Name: Landmark Home Warranty
Rating: 4.2

check_circle

Verified Customer

star star star_border star_border star_border

James Bird

The guy comes and looks at my freezer, finds out what's wrong then has to wait for the ok to fix it. 2 weeks later he calls and says he gets the ok to fix it. While fixing the problem he detects another problem and says he has to have permission to fix it. I wait a week then get an email saying landmark has denied the other part getting fixed.

7 years ago

Reply from Landmark Home Warranty

Dear James,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your freezer. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 16th, 2019

check_circle

Verified Customer

star star star_border star_border star_border

Kimberly Jones

1st of all they charged me for services I never received 200.00 as a matter of fact. Yes, after I caught it they sent me a refund but not good. 2ndly I had to find my own garage door company and electrician and still was charged they full amount even though I did all the work.

7 years ago

Reply from Landmark Home Warranty

Dear Kimberly,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 2nd, 2019

check_circle

Verified Customer

star star star star star

Toinette Ladage Denton, TX

I knew before the service man came what the service charge was. Also the service man was extremely professional and competent,

7 years ago

Reply from Landmark Home Warranty

Dear Toinette,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home and hope to continue providing you with remarkable service. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Mar. 26th, 2019

check_circle

Verified Customer

star star star_border star_border star_border

Stephanie

They only covered a pipe that broke and not the secondary damage. I have a plug outside that electricity is not getting to and they don't cover that. One of their representatives is very rude and not understanding of their job.

7 years ago

Reply from Landmark Home Warranty

Dear Stephanie,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experiences. The warranty, unfortunately, states that we do not cover for secondary damages. The warranty also covers your covered systems that are found within the perimeter of the foundation of your home. I would be happy to go over your warranty coverage in more detail. Please do not hesitate to reach out to me directly at for any further questions.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Mar. 20th, 2019

check_circle

Verified Customer

star star star star star

Shane

Very attentive and caring in every contact we have had so far with no disputed issues or denials to fix the problem in a fast and quality way.

7 years ago

Reply from Landmark Home Warranty

Dear Shane,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Mar. 19th, 2019

check_circle

Verified Customer

star star star star star

Lee

We've had 3 separate home warranties through Landmark. Thankfully we've only had to use them on one but they've pulled through every time.

7 years ago

Reply from Landmark Home Warranty

Dear Lee,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home and hope to continue providing you with remarkable service. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Mar. 19th, 2019

check_circle

Verified Customer

star star star_border star_border star_border

irene mccoy

in all the years no one told us we had to have airconditioner serviced each spring and fall. your people came out several times last year but never mentioned we need to have it serviced 2 times each year. When it went out wasthe first time we heard it waa requirement.

7 years ago

Reply from Landmark Home Warranty

Dear Irene,

Thank you for taking the time to share your feedback. The warranty expects that homeowners are properly maintaining your systems according to the manufacturer's specifications to ensure your systems remain in good working conditions. To assist you in this, the warranty offers pre-season tune-ups for your HVAC unit to prepare for the upcoming seasons.

If you have any further questions regarding your coverage. Please do not hesitate to reach out.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Mar. 20th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Renee

Because they gave me hassle when I called about my septic system. They told me that what I needed done wasn't covered, then told septic company it was covered. Then only covers $500 once a year for each item.... What if I have another issue with the same thing, for example, my septic... It is still not right and I have to fix it myself because I have used the $500 on my pump that was out. I find this is a waste of money and will not pay next year. I will find someone else.

7 years ago

Reply from Landmark Home Warranty

Dear Renee,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 1st, 2019

check_circle

Verified Customer

star star star star star

Jessica Lopez

They sent a plumber to our house that did exactly what we needed done, he was friendly, on time and was very knowledgeable about our issue.

7 years ago

Reply from Landmark Home Warranty

Dear Jessica,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 24th, 2019

check_circle

Verified Customer

star star star star star_border

K Hall

The service guy was great and responsive, but we had a broken ice maker and there was no way for us to know it wasn't working as we were told it was. Not covered.

7 years ago

Reply from Landmark Home Warranty

Dear K Hall,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. If you have any further questions regarding your coverage, please do not hesitate to reach out to us.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 24th, 2019

check_circle

Verified Customer

star star star star star

patricia rohweder

Easy to use with fast response time. They explained the warranty in detail and gig dknelut out to our new home to have it re keyed right away!!

7 years ago

Reply from Landmark Home Warranty

Dear Patricia,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 18th, 2019

check_circle

Verified Customer

star star star star star_border

Duane Boise, ID

I had problems with the online renewal , so I called in. Alexander J. did a great job of helping me quickly and in a friendly way. I am now all set.

7 years ago Edited January 3, 2024

Reply from Landmark Home Warranty

Dear Duane,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear more on your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 18th, 2019

check_circle

Verified Customer

star star star_border star_border star_border

Jennifer

Don't waste your money. I needed an A/C repair in the middle of the summer in Texas. This company had NO 24 hour service providers available. I had a 3month old baby at home and I had to call someone to come and pay a heft bill for it. What is the point of having a warranty if they don't have service companies available?!

7 years ago

Reply from Landmark Home Warranty

Dear Jennifer,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your A/C service request. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 18th, 2019

check_circle

Verified Customer

star star star star star

Brett W.

Landmark is easy to work with and they have friendly staff. Questions are answered hastily and we know they have our backs.

7 years ago

Reply from Landmark Home Warranty

Dear Brett,

Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 31st, 2018

check_circle

Verified Customer

star star star_border star_border star_border

L.C. Weatherford, TX

Attempts to force customer to use contractors that are not timely and show up in unmarked vehicles; attempts to force customer to choose very costly options when less costly options are stated as clearly available by contractor to customer. Its like the Warranty Mafia.

7 years ago

Reply from Landmark Home Warranty

Dear Homeowner,

I am sorry to hear that you feel this way. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 19th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Jim Asbury Eagle, ID

the actual coverage is somewhat fradulent- if a hot water heater is in need of replacement, the policy covers, however, if the expansion tank, which is a part of the hot water system, is need of replacement, it is not covered. On another home, both ovens need work, yet your office advised that only one was covered as they were side x side ovens, instead of one being above the other. Just nonsense.

7 years ago

Reply from Landmark Home Warranty

Dear Jim,

I am sorry to hear about your experience with Landmark. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 19th, 2018

check_circle

Verified Customer

star star star star star

Ashlee Gonzales Benson, AZ

Called landmark with an AC issue 1 week after purchasing our home & someone was out & repairing the issue two days later!

7 years ago

Reply from Landmark Home Warranty

Dear Ashlee,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 19th, 2018

check_circle

Verified Customer

star star star star star

Veslemoy Christina S.Hetleoen Katy, TX

Efficient an friendly. The sub contractors will call quickly and most of the time be able to solve the problem or issue.

7 years ago

Reply from Landmark Home Warranty

Dear Christina,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Apr. 17th, 2018

check_circle

Verified Customer

star star star star_border star_border

Marjorie Springville, UT

I paid $60 to landmark to have someone come fix my fan on the range hood only to be told the company that came out doesn''t have the part. So they should''ve at least found someone that does have the part

7 years ago

Reply from Landmark Home Warranty

Dear Marjorie,

I am sorry to hear about your experience with Landmark. Typically, Landmark is unaware of what part is needed to repair your unit. It is common that parts will need to be ordered and may cause a slight delay. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 19th, 2018

check_circle

Verified Customer

star star star star_border star_border

Linda Brand Flower Mound, TX

They take care of small items like dishwasher, icemaker, etc. But when it came down to replacing my furnace with a cracked heat exchanger, they denied the claim due to we didn't maintenence it.

7 years ago

Reply from Landmark Home Warranty

Dear Linda,

I am sorry to hear about your experience with Landmark. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 19th, 2018

check_circle

Verified Customer

star star star_border star_border star_border

Lindsey Leath Dallas, TX

Not as much coverage as you''d think. They find ways to NOT pay for things and act like they''re this amazing company focused on care. The company referred to us to fix our slab leak issue was also horrible customer service and moved at a very slow pace.

7 years ago

Reply from Landmark Home Warranty

Dear Lindsey,

I am sorry to hear about your experience with Landmark. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 19th, 2018

check_circle

Verified Customer

star star star star star_border

Jewelie Campa Gilbert, AZ

We have had a great experience. I would say the only reason I did not give a 5 is we had 2 incidences that the company they used were not the greatest.

8 years ago

Reply from Landmark Home Warranty

Dear Jewelie,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 4th, 2018

check_circle

Verified Customer

star star star star star

Linda Bellville, TX

Timely professional and efficient with the customer service department and the contractor sent to repair Good follow up . I had a Great experience

8 years ago

Reply from Landmark Home Warranty

Dear Linda,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 4th, 2018

check_circle

Verified Customer

star star star star_border star_border

Al Denton, TX

I do not currently feel there is much value in a home warranty. I recently filed a claim and it cost me over $1,300 out of my pocket, and the warranty only covered $500, ironically, the same amount I paid for the warranty.

8 years ago

Reply from Landmark Home Warranty

Dear Al,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 4th, 2018

check_circle

Verified Customer

star star star star star_border

Gasmasher

Fast response to requests (usually), but contractors are sometimes changed and then there is a delay until the 2nd contractor responds and works out their schedule.

8 years ago

Reply from Landmark Home Warranty

Dear Gasmasher,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 12th, 2018

check_circle

Verified Customer

star star star star star_border

Blake

Landmark is very quick to reply and set up a servicing agent, however, I have experienced some trouble being contacted by or scheduling service with that agent

8 years ago

Reply from Landmark Home Warranty

Dear Blake,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear more on your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 12th, 2018

check_circle

Verified Customer

star star star star star

SDB

Do good work show up on time scheduled. Take time figure out problem of the issues you are having. Polite and professional.

8 years ago

Reply from Landmark Home Warranty

Dear SDB,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

check_circle

Verified Customer

star star star star_border star_border

Rachel

They did work with us but said because of a "preexisting condition" they would not cover the full repair. I believe that preexisting conditions are the reason to get a home warranty.

8 years ago

Reply from Landmark Home Warranty

Dear Rachel,

Thank you for taking the time to share your feedback. The warranty expects that all covered systems are in good working condition at the time of the warranty's effective date. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 12th, 2018

check_circle

Verified Customer

star star star star_border star_border

Sandra

Our air conditioner was out for five days in weather over 100 degrees in Arizona. Because of waiting that long and it happened to be an easy fix, we are now considering other home warranty companies. Ooo

8 years ago

Reply from Landmark Home Warranty

Dear Sandra,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your HVAC service request. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at with your property address.

I look forward to hearing from you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 5th, 2018

check_circle

Verified Customer

star star star star star

Sean

No matter what the issue, they've taken care of our family. When we had a billing mistake, they apologized and made it right.

8 years ago

Reply from Landmark Home Warranty

Dear Sean,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

check_circle

Verified Customer

star star star star star

Dan

Very quick processing of the claim. The contracted company called within a very short time to schedule the service call.

8 years ago

Reply from Landmark Home Warranty

Dear Dan,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

check_circle

Verified Customer

star star star star_border star_border

Jennifer

The A/C company that was sent to do a preseason tune-up either didn't do what should've been done or overlooked something on purpose hoping the unit would break. Sketchy company and very dissatisfied.

8 years ago

Reply from Landmark Home Warranty

Dear Jennifer,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your pre-season tune-up. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

check_circle

Verified Customer

star star star_border star_border star_border

Jason

Had to have my central air worked on this summer, found that the system was just low on freon. After work was done I found that freon wasn't covered by the warranty. Make sure you know exactly what is covered before purchasin

8 years ago

Reply from Landmark Home Warranty

Dear Jason,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience. The warranty covers up to $20.00 per pound of freon needed for repairs. If you have any further questions, you can reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

check_circle

Verified Customer

star star star star star

Peter

I gave Landmark a 5 star rating because within two days my AC was fixed. I called them and they took it from there. Great service!

8 years ago

Reply from Landmark Home Warranty

Dear Peter,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

check_circle

Verified Customer

star star star star star

William Kennedy

I had 3 calls in almost the 1st year! Landmark took care of each problem quickly;professionaly & with problem resolution!

8 years ago

Reply from Landmark Home Warranty

Dear MJ,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

check_circle

Verified Customer

star star star star star

JCK

This company is quick to respond to your needs and it has and great customer service. The companies that they use are 5 star and very prompt.

8 years ago

Reply from Landmark Home Warranty

Dear JCK,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

check_circle

Verified Customer

star star star star star

Jim

Excellent customer service, took care of our needs in a timely manner. A highly professional was dispatched to fix our air conditioner.

8 years ago

Reply from Landmark Home Warranty

Dear Jim,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

check_circle

Verified Customer

star star star star star

Pat Thornton

Excellent service ,quick,courteous. Great contractors they are associated with. I have been a customer for 5 years and will continue.

8 years ago

Reply from Landmark Home Warranty

Dear Pat,

We are pleased to hear that we have been able to provide you with timely service for you. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 14th, 2018

check_circle

Verified Customer

star star star star star

Andrea Hastings

Good experience so far. Fixed issues. Vendors that came out were great. Customer service wasn't very helpful one time when I called.

8 years ago

Reply from Landmark Home Warranty

Dear Andrea,

We are glad to see that our contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

check_circle

Verified Customer

star star star star star

Chris Halbert

I have never had a problem with Landmark. Agents are friendly, service appointments are scheduled quickly and service is always great!

8 years ago

Reply from Landmark Home Warranty

Dear Chris,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Erika Lloyd

Very difficult to get claim started. Multiple times I was on hold for long periods of times. A lot of exclusions . A plumber came and have to rip open the dry wall for repair but landmark would not pay to fix the drywall. They sent me a check for 40$. Try getting anyone to repair anything for 40. Another example ... months of back and forth for them to final say they would not repair the pool.

8 years ago

Reply from Landmark Home Warranty

Dear Erika,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experiences with us. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at .

I look forward to hearing from you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 16th, 2018

check_circle

Verified Customer

star star star star star

JoelC

They are quick to respond and also they follow through to make sure the problem reported has been taken care off in a timely manner.

8 years ago

Reply from Landmark Home Warranty

Dear Joel,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

check_circle

Verified Customer

star star star star star_border

John Reiner

Good company, but doesn't always use reliable contractors. Some companies won't give out warranty info. Also, hold times are sometimes WAY TOO LONG!

8 years ago

Reply from Landmark Home Warranty

Dear John,

With the summer months, our representatives are doing all they can to answer each of our homeowner's calls in a timely manner. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

check_circle

Verified Customer

star star star star_border star_border

Laurie

They don't really pay very well. We purchased the best warranty and there were many things not covered. They tend to do a temporary fix instead of replacing faulty items. Maybe this is how all companies operate.

8 years ago

Reply from Landmark Home Warranty

Dear Laurie,

Thank you for taking the time to rate and review us. We have an overall approval rate of 97% in covered claims. The warranty reserves the right to repair or replace a covered system. We have a 30-day guarantee on our contractor’s work and new service requests can be opened whenever there is a failure. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out for any of your warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 16th, 2018

check_circle

Verified Customer

star star star star star

Mike O.

They have never let me down. They respond quickly and keep you updated. They always follow up to make sure I have no problems their contractors.

8 years ago

Reply from Landmark Home Warranty

Dear Mike,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

check_circle

Verified Customer

star star star_border star_border star_border

N. Canady

Landmark didn't cover any air conditioner repairs. I don't understand why. A leaking coil caused water damage to my hallway, hall closet, master bedroom closet, plus hall carpet. I had to pay 5200.00 out of pocket. My Homeowners policy didn't pay because it is considered an appliance. I am not happy.

8 years ago

Reply from Landmark Home Warranty

Dear N. Canady,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

check_circle

Verified Customer

star star star star star

william cousins

landmark emloyee's ar ready, willing, and able to do whatever they can to get whatever i have that is broken fixed asap.

8 years ago

Reply from Landmark Home Warranty

Dear William,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

check_circle

Verified Customer

star star star star star

Mary carpenter

Great response and amazing customer service. We had several problems with our new house and they took care of them quickly with great professional.

8 years ago

Reply from Landmark Home Warranty

Dear Mary,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 4th, 2018

check_circle

Verified Customer

star star star star star

5 Kingsbury, TX

For several years now, Landmark has always been able to provide timely and excellent service people for home warranty needs.

8 years ago

Reply from Landmark Home Warranty

Joe,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

check_circle

Verified Customer

star star star star star

Deborah Siefert

They have always given us great service, they have fixed many items, and covered a lot more than our last warranty company

8 years ago

Reply from Landmark Home Warranty

Dear Deborah,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 21st, 2018