Name: Choice Home Warranty
Rating: 3.8

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Gwenda Ann Monroe Wichita Falls, TX

Choice is not what I expected to be because my furnace capacitor can go out anytime and they were told about it and still denied to get it fixed i

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 24th, 2021

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John Boateng

Technician arrived on time. Job completed satisfactorily to my expectation.

4 years ago

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Linda McMaster Fort Worth, TX

Fast service. Very friendly serviceman. Freezer works great.

4 years ago

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Adriane West Baltimore, MD

Customer service was great however I did not know changes had been made to my policy as Co pays

4 years ago Edited November 29, 2021

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Sandy Daughtry Haines City, FL

Prompt service and hopefully resolution to my washer problem

4 years ago

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Ana Espinosa Buffalo, NY

I had a very nice experience . Customer service people are very helpful.

4 years ago

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Richard Weber Phoenix, AZ

The repair man every well trained in is field of garage doors and openers

4 years ago

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Kimberly S Orange Park, FL

So far so good! Prompt Service, will reccomend to family and friends

4 years ago

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Maria Elva Mireles Humble, TX

Great customer service and very efficient in his work, very friendly!

4 years ago

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Benny Sortino Rochester, NY

Sales rep was very pleasant and helpful explained everything very well

4 years ago

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Robert Wildman Flower Mound, TX

We have had a warranty for a few years. The service is fantastic and honest.

4 years ago

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Deborah Clements Fitzgerald, GA

Nothing, I have been waiting for weeks, tech came out and got my money to tell me what was wrong never came back to fix the problem, I reported it still nothing

4 years ago Edited November 17, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 17th, 2021

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Don Brown Bowie, MD

Dislike: $60 co-pay, difficulty in declaring an appliance for full replacement Like: coverage if and when needed.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 17th, 2021

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Gilbert Ledoux MN

Very responsive. Plumber was willing to Accommodate our tight schedule

4 years ago

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Mija Imperial, MO

This place is awful. Customer service is terrible. I talked with a guy name David in the resolution department and he was a jerk and seriously hung up on me. Beware!!!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 16th, 2021

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Annett Brisbon Bailey, NC

Customer service is great, they seems to be concerned about your needs.

4 years ago

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Terri Owen Atlanta, GA

this company repeats the same useless answer every time you call went a week no technician and I had to find one myself would not recommend choice home warranty to anyone.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 11th, 2021

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Essie Dunning Boise, ID

Very responsive & considers my time valuable also no worries great service

4 years ago

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Gary Havener Pflugerville, TX

It was great, The tech that came out was very polite, He was very knowledgeable

4 years ago

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michael champion Marietta, GA

I've had 3 claims with them . They have all pretty much went well.

4 years ago

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Sam Rice Southaven, MS

Technician comes in unprepared to do the necessary work on spot Fees are expensive They fix the minimum

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 4th, 2021

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Jose Montoya Buda, TX

The explanation of benefits and the courteous manner of the intake agent.

4 years ago

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Alberdina Hojnacki Salt Lake City, UT

It has taken two weeks to get ahold of someone. The website phone numbers are no good. I had to ask for a quote to have someone reach out to me.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 4th, 2021

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Lawrence P Mours Sahuarita, AZ

The techs who came were friendly, knowledgeable and worked efficiently.

4 years ago

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Pamela McClendon Milwaukee, WI

The representative was very helpful, easy to understand, and professional.

4 years ago

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Allieth Durham Duncanville, TX

To this point I am totally satisfied. Excellent Customer Service!!!

4 years ago

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Mary and Roger Miami, FL

Claims are processed promptly with contractors who are efficient and reliabke

5 years ago

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Kathy Hergan Rockford, IL

Easy and painless was my experience within 10 minutes I had an appt.

5 years ago

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Jarhead Atlanta, GA

Tech arrive early and quickly diagnosed problem and ordered part,taking 2 weeks for part delivery.

5 years ago

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Adele Seattle, WA

Everything has gone smooth. I’m looking forward to the repair call.

5 years ago

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Sheba Vignale Atlanta, GA

Quick and responsive. The technician was professional and knowledgeable.

5 years ago

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KW Hattiesburg, MS

The filing and processing of claims is easy. The amount offered for replacement of systems is inadequate

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 20th, 2021

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Joseph Edelmann Pinellas Park, FL

You owe me $45. Was supposed to give me 2 free visits. Than nothing was covered that was wrong with the air conditioner. Choice is useless A waste of money getting Choice

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 20th, 2021

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Jerry Broschofsky Philadelphia, PA

. The time to get somebody out to fix my appliances is way too long. Two weeks is a long wait. I was expecting better service

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 20th, 2021

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Jim Sanderbeck North Port, FL

Great Service!! Repair was completed the day after I logged the call.

5 years ago

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James crosby Brevard, NC

Very responsive to my claim. The technician was very courteous .

5 years ago

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Michael Jones Houston, TX

Great Job. On time completed the job, explained everything. Thank you

5 years ago

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Cristina McWilliams Hampton, VA

I was told I would be getting my dishwasher replaced but was not given enough money to purchase one. The voucher amount given is lower than the cost of any dishwasher.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 12th, 2021

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Roger A. mager Scottsdale, AZ

CHW is a JOKE!! I would never use [again] nor recommend CHW YOU deny an A/c repair Claim... when the Technician you sent out said "normal wear and tear!"

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 11th, 2021

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Joe Zmarzly Friendswood, TX

The tech came the next day, solved the problem, and was great to work with!

5 years ago

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Jeff Campbell Arlington, VA

I purchased a 3 yet plan for peace of mind… I have submitted 3 claims for system failures and each claim DENIED … I feel as though I have been scammed by your company….

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 11th, 2021

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Patrice Wayne Checotah, OK

Very quick response with resolving my issues & submitting my claim.

5 years ago

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Janet BROWN Colorado Springs, CO

Response and service are superb. Would recommend to everyone.

5 years ago

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Geoff Scherer Austin, TX

Easy website to navigate, quick response and got appointment for next day.

5 years ago

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TTV Itzmossy Sarasota, FL

Very helpful and easy to use website customer service outstanding

5 years ago

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JAZZY

Derek from DLC Electrical is excellent. Very knowledgeable and professional

5 years ago

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Srikanth Bommineni Grand Rapids, MI

It 's best and Smooth claim Process and everything seems good

5 years ago

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Bs Belle Vernon, PA

Not satisfied at all. Have a water valve that started leaking. This valve is on a main line and is never used. CHW refused to repair for one of 4 or 5 reasons.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 5th, 2021

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Mary Lou Elkins Saint Augustine, FL

They schedule me very fast!!! I have so far been very satisfied with Choice!!

5 years ago

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Shailesh Choksi

Great response in creating the claims and getting appointment with contractor's technicians.

5 years ago