Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Alice Bieber Edgewater, FL

I have been without an oven that they were supposed to fix over 5 weeks ago the comment is they cannot get the part it is supposed to be on backorder and then here in November

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 12th, 2021

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CINDI Edgewater, FL

I was able to schedule an appointment over the phone quickly without even talking to a person. Technician arrived on time and things went well.

5 years ago

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Karen Woodburn, OR

The technician was excellent! My garbage disposal was rusted and broken and when he contacted your company for authorization to replace it, we got the run around and the guy from your company asked the tech if he could wait 2 hours for a decision on replacement. This was ridiculous! I had no choice but to pay for it myself. I pay a lot of money every 3 years for your warranty and get nothing in return. I am not happy at all!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 12th, 2021

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Julius Copperas Cove, TX

Expensive plan. Need to work on customer Service. Also repayment for items are not good. The owner has to goot 75% of the cost on the item which need replacing PLUS monthly fees and Service charge.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 12th, 2021

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Albert Thomason Lavaca, AR

Did not approve an A/C claim. choice home warrenty didnt come to my house to inspect the A/C but give me a list of causes and reasons my system had failed.just based on the diagnosis given by the repair tech. The repair tech was suggesting a more pricier replacement as apposed to a cheaper repair.I had to spend $2,200.00 from my own pocket to replace my outdoor unit.No thanks to CHW for there so called warrenty.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 12th, 2021

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Dianne E Delich Kansas City, MO

Always respond to claims promptly and if they don't have the right person you can use your guy and they reimburse promptly.

5 years ago

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Antony Soddy-Daisy, TN

The company's they are contracted with typically take at least a week to come out and Choice approval of the repair takes another week. So most repairs take two weeks minimum verses two days if you call a local repair place.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 12th, 2021

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LaDonna Wells Houston, TX

The AC Company did not show up on the date that Choice Home Warranty communicated. After the plumber and HVAC Company came out never heard back from the Warranty Company regarding the claim.Never heard back regarding claim filed.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 7th, 2021

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robert Donatelli Las Vegas, NV

I have been paying Choice Home Warranty for the past 12-15 years. Recently my air compressor/for the air conditioner went out. Home Choice said they approved that we would get our air conditioner fixed. IT NEVER happened. It took months to hear back at first they said it would be covered. The I found out I would have to pay a minimum of $1500.00 What a joke the whole thing cost $1700.00 this was the first time in 15 years that I submitted a claim.. I want to end my membership...

5 years ago

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Shari Fort Worth, TX

Not happy !!! Can't get any of my claims fixed. They keep telling me the work has been approved then turns out the tech comes, I pay him $65 then he tells me he doesn't do that line of work !!! This happened several times !!! I paid for several years upfront for this warranty & about ready to cancel & get my money back as I've been paying for my own repairs. AGAIN, NOT HAPPY !

5 years ago

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Gary Pulliam Monroe, GA

From what I've heard home warranty companies are not all they sell themselves to be, but my experience with Choice, they have mostly been pretty reliable.

5 years ago

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Shanna Behling Las Vegas, NV

They have always been very prompt with their service. The people who have come to my home have been very helpful and friendly.

5 years ago

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Steve Hardaway Cleveland, OH

I recently had a claim that was covered and approved by CHW. The technician came out to service the thermostat and wasn't able to fix the problem. Then he determined that it was another problem that I disagreed with and was incorrect. This same tech caused even more issues. I then had to pay for another company to fix the problem. I filed a claim to be reimbursed and it was denied.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 28th, 2021

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Patricia Deere Lewes, DE

I have been trying to fix our air conditioning since May and you couldn't find a tech to come out and repair it too long of a time to be without air conditioning especially since I paid over $2000 for this service. I wish I could cancel this service I use to have another service with no trouble they were right out to my house and fixed everything that I called them about. Your service needs a lot of updating with the response to a call. I am very disappointed in Choice

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 28th, 2021

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emily omlor Dayton, OH

I called choice and related the problem , they sent out a repairman who found the cause . He had to replace a part ,and now every thing good.

5 years ago

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Jaroslaw Onuszkanycz Harvest, AL

There are numerous delays/wait times before one gets a service tech to troubleshoot, order the part wait time for the part and wait for the tech to arrive to install the part.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 28th, 2021

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Verified Customer

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Jill Torres Las Vegas, NV

I have had several items fixed and replaced. The companies they send have been very good and took care of the problem professionally and quickly.

5 years ago

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Nancy Stanley Harrisonville, MO

So far everything we had to call on was fixed properly and the service people are wonderful and you can do it all online

5 years ago

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Laney Peterson Tampa, FL

I was given chance to appeal a decision about a company that came out to service my AC. It was decided quickly with out any consideration.My comment or subjection was over looked. .

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 28th, 2021

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Verified Customer

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Francisca Kenyarko Tulsa, OK

They take care of u in all ways to find the best solution to ur problem/needs. Best company I know of and will recommend üëå ‚ò∫

5 years ago

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Alison Fort Worth, TX

Replacing an appliance we had to wait A MONTH for Lowe‚Äôs gift card to come through email. It was ridiculous. Are we really supposed to live A MONTH without a major appliance? Horrible.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 22nd, 2021

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Jan McDonald Harlingen, TX

;'By using on line contact it is fast and easy. I have received a response very quickly and am usually contacted by contractor the same day.

5 years ago

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jehanbux mehta Missouri City, TX

Within two hours of my filing a claim for a leak in the vent of my central air conditioner, a technician arrived and resolved the problem.

5 years ago

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Anna Ray Dumfries, VA

Choice Home Warranty has very knowledgeable and professional techs correct who are able to correct problems in one visit.

5 years ago

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Terry Fontana Killeen, TX

Still waiting on reimbursement . I got 5 different stories from 5 different people. First it was 3 to 5 days, then it was 12 to 20 days, then 13 to 30 days and finally up to 45 days. I was the charges would be reversed on my PayPal credit card, then I was told a check was issued. Just a big mess. Very disappointed, considering up to that point everything was fine.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your policy, our records show that the reimbursement has processed back to the credit cad we have on file.

Sep. 22nd, 2021

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Randy McKee Munford, TN

Can't get a "clear english speaking" customer service rep for one thing! Also, I had a repair done on my dryer and it quit working with the same issue 31 days later and the pakistani guy named "eric"(?) Ha!, said it was beyond the 30 days and I would have to pay another service charge! I WILL NOT renew this contract and I don't care how many free months you offer!!!!!

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 21st, 2021

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gail glass Dripping Springs, TX

I have been working with CHW for two months to get my dryer repaired. There have been two technicians out and they both gave the same diagnosis. The required parts to repair it have been discontinued but the manufacturer. CHW refuses to resolve this matter.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 21st, 2021

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BRENDA M TURRENTINE Tucson, AZ

communication is key for me! and there is not a good way to communicate. details are not given until asked. this is my first claim with Choice, so ask me again after solution

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 21st, 2021

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William Sierra Arlington, TX

They get back to my email in a very prompt time. The company‚Äôs they‚Äôve sent to handle my issues have been very good company‚Äôs.

5 years ago

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Sylvia Deng Richmond, TX

My AC broke down around early morning, I filled out a fix require ,the repay is very fast and the service is very good.

5 years ago

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Klaus Maruska Janesville, WI

Well you do not honor the claims I requested and the one you do honor it takes a month from start to hopefully finish and the techs you sent are more qualified to be the 3rd installment of the movie Dumb and Dumber since they have yet to fix the problem

5 years ago Edited September 23, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 22nd, 2021

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Cindy Walker Fort Wayne, IN

We have used Choice several times & just renewed our contract. Overall we have been satisfied. Response times seem to have improved.

5 years ago Edited February 24, 2022

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Robert Wesley Browne Bonaire, GA

Several calls for repairs, quick response and speedy repairs. a=VERY Satisfied. Member for 3 years, best insurance I ever purchased.

5 years ago

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David Switzer Severna Park, MD

Customer support is great because of the rapid response. I had a plumbing leak and they sent a plumber that was not very qualified, so I'm gonna have to review the work.

5 years ago

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Michele Mall Catawba, NC

Customer care was excellent. Service person excellent. But really didn't need to file a claim because my problem wasn't covered.

5 years ago

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Denise Tubangui

Horrible, cannot reach by phone, have to use internet. They hardly pay anything. I had the for 3 years + and refuse to renew. The last contractor I had out I had to pay because Choice refused. I even had to make an appointment on line to talk to an adjuster and then they didn‚Äôt call so here I went again to go on line and schedule another appointment. They are rude. Do not subscribe with choice.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly. We regret losing you as a customer.

Sep. 15th, 2021

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Jim Mennig Liverpool, NY

The Service per Al was excellent and had the part on the truck so he didn’t have to run and get one!! Good thinking!!

5 years ago

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Melda Jonesboro, GA

Denied 1st claim unjustifiably. 3rd claim, technician appeared to be incompetent. Didn’t respond to client’s phone calls. Didn’t respond to CHW authorization to complete repairs.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 15th, 2021

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Linda Salutric Hampshire, IL

Very quick response, good local professionals, and you know your co-pay up front so no worries about what things might cost

5 years ago

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Michelle Smith Columbus, OH

Choice Home Warranty really came through for me. I was able to have my refrigerator, and my clothes dryer fixed in a timely manner.

5 years ago

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Sam C Peters West Palm Beach, FL

2 Choice covered appliances failed within 3 weeks and both repaired/replaced by Choice Warranty with no hassle or extensions delays

5 years ago

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Brenda Tampa, FL

Experience I had with the warranty was good I had no issues the technician was polite straight to the point and thorough

5 years ago

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James C Thomas Eva, AL

They were very prompt in responding to my request for service. I received a call from the service provider the same day.

5 years ago

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Susan Horton Mansfield, TX

If an appliance fails and can no longer be repaired, Choice gives a ridiculously low amount towards the purchase of a replacement. Other home warranties I’ve had purchase a unit with similar features of yours AND install it. Choice didn’t even install my new microwave.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 15th, 2021

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Betty Gercken Jacksonville, FL

I can't find the right words....prompt, helpful from first phone call to end of project. Very nice service people...very satisfied

5 years ago

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Hugh Kessler Lincoln Park, MI

I've been waiting for about a month to get an electrician to come out. They say they don't have one, but to use the option to hire my own. I'm just worried if I do I may not get it paid in full minus my deductible.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that an appointment has been scheduled for Wednesday September 15th, 2021.

Sep. 15th, 2021

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Maia Collington Myrtle Beach, SC

I was given an appointment with a professional to address my issue in a short amount of time and they worked with my availability.

5 years ago

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Samantha Strasburg, CO

The warranty seems like a good plan, but we have submitted 3 requests for service and so far only one has been successfully completed as schedule. We have had 2 cancelled the day of the appt because it turns out the technicians don't work on the brand of equipment.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 15th, 2021

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Josh Delmonico Alexandria, VA

They are sometimes difficult to get to approve repairs and replacement payment is low compared to the replacement cost. Overall they are more concerned with paying less out than taking care of their customers.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 15th, 2021

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Paul Glenn Seabrook, TX

Choice makes it very easy to file a claim and the are very fast in processing it and finding a local pro to take car of the issue.

5 years ago