Name: Choice Home Warranty
Rating: 3.8

check_circle

Verified Customer

star star star star star

A. Johnson Hyattsville, MD

Sent someone out within the next day and fixed my appliance on the same day. The technician was polite and respectful of my personal property.

4 years ago

check_circle

Verified Customer

star star star star star

Evelyn Padua Germantown, MD

They were professional when they arrived at my home and gave me a detailed explanation about the problem with my washing machine.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Travis Chesser Knoxville, TN

I had a claim for my water heater. the work was done well and quickly, but I was charged $250 over what I was told. I have messaged several times but it has not been resolved.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jan. 13th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Alwina Green Brookhaven, PA

I paid for someone to come out and repair an appliance and all I got was a diagnosis. The installation of the replacement was on me (an added expense plus the difference between the cost and what I received as a replacement).

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 17th, 2022

check_circle

Verified Customer

star star star star star

Gerhard Weinmann Sartell, MN

They are there the way they say. It's nice and easy to take care of your problems. I'm not very good with computers and doing a claim was easy.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Cal L BROWN Longview, TX

I submitted a claim, 12/17/21 (claim #:143232370). On 12/21/21, a Rep. from HTR Svc (86 miles away) came out and checked my Stove. He ordered an "Oven Temp. Sensor." and said that it would come in on 12/23/21. I paid him the $75,00 service fee. I have tried to contact him several times, and left messages for him to call me. I have tried to contact someone from CHW. No one will answer my calls. So I am out of $75.00 and my Oven still don't work properly. My next step is to fine me a reliable Home Warrenty Service.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 17th, 2022

check_circle

Verified Customer

star star star star star_border

Randy Wiggins Jacksonville, AL

Very quick response, very helpful customer service. Would be 5+ stars if we could pick our own service companies. Have had no trouble with any service people as of this time.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Andrea Elliott Martinsville, IN

We have only used the warranty three times in three years. Each time it was fight to get what we thought the value of our appliances were. Each time they offered gift cards instead of cash and we had to go through a appointment time to talk with someone to get a check. Then we had to wait weeks for the check to get to us. Read the fine print because they will use it every time.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 17th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Todd Jackson Tyler, TX

Always come up with some excuse why they can't cover a repair and they always go the cheapest route, if they give you a cash payout, it's never enough to even purchase the cheapest replacement, I'm still stuck with paying out of my pocket to even get the cheapest replacement. The customer service people are so rude and never want to cooperate with anything. If it's not to their advantage then they won't do it, they will just argue with you.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 13th, 2022

check_circle

Verified Customer

star star star star star

Tim Kelly Houston, TX

I needed an A/C compressor replacement and they were very helpful in working with me. They were also very good at replying to my personal inquiries.

4 years ago

check_circle

Verified Customer

star star star star star

Ronald L. Hollingsworth Jacksonville, FL

They were very good as I had to call them regarding my bathroom toilet and they came out and fixed it the same day I called.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

David Devine Fort Gratiot, MI

Water heater failed (16) yr old called CHW for claim waited 6 days for their tech no response . Used my own plumber they refused the claim because my plumber couldn't get replacement parts for that old of a unit and put in a new unit. They wanted my plumber to submit a detailed break down of why he replaced it. My plumber is too busy to call a detailed report on a unit that should have failed 6yrs sooner.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 13th, 2022

check_circle

Verified Customer

star star star star_border star_border

Karen Nixon Huntsville, AL

The only readon for 3 stars is the amount of time it took yo get the EGift card we had to vome out of our pocket for the full cost for the replacement because who can go without a washing machine for a month.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 13th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Donna Lee Osgood, IN

The reason that I rated it a one is because I was under the understanding because I bought the premium membership that I would have replacement value for my dishwasher refrigerator whatever failed. And that's not what happened I cannot replace my dishwasher for less than $500 then they're not helping with installation or any of that. So to me if I just kept my $580 that I paid for the warranty I could have bought me a new dishwasher. Now the check is supposed to be in the mail for $246 which will not cover the cost of the dishwasher and the installation

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 13th, 2022

check_circle

Verified Customer

star star star star star

Greg Savage Lewisville, NC

Great service response was quick, accurate and technician was very helpful and courteous, knew problem immediately and repaired instantly. Thank you!

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Michele Bridged Supply, NC

The technician who came to repair my HAVAC took picture and showed me how rusted out my unit was. He also said it was leaking Freon. He filled it up and said it would be a matter of time before it leaked out again. Choice said an entire different story I guess so when the Freon runs out I will need to repeat this process.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 13th, 2022

check_circle

Verified Customer

star star star star star

Nel

Outstanding customer communications and caring, quick to respond, service and resolve problems. Cost effective. Relieved me of the tremendous burden of finding contractors, etc,

4 years ago Edited January 12, 2022

check_circle

Verified Customer

star star star star star

Richard Wonder Lake, IL

The service is good. They came out the next day and fixed it. There is always good feedback. They are responsive to my calls.

4 years ago

check_circle

Verified Customer

star star star star star

Michael Bristol, PA

Choice is very trustworthy. I would recommend them to anyone looking. I haven't been disappointed. They are courteous and respond fastly.

4 years ago

check_circle

Verified Customer

star star star star star

Ena And Philip Saint Cloud, FL

We had a leak in the master bedroom. All we had to do was call them and they came out the next day. They were prompt and precise. It is very good.

4 years ago

check_circle

Verified Customer

star star star star star

Desmond Inver Grove Heights, MN

Highly recommended. It is a great company to work with. They are always responsive. I called them when my oven went out and they dealt with it.

4 years ago

check_circle

Verified Customer

star star star star star

Donna Venus, TX

Customer support is very polite. They got someone out here in a timely manner when my freezer went out. Everything was perfect and prompt.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

David Galipeau Olive Branch, MS

I have been waiting for two months to have an upstairs toilet repaired and a leaking hot water tank replaced. Both have been approved and their contractor Greenleaf plumbing have made 5 appointments and never showed up. Got a call from Greenleaf tonight at 9pm, woke me up saying they would be here in the morning but I needed 500.00 plus dollars in cash?

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 11th, 2022

check_circle

Verified Customer

star star star star star

Cedric Watson Dallas, TX

They are very polite they advised me what would be easiest on me and my family. They where correct to made all the sense in the world to me.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Mandy Pagan Tallahassee, FL

I have been trying to reach a case manager on a service issue in which we had to have an audit done and they have not responded I have emailed several times as well as calling. The call was submitted by the contracted rep one way and you reported it differently then they informed us making the issue not repairable hence the audit. Now no follow up on your end.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 11th, 2022

check_circle

Verified Customer

star star star star star

Kay Crotts Richmond, TX

I have had to call them for service only once. Everything was quickly arranged and the service personnel were wonderful!

4 years ago

check_circle

Verified Customer

star star star star star

Wanda Germantown, MD

I have had CHW for a few years and my first time using it I experienced an easy on line submitting my request and a quick response for service.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Timothy C. Murphy Tucson, AZ

I had a refrigerator go down. It was diagnosed on 11/22/21. determined it needed to be replaced on 12/7, was told I would receive an egift card for Lowes on 12/11 in 30 days, Lowes tells me at least 6-8 weeks delivery, 3 months without a refrigerator! Not appropriate or good customer service.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 30th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

therese rabieh Goshen, CT

i have been trying to fix a problem with my HVAC for 3 weeks and so far they have not been able to send a technician. the scheduled so far 5 technicians and no one showed up . they only want to get your monthly money and when you ask for ervice they never have a technician available in my area . ridiculous. i called them and I get bounced around and they say they will escalate the matter and still I dont have my HVAC unit fixed

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 30th, 2021

check_circle

Verified Customer

star star star star star

Kathryn Blanchard Georgetown, TX

I have had their services twice in the last few months. The response was fast. A service person arrived when scheduled and the work was done well.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Karen Steik Las Vegas, NV

Kitchen sink was backed up and had plumber come out 3 times. Sink needed to have a camera used to see what the problem is and warranty company only authorized snaking. What good is the warranty policy if the problem can't be inspected. I will not be recommending this company to anyone.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 30th, 2021

check_circle

Verified Customer

star star star star star_border

Jim Johnson New Braunfels, TX

Have had two large problems with Choice. One of them solved at a later date after a from of discussion, but had a hard time getting the case manager to call me.

4 years ago

check_circle

Verified Customer

star star star star star

Michael Stanley Charlotte, NC

Technician showed up on time and completed the task within the time frame specified. Very happy customer and would recommend!

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Anthony Williams Riverdale, GA

My heating vendor company that was assigned to me gave very poor customer service skills. No follow up calls, late arrivals, sometimes no show up, and difficult times getting ahold of someone about my service needs.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 30th, 2021

check_circle

Verified Customer

star star star star star

JAICE JACOB Hillsborough, NJ

The charges are very reasonable compared to other providers and promptly serves claims and good network of service contractors

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Pradip Shah Streamwood, IL

Every single time when ever major appliance replacement is necessary the choice home warranty backs out and do not cover in warranty policy. Also when they do replace they replace with inferior quality appliances.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Liz Turco Pahrump, NV

We had a claim on a propane range. The vendor didn't know propane so misdiagnosed the problem. It wS a simple replace one part about $8. He ordered all kind of parts. Went to claim management, Shantel n Lydia. It was easier to just say pay us a check on Nov 23, 2021. I left a message and email for Lydia week of Dec 7 We haven't received a check, a call or email. Very poor service.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Richard Hubbard Marietta, GA

Water heater broke and flooded - was told if I couldn't wait the five days until a CHW approved plumber could come to my house that my claim would be denied....during Thanksgiving weekend with a house full of guests. "We don't cover emergency repairs." Really?????

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 21st, 2021

check_circle

Verified Customer

star star star star star

Murthy V A Bondada Casselberry, FL

Resolving issues quickly without any complicated process. Efficient website. Good and responsible technicians to satisfy the customers.

4 years ago

check_circle

Verified Customer

star star star star star

Jolee Franklin, LA

I had a plumbing problem, they got the plumber, nice guy and professional! I want him anytime I have a plumbing problem.

4 years ago

check_circle

Verified Customer

star star star star star

Margaret Saccone La Crosse, VA

I live in the "country" and there are very few businesses that will come out here. I've been lucky to have found some by word of mouth.

4 years ago Edited February 22, 2022

check_circle

Verified Customer

star star star star star_border

John Rogers Joliet, IL

Had overhead fan prob. Service man brought small fan for replacement. I thought I chose replacement fan of equal kind. As it turned out did not need new fan.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Dolores Mallory Marengo, IL

Choice goes above and beyond to not pay valid claims. After they have your money they will no longer offer the service promised. Before we purchased the plan, we asked many questions. Although we had a valid claim, proof and documentation, Choice makes all the decisions to deny claims. They are not trustworthy or truthful. Their appeal process is worthless because their decision is already made beforehand. We are currently looking into how to proceed with Choice's denial of our claim. Buyer beware.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Dec. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Tarnecia Reynolds Missouri City, TX

TOTAL RIP-OFF….VERY UNETHICAL COMPANY….I've been paying this company for over a decade…I had an issue w/hot water heater, they refuse to replace it. I pay close to $60 a month … I no longer recommend this company. I'm also a Realtor…I've referred a lot of my clients to this warranty company never again! What a headache! I'm canceling my membership. You guys are losing a very loyal client

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 21st, 2021

check_circle

Verified Customer

star star star star star

Robert And Jacqueline Colorado Springs, CO

Choice is very dependable. They are reliable. They are the best service. They provided the repair I needed the day I needed it.

4 years ago

check_circle

Verified Customer

star star star star star

Barbara Rockford, IL

Customer service is knowledgeable and prompt. I had issues on thanksgiving and they had the issue resolved in four days.

4 years ago

check_circle

Verified Customer

star star star star star

Michelle And Dino Henderson, NV

They were very fast to respond. They replaced the garage door opener quickly. It is the best. I will continue to use them.

4 years ago

check_circle

Verified Customer

star star star star star_border

Yolanda Atlanta, GA

For seventy five dollars someone comes. They try to accommodate me. There was some disconnect one time but I appreciated the honesty related to it. It is good quality.

4 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Fruitland, ID

It was nice when they came out and fixed it the same day. The guy was trying to help me. It worked out really nice. I am still working out how the policy works.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Maureen

The quality of service is good. There was a time I wanted to use it and there was a lot of problems with getting in touch with them, getting them to somebody to come out, somebody came out but it took me months to get what I needed to get fixed.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 16th, 2021