Name: Choice Home Warranty
Rating: 3.8

check_circle

Verified Customer

star star_border star_border star_border star_border

Terry Swift

Prior to signing up with choice home warranty, I spoke with the sales person and ran through a litany of hypotheticals to see exactly what they cover. Thus far, we have called choice home warranty seven times, and each time they tell me it is not covered. This company is a complete scam. Additionally, a company choice home warranty hired, sent a man out to fix my dishwasher. He was rude, condescending, and did not fix my dishwasher, but instead cut all of the wires back there. He was not an electrician and had no business cutting wires. I called choice home warranty to complain about the man cutting my wires , to which they replied, they only cover ware in tear On a dishwasher, not severed wires. I read explained that the only reason the wires were severed was because of the man they hired. They denied this claim and told me to file an appeal to which I did. Then, they denied my appeal. I am sick to my stomach that I gave this company $3000 for a three-year contract. Choice home warranty has no intention of providing any service, their scam is to take your $3000, and deny every claim you submit. It is obvious that customer service team is well trained to say " we do not cover this, it's in your contract". I make sure to tell as many people as I can to never sign up with choice home warranty.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

MS Summerfield, FL

I called chw with a claim for our washer and dryer. I was told this would be a SINGLE service call fee.$75 when this person showed up in his car, No tools he looked at the washer and said he had to order tension rods and he came up with that by pushing on the drum. Thats it! Didn't touch the dryer, didn't listen to what I said was the problem. Then he said its $150 because of two appliances one of which he didn't even touch. I get an email from chw saying they scheduled an appointment for Feb 25, so I called the "Repair person " and told him we wouldn't be home the 25th and he said they don't have the parts yet anyway and he would let me know when they came. Then I called chw and explained this person charged me $150 instead of 75 and the customer service person said they would get my $75 back when they could reach the vendor who by the way has no website, no address only a cell number. Never heard from anyone, chw or the vendor. Now chw said I have to prove I paid this crook and that if they don't reimburse me that chw would comp my next service call? So I'm out $150 ? Because chw doesn't know who they're sending to peoples homes? I will NEVER call chw again and you better believe this review you've been wanting is going on Yelp and any place else I can think of! Unbelievably bad business on Choice home warranties part.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

William Malcom Eatonton, GA

I called to have a service done for my a/c to figure out why the air was not flowing throughout my home. I told them them It wasn't the unit because It broke last summer and was fixed. It now was not distributing air flow correctly. I made 2 claims for a/c and ductwork because I was unsure of what was causing this issue. My claim was filled and a very good technician came out to service. He diagnosed the problem and which he said could be fixed. He emailed his findings to Choice and did not hear back. I had to call and find out what was going on. I was told that I had to show that the a/c had been fixed before they would move forward. I'm thinking this means from the past summer since I was not a customer with you to show that it's not a preexisting problem. I sent in my invoice from the repair and didn't hear anything for over a week. I called the case manager and she informed me that it was received and would be under review. I waited over a week again with no response. I called my agent again and she said she moved it up the list and would let me know something soon. I never heard from her again but did receive an email saying that they can't move forward until the problem is fixed. So I emailed my agaent back asking what else they need. I sent them what I had about my unit being fixed. This is not even the same problem I had the past summer. So I'm guessing they are not going to cover any ac work until I fix the problem. My question is why even pay you every month if I still have to pay out of pocket for repairs. Should have never switched from my former company but Choice was rated #1 with a better price. Companies like this are all a scam. Take your money and when things happen give you the run around or find a way to cheat you! Extremely dissatisfied and plan on cancelling my service and possibly letting BBB know what type of service is provided here.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

D Gesser Charlotte, NC

THEY DO NOT LIVE UP TO THEIR AGREEMENT! They determined our over the range GE 1800 w microwave needed replacement. They did not replace & install as the warranty states. Instead they opted for a clause where they offer you a Lowe's gift card for about 1/3 of the value, claiming it is not based on retail costs but costs they are able to obtain. I contacted our state attorney general's office and they told me there were already 11 claims filed against them in 2.5 months in 2022 and too numerous ones to count prior to that. BUYER BEWARE! Good thing it wasn't my air conditioning system. A total waste of money!!!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 23rd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Michelle R Emerick Chicago, IL

We have had no heat for 11 days. Yes, our repair has been approved. But our service provider is not moving forward since he has been told by Choice that Choice will only pay him a total of $650 to install the furnace. He usually received $1560 to install and cannot afford to install for $650. Choice told him 2 days ago that Choice would contact me to discuss within 24 hours. No one called. I called yesterday and begged to speak with a supervisor and was denied this ability. I was told someone would call within 24 hours. NO ONE CALLED. We have no heat and it is 27 degrees Farenheit in Chicago. We are paying high electric bills for 11 days now for space heaters as I am having to keep our water running to keep pipes from freezing while Choice fails to follow through on their commitment to us the policy holder. Why will Choice does not pay the service provider the needed cost to install our furnace. I am on the phone now with a Choice service rep Norbert on the "questions about your policy line" and he is saying the operator yesterday did not make record of our call, nor did that operator make the request he promised for me to speak with a supervisor. I called at 3:02 and was on the phone with him for 13 minutes. It is 3/10 and I called at 4:02 and am asking to speak with a supervisor and get resolution about when I will receive our furnace and some heat. 15 minutes later and I am on hold again. And again I am waiting for a supervisor to call me within 24 hours...

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Mar. 22nd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous Uvalde, TX

I thought they were the best plan at the time and they offered us a good deal on it. But for the money, their service is crappy or the people that they try to get to work for them are. They had someone come out to our house and we paid our deductible. Then the man kept putting us off coming. When he did come, he brought in a piece of junk - a knob to put on my washer - and it wasn’t right, so he said he’d order the right one the next tie. We kept waiting to hear from him and we never heard from him. So when I called Choice Home Warranty to find out if they knew what was going on, they said they’d already closed out the account and we were out the $65 for nothing. They have trouble finding anyone who wants to come out to our little town, but they say they can get someone. My washing machine, the same one, had another problem and they contracted it out to Sears and Sears contracted it out to another company. We’ve had the part here right after they ordered it and they service company has cancelled on us twice now. So I’ve had a month without a washing machine ad I’ve spent about $60 going to the laundry mat. The guy is supposed to come out tomorrow to fix it, so we’ll see if he shows up.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 28th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

MR Burleson, TX

In the past month I had to use my home warranty twice. Once was for a water heater issue and the contractor sent out didn't fix the issue or knew how to fix it. I had to call the manufacturer to order the part and fix my issue. The second time was for my microwave caught fire, the first contractor charged me and never showed back or order anything for me. I had to call back in to get another contractor. I was sent a gift card to replace my microwave, the gift card was quite a bit less my microwave was brand new and only giving 1/3 of the cost of a new one. Then I asked them about getting the new installed and they said that wasn't covered.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 24th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Janel Albaugh Akron, OH

I wish I could give 0 stars. I would not recommend this business to anyone. My furnace was 20+ years old and quit working. A technician came out and recommended that I have it serviced. I had another technician come out to service the unit and he recommend a full replacement due to the age and severity of corrosion on my heat exchanger. It could have cracked at any time, allowing carbon monoxide into my home which is a deadly situation. I scheduled another appointment with an HVAC tech associated with this warranty company. I got an email the morning of the appointment saying that technician had to cancel. I never got a call from anyone else to reschedule the appointment, so I went ahead with a third party and scheduled a replacement of my furnace. I was told that I was only being reimbursed $660 for something that cost nearly $6,000. It was an urgent matter that needed attended to immediately and not my fault that the technician cancelled on me to begin with. I don't feel that it was right that I am only being reimbursed this amount due to not using a technician affiliated with this home warranty company. I will be cancelling my policy as soon as I receive my check.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 24th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Francine Levenstein

Please tell me how you could have a clogged kitchen sink and call for a plumber, pay for your service call and then get denied service because the plumber will not clean the p trap under the sink but thinks the clog is from the main drain line in the building causing a denial of benefits because CHW says they don't check P traps just would replace them according to the assigned case worker after the previous caseworker informed me they would reimburse me for the plumber I needed to come out to clean the clog from the sink by cleaning the p trap which CHW plumber refused to check and do. If we are just evaluating this service I would need to give it a big 0. Previous call from another service was very good. But for now you are asking about this plumbing call to correct the sink.

4 years ago Edited February 2, 2022

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 3rd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Grant Orlando, FL

The first claim was for a dryer issue. I was told He can't fix but gave me info to order item on Amazon. Was giving wrong info had to return. The second issue was for toilet. The rep only looked at the issue and stated the company has to determine if they will fix. Never heard a follow up. Went on line and found a reply to check my policy. The issue is not covered I sent a request to follow up as to someone to contact. Never received a reply. The person from the plumbing company was very grubby. Looked worse than a begger on side of street. Very unprofessional looking to do nothing.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 3rd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Michael Bevan Coolidge, AZ

Extremely bad experience with the company. They only paid out a portion of my ac unit that went out. The gave me the run around and even lied telling me that ALL warranty companies have a cap, which is why they claim the cap was $5k and I need to come up with the other $2.5k. Well I purchased warranty through American Home Shield and they have no cap. I do not recommend Choice Home and the few vendors I've spoken to have all stated they do not working with Choice Home because they are very difficult to work with and hassle when it comes to paying for all the proper work, which I experienced first hand.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Feb. 3rd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Undre Texarkana, AR

I put in a claim during this past Sunday about my leaking water heater, which is also spitting out rust out of my sinks as to where its impossible to shower or do anything out of fear of the water heater exploding considering the amount of rust water that is coming from the unit itself. An appt was set for Monday, only for them to reschedule due to them not being able to find a technician. It's now Wednesday and we are going in the weekend without any updated email about anything, which is very unprofessional, especially considering that I pay for the highest package. Also, the agent that called, it was extremely difficult communicating with them due to a possible language barrier. Overall, I'm very disappointed. This is a very serious matter and I feel that enough action isn't being taken. If my unit explodes, they surely aren't going to pay for the damages that it caused.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jan. 27th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Helen Johnson Crow Oklahoma City, OK

I have had experience with multiple home warranty companies before because I was a Realtor. The problem with Choice Home Warranty is the fine print excludes most every problem you will have. They reject more than they pay. And although some of the vendors they send out are OK, many are subpar. One they sent on my pool heater misdiagnosed it and they refused to pay. I paid for another technician to come out with a certified pool company and he confirmed what the CHW guy said was wrong. I spent forever appealing it with Choice only to be denied. They would have only paid $500 toward the new heater which was $2500. My last warranty company paid to replace the whole heater years ago. I went with CHW because of the deal I got with a multi-year policy. My 5 years is up this year and I will switch!

4 years ago Edited January 28, 2022

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 26th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Scott H Katy, TX

Choice Home Warranty operates a border line criminal organization. EVERY claim that I've ever filed with them has been a fight! Customer service means nothing to this company; actually, less than nothing! Don't expect anything to be fixed right way either. They have this absolutely antiquated approval process as well. They will send a technician out to "diagnose" the issue, and then they have to go back to their office and submit an email for approval. That's an automatic extra 24 hours. Then if they approve it, and you're lucky enough not to have to argue until you "stroke out", they'll order the part (i.e water heater) for you, rather than let the technician purchase and install right away. How does this efficient process of theirs work, you ask? You guessed it...another 3-5 days. Oh, I almost forgot, they'll also extort the installation cost from you ($500) before they'll order it. And, if you want to dispute it, they "pause the process", and you get to watch your water heater continue to leak in your attic while you wait another 2 days for a "supervisor" to call you In short, they don't care how it all affects you. My advice, RUN as fast as you can from this company!!! They'll make your life miserable!! I'll never give them another penny!

4 years ago Edited February 25, 2022

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 20th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Michael Saint Louis, MO

I would advise the people to not go with them. They don't they don't follow through with what what's the agreement. Two times I've used my warranty. The first time the furnace went out and it took about four days for them to get somebody to come out to look at it and then when when their service technician said what needed to be fixed they did not want to fix it. And then it took another couple of days for them to decide okay we'll pay a portion of it so they were going to pay a 138 dollars on a five 520 dollar repair. They take way too long to get back to you and it's just a long very cumbersome process to try to set something up.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 17th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Douglas Lyon Austin, TX

Choice Home Warranty sent an unscrupulous plumber to our home. He fixed the problem but a week later was threatening to put a Leon on our property. When we didn't respond he put a lock on our water line demanding we pay 750. + another 250. to remove the lock. Called the city who came and cut off the lock. The plumber during the call with the city, threatened the city with a law suit. He came again and broke pipes that we the homeowner were responsible to have fixed. In the meantime we got vulgar text messages from him. So we are out the cost to belong to Choice, the 75. we paid him when he came and 450. to another plumber to fix the mess he made. I'm disappointed in the way Choice handled the situation and the fact that they have not reimbursed us for the costs.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 13th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Charles Messina Chesapeake, VA

You sent me Lowes e gift cards for my refrigerator when it died. That doesn't do me a bit of good unless I was going to purchase one there. Plus I waited 5 weeks for reimbursement. I had to spend my money to buy another refrigerator. So now I am stuck with the gift cards from Lowes. You should have given me a check instead. Don't decide how you want to reimburse give the customer a choice. Hope you reach ot to me. Will see. Thinking about going to another home warranty after this episode. How about taking what I have left with Lowes and reimbursing me with a check. Do you think that you can make that happen.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 13th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Ashley Trevathan Memphis, TN

So far, we have had two technicians come out for the same issue, but the first claim was closed even though our refrigerator wasn't fixed. The second company sent a tech out who said they would order a part and have been giving us the runaround now for a week. We have spent $500 for the warranty and $130 for companies to come pretend to help. They are taking our cash (they won't accept credit cards) and just disappearing. Even Choice can't get in touch with them. I do not trust that Choice has vetted these companies, and I have no idea who I'm letting into my house. I could be $630 toward a new fridge, but it's been a total waste.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 11th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Aquila Carmon Wilson, NC

I just got off the phone with some sort of renewal specialist after I told him my decision not to renew was because of my experience with their customer service and the vendors they use this past year. No shows by vendors, lack of communication, and no matter how great the inconvenience I had to encounter people who could have cared less before I got to someone who deals with renewals told me I'd never be able to rejoin with an attitude because he didn't like my honesty proving my frustration and problem with Choice Home Warranty. Agents seriously need training in customer service, etiquette and apathy when dealing with customers. Parents raising kids in the middle of summer and AC Goes out expect help, I currently have a dryer not working since Nov 3 and the vendor has been here 3 times and we are spending grocery money to dry clothes for our 3 kids with only one income after a job loss. This has been a ridiculous year with choice home warranty and I will not recommend this company to anyone and after the conversation with the agent today I will be sure to leave an honest review on every platform that will allow me to leave one since that's the way Choice home treats customers who decide not to renew because of legitimate issues.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Dec. 30th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Scammed Duluth, GA

The warranty is not worth investing your money. Their ploy is to cover small repairs as expected. But for any mid-priced repair they offer to “replace” your equipment. However, they do not replace based on brand cost. They simply low-ball your reimbursement. I have had 2 pieces of equipment that they REFUSED to repair, but offered me funds for replacement. To replace my 2 pies ss of equipment with the same brand, no upgrades cost me $7700. They gave me $1100. It cost me more to replace the equipment than the cost of the warranty. Both pieces of equipment were repairable, but the company would not repair. I am locked into a 3 year that I can't get out of because they subtract all claims cost to your warranty fee, so at this point I have no “funds” available for reimbursement to me.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Dec. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Stacy Himmelspach Clarkston, MI

I was sold your policies without transparency. Meaning, there are so many things CHW does not cover: fireplaces, switches for jetted tubs, etc. Also, I was not told replacement appliances are completed with builder's grade. Nothing in my home is builder's grade, the lowest quality and functionality provided. My home has name brand items, whirlpool gold, maytag, bosch. I want the option to get refunded versus installing builder's grade. For example, my disposal was 3/4 HP. Your technician replaced it with a 1/3 HP. That is not satisfactory. I wanted the option for a refund so that I can purchase what I want. This is why I cannot recommend CHW to my family and friends.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Dec. 15th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Kadir Koken Collierville, TN

Unprofessional service and helping to resolve water leak in the house. Paid from my pocket to fix water leak in the house which is under the warranty but unprofessional service staff to understand the problem. Even the service staff doesn't try to identify where the problem is. He just looked with bare eyes and find the problem with out technological devices. Completely unprofessional. I fixed the leak by my self and try to claim the support is telling I did without their expertise which I need to keep water leak in my house. The unprofessional service staff will come to fix it so the warranty can cover. It is worst experience for me. I will fill out complain in BBB.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 18th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Richard Paramus, NJ

I had a very disappointing experience, the agent tried to help me but she said wasn't able to do much. They didn't take care of my needs. I used it very recently, my dishwasher stop working so I paid sixty five dollars and a repairman came out to fix the thousand dollar dishwasher and he said it's probably a circuit break and it could be a circuit board, they couldn't be sure and he said that they're going to pay me to replace it rather than fix it so they came back and they offered me two hundred forty six dollars. I just bought a new one and it cost me twelve hundred dollars so you know the fact that they "replaced" the appliance is bullshit. The person I dealt with was good and customer service was good.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 16th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Linda Heckel Bonita Springs, FL

Too many times I've been deceived and assigned a company that did not have insurance pay insurance papers to enter my building. As many times as I said they must have these documents they still assign a company that does not have them. I tell them they have to be out of my building by 4 and they will assign somebody to come from 2 to 6 I get tired of telling you over and over what the requirements are to get into a high rise. Another time I was told I need a whole new air conditioner I called another company and it's all it was was a $150 thermostat instead of $8000 that the company you sent out wanted to replace an air conditioner that was not broken.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 11th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Patricia A Wheeler Mesa, AZ

This has been the worst customer service I have ever received! My last claim was denied based on a lie by the service provider. I filed an appeal as I was directed to and no one ever called me to hear my side. So what was the purpose if you do not care what your customers think. We are the ones that are keeping your business going!! He lied and said we dismantled our pool pump so our claim was denied. He also reported that he was installing a 2 hp pump which our pump was only a 1hp pump, so I am sure he pocketed the remainder of that money. I didn't want him coming back to my house but we let him come to install the new pump motor and he was supposed to come back with the nut and bolt for the filter clamp but never came back so I am sure he pocketed that money also!. The first day he cam he was here for 5 min and asked for the service call fee and said he would be back and I called numerous times to try to get him to come back and all I ended up getting was a denied claim. You need to care about your customers as well as picking a reputable service provider!!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 11th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

RELLA Stern Las Vegas, NV

You have to fight for every claim. Called 4 days in a row concerning a claim and got "it's not covered". But for an upgrade of $250 the claim will be covered. Paid for upgrade and still "not covered " By the 4th day, after paying $750 in upgrades on my 2 properties, it still was not covered. This was for a garage door and it would not open. We paid $500, an emergency upgrade as you normally have to wait 30 days for it to take effect. Said they would send us $250 back since we didn't use them to fix garage door. We ended up paying out of pocket at a much lower price than Choice was charging. Four days, endless hrs on the phone each day, and all that money to upgrade and Choice did nothing but lie to us. I'd never recommend this company.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 4th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Cheryl Pleasant Grove, AL

Choice send a contractor out to my home(a no name brand co) After the person left my unit was making a loud screaming sound later on we had not air. When we had freezing air b4 this co was dispatched to my home. Now Choice wants me to pay and out-of-pocket cost if 400.00 to have it fixed by the same company that broke it. No thank you. When I inquired about why was I paying when they sent the co out choice said it's not their fault. It's between the co that they sent out and me now. Pitiful I've never heard of such a lie. I will never sign on with this co again. And if you do ck the credentials of the company that comes to your house that's been dispatched from them if they have bad ratings please send them away.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Oct. 26th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Ego Ibida Centreville, VA

Highly disappointed that I complained about my AC not working. After paying my deductible, the provide adiced your company for replacement of uni, paid my deductible. Your company only went to pay a little fraction and wanted me to pay a huge amount to the provider. I was shocked because that was not what they told me. I called the customer service rep, she was very rude and asked if I want to accept the deal - yes or no? I told her mo and she said a case rep will contact me. I waited and waited for weeks, nobody contacted me. So I called back, again the female rep was rude and asked me to complain on line. As I was talking to her to note my complain since i already have her on line, she banged the phone on me. The last time I called, I got a male rep, who appoloziedand entered my complained. Promised someone will get in touch within 48 hours. And it did, but unfortunately the lady that was supposed to called me did not because she was still busy with an customer. The rep that came on the li e was very rude. First she did not apologize for been very late . And our conversation did not go very well We were just arguing back on forth on the phone when she told me that I have to start all over and pay another deductible to the provider since I did not respond on time. That was a RIP-off.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 26th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Brad Newbigging Nashville, TN

You sent an unlicensed technician to work on my air-conditioning who quoted me $1500 to repair it. When I had a licensed repair man come out it was a house call of $60 plus $15 for blowing the air conditioner out with pressurized nitrogen. That allow the AC unit to go back to normal and properly work. When your technician said it had to be taken apart taken out of the house and chemically cleaned. When I asked to see the license for the people you were sending to my home you told me that I could not see it, then after speaking with several different companies they all seem said they send out students they don't have their licenses yet so be careful and be aware .

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Oct. 26th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Edward DeLeon San Antonio, TX

Had an issue with refrigerator and was told I would get check to replace refrigerator. I recieved a gift certificate to Lowes. Talked to rep abiut issue and I was told that I could not get check bc that was the CW policy and talking to another person would not help issue and case manager disconnected call. I had talked to a person above case manager prior to last call that assured me that a check would be sent within 30 days bc I could not find a replacement at Lowes for price. Called back to check on progress and that is when I was told CW policy would not allow check, only gift certificate to Lowes. Will sign with other company once my contract is over. Bad customer service and policies. Shop before you sign.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 20th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

michael L Wallace Arlington, TX

Last week I submitted a claim for a light fixture that keeps going off after it has been on for 15-20 minutes. The technician came out and looked at the fixture and agreed that, from what I was telling him, the light fixture probably needed to be replaced. Knowing that the light would not go out as soon as he got there, because it has to get hot first, I had videoed the light fixture going off with my phone. I turned on the light and sat the video down and waited for it to go off. When I showed the technician, he said that he could tell that the video was authentic and agreed this would be proof for the Warranty Company, Choice Homes. I even downloaded the video to his phone for documentation of the problem. The technician said that from what he saw and with the video, there should be no problem in getting this approved. The next day I received an email from Choice Homes saying that because there was no problem with the light fixture the claim would be denied. This is not the first time that Choice Homes does not stand by their warranty and makes them very untrustworthy in my eyes. Also, it is almost impossible to talk to a "live" person on the phone, so it is very hard to follow up with complaints.

5 years ago Edited December 20, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Evamarie Rider Reno, NV

My experience was atrocious. After many emails with canned-disingenuous responses and many disingenuous calls with your call center, I finally got a agent that reached out (while I was on the phone) to two technicians in my area. He gave me their names, so I could follow up. One of them called me back, and he agreed to come and take a look at my air conditioner even though he hasn't worked for you for years because you don't pay enough. However, he felt sorry for me. He fixed the problem, and supposedly I will be reimbursed in 30 days. I need to say that your new policy of having your customers arrange for repairs because you have a shortage of technicians, is completely wrong, and it is BAIT and SWITCH situation. It is not what I paid for. It is your job not mine.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 12th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Skip Gosselin Scottsdale, AZ

On 9/2 my water heater began leaking, I opened a claim with Choice Home Warranty (CHW) to have it taken care of. I received a response from CHW saying water heaters are NOT covered for leaking. I'm 66 years old, owned 11 houses and R&R dozens of water heaters, when they go it's because of a leak. I asked for a Case Manager to be assigned, one was quickly and a meeting was scheduled ASAP (20-days out). 30-minutes before the meeting a reminder was sent for me to be ready for the call. At the time of the call, there was no call. I replied to the reminder 5-minutes into the scheduled call saying I was waiting, nothing. I responded again 10-minutes and 15-minutes in to all the email addresses I had for CHW, NOTHING. Now is 26-days after the claim was filed and I still have heard NOTHING.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 7th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Linda Lee Madison, MS

Because they made two appointments for me. One was for a leaking refrigerator which was flooding the inside and outside. They made the appointment for five days later. I called and canceled the appointment and found someone who could come out immediately. In addition they made an appointment for some electrical repairs and when I called the electrical company to confirm they said they had not yet heard back from CHW for their pricing approval. I told them to come on because I had to have someone and I paid this out of pocket myself. I'm not very happy about my results so far and may actually cancel my policy.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 28th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Tori Crawford Chesapeake, VA

CHW denied the repair of my HVAC unit after I joined because they said there was no way that problem could have happened since I joined a month prior. A month later my 2nd HVAC unit started making a noise. I submitted a claim. They approved it and sent someone out. That company found the problem and replaced the fan motor. Then CHW changed the claim status and refused to allow them to do a pressure test because they wanted proof of repair doe my first HVAC system which has nothing to do with this claim. Now they are making up false information about my 2nd unit and assuming what they want to instead of fixing my unit. What am I paying them for? I have a case manager but she just says the same thing the authorization team is telling her. I thought this was the best home warranty but seems like they don't want to fix my HVAC systems. If the case manager helps my situation then I will change this review.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 27th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Arnold M Bein West Islip, NY

Bait and switch tactics. Their contractual warranty indicates that if a unit can't be repaired, they will both replace and install a comparable unit, or offer a cash in lieu of settlement. They offered me a prepaid Lowe's card for an amount which wasn't sufficient to cover a comparable unit and replacement cost. The case manager assigned to my claim never responded to multiple phone calls and emails, and those people who I spoke to in his stead assured me that a supervisor would be calling me back. Those calls never came, and my claim issue only got resolved after I emailed the entire executive leadership team. The settlement was only for another $50, which was still insufficient to cover a new unit and installation. It should also be noted that the initial offer of a Lowe's card prevents a customer from seeking the best cost effective deal as they're locked in to a single retailer. I received my settlement as a check after pointing this out to the Choice rep who finally got back to me, and insisted on their either paying me by check or prepaid VISA or Master Card.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 27th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Edward Prescott Valley, AZ

I used my warranty because my washer failed they came out and checked it out, and told me they didn't want to repair it, they wanted to replace it and so they would give me money for replacement. Then they said they would send me a gift card which I didn't want, I wanted a cash for I just want a cash or check. Nobody would answer the phone and give me an answer, they just told me that's how it is and that's how it's going to be and a person from Choice sent me an email saying it will contact me and help you resolve the issues and they gave me a URL to go to. I went there and it says page not available, so I called them several times and they never called me back and so I still have not received payment or check or gift card or anything. I think the company suffers greatly from customer service.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ronald Genzer Goodyear, AZ

When I had a/c problems, they did nothing to help but use their "get out of paying clause"(We don't cover anything caused by rust or corrosion). My coils had rust or corrosion so they didn't cover that and I understood but my compressors had not rust or corrosion and the compressor problem was not related to the rust or corrosion on the coils but they kept saying "it's not covered because of rust or corrosion". When my microwave had a problem they offered a Lowe's gift card to replace the microwave rather than repair it. The offer was for about 1/2 of the cost of a new one. I accepted the offer but they said it would take up to 30 days for the electronic gift card to reach me via email. For an electronic gift card coming via email, they should have had it to me within an hour of when I agreed to the offer so I could have taken advantage of the sale price at Lowe's.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 15th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert Branc Painter, VA

I believe this company is not an honest company. My air conditioner was broken, they sent someone to evaluate the problem. They only performed palliative correction which lasted a month or so. Then we called them again complaining it's still not working. They again someone out again. They knew it was a larger problem and again performed a bandaid solution. You guess it, broke down again, this time asking me to find someone because they were unable to find a contractor. My guy came out and found the Handler was bad and needed replacing. They were only able to cover maybe 1/2 of the cost because they deduct the previous visit cost from the total annual cost allowed for air conditioner repairs. I was able have representation by a local Attorney to represent me because they are not honest with what they represent to their customers! I cancelled my policy with them and signed with American Home Shield. I do not recommend Choice Home Warrenty to anyone!

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that the claim was fully covered up to the terms and conditions of the policy. We regret losing you as a customer.

Sep. 14th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Byron L LaPorte Webster, TX

my most recent experience with Choice leads me to believe that they have forgotten that they are in the customer satisfaction industry. i reported an incident and provided feedback after the job via the survey i was sent and have never had a single response from anyone about the horrible experience. no one has reached out to find what could have been done better, or any constructive criticism. they treat customers as though now that they have the money from the contract, customer service is no longer necessary or even a priority. they expressed that in their handling of the claim. you cannot speak to anyone with any decision making authority when you call the tolll free number. you have to set up a call way out in the future.....and when you do set up the con call, they dont show up and dont even have the decency to email you or let you know why they didnt show up. keep in ind they set up the call. not only that, but they didnt reschedule. i had to call back to reschedule and had to strat the progress from the beginning again....including the two-3 days scheduling delay. they have no integrity. the contractor they sent out indicated their diagnosis, and it got twisted by the Choice Home warranty team. they just wanted to reach the decision that the item was not covered so they could negotiate a "meet me" point instead of claiming responsibility for the equipment failure. a complete waste of money but most importantly, the customer service skilss are non existent and they make the paying customers feel like they are doing us a favor. disgusting

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Sep. 14th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Lisa Virginia Beach, VA

They suck. They have not been there when I needed them. The quality of service is terrible because they have not helped me. I am currently in the middle of a claim right now. I called my claim in a week and a half ago and have yet to have a contractor come out. They said the contractor would come out this past Monday and they were a no show twice. I had to call Choice and ask them to help me try to get somebody out here to my house and now I'm still currently waiting with no air conditioner and I'm the one who's having to do all the legwork, they have not done anything to help. They don't support their customers. Once the file of the claim over to get a contractor nobody followed up to determine if the contractor is doing what they're supposed to be doing. It just goes into the void until the contractor happens to send something into them or their customer called to complain.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 8th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Susan Sours Claymont, DE

I would rate them a ZERO if I could. I called in my claim on 7/17/2021 for my hot water tank not heating the water. I received a quick response & was immediately assigned a technician. I ended up having to call the technician to remind him to show. He came after 9:00 pm. He claimed the hot water tank needed a new burner & a thermal coupling. I was then informed the parts cost $700.00 & I would be responsible for an additional $200.00 charge above the $60.00 service fee charge. I contacted CHW to inquire about the $200.00 charge. I was informed that the cost of the parts exceeded the $500.00 limit. I disputed the $200.00 charge & George from customer support said he would look into it. Upon rereading my maintenance agreement, it states "Your sole remedy under this agreement is recovery of the cost of the required repair or replacement, whichever is less. You agree that, in no event, will Our liability exceed $1500.00 per contract item for access, diagnosis, repair or replacement." FINALLY, on 8/31/2021, the technician replaced the parts. A week later, still no hot water. CHW rescheduled an appointment for the technician to come out. The technician said he wasn't able to come out then, it would be the following week. We had already gone 3 weeks with no hot water & a newborn in the house. We decided this was unacceptable. We had contacted another technician on our own & the part needed was the censor. We decided to purchase a new hot water tank & had it installed ourselves for a total of under $700.00. If the parts cost $700.00, why didn't CHW just replace the tank to begin with? I then contacted CHW with my complaint & demanded my $200.00 be refunded & I told them to cancel my policy. I spent 2 hours on the phone, spoke with 8 people & got disconnected 3 times. Each time I called I had to start back at square one speaking with customer support. EVERY time I was transferred to the Resolutions Department, I ended up getting disconnected 2 times while speaking with Resolutions & once while being transferred. When I called back later, I was told my $200.00 could not be refunded because I had canceled my policy. Now tell me this company isn't a scam.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 2nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Inge perry Chattanooga, TN

calls to Tony, it was always coming in the next day. After I finally calling Tony myself he stated he had to buy from his vendor or he wouldn’t make any money on it. So after cont. to call him always not in yet. You can buy one at Lowe’s for $119. The last call was last Friday stated it would come Saturday. I called him back on Monday. Yes it came in. He said he would put it in on Wednesday between 1-3. Had Simone at the house waiting. After 12pm on Wednesday he texted me stating could he come next week he had an emergency. I told him no I had waited long enough he would have to send someone else. At 5.30 he texted would was the address. S finally came after 6 pm.this was from July 15th to august 18th. I think your co. Tried but had to buy from the vendor. When it came in he was coming yesterday. But at 12.30 texted he had an emergency and could he come the next week. I said no. It had taken over a month and to send someone else and I was calling the company. Than I got a text wanted the address. Someone finally came about 6.30 pm.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 2nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Carla Anderson Mont Belvieu, TX

Company only want to replace my washer, then it takes over a couple weeks to discuss issue of why the offer was so low to replace. Then we we agree to a payout, we were specifically told we would get a check in the mail. Now this Tuesday I get an email stating that they are sending me a Lowe’s gift card??? I called Choice back on Tuesday to say no I don’t want the gift card because I’m buying my washer elsewhere and I’m told that the gift card was already sent…..sorry we can’t change it????? We NEVER RECEIVED another email with the Lowe’s gift card in it. I searched my trash and junk mail. So I call again and now I’m told “unfortunately we cannot do anything because it was already sent. I reiterated once again that I had called before it was sent and the person I spoke to told me that I would get a call from a supervisor before the 24 hours?? Yeah, I never received a call

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 25th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Nancy Boris Creedmoor, NC

Send out people who are totally incompetent break the appliance that they are surpose to be fixing .He broke my ac in a spot he knew would not be covered by choice warranty so he could do the job independently. When I put in a claim to appeal the appeals person just kept saying that the part wasn't covered, not taking any responsibility for the fact that they sent out a person who was rude ,didn't want to go in the attic because it was to hot and was slamming and kicking the unit never said anything about what the other gentleman they sent out had sent picture's of which leads me to believe that the other gentleman damaged that part because he kept saying he could replace my ac through his business. Very disappointing

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Aug. 11th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

GLaClave Germantown, TN

I really don't have any luck with them. Every time I have a problem, it is an emergency and they ALWAYS take days and weeks before anything can be accomplished! Our water heater went out " it was going to take three days before someone could come t just to look at it! Not fix it! The leak in my bathroom fixture takes the cake. They had a plumber come out, he showed up a week after I called, told me my water faucet needed to be replaced, and that he would have to replace it with a builders grade faucet" it was going to be totally different than all the other fixtures in my house, not even the same metal. We told him to get us one of the same color and we would pay the difference. We gave him his $65, and we have not heard from him since, at least a month. So we called another plumber. Turns out, all we needed was the fixture that was there to be tightened down. The CHW guy took our money and skipped town, won't answer his calls and his voice mail is always full!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jul. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

charles knight Seymour, TN

They refused to work with us in putting the money they would have spent on a tank water heater towards a tankless system when the plumber they sent could not get a tank water heater for another week. We would have to go without hot water for a total of a week and a half to wait for a tank. In getting the tankless system we were able to get it installed in 24 hours. I would have thought that they would have some compassion and work with us on this. The company had absolutely no compassion for the problem of no hot water for over a week. I'm disappointed that they refused to consider our situation. We were not asking for them to pay for the whole tankless system just to assist by using the money they would have spent on the tank to help offset our $3500 cost.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 22nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Lutes Woodstock, GA

We acquired this from previous homeowner. 65.00 service call every visit is costly esp. After paying 600+ for warranty. Microwave will be replaced but your company is only giving us 191.00 to replace, joke, plus in the form of ecard from lowes plus have been told it will take 30 days to process. Next, disposal needs replacing, we have had to dispute your decision bc you didn't gather correct information regarding warranty. Stove has also been issue because tech sent in incorrect information causing me to straighten out. Plus, once case manager is assigned, we have 15 min to address our case. Wow. Guess I have to talk fast. I have told every one of your reps I am glad I didn't purchase.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 22nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Dale Bieri Benton Harbor, MI

May 4, 2021 I filed my first claim for the air conditioner that wasn't working. The repair person hired by Choice replaced the fan on the unit. I didn't need the air conditioner again until June 6. The air conditioner did not turn on. I again called Choice, who sent the same repair person. When he tried to turn on the unit there was a loud pop. He then told me I needed a new condenser. Choice denied the claim saying the malfunction was due to a build up of dirt in the filter. I called our local technician who found the newly installed fan was rotating in the wrong direction and one fuse was blown. He installed the fan properly and replaced the fuse and my air conditioner is now working. I sent the invoice from the company that repaired the unit which outlined their findings to my Choice case manager as instructed. I have not had direct communication from Choice since then. It is impossible to call the first assigned case manager, as they do not provide a phone number.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 30th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Lauren Joseph Douglasville, GA

Customer Service is horrible, they don't really listen to you and repeat canned responses. The technicians are a hit or miss and mostly miss for me. I had one show up a day early, at night, and unannounced because he was "in the area", I had another fix a ceiling light leaving a huge 2inch gap around the base plate because he installed the wrong size, so I was basically looking into my attic; he also "cleaned up" by shaking everything off onto my INDOOR doormat leaving leaves and debris all over the front entrance. I called you all to complain and said I did not want him to return to fix it (the guy was sketchy and the job done was insulting) yet he showed up the next day and stayed in my driveway for several minutes, ringing my phone, door, the works, then he leaves to only return and stay there. It was a scary experience and he finally texted that he was outside and yet again now I had to explain that I did not want him there. Yet another one, a plumber, entered my home with no shoe covering and tracked red mud from the rain throughout my house (to this day, I have the stains on my bedroom carpet). For these reasons, I'm not renewing.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 30th, 2021

Covered Items	Basic Plan	Total Plan
Air conditioning		✔
Heating system	✔	✔
Electrical system	✔	✔
Plumbing system/plumbing stoppage	✔	✔
Water heater	✔	✔
Whirlpool Bathtub	✔	✔
Refrigerator		✔
Oven/range/stove/cooktop	✔	✔
Dishwasher	✔	✔
Built-in microwave	✔	✔
Garbage disposal	✔	✔
Clothes washer and dryer		✔
Ductwork	✔	✔
Garage door opener	✔	✔
Ceiling and exhaust fans	✔	✔

Choice Home Warranty

Pros

Choice Home Warranty Cost

First Month Free

Extensive Coverage

Choice Home Warranty Optional Coverage

24/7 Customer Service

No Home Inspection Required

Knowledgeable, Dedicated Team

Real Estate Agent Packages

Transferable Service Contract

Helpful Website

Choice Home Warranty Reviews

Cons

High Service Call Fee

No Coverage for Pre-Existing Conditions

Negative Reviews

Warranty Claim Denial Cases

The Bottom Line

User Reviews