Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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David Tucker

Customer support is very responsive in answering my questions. They do the best they can to get my issues resolved as fast as possible. We had a plumbing issue at my house, and I was able to dispatch the technician right away. He was able to take care of the problem and get things resolved. The technicians are always very professional and get the work done quickly.

8 years ago

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Verified Customer

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B.S. Belton, TX

I had it before in 2004 till about 2006. I switched services but decided to switch back to Choice Home Warranty because they are a lot better and they work to resolve your issues. It doesn't matter which technician they call. Customer support is very good, I never had issues with them. Every time I called they take down my claim and they contact me again later through an email with the individual assigned to the case. They also let me now when I should get a call from them or if I should call them myself. They have been great and I've never had any problem with them.

9 years ago

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Parvez Khan Germantown, TN

Once I called them in and they were able to text me quickly, letting me know that they would be there once the order has been created and assigned to a local technician. They even gave me the name and phone number of the local technician to contact them and they are excellent people. Their customer service is great and they explained everything that needed to be done. Even if they are not able to get it done in the same day, they will callback and let me know what they intend to do in getting the parts and prepare them.

9 years ago

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William Ringler Gibsonia, PA

I switched from the American Home warranty system because they weren't servicing me very well. Choice Home Warranty has been very good and they always get somebody out to help me right away when I need it. I usually get phone calls back within an hour. I've had a great experience. They just gotta keep doing what they're doing and I'll stay with them.

9 years ago

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Robin And Mary Reed Lake Havasu City, AZ

It's cheaper than the other service we were with and so far it's been okay. You call them, they give you a contact and then you call that person anytime to tell them to fix whatever you need to fix. My garbage disposal broke one time and they did just that. They came out the very same day and replaced it. I gave them a check for 45 dollars and that was it. With the other service it was 75 dollars. Everything was great.

9 years ago

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Linda Clark Tampa, FL

I was not sure at first, but I had a lot of issues with older things in my house. They've been very quick with most things and most of the times I like the providers they sent. I had a dryer that was 10 years old or so, it had a small problem that they fixed. A bit after another problem came up so I thought they would fix it again, but they just gave me money to replace it. I was surprised because even though it was cheaper to fix it they knew it was not worth it at that point to. I only had an issue with a person they sent because it was hard to deal with them, but other than that I don't really have any complains about them.

9 years ago

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Judith Bedell Henderson, NV

I've had mixed experiences with them. One time, for example, I had one of their trade people come out and give me what I considered to be an outrageous estimate for the work. I contacted a licensed person in my city and state and got a totally different read on what was wrong and the pricing. I paid that person out of my own pocket and took it up to customer service. They paid me back for that after reviewing the whole thing. I had different experience with my garbage disposal. It wouldn't start but by the next working day a young man came out and changed it. It was great and worked fine. Yet another time, my AC was not acting right. I called them and they said they had to check my free arm lever check and that they would charge me $400 for that. In the end the young man didn't even take the thing apart. I was very unhappy with that one. As for customer service, the people that I have spoken to have been receptive and listened to what I had to say. I appreciate them because if there's a problem with the approved person or company that does the repair, they deal with that.

9 years ago

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Don Gould Fort Worth, TX

I got them because I felt that it was the best fit for us. We've had two issues, two separate problems with the house. All I had to do was call them, a guy came out and he did the repairs. I think they are a good company and I'm impressed with their response time and performance. The two different companies that they have sent out were good. I think the 3 years program that they have is particularly good. We're very satisfied with the work that they've done.

9 years ago

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Verified Customer

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Antonia Ellenwood, GA

Most of the time, their service has been good. Some of the repair people they send out need to be replaced, but Choice Home Warranty always follows up with you. A few months later after the same appliance broke, they sent another technician out, and I didn't have to pay the $45 fee anymore, so that was a good thing. Besides that, they've been pretty prompt.

9 years ago

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Lafini Mosby Columbus, GA

I called on Memorial Day weekend about my stove, and they were very prompts, although it was a holiday. I didn't think anybody would call me back, but they called within minutes, and gave me the name of the person who would be calling me. They were very professional and attentive, and I really liked that! I also liked that they sent me a payment for my item because the guy that came couldn't fix it.

9 years ago

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Judith Rovno Fort Mohave, AZ

I have had some good experiences and some bad ones. I needed the air-conditioner fixed and I called them and they put the order in over the weekend. Then I called them on Monday during business hours and they didn't even have a record of me calling in, so that was upsetting. I used it again for different things, and they were pretty good about coming out, but when I was having them fix a dishwasher, they said they didn't cover the door, so that was kind of odd. The other things they did, they did a good job on. The microwave and the refrigerator they fixed; they did their job and everything. That was great, so overall I have mixed emotions. It seems they have the best price, though.

9 years ago

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Elma Ruiz Port Isabel, TX

Customer support has been very responsive and quick to act. They got me connected with the repair shop that was here locally, so that's been great. The company that came over to fix my washer made a mistake, so they came back and fixed it within their own warranty, and the washer is working great now. The experience was just fine! Overall, it's good coverage, and the money is good value.

9 years ago

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Verified Customer

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Georgetta Lynne Jacksonville, FL

Customer support has been very good and on time. They've also been very polite and excellent; I've had no problem with them, whatsoever. They do exactly what they say they're going to do. My garbage disposal wasn't working, and they had a man come over and fix it within an hour. He was just excellent! I've been trying to get my friends and everybody to use them. In fact, I have gotten several people to use them.

9 years ago

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Verified Customer

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Jenny Jefferson City, MO

When I called in they tried to get the help that I need as fast as they can. They were very courteous and they just great people work with. My water machine went out completely it wouldn't work. And it didn't take much time, just a few days and they had an offer for me to replace it. They're just a good company.

4 years ago

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Cherene Fayetteville, AR

I got a good value for my money. So far everything is doing fine. My dishwasher was not draining and I called them and I told them everything and then service person contacting me emailed pretty quickly ,within twenty minutes or a half hour.

4 years ago

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Verified Customer

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Michael Crystal Lake, IL

They took a little longer than I would have liked to actually get back the funds for what was broken but aside from that it was great. Just recently my dishwasher broke and they sent somebody out right away, diagnosed it, and it was deemed that I need to replace the dishwasher so they sent me credits to do this stuff.

4 years ago

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Scott R Lake Saint Louis, MO

I recently had the ice maker on the freezer basically just stop functioning and their technicians came out and they took a look at it and to ordered a part. A week later they came out and replaced and took care of it. It was all done simply and efficiently and promptly. Everything goes smoothly.

4 years ago

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Lynette Independence, MO

They are a little expensive but that's not a concern of mine. High quality service. I have water in my basement, so I called them and they came out in a matter of like an hour. They were very prompt in the short time. I've only used them once. They were courteous.

4 years ago

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Anonymous Amarillo, TX

I haven't had any problems. The washing machine was not working correctly and they sent a guy out for sixty five dollars and they fixed the problem for nothing. It has been hooked up wrong and to start with by whoever hooked it up. The customer support took care of any problems.

4 years ago

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Verified Customer

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Nisaf Crestwood, KY

Customer service always gets back to me on time. They do what they say they are going to do. They sent someone to fix the furnace. They got the part it needed and now it works. They always so everything the right way. Everything has been positive. The send people who know what they are doing. The issues get corrected.

4 years ago

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Verified Customer

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Pooja Huntington Station, NY

I am very happy. I would recommend choice. The customer service is excellent. I had an electrical issue in the house and we filed a complaint and they got to it instantly. They also got us a new fridge. It has been excellent.

4 years ago

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Kim Queen Creek, AZ

Has another company and I didn’t like the way they did things. I could never get things done. My son in law is a realtor and told me about Choice. They follow up with everything. The responses were very quick. I didn’t have to wait too long for my ac. The person was here the next day. For the most part they have fantastic vendors.

4 years ago

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John Frankfort, IL

Compared to what I had before with American Home Shield, I find Choice is better. They always get service providers out here in a timely manner. They’ve been very professional. They lined up service to get my air new air conditioner installed.

4 years ago

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Verified Customer

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D

Based on the price quote I got, they are a better bargain. I recommend. The technician they sent out was very knowledgeable and able to identify everything quickly. My only complaint is it doesn’t cover food spoilage when the fridge breaks.

4 years ago

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Verified Customer

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C.

On top of everything even the service technician. I used my warranty because my microwave wasn’t heating and my dishwasher wasn’t straining. They got it done and the problems were resolved. Overall I am greatly satisfied.

4 years ago

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Verified Customer

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Latoucha

Better than my last warranty. I receive service quicker. Customer service is excellent. They are informative about the process. I called Choice when the water piper was stuck up in the basement. They sent someone in a couple of days because of the weekend. They stayed until the water flowed correctly. They made sure the service was done right.

4 years ago

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Anonymous

The value and coverage are good. Customer service is really good. I did have some trouble initially because I didn’t understand how to make a claim. I didn’t handle it correctly from my end. It messed up everything. They came and helped me out. They got my ceiling fan fixed. They made it right.

4 years ago

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Verified Customer

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Joyce

Usually punctual people come on time. A couple of weeks ago there was something wrong with the refrigerator and they came out within a couple of days. They actually came out early because the dates were mixed up. They were there two days ahead of time.

4 years ago

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Bridgette

The couple of times we have had to use the warranty, the turn around was quick. We get an almost immediate response. They made sure I was informed about the service technician that was coming. I received an email that my claim for my garbage disposal had been assigned alng with the time frame. The technician arrived as promised.

4 years ago

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Anonymous

Always courteous. They always know what they are supposed to do. I needed to use my warranty a couple of weeks ago due to my microwave stopping working. I called them and talked to a live person. I explained my problem and he made an appointment after everything was explained.

4 years ago

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Verified Customer

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Larry

Overall we are pleased with our service. We have tried other warranty companied and have had difficulty getting contractors but with Choice we have been pleased. There have been some complications but they are good about working with us. Sometimes there is a delay.

4 years ago

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Oscar Roy

Well my honest opinion is I was told something totally different when I join this warranty company also I've told three to four people about this Company an there results was not fair with this Company I'm disappointed with this company of how I had to come out of pocket to pay for my new AC to be installed that was not fair I had to come out of pocket with almost $1.500 dollars wen I was told that's all I would pay was the service fee also it went from $60.00 to $85.00 look to me I been with this Company 3yrs that was not fair I will not refer anyone to this Company but I was thankful that's y'all replace my AC system inside & outside

4 years ago

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Pravin

Keep doing what you're doing! I'm highly satisfied and have started telling all my friends that this is a good warranty company. One of my washers was not working right, so I called Choice and I did everything online. I got an appointment for the same week and they took care of the problem.

4 years ago

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Robert

It's been a very positive experience. I needed it just recently because of problems with my microwave, and I'm buying a new microwave so that's pretty positive. They did really good about taking care of me. A very good value, they just been there when I need them.

4 years ago

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Martin And Donna

They come out on time, got a good list of contractors that get out pretty quick and do a pretty good job. Last time I used it for a little plumbing thing on my toilet and the guy came and he changed it in less than 20 minutes.

4 years ago

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Randy Woodard

All other Home Warranty say there good, but Choice Home Warranty is the best Choice cannot be out done. The best in the business I would tell everyone in need. I have told others about Choice I am so thankfully I went with Choice they are a honest company and do what they say. There are no better.

4 years ago

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GEORGE W STONE

Good Service, Fast Responding time even during Covid, good technicians that quickly resolve the problem and make repairs. If an older model appliance, and think the problem will continue, recommend a new item and paid 90% of replacement cost within 30 days. Have had other companies but they charged more

4 years ago

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Mark Fairhope, AL

The first time I signed up for Choice was because I got the email about it and it was a good deal. The second time I re-upped is because they overcome a bad experience with me and I decided to try them again. The people that they sent out for the most part has been good but my experience with them has not been good. This last time they came out, I had a refrigerator repaired. The time before that I had a washer repaired and both times repairman were excellent. They were very good but dealing with Choice is difficult because you can never talk to anybody it's only email or automated and I'm not fun of that especially when it comes to appliances and things like that. After I signed with them the first time, I felt I was a victim of a bait and switch because they led me to believe that if anything went wrong they replace it. When it came to the air conditioning. It turns out it's only a portion of it or a percentage of it that they cover, and I didn't like that it was a big surprise. But the last two things I've had done- the washer and the refrigerator - have been good experiences with the repairman they sent out.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 31st, 2022

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Elfriede Humble, TX

When I've had concerns and called customer service, they were more than willing to reach out to one of their technician- that's why they always answer my questions. I also think they have a good value. I would I think Choice can do a better job and qualification process of some of the companies that they choose to work with. Choice, the company itself, is good but the companies that they hired and their technicians could definitely use improvement.

4 years ago

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Bobby Satsuma, FL

The guy was very good that I talked to on the phone. He helped me set up the claim and was very helpful. My dryer broke down and the same day the called and asked if I wanted a renewal, so I renewed and they sent a technician out in one call.

4 years ago

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Donnie Westchester, IL

Sometimes there's a delay or sometimes the contractor who is doing the job cancelled. I had a plumbing issue that was denied because I guess the bathtub apparently wasn't covered in the premium warranty, but I did have a good experience with them another time. The microwave that wasn't working and they gave me a program and purchased another one. There was a dishwasher issue and they sent a tech out. He fixed the problem and haven't had any more of it.

4 years ago

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Ruth Alexandria, IN

I've already saved money, even though I've made a few payments and they've got the problem fixed and it's just really amazing. I called in and wanted some information on a contract and they told me exactly what all is covered.

4 years ago

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Stephen Tulsa, OK

They responded immediately to what I needed them for. Recently with the plumbing I was wondering how it was gonna play out, how quick I was gonna get it fixed and it was immediately they had to put it in the request they provided the information of who will be contacting me and it was very quick and fast so I'm very happy with the service. In my experience they keep their word and they don't try to dodge a bullet. If you have a problem they respond immediately to it so I am glad I have it.

4 years ago

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Carol Jupiter, FL

They make it very easy for a homeowner to make that one call and get somebody who is professional and can address the problem. With Choice Home Warranty it's one call and they dispatch the appropriate person with the appropriate knowledge to fix the problem and that's why we even invested in the warranty to begin with.The calls are answered quickly and promptly, the information is taken down correctly and we get a call back and service typically within a day, sometimes next day so that's good service.

4 years ago

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Anonymous Big Stone Gap, VA

Everything's been positive so far. My washing machine had a leaked and they fixed it, but a couple of weeks later it started leaking again so they sent a technician down to look at it again and ordered part for it and I wasn't charged a second time.

4 years ago

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Charles Pahrump, NV

Had some plumbing problems and they responded right away, the technician called to confirm he could come out a day early, came out a day early fixed the problem. Very responsive on the calls. We've had good luck with technicians as we needed them with no problems and fast, courteous service.

4 years ago

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Teri Dean Pleasant Hill, IA

Both experiences that I have needed to use Choice Warranty was easy and the issue was resolved fairly quickly in today's times of everything taking a bit longer. Vendors were professional, friendly, and got the job done quickly upon arrival. Have not needed a call back. Thanks Choice Warranty for making stressful situations less so.

4 years ago

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William P Goold Boise, ID

Communication challenges. Repair scheduled but the only one who knew the scheduled date and time for repair was me. The repair company didn't receive any info until I called them and asked why they did not show up. They advised there was no communication from Best. They finally arrived and did a great job of determining the problem, any repairs were made to my relief and satisfaction.

4 years ago

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Jeff Carter Wright City, MO

Not many contactors that we have spoken to like to deal with Choice. They say it takes to long to get paid. So it then makes it hard to find a good contactor. Luckily we live in a smaller town and know people that have family members that we can call directly and let them know we are filing a claim so they can accept it. Also they raised their deductible price a lot for no reason and no one can really tell me why. All of these home warranties are kind of the same. They are nice to have so you're not out of thousands of dollars for a major repair. But don't be fooled if you think the work is going to be done right away.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2022

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Carolyn Lake Worth, FL

Convenient to have someone so I renewed with them this year. Last month my AC was leaking and I used the warranty. There was a little issue because I didn’t read the fine print and so I don’t always know if they are going to cover something. I am a little nervous when the technician gets here because they have to get their approval. It is not a done deal.

4 years ago