Name: Landmark Home Warranty
Rating: 4.2

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Verified Customer

star star star star star

Michael D Smith

We bought our home and needed service immediately. I placed a service order and they promptly resolved the issue as promised.

6 years ago

Reply from Landmark Home Warranty

Dear Michael,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 17th, 2020

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Verified Customer

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Torie Ellison

The service used to be amazing. I am a Realtor and y'all are the company I always refer. Lately, y'all have gone a terrible job of taking care of my clients. I try to call my new rep That I have been assigned to since (I switched Real Estate Offices), and he is absolutely horrible. He doesn't respond when I need help for my clients. Now I am going to have to make the decision on what company to move to for all my clients and myself... :(

6 years ago

Reply from Landmark Home Warranty

Dear Torie,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to see that you feel this way. I have sent you a direct e-mail to better assist you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 18th, 2019

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Verified Customer

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SAJD

Lied to about hot water tank being in stock when I released the order. It was not until 3 days later when I called to check on the status, I was told I would be called back within an hour with an update. When I did not receive a call 3 hours later I called back and I was told that the tank was just ordered that day. Who knows how long it would have been to get my hot water tank if I did not call them back.

6 years ago

Reply from Landmark Home Warranty

Dear SAJD,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to see that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 17th, 2019

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Verified Customer

star star star star star

Corinna Summersett

Customer device and follow up! The reps are friendly and helpful. I like that I can rate the provider for each service completed.

6 years ago

Reply from Landmark Home Warranty

Dear Corinna,

We are very happy to hear that we have been able to provide you with remarkable service. We appreciate the time you have taken to share your feedback. Please do not hesitate to reach out to us for any questions you may have.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 17th, 2019

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Verified Customer

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Eric L.

Excellent service! Everything is taken care of in a timely manner and all customer service representatives are extremely helpful.

6 years ago

Reply from Landmark Home Warranty

Dear Eric,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 17th, 2019

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Verified Customer

star star star star star

Derek

Their fast, efficient, and if you understand what you're purchasing (a service agreement, not a warranty) they're a pretty good company.

6 years ago

Reply from Landmark Home Warranty

Dear Derek,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 17th, 2019

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Verified Customer

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Larry Arthur

Confusion during work order request. Was told to call contractor because of the HVAC tune up was completed last month , but contractor told me to call Landmark.

6 years ago

Reply from Landmark Home Warranty

Dear Larry,

I am sorry to hear about your experience with your HVAC dispatch ticket. I see that the contractor was able to return to your home and found no failures. At this time, is your unit currently functioning as intended? If you are still needing assistance with it, please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 22nd, 2019

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Verified Customer

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Sol Greenberg

Landmark Warranty''s customer service is pretty good but they''re very poor in terms of accessibility for the surveys and websites for people with visual impairments

6 years ago

Reply from Landmark Home Warranty

Dear Sol,

I am happy to hear that we have been able to provide you with 4-star services. Your feedback is very important to us. I will be forwarding your feedback to the appropriate departments to implement the necessary training to better our services for you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 22nd, 2019

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Verified Customer

star star star star star

Demosesneeds

They have work with us diligently since we started with them. They always respond quickly to help us get the service we need.

6 years ago

Reply from Landmark Home Warranty

Dear Homeowner,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 22nd, 2019

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Verified Customer

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Heather whited

The one service I've had to use through landmark so far was top notch so as of now 5 stars I have high hopes that it will continue that way.

7 years ago

Reply from Landmark Home Warranty

Dear Heather,

We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 22nd, 2019

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Verified Customer

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Trent Smith Bryan, TX

All this company cares about is getting your money. Once they have it, you will have a hard time working with them. Every time we try to schedule someone, they assign us to a contractor that does not work in our area. Furthermore, they are very stuck on all of their rules. If you are in a situation that does not fit their rules, they will not provide you with any flexibility.

7 years ago

Reply from Landmark Home Warranty

Dear Trent,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 11th, 2019

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Verified Customer

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Joe Portland, OR

Dispute concerning a knob replacement on my oven. They replaced it then the oven overheated from the repair but now they will not replace it. I cannot get anyone to address this.

7 years ago

Reply from Landmark Home Warranty

Dear Joe,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 11th, 2019

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Verified Customer

star star star star star

Robert Zahn, Boulevard Realty

First experience was outstanding. Appointment was prompt and technician was a star! Arrived as scheduled, examined the a/c...fixed within minutes!

7 years ago

Reply from Landmark Home Warranty

Dear Robert,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 8th, 2019

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Verified Customer

star star star star star

Michael Pedersen

Prompt, understanding, and efficient. Such an easy company to deal with and they don't try to snake out of doing their part.

7 years ago

Reply from Landmark Home Warranty

Dear Michael,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 8th, 2019

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Verified Customer

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Marilynn Schoonmaker

I canceled my service because No matter how much you add in they have little ins and outs to keep from paying for your issue. You have to use their company's, then after you pay them $60 they tell you it's not covered. I am truly disappointed

7 years ago

Reply from Landmark Home Warranty

Dear Marilynn,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 8th, 2019

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Verified Customer

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Deborah

Fast and reliable. Both times I had to make a claim Landmark sent out bonded certified contractors that knew what they were doing.

7 years ago

Reply from Landmark Home Warranty

Dear Deborah,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 1st, 2019

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Verified Customer

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Ty Meyers

I made a claim on a broker water heater, and rather than fix the issue they attempted repair despite Sub-contractor recommendation that the unit be replaced. Repair failed, and I incurred more service charges, more cost and damages to drywall and paint that they would not address.

7 years ago

Reply from Landmark Home Warranty

Dear Ty,

I see that we were able to replace your water heater. I would like to speak with you on the details of your concerns to ensure we are properly addressing them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 1st, 2019

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Verified Customer

star star star star star

James McConnell

Excellent customer service, great value and often replace items or repair that other companies won't, such as a brand new clothes washer.

7 years ago

Reply from Landmark Home Warranty

Dear James,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 17th, 2019

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Verified Customer

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Rosa criado Gregory

Im a new customer with Landmark, and my experiences have been excellent with the prompt services and knowledgeable and courteous representatives.

7 years ago

Reply from Landmark Home Warranty

Dear Rosa,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 17th, 2019

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Verified Customer

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Mathis

They have done what they said they were going to do. They check to see if the contractors are setting up appointments. They follow through.

7 years ago

Reply from Landmark Home Warranty

Dear Mathis,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 17th, 2019

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Verified Customer

star star star star star

Steve K Pilkington

Speedy response after call when my Ac was out. They answered even though it was early in the morning. Had someone there that morning

7 years ago

Reply from Landmark Home Warranty

Dear Steve,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 17th, 2019

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Verified Customer

star star star star star

MELANIE CLOUD

THE SERVICE HAS BEEN AMAZING IT WAS EASY TO SCHEDULE A CONTRACTOR TO COME OUT AND THEY SHOWED UP ON TIME AND WERE FRIENDLY

7 years ago

Reply from Landmark Home Warranty

Dear Melanie,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 17th, 2019

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Verified Customer

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Suzanne Cervantes Sheard

I would have done 5 stars but I was disappointed not to be offered the $35 coupon until now. I paid in full last July! Disappointed it's not offered for my renewal

7 years ago

Reply from Landmark Home Warranty

Dear Suzanne,

There are new promotional offers each month. At the time of your renewal, there may not have been any promotions. I would be happy to look into this further for you. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 17th, 2019

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Verified Customer

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Mark G

I feel like I''m just a number when I call... The service fee to have someone e come out is $100 so sometimes it cost more money to make a claim than to find someone else on the open market!

7 years ago

Reply from Landmark Home Warranty

Dear Mark,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 25th, 2019

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Verified Customer

star star star star star

Iongi

The process was so Fast and easy. The customer service was wonderful in helping me set things up. Ordering the rekey was a breeze. _''_

7 years ago

Reply from Landmark Home Warranty

Dear Longi,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 25th, 2019

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Verified Customer

star star star star star

Dwight W. Casa Grande, AZ

Everything was simple and easy to set up. The staff that came to our home were friendly and explained issues and concerns about our AC unit.

7 years ago

Reply from Landmark Home Warranty

Dear Dwight,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 19th, 2019

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Verified Customer

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Christopher Tuggle

We have a Geothermal HEating/Cooling System and Landmark does not cover this. Even as an additional item for coverage. It's dissapointing, but we are going to have to go with a different Warranty Company

7 years ago

Reply from Landmark Home Warranty

Dear Christopher,

I am sorry to hear that you may have been misinformed on your coverage. I would be happy to go over any coverage questions you may have. Please feel free to reach out to me at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Verified Customer

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RE

Account representatives are always friendly and helpful. The local contractors they use are great! Fairly quick in processing a claim and getting the issue resolved.

7 years ago

Reply from Landmark Home Warranty

Dear RE,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Verified Customer

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Chris

Timely response, Had an Home AC issue. Had a repair tech come out and finish the replacement of a bad cooling fan motor.

7 years ago

Reply from Landmark Home Warranty

Dear Chris,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Verified Customer

star star star star star

Sean McGuire

When my AC went down Landmark responded quickly and had a QUALITY repair tech at our house the next morning. Great service and business partners.

7 years ago

Reply from Landmark Home Warranty

Dear Sean,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Verified Customer

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Ronnie

I have only had the warranty for 90 days and submitted one claim. They were very responsive and kept me informed the whole way through the process.

7 years ago

Reply from Landmark Home Warranty

Dear Ronnie,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Verified Customer

star star star star star

Blessed Beyond Measure Scotts Valley, CA

Quickly and patiently responses to my questions; efficient & clean installation; handled all city & power company issues.

7 years ago

Reply from Landmark Home Warranty

Dear Homeowner,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 2nd, 2019

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Verified Customer

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Grant Riverton, UT

We paid for them to do a spring checkup on our a/c unit and when it failed a week later after a clean bill of health they expected us to pay thousands of dollars out of pocket to the contractor before they would consider covering anything. We ended up having a reputable contractor come and replace our system on our own dime after a few second opinions

7 years ago

Reply from Landmark Home Warranty

Dear Grant,

I am sorry to hear about your experience. It is not the service we intend to provide. I would like to review your service requests in more detail to better address your concerns. I am unable to find your warranty with your name. Please reach out to me directly at with your property address.

I look forward to hearing from you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 20th, 2019

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Verified Customer

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Clif Glen Rose, TX

Customer service has been ok but seems like evey time I call my service is on hold because I didn''t pay then a couple days later I get a receipt and money has been taken out of the account

7 years ago

Reply from Landmark Home Warranty

Dear Clif,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 20th, 2019

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Verified Customer

star star star star star

Greg Conroe, TX

My early experiences with Landmark have been very satisfactory. All personnel have been professional and courtious. Workmanship has been excellent

7 years ago

Reply from Landmark Home Warranty

Dear Greg,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 20th, 2019

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Verified Customer

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Mike

When you have a service call, they either find a way to deny the claim or the home warranty only covers a small percentage of the services. I don't see the value in having Landmark Home Warranty over having no home warranty at all.

7 years ago

Reply from Landmark Home Warranty

Dear Mike,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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Verified Customer

star star star star star_border

Patricia Molsbee

I''ve only had them for a couple of weeks, so I can''t give a huge review. But the one time I''ve had to call already, they were prompt on helping me.

7 years ago

Reply from Landmark Home Warranty

Dear Patricia,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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Verified Customer

star star star star star

meg

Glad I chose this company for my home warranty. They respond quickly and the company they sent was very professional and addressed my issue.

7 years ago

Reply from Landmark Home Warranty

Dear Meg,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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Verified Customer

star star star star star

Tom O

Needed warranty service twice in 30 days. Landmark connected me to qualified contractors who responded well and did good work.

7 years ago

Reply from Landmark Home Warranty

Dear Tom,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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Verified Customer

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Andrew

They sent a repair guy out, and he reset something, got it working again (for a few days), and said it needed some parts ordered, that he would come out when they arrived. That was about 2-3 weeks ago. Nothing since then. Then I inquire with them today since the issue has gotten worse, and they call me back saying it's denied because the previous owner didn't clean out the duct enough.

7 years ago

Reply from Landmark Home Warranty

Dear Andrew,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 30th, 2019

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Verified Customer

star star star star star

Bill Wiesinger

Very fast service. Their service providers are quick, efficient, clean, polite, professional. I recommend LANDMARK to any and all homeowners!

7 years ago

Reply from Landmark Home Warranty

Dear Bill,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2019

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Verified Customer

star star star star star

Jacqueline Bacus

The times I have had to put in a claim it was handled in a quick and timely manner and the problem was solved with in days of my claim.

7 years ago

Reply from Landmark Home Warranty

Dear Jacqueline,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 14th, 2019

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Verified Customer

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Mickey Gahan

When a service company does a poor job landmark should not try to have that same company back out to my residence. They do a bad job why would I want them back.

7 years ago

Reply from Landmark Home Warranty

Dear Mickey,

Thank you for taking the time to share your feedback. I am glad to see we have been able to provide you with 4-star services. I would like to review your concerns in more detail so that I may address them appropriately. Please reach out to me directly at .

I look forward to hearing what we can do to provide you with 5-star services.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 14th, 2019

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Verified Customer

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Pamela Tyler

Everything was well with exception that i had to wait over a week for someone to come check appliance and then had to wait another day for maintenance person to come out.

7 years ago

Reply from Landmark Home Warranty

Dear Pamela,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! I'm sorry to hear about the delay in your service request. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 14th, 2019

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Verified Customer

star star star star star

adriana flores

Every time I call they are always so nice and helpful. They even help set up your appointments with the company that's doing the service.

7 years ago

Reply from Landmark Home Warranty

Dear Adriana,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 23rd, 2019

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Verified Customer

star star star star star

Gabriela C.

I have used several home warranty companies and out of those landmark has responded the best in terms of coverage, simplicity and service time.

7 years ago

Reply from Landmark Home Warranty

Dear Gabriela,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 23rd, 2019

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Verified Customer

star star star star star

Cori Komm

They are fast and efficient with getting you the person you need for the problem and they follow up to make sure you got in contact.

7 years ago

Reply from Landmark Home Warranty

Dear Cori,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 23rd, 2019

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Verified Customer

star star star star star

Christina Rios

Because every time I had a problem in my home they was only a phone call away. They make sure that it was taken care of.

7 years ago

Reply from Landmark Home Warranty

Dear Christina,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 16th, 2019

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Verified Customer

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Ana Diaz Puskar

I don't think the contractors that they hire are particularly good, and their customer service on the weekends is horrible. I have ended up having to hire outside work in almost every case.

7 years ago

Reply from Landmark Home Warranty

Dear Ana,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 16th, 2019

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Verified Customer

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Brandon

The warranty was useful in getting the house re keyed and I'm sure it will continue to be useful, but our sprinkler system has a small problem and they didn't cover it so right now they are 50/50.

7 years ago

Reply from Landmark Home Warranty

Dear Brandon,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. Unfortunately, the warranty does not cover for sprinklers or anything found outside the perimeter of your home's foundation. Please reach out to me directly at if you have any further questions.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 16th, 2019