Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Jane Hedge Las Vegas, NV

We've used them a few times and never had to wait long for service. The companies they sent out were very professional and courteous.

5 years ago

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Verified Customer

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Jay Jilot Reno, NV

They take a long time to service requests. Seem to have enough clauses in their agreement to get out of fixing the items. They make money in cancellation fees from their customers. It's next to impossible to get anyone to call you back. Customer service has definitely been trained to deny customer as much as possible. I HIGHLY discourage people to even consider Choice Home Warranty.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 14th, 2021

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Verified Customer

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Jim Marshall Oklahoma City, OK

We had a problem with our air conditioner. They had a serviceman out quickly and he was able to fix the problem for the minimum fee.

5 years ago

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Verified Customer

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problems. Rice Daytona Beach, FL

I have used my warranty twice now and so glad I have Choice Warranty. They were efficient and felt comfortable knowing they would fix my problems.

5 years ago

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Verified Customer

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Pam El Paso, TX

They scheduled a service man in less than 24 hours after I placed claim. Serviceman was prompt, knowledgeable and verynpolte.

5 years ago

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Verified Customer

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S. Gage Scottsdale, AZ

Both claims were handled courteously and efficiently. The service company representatives were timely, courteous and efficient.

5 years ago

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Verified Customer

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Alan Mazzoni Baltimore, MD

Because after a technician came to our home explaining to Choice Home the exact nature of the problem, the Choice home representative told the technician and myself that they would cover the whole cost of the repair. It was confirmed! Then Choice Home went back on their word and said they would only cover the labor cost of the technician. I lost all respect for them doing that and will not recommend them to anyone unless they cover the whole cost after confirming it. Very unprofessional to go back on their word and change their minds. Unacceptable!

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 14th, 2021

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Verified Customer

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Jerry Cantrell Louisville, KY

I had a problem with my aid conditioner in June. They found a provider who responded promptly and had my air conditioner repaired in 24 hours.

5 years ago

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Scott Honolulu, HI

Their procedure of having to approve any repairs before the repair does not work in Hawaii. Six hour time difference does not work as the office is closed before the technician can request the repair. For a rental property we cannot wait two or three days after already waiting for an appointment with the technician.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 14th, 2021

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LaMonica Jackson Stafford, VA

Choice is difficult to work with and takes too long to fix issues. Unless a part had to be ordered American Home Shield was much quicker at responding to and solving problems. Customer service also isn't what I expect. Choice seems more likely to deny claims. I am not really happy and the contractors sent out aren't very professional.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 14th, 2021

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Verified Customer

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Cameisha S Stewart Spring, TX

The contractors are great. The response time claims is awesome. I've had several claims denied and poorly explained so not sure I want to renew.

5 years ago

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Michele Midlothian, VA

I called them about my garbage disposal. They sent someone out who installed wrong. I had to pay for them to come back and fix it. I don't think they have good communication with their customer service.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 14th, 2021

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Verified Customer

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Rashida Little Elm, TX

Everybody was eager to assist me. It is not an issue talking to a representative. Initially one of my claims was denied but I called back a few times to get it resolved.

5 years ago

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Verified Customer

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Josh Saltillo, MS

Customer service is very prompt to respond. I used it a couple of weeks ago for my dryer and air conditioning and they came out right away.

5 years ago

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Verified Customer

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Andrea Crowley, TX

Choice Home Warranty has really good customer service. They come through. They are very reliable. They corrected my problems.

5 years ago

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Verified Customer

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Agnes Apollo Beach, FL

The technician was very friendly. He knew how to fix the problem before it happened. They are the best home warranty I have had.

5 years ago

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Verified Customer

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Christopher And Letticia Fort Worth, TX

My first time using it was for the trash disposal. I was satisfied. It was very positive. The service was good. The price is reasonable.

5 years ago

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Anonymous Pompano Beach, FL

Customer support was pretty prompt, efficient, and professional. I had a dishwasher problem, I needed a new circuit box and they were very professional.

5 years ago

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Verified Customer

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Linda Las Vegas, NV

Good service. I had a leaking sink and garbage disposal and they fixed it very quickly and replaced the garbage disposal. It was no hassle.

5 years ago

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Troy Tyler, TX

Claims are easy to process. It is very easy to get a hold of them. You can do it online and the next day a contactor is here.

5 years ago

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Verified Customer

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Jake Rockwall, TX

The subcontractors are not following through. We needed to gix the refrigerator, but the person that Choice sent out to fix the freezer needed to order a part. That was over two months ago and he never returned to replace that part, so my refrigerator and ice maker still broken. The individuals that they send don't return when they say they will.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 14th, 2021

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Verified Customer

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Samuel Las Vegas, NV

Response was good and the service techs were good. My microwave quit and they were quick to respond with the service call.

5 years ago

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Robert Ocean Springs, MS

Choice has been disappointing. I used them over couple of years, maybe three times, and only once has it been satisfactory. I used my warranty because my air conditioner went out, I called Choice Home Warranty and they sent technician out and they refused to pay anything saying that the unit was too old for them to cover. The last customer support agent was good, but in the past they have been dissapointing.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 8th, 2021

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Verified Customer

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Denise Stevensville, MI

They were professional, they were quick and they got it done three days after I requested it, and then it was over with.

5 years ago

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Ricky Kindley Houston, TX

It's not their fault a supplier does not have parts available to service our dishwasher but you would think after 2 months with an open ticket someone would reach out to look at alternative solutions

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2021

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Verified Customer

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Inez Towns Columbus, OH

This was the 1rst time I had to use my Choice services, but I had no issues, and everything was done in a timely manner, and fixed the issue.

5 years ago

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Verified Customer

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Frank Lee Jr Hocker Cleveland, OH

I recently had a claim and they refused to honor my contract. I set up a date for a review and the guy never called. I had to call over and over again and my issue was never taken care of

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.

Sep. 2nd, 2021

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Verified Customer

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Antonia G Wilfred Bear, DE

They are always there when you call them. Always have professional people sent to your home and the work for me has always been great.

5 years ago

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Vijay Naperville, IL

I called in to report a sump pump not functioning and everything was taken care and I never had to follow up on the claim.

5 years ago

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Otis smith Columbia, SC

Terrible customer service, terrible case management, terrible contractors… Sears changed install parts date three times… last time didn’t even show up and then said they had come and weren’t home…sent plumber to fix toilets and had to come twice to fix and still didn’t fix… we took apart and fixed it ourselves… canceling contract and going to American home warranty… probably no better but I am fed up with choice… just the worst

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 2nd, 2021

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Verified Customer

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Marie Adams Alabaster, AL

Because the part that was not working was the electrical lights. I got a text from you stating that you don’t wanna do things like that. I feel that the electrician knew that you did not cover it but came anyways and charge me $60. The only thing that y’all were concerned both you and the service man was the money he wouldn’t even look at the electrical part of the lights

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 2nd, 2021

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Verified Customer

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Herb Bellevue, NE

One phone call. Then two emails to me about where my claim was. Next day service man is here. Excellent service all around.

5 years ago

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Brett Moore Plano, TX

1 service provider (plumber) was great for a relatively easy problem. One service provider was pretty bad (hvac) and contributed literally nothing for a complicated and ongoing issue.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 2nd, 2021

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June Blaak Plano, TX

They are a bit hard to deal with when booking a claim. They denied my claim for what I considered something non pre exiting on my AC unit. They made decision based on an inspection report vs a licensed AC contractor. I will not be renewing my contract with them and I won't even bother calling them for future items I don't think and I will deal directly with the vendors. I am very disappointed as I feel they are quick to take your money but then are also quick in not helping you or even meet you in the middle.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 19th, 2021

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Verified Customer

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Bishnu Karki Manassas, VA

My Under the Cabinet Range Hood was not working. I called for the service . The technician came and said it will take 7 -10 days as has to order the fan to fix it. My claim was declined even though should have been covered. It clearly states in the contract that rang hood is covered but they said only attached fans are covered which is not indicated in the contract

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 19th, 2021

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Verified Customer

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Wilton Farias Dallas, TX

The technicians are efficient, and cleaned up afterword. The job was done exactly as I wanted it. I would highly recommend Choice.

5 years ago

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J harms Cape Coral, FL

It's been 3 days and no repairs done. I was actually told to call the repair people myself . Still waiting! First contact was Thursday! Too long to leave my car in the driveway!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 19th, 2021

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Cheryl Collier-Brown Tallahassee, FL

I love the customer service. The prompted response to my service request was simply Awesome. I'm so happy I switched to Home Choice Home Warranty.

5 years ago

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Richard Saito Maylene, AL

Price and getting a great guy to fix a disposal in our house. But he had to persuade the agent that we really needed what he should fix!

5 years ago

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Deanna Johnston Crossville, TN

Our latest problem is still no resolved. You said we could choose our own repair person, which we did, and part still on backorder. I went to whirlpool site and ordered the part and should e here in 2 days

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 19th, 2021

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Sharon Sarasota, FL

The company they sent for my ac tried to sell me a new one and once I explained it was under warranty, they fixed it. They got it working but it is running very heavy and is costing a lot more energy than it should.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Aug. 19th, 2021

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Tom Spring, TX

My last two service calls have been handled extremely professionally. The services were expedited. My AC was working again within twenty four hours.

5 years ago

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Lawrence Fort Mill, SC

Someone is always sent out immediately. My dryer broke and it was fixed in about five days. They have always been there when I needed them.

5 years ago

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Kaief Spring Valley, NY

I had a problem the hot water heater and they came and fixed it. I had a gas leak and they fixed that too. They are quick and good.

5 years ago

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Daiquiri Wilmer, AL

It is cheaper than the other ones. The contractor that came out was helpful and knowledgeable. He fixed my AC in a timely manner.

5 years ago

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Anonymous Miami, FL

They have done a wonderful job. They respond rapidly. I had a man here the next day to look at my air conditioning. It was rapid and efficient.

5 years ago

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Anonymous Brookeville, MD

They are fast to respond to claims. I recently needed it for the ice maker and the next day I had someone here to repair it.

5 years ago

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Anonymous Cameron, NC

Sometimes we do have a problem getting in contact with them but other than that, the service is great. My husband really likes them because of the prices and the work done.

5 years ago

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Larry Hazelwood, MO

People that work at choice home warranty seem to be friendly and cooperative. They were quick and did a good job. They worked well with us.

5 years ago

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Michael Surprise, AZ

The quality of the service is fine. I call and tell them the problem and they send someone out to take care of it quickly.

5 years ago