Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Diana

There salespeople misrepresented warranty coverage and they are just plain bad business.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Mar. 4th, 2020

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Shah

More than half claims are rejected until you go to the next level.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 4th, 2020

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Bard Connally

Poor repair service. 2nd service for same repair in one month.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 26th, 2020

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GREG CANHAM

The have the worst customer service department of any company I have ever dealt with.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 26th, 2020

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Jim Brown

You need to screen your techs.a whole lot better !

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Feb. 26th, 2020

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Franklin Lopez

Because of the fine print for items not covered.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website.

Feb. 26th, 2020

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TRACE CULP

Selective on paying claims; poor customer service wait times.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty customer.

Feb. 26th, 2020

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Linda Simeone

Dealing with an unresolved issue for two months now

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 14th, 2020

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Fran

Waits too long to get service especially for heat couldn't wait with freezing temperatures!

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 4th, 2020

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Jason Humphrey

i have had so many issues with water heater and how the salesperson sold me on this warranty!

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. In recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jan. 27th, 2020

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David Edwards

Delay in approving repairs cost me $1300

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jan. 17th, 2020

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Perry

Bad quality work bad visual effect not a good result .

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jan. 17th, 2020

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John Boca Raton, FL

I needed a repair and they found a reputable guy and fixed it promptly.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback John.

Jan. 9th, 2020

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Harold Mc lane

price to high, and the co. people are not helpful

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 8th, 2020

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William

They work hard to see that you are taken care of and the issue you have any problem with is fixed.

6 years ago

Reply from Choice Home Warranty

We're happy to hear you are happy with Choice Home Warranty. We hope you'll take a moment to update your star-rating to reflect the service.

Kind Regards,

Choice Home Warranty

Jan. 8th, 2020

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Doris Barnes

Repairmen are here very fast. Wish they covered more of the problems

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jan. 3rd, 2020

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Myia Snow

They only complete half of services, continuously have to follow up

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 3rd, 2020

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Betty

They always find a reason to deny a claim for a product replacement.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 3rd, 2020

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JESSIE ARNOLD MOORE

This company did nothing to help me with my problem,I had to seek outside help.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you, therefore, please provide your policy and or claim number. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Dec. 17th, 2019

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Carolyn Travis

On time. Courtesy. Knew the product. Part had to be ordered. Your choice of service was excellent.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Dec. 17th, 2019

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Jose

Don't purchase this warranty. I called them numerous times and got no coverage and no feedback.

6 years ago

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Customer

Followed instructions, refused to reimburse even 50% of costs, without heat for over a week

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Dec. 3rd, 2019

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Anonymous

Customer service is not friendly on the phone

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 3rd, 2019

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Daniel

Worthless service and the absolute worst customer service I have ever experienced

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 26th, 2019

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Bob

Still waiting on a reimbursement over 3 weeks ago.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 22nd, 2019

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Geraldo morado

Nothing is ever covered And is a waste of time and money depending on what the issue is

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 22nd, 2019

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Arthur

Because there is no zero as a choice. They will do anything not to pay for replacements or repairs

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Nov. 22nd, 2019

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Haldak

Unfriendly. Lack of compassion. Very difficult to have your problem resolved.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 22nd, 2019

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Rene Rodriguez

Inferior service, poor customer service. Had to resolve my plumbing issues on my own.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 22nd, 2019

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Robert Stacks

They didn't provide a follow plan to repair our A/C system

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Nov. 15th, 2019

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Paula Carlisle, PA

Service is awful. My washer broke and you only gave me two hundred dollars for it.

6 years ago

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Anonymous North Manchester, IN

I emailed them twice and they never responded to either. It took 15 days to get my washer fixed.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 11th, 2019

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Edward brucker

My flooring is ruined because your service team doesn't know what they are doing

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 16th, 2019

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Dennis

It took over a week to get a plumber out

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 16th, 2019

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Donielle Smith

They only covered a few of the service calls majority not covered.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Sep. 12th, 2019

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Maggie

I had several issues with it. Then when it was time to renew the prices were very high.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 5th, 2019

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Michele

First time I called with a claim...there was immediate excuse why it wasn't covered

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Sep. 6th, 2019

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Anna

Things happen on weekends. Weekend crew useless. Sales rep full of crap.

7 years ago

Reply from Choice Home Warranty

Anna,

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 9th, 2019

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Eddie Allen

Because they make you jump through hoops to get paid if you have to find your own repair person.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 21st, 2019

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Linda Starnes

I've never received an email or anything in the mail showing that I purchased choice warranty.

7 years ago

Reply from Choice Home Warranty

Please contact us at 1.888.531.5403 for further assistance.

Aug. 21st, 2019

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Michelle White

Don't pay for anything....unless it's under 100.00 I had to replace my A/C didn't pay a dime

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 19th, 2019

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Fin

There are a lot of things you don't cover

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 13th, 2019

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Dorothy Stewart

They did a job that was unsatisfactory They used my plungsr that was for my bathroom.

7 years ago

Reply from Choice Home Warranty

We thank you for your feedback as our customer are the most valuable part of our business. We strive for the best customer exchanges therefore, we regret to hear that you had a less than satisfactory experience. In efforts to uphold our highest level of customer satisfaction a representative from our Consumer Advocate Department will contact you shortly to address your concerns. Regards, Choice Home Warranty

Aug. 6th, 2019

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anthony apolito

poor service due to the time it takes from making a claim until the actual repair

7 years ago

Reply from Choice Home Warranty

We thank you for your patience and apologize for any inconvenience. Based on your complaint we have forwarded your message to the Director of Vendor Relations to internally address the vendor so we can continue to promote our highest level of customer services.

Regards,
CHW

Aug. 5th, 2019

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Vikram Raj

My request took 2 week to resolve a basic issuehb

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 21st, 2018

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gary Henderson, NV

they try to get out of repairs they say are not covered

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 21st, 2018

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Celest Flores

The contractor never came back to my house to fix the problem after taking my deductible.

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly to further assist.

Aug. 21st, 2018

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Peter Zinser

Very dificult to reach trough the telephone

8 years ago

Reply from Choice Home Warranty

Based on the information that we have obtained, you were not satisfied with the hold times. We understand your sense of urgency in wanting to come to a resolution. We are experiencing a heavy call volume as we are at the peak of our busiest season. Please be advised that the best time to reach us at the start of business hours M-F 8am EST Sat/Sun 9am EST.

For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at

Aug. 21st, 2018

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Paul Merchlewitz Andover, MN

Put a claim in Sunday. No word back from anyone

8 years ago

Reply from Choice Home Warranty

We appreciate your feedback. You have been assigned to a technician; this information was emailed to you on 8/15/18. We will contact you directly to provide the information.

Aug. 21st, 2018

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Mario Duncan, SC

home Choice will find any loop hole to get out of fixing the damaged equipment. big scam!

8 years ago

Reply from Choice Home Warranty

Our consumer advocate will contact you directly for further assistance.

Aug. 14th, 2018