Name: Landmark Home Warranty
Rating: 4.2

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Verified Customer

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Tim Litchfield Park, AZ

So far my experience has been very very positive. I've had to use my warranty on a few occasions, and every time the process has gone relatively smoothly.

9 years ago

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Zifa Yao St George, UT

A friend recommended it you know. It's pretty good. Last time my refrigerator was broken, so I called them and they came and got it fixed. Everything is good.

9 years ago

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Dana Owens Wilsonville, OR

They've been there every moment, helping me when I needed help fixing something. My sink wasn't working once because it was leaking, and they helped me get it fixed.

9 years ago

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Deborah Richter Ogden, UT

It's been good so far. We recently had the furnace of one of our renters go out, and our refrigerator broke too. So far nothing has come out of that, but both service providers were genuinely nice guys. I think they've done a good job so far. I just haven't heard anything back from Landmark yet.

9 years ago

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Brian & Amanda Winn Meridian, ID

Customer support has been great. We use the them when we close on a property to re-key the house. Though that the depends on the locks.

9 years ago

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Anonymous Layton, UT

It has been ok. There have been several instances where we had to use the warranty. When our furnace stopped working, they sent out a contractor who worked on it. Though I had to pay the sixty dollars service fee as well as another fee that I was never told about. The problem is that the furnace turns on but it doesn't heat the home at all, so it's useless. I guess that if you have small problems, then it's somewhat helpful, but if you have big problems, don't expect that they will cover everything.

9 years ago

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Hayley Swensen Salt Lake City, UT

There's really nothing to tell, they've done great. They got people to the house in a timely manner to fix my AC when it broke.

9 years ago

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Mike Waling

Sometimes it's good and sometimes it's not as good as it could be. Just recently I needed to use it for plumbing and that one time they did a good job.

9 years ago

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Jerry Jones Flower Mound, TX

Overall, we're not happy with them. One time we had issues with our swimming pool and they said they wouldn't cover the claim because the chemicals were out of balance. The pool had just been opened after winter, and I find it hard to believe that they were able to judge that that easily after we had just bought the home. I won't renew with them when the contract finishes. I'll find another company.

9 years ago

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Verified Customer

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Charles Smiley Mesquite, NV

The service came with the house when I purchased it and it has been ok. I needed it last month and they were quick to respond to my initial call, but they were a bit slow to finish the work.

9 years ago

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Katherine Powell Salt Lake City, UT

It's disappointing because it doesn't cover everything it says it covers. I needed to use the warranty to get my garage fixed and I paid the deductible for that, but I was not happy because the warranty wouldn't cover that repair.

9 years ago

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Keenon Luis Boise, ID

Customer service is very quick and knowledgeable. When my appliance lost power I called them and they turned them back on.

9 years ago

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Mark And Melissa Nagelmueller Baytown, TX

The service was good. We used them to re-key the locks. They set up the appointment and the guy came out as scheduled. We're satisfied.

9 years ago

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Verified Customer

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Patrick & Maria Harkins Spring Branch, TX

I've only used them once to have my house re-keyed. I called them and later on that same day, the locksmith came out to do it.

9 years ago

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Kenneth Mcdaniel Mesa, AZ

I haven't had any issues. I usually use the warranty for basic goods, and the first time it was pretty good. The second time it did take a while for the person they recommended to come out. But so far so good.

9 years ago

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Verified Customer

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Barbara Raschke Twin Falls, ID

Everything has been excellent. They follow up with their customers and make sure that everything is ok. I really like that.

9 years ago

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Danielle Metz Tempe, AZ

Customer service was very helpful and they did their job well. Once we called them because the microwave was not working, so they came and fixed it.

9 years ago

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Richard And Robin Christiansen Salem, OR

They have been great. I've used them for years and they've done fine. Usually they just come out and take care of the problem.

9 years ago

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Jeffrey Rothrock Taylor, TX

I don't have any issues with them. During the summer we had some problems with our air conditioners and they got me set up and actually got it fixed in the same day.

9 years ago

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Verified Customer

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Jerome A And Tina J Nadolski Tombstone, AZ

Dealing with customer support has been difficult. We used it a lot when we first bought the house, but we had to jump through a lot of hoops to get stuff covered. It is very misleading when it comes to that. I don't think it's just Landmark, I think it's all the home warranty companies.

9 years ago

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Walter Hamann Meridian, ID

It's all been very good. I've used it a couple of times and I've got a very decent response and the problems were solved.

9 years ago

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Binxing Li Salt Lake City, UT

The service is good. I've used it twice, first for my oven and then for my garage door. Both of them went fine. I would recommend it.

9 years ago

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Leticia And Donald A Meyer Chandler, AZ

My recent experiences have been very frustrating. There are many loopholes written in to the contract, so service cannot be provided at all. I've tried to use it several times, but it's usually denied for one reason or another. My roof leak fix was denied because it wasn't in the living quarters. They never explained that to me when I purchased it. The air-conditioning was not repaired for almost a week because it was considered an emergency, even though it's 110 everyday in Phoenix. That is terrible. I will be switching companies once my warranty is over.

9 years ago

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John And Sharon Barry Lake Havasu City, AZ

My experience with them has been 100% positive. Our air-conditioner went down one time and Landmark promptly sent a technician out to repair it.

9 years ago

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Joshua Lui St George, UT

They've been pretty helpful. They fixed our microwave when the circuit went wrong or something. The previous owner had wired it wrong and they came out and fixed it for us. They brought it up to code.

9 years ago

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Shellia Reed San Antonio, TX

I'm not happy with their service at all. My refrigerator wasn't keeping cool, so I called them. The man that came out said that he needed to replace a part, which he went and reported to Landmark. They denied it and said that the fridge needed to go out completely before they replaced it. It took 3 days for that man to come out to our house and my food went out in that time. I would never recommend it to anybody.

9 years ago

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Verified Customer

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L Mesquite, TX

I had always received excellent customer service until there was a more complex issue and the contrator did not fix it. It took multiple calls for me to actually have the issue resolved and the claims manager that was assigned to the claim never had the decency of returning my repeated requests for her to call me back. Also having to repeat the same information for security verification purposes every single time that I called and when I was transferred to another person was really uncalled for.

9 years ago

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Verified Customer

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Dave&Laura

I have called Landmark twice and both experiences were very professional, plesant and repaired. That's the service you want to pay to receive.

9 years ago

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James Kafer Schertz, TX

I had Landmark service for almost 4 years. The first three years they were OK, but the last year every time I filed a claim, it seemed that the claims representative's we're trying to find ways to not pay on the claim. The last two claims, the contractor sent were not the best contractors. One missed diagnosed the problem, causing Landmark to deny the claim. When presented with the correct diagnosis, Landmark would not change their stance on the claim. On the second claim, the contractor had numerous charges above what Landmark would pay. However, the claims manager could not explain them.

9 years ago

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Verified Customer

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Marley Vernal, UT

They are alway on times and they never leave a mess. The last time they came out the problem had gone away so they didn't charge me for the call.

9 years ago

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Brent&Ilene Sandy, UT

We had a difficult time getting a hold of somebody, but they had the job done. They did a good job with our air conditioner when it needed to be service. Pus, they have a good reputation.

9 years ago

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Verified Customer

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Jay&Wendy Spanish Fork, UT

We've had nothing but good experience with them. We had 4 claims and they were quick to cover them. They replaced our whole air conditioner!

9 years ago

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JillJud St George, UT

My washing machine broke, and the part that they needed to fix it didn't exist anymore, so Landmark just replaced the whole thing. Overall, I think they've been great!

9 years ago

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Catherine Seabrook, TX

My experiences with their customer service has been good. I actually had a lock come out, and everything worked out just fine.

9 years ago

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Rick Mesa, AZ

Their customer support is mixed; sometimes They're really good, and sometimes it's difficult to get a hold of someone, even after leaving several emails and voicemails. It takes them days to get back to me, so it's been a good and bad experience.

9 years ago

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Verified Customer

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Rhonda Fresno, TX

They're an awesome company, and I like them! If anybody needs a home warrant, choose Landmark. It's the best company out there.

9 years ago

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K.R. Humble, TX

Our calls have been answered properly, and they've successfully scheduled contractors to come out and do the work we needed. It's been a positive experience.

9 years ago

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Verified Customer

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Jamie Frampton Pleasant Grove, UT

Impeccable! Landmark Home Warranty is great! I've used them twice, and they had someone over here right away. I'm totally happy and satisfied.

9 years ago

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Sindy Henderson, NV

Although their customer support is friendly and took care of some of my issues in an efficient manner, this last time I filed a claim nobody has responded. I'm not very happy with that. I find the whole process to be a pain and hard to deal with.

9 years ago

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Sylva Caldwell, ID

The representatives have been very helpful. In our first week here, our bathtub leaked everywhere, and they were quick to respond.

9 years ago

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Jim Bells, TX

I have several properties, and Landmark has been good on all of them. Plus, they had a good price when I purchased their service. I just don't like their automated phone service when I want to speak to a live person.

9 years ago

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Teri Spicewood, TX

When I called them because my A/C wasn't working, they contacted me within 2 hours, and they came the very next day to fix it, so that was pretty good.

9 years ago

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Boston Oakley, UT

They've been fairly good to work with. Our washer and dryer broke down, and they had it fixed within a week, so overall, the service has been alright.

9 years ago

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Kami&Peggy Lewisville, TX

They did a great job with re-keying the house and with the pool plumbing issues. they've also been very supportive, efficient and effective.

9 years ago

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Brian San Antonio, TX

I've only used it for routine maintenances on my A/C, and they've set up everything when They're supposed to, so everything has been alright. Their customer service is about average for home warranty companies.

9 years ago

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Ernest&Michelle Phoenix, AZ

Dealing with their customer support was a negative thing at first, but lately, they seem to have gotten it together. they've helped me fix problems that arose because of my appliance's failures.

9 years ago

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Bruce Jowers Ivins, UT

Way too long a wait on the phone and Chat. Multiple calls required. Assigned servicemen who did not service the area or were too busy to come for over a week. The eventual outcome has always been good.

9 years ago

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Jessica Kuhn Weatherford, TX

They were terrible. They were not helpful, not quick to respond to urgent needs. The ac guy they send to my house tried to tell me that stuff was wrong that wasn't so we had to hire someone else to fix problem and they fixed it in 10 minutes when landmarks guys was there for 4 hours. The plumber did the same exact thing. He said it was a huge problem and it took 3 weeks of no water and no calls back from landmark before we called someone else and they fixed the problem in 2 minutes. Landmark was a huge disappointment and waste of time and money.

9 years ago

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Ruben Hartness

The CIL was slow-I had to purchase a smaller unit at lower price & tho they issued an increase of $129.00 it still wasn't sufficient to cover the new replacement.

9 years ago

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Edwin/Judith Jalufka

Good service people who completed the repairs in a timely manner. But needs to answer phone and cut down the time waiting to speak to a bkaimsmanaget.

9 years ago