Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Stella Marshall Rochester, NY

Can not truly rate have not use the service but paper work explaining coverage seems to be good

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 7th, 2018

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John

I thought Choice Home Warranty had a good price but I never received the policy in the mail.

8 years ago

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Russell Willbanks Harker Heights, TX

They''re horrible, they never pay a claim over $400.00 and are contracted with shady technicians.

9 years ago

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DGRealtor Spring, TX

They deny too many claims, if a AC pan is rusty no part of the AC will be fixed!

9 years ago

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Bryon Finkel Acworth, GA'

They cover everything until it's broken.

9 years ago

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Betty Szczepanski Killeen, TX

It's adequate for the price.

9 years ago

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AREY

They do not research their contractors. One came to my house with an F BBB rating.

9 years ago

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your home tech Greenville, KY

because they would pay the ckain and your tech lied about what the repairman saidma

9 years ago

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Tracey Thompson Memphis, TN

Paid monthly premium faithfully. Never late! Choice wouldn't help me when I needed it.

9 years ago

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Franco Altamonte Springs, FL

the contractors they associate with are not high quality

9 years ago

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Leabert Las Vegas, NV

The first time I used them I had to I had to call an outside company to fix the problem.

9 years ago

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Cecil Ash Mesa, AZ

They fought me on something that should easily have been included in the warranty!

9 years ago

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Bert Linson Painesville, OH

They don't pay enough to replace a defective item if it's determined the item can not be reqaired.

9 years ago

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Betty Kilpatrick Fort Worth, TX

I rated them 1 Because of the lack of quality of service from CHG to their choice of providers.

9 years ago

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Unhappy murphys Derby, KS

Any claim I had turn out to always have to go into dispute they don't cover anything

9 years ago

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Anne Vitasek Corsicana, TX'

Bad customer service reps and they cheat you on the replacement of an appliance.

9 years ago

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Debbie Peneton Phoenix, AZ

because the ads say "never pay for home repairs again" which is a lie

9 years ago

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Bonnie Mcknight Ocala, FL

Did everything they could to refrain from paying for repair of my air conditioner.

9 years ago

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Carol Chase Harrisburg, PA

Submitting a claim was easy. The tech came quickly and problem was resolved.

4 years ago

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Jefferson Jordan TX

Everything went well. Contract service is helpful & professional.

4 years ago

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Mike's review Conway, SC

Great Price. I added a pool, extra freezer, and a small refrig.

4 years ago

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Graciela Martinez

I am impressed with the efficiency of the response to my questions.

4 years ago

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Mark Edwards Arlington, TX

Ease of fileing a claim. Now we are waiting to hear from contractor to get started.

4 years ago

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mario sedlock Benton, AR

Submitted a claim due to no hot water. Received an appointment for four days later! It’s also a water heater that has been serviced 3 times before.

4 years ago

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Lloyd Wilkinson Riverview, FL

AC problem is loosing Freon. Nobody looks for the leak, they just put in the maximum 2 pounds and leave.

4 years ago

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Choice Home Warranty Forney, TX

It was fast and easy to sign up. Very polite and knowledgeable on the phone.

4 years ago

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Carla Selvera Texas City, TX

Technician called before arrival, I stayed up to date regarding appointment.

4 years ago Edited April 19, 2022

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Cynthia Newman Durham, NC

Choice assigned my request within 24hrs and used quality service

4 years ago

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Wayne Dorin Deltona, FL

Easy to make a claim. Fast response. Good choice of service personnel.

4 years ago

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Shairon Jordan Monmouth Junction, NJ

Prompt Attention to Needs!!!!! Easy; User Friendly online Access to Needs

4 years ago

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Susan Stickley Cincinnati, OH

Quick response & CM Appliances, Corey, was super nice & efficient at diagnosing the problem

4 years ago

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randy atkins Concord, CA

Liked what i heard.... Price was right and company has a good review

4 years ago

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matthew cummings Indianapolis, IN

I just signed up yesterday, but the customer service was very good

4 years ago

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Janet Vassar-Dye Niles, IL

I called and right away you had a nice company out here to check my ac.

4 years ago

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Lindsey Meeks Gifford, IL

Great rates. Leo was amazing to work with. He made everything extremely easy.

4 years ago

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Randy Dixon Temple, TX

Folks were very accomodating and I feel very comfortable with Choice...

4 years ago

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Justin Wingo Memphis, TN

Ease of claim submission. The communication regarding the claim status.

4 years ago

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Tracie Rivers Philadelphia, PA

I have to call numerous times for the same problem. It still is not correct. So tired of calling you and being transferred over and over again.

4 years ago

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oswaldo franco Egg Harbor, NJ

everything is fine, very clear the explanation of everithing

4 years ago

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QWEEN LISA McDonough, GA

I gave a 3 rating because of answer machine, you have a hard time trying to speak customer service representative

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2022

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Linda Giordano Rochester, NY

I don't feel that the replacement amount is unfair. Washers are over $550 and I only was allowed $340. My washer is only 4 years old.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 22nd, 2022

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Cy Furman Fort Myers, FL

The last technician from Aussie Pool Services was great. Overall service has been pretty helpful.

4 years ago

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Desaray Ozark, AL

Great customer service. He had the information I was looking for. Thank you

4 years ago

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Robert Roulhac Charlotte, NC

Had oven fan issue resolved in a timely fashion. Basically the next day.

4 years ago

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Melanie Monachello Ballwin, MO

Professional Knowledgeable Polite Helpful I was impressed!

4 years ago

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Dorothy Manker Fort Worth, TX

Great experience. Great technician came out and fixed in 2 days.

4 years ago

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Pepper Cole Bailey, NC

Sam explained the pan in detail. We are happy with the coverage we choose.

4 years ago

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Diana Mitchell Kenosha, WI

My experience was good customer service I appreciate the service that I received

4 years ago

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Carol Massier Phoenix, AZ

A Plus Garage Doors LLS were awesome. Very professional and knowledgeable

4 years ago

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Charles Lillard Denver, CO

The plumber you provided was very courteous and professional.

4 years ago