply from Landmark Home Warranty

Dear Sandy,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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star star star star star

Bambi Lynn Schroepfer

service is always A Plus and if it isn't Landmark makes it right

8 years ago

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Reply from Landmark Home Warranty

Dear Bambi,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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star star star star star

Bryan Durrant

Friendly and fast, never had a bad experience with Landmark!

8 years ago

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Reply from Landmark Home Warranty

Dear Bryan,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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star star star star star

Donna

Quick responses, excellent coverage and professional service repairs

8 years ago

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Reply from Landmark Home Warranty

Dear Donna,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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star star star star star

Gene

Good service, low cost. They have been quick to complete my service calls

8 years ago

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Reply from Landmark Home Warranty

Dear Gene,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 25th, 2018

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star star star star star

JUAN Arellano

Fast and easy to deal with. Very prompt tu answer all questions.

8 years ago

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Reply from Landmark Home Warranty

Dear Juan,

We are glad to see that our agents and contractors have been able to provide you with helpful service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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star star star star star

Stephanie

Fast quick response easy to use friendly agents and helpful service

8 years ago

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Reply from Landmark Home Warranty

Dear Stephanie,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Review Source

star star star star star

Zuleyca Pacheco

Was very content with the company they sent to fix the leaking in my bathroom.

8 years ago

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Reply from Landmark Home Warranty

Dear Zuleyca,

We are glad to see that our agents and contractors have been able to provide you with 5-star service for your plumbing claim. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Donna

Sometimes the process is a bit confused and I don't like the fact I can't get the same company/tech to do the job.

8 years ago

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Reply from Landmark Home Warranty

Dear Donna,

Typically, the same contractor who diagnosed your unit will be the one to perform repairs. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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star star star star star

Tami Davenport

They have honored all my claims including a furnace with any hassles

8 years ago

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Reply from Landmark Home Warranty

Dear Tami,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Review Source

star star star star star

Jason Tobias

New system keeps track of your claim and they stay on top of it.

8 years ago

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Reply from Landmark Home Warranty

Dear Jason,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Review Source

star star star star star

Georgios Deftereos

Most repairs done fast, by skilled technicians, and it is almost worry free.

8 years ago

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Reply from Landmark Home Warranty

Dear Georgious,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Randy G.

Hard to initiate a claim on the phone, always busy (Everything is too "internet" driven).

8 years ago

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Reply from Landmark Home Warranty

Dear Randy,

With the summer months, our representatives are doing all they can to answer each of our homeowner's calls in a timely manner. We appreciate your feedback and hope to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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star star star star star

Mae

Great customer service and get appointments shechuled the same day

8 years ago

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Reply from Landmark Home Warranty

Dear Mae,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Review Source

star star star star star

Doris Carrillo

Fast response. Gets the repairs done. Providers are curtious. No extra costs.

8 years ago

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Reply from Landmark Home Warranty

Dear Doris,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Review Source

star star star star star

Marty

Quick and easy to deal with, great customer service. Great value.

8 years ago

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Reply from Landmark Home Warranty

Dear Marty,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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star star star star star

Cynthia Anderson

Friendly and polite customer service. Follow through. Nice.

8 years ago

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Reply from Landmark Home Warranty

Dear Cynthia,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Review Source

star star star star star

Mark

Always Great Service, Very clear to understand what is covered.

8 years ago

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Reply from Landmark Home Warranty

Dear Mark,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Roy

They have always taken care of any issues on a timely basis.

8 years ago

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Reply from Landmark Home Warranty

Dear Roy,

We are glad to see that our agents and contractors have been able to provide you with timely 5-star service for your A/C unit. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2018

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star star star star star

Sorry I forgot

Great service ! Always friendly and helpful throughout the repair

8 years ago

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Reply from Landmark Home Warranty

Dear Homeowner,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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star star star star star

Judy B

They corrected their error in. A timely manner with good results

8 years ago

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Reply from Landmark Home Warranty

Dear Judy,

We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Review Source

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Amy Bohrer

They are responsive, but sometimes it takes longer to hear from the actual contractors.

8 years ago

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Reply from Landmark Home Warranty

Dear Amy,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Review Source

star star star star star

ArleneCoulson

Have been helpful when I've called and service people have been on time.

8 years ago

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Reply from Landmark Home Warranty

Dear Arlene,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Review Source

star star star star star

Ann

Landmark was quick to respond to our need for action on a problem.

8 years ago

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Reply from Landmark Home Warranty

Dear Ann,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Review Source

star star_border star_border star_border star_border

Beaner

I don't think they save me any money. Small claims are great. Big claim, not so good. The time and prices they want save you nothing and it takes forever! Not worth it.

8 years ago

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Reply from Landmark Home Warranty

Dear Beaner,

Thank you for taking the time to share your feedback. Although cost may seem high, we have an overall approval rate of 97% in covered claims. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 16th, 2018

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Verified Customer

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Review Source

star star star star star

Brian

Friendly , eager to help they are great people. Claims are handled promotly.

8 years ago

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Reply from Landmark Home Warranty

Dear Brian,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Review Source

star star star star star

Byron Millet

They are always honest and try to provide good customer service

8 years ago

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Reply from Landmark Home Warranty

Dear Byron,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Review Source

star star star star star_border

Em D

We have received great customer service from Landmark and most of their contracted repair companies

8 years ago

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Reply from Landmark Home Warranty

Dear Em,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Review Source

star star star star star_border

Georgia

Has been good on service and service men have been good. Accounting department needs help.

8 years ago

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Reply from Landmark Home Warranty

Dear Georgia,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear the details of your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Review Source

star star star star star

Frank Cumberland

Because they addressed a claim and resolved it the same day.

8 years ago

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Reply from Landmark Home Warranty

Dear Frank,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Review Source

star star star star star

Jay Gaines

Very responsive. Their relationships with local contractors is excellent.

8 years ago

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Reply from Landmark Home Warranty

Dear Jay,

We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 19th, 2018

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Verified Customer

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Review Source

star star star star star

Jennifer Downs

Very easy to get a hold of and help resolves issues quickly.

8 years ago

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Reply from Landmark Home Warranty

Dear Jennifer,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Review Source

star star star star star

Josh Dickson

Always prompt & courteous. All repairs done quickly & correctly.

8 years ago

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Reply from Landmark Home Warranty

Dear Josh,

We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 23rd, 2018

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Verified Customer

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star star star star star

Jt

Effective, fast responses to my requests. They work with quality contractors.

8 years ago

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Reply from Landmark Home Warranty

Dear Jt,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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star star star star star

Kellie

Because they have always been responsive to requests and follow up.

8 years ago

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Reply from Landmark Home Warranty

Dear Kellie,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Review Source

star star star star star

Kathleen Kanas

Airways ready to take care of whatever service you need,quickly and efficiently

8 years ago

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Reply from Landmark Home Warranty

Dear Kathleen,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Review Source

star star star star star

Michael Tumillo

Hassle free, staff understands any and all issues you are experiencing

8 years ago

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Reply from Landmark Home Warranty

Dear Michael,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Review Source

star star star star star

Melissa Habecker

Customer service is exceptional, always super helpful and easy to work with.

8 years ago

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Reply from Landmark Home Warranty

Dear Melissa,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Review Source

star star star star_border star_border

NK

Some contractors were not helpful. Long wait times. Many issues were not covered. High out of pocket expenses.

8 years ago

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Reply from Landmark Home Warranty

Dear NK,

Thank you for taking the time to share your feedback. Although cost may seem high, we have an overall approval rate of 97% in covered claims. With the summer months, our representatives are doing all they can to answer each of our homeowner's calls in a timely manner. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 16th, 2018

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Verified Customer

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Review Source

star star star star star

Patricia (Trish) Sheffield

Every interaction with the company has been professional and handled well

8 years ago

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Reply from Landmark Home Warranty

Dear Patricia,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Review Source

star star star star star

Reza Farahani

They were very courteous and prompt in addressing my repair service request.

8 years ago

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Reply from Landmark Home Warranty

Dear Reza,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Review Source

star star star star star

Peggy

Very responsive and easy to work with. Great customer service!

8 years ago

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Reply from Landmark Home Warranty

Dear Peggy,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Review Source

star star star star star

Sean

I had received service very quickly when I submitted a service request

8 years ago

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Reply from Landmark Home Warranty

Dear Sean,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Review Source

star star star star star

Sam

They have always responded to our problems in a timely and professional manner.

8 years ago

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Reply from Landmark Home Warranty

Dear Sam,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018