Name: Choice Home Warranty
Rating: 3.8

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Pamela Molina-Ismael

Sometimes it's hard to contact your claims manager

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Sep. 17th, 2020

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Morris Adams Covington, GA

I have filed several claims, several contractors came to my home and did not complete the job.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations. We regret losing you as a customer.

Sep. 10th, 2020

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Ellie Sarasota, FL

A/C company that was sent out tried to sell me some $3200 device!

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 2nd, 2020

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Brenda Page Mableton, GA

Depreciated value reimbursement versus replacement value

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 10th, 2020

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Charmianne Womack Red Oak, TX

Customer service reps are not knowledgeable

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Aug. 3rd, 2020

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Cheryl hammond

Some of the service providers sent out have ripped us off.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 21st, 2020

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KATHRYN WITTMANN

THEY COVER NOTHING-ALWAYS HAVE AN EXCUSE TO DENY COVERAGE. YOU GET WHAT YOU PAY FOR.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jul. 21st, 2020

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Kkaupa

They will pay for small fixes but god forbid you have a major repair they won't pay for ghat

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty websiteunder, User Agreement.

Jul. 21st, 2020

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Pamela Edwards

Poor choice of vendors to do the work needed for us customers

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 21st, 2020

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Bruce Newman

Not enough is covered or else the rating would be higher

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 21st, 2020

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Carmine

Not enough service techs in our area. We have to look for someone and it's a hassle.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to the Director of Vendor Relations for review.

Jul. 21st, 2020

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Nick

Not good. I have made claims and nobody has shown up. Sometimes they are okay but not all the time.

6 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 16th, 2020

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Tom

I would like more visabilty on pricing of repairs

6 years ago

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Joan

I have had problems getting technitions in a timely manner.

6 years ago

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Tanya Clinton, MD

Some of the associated companies were not top of the line

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 2nd, 2020

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Nicole Badeaux Asheboro, NC

Horrible customer service experience and it takes way to long for a technician to come!!!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 2nd, 2020

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Joseph Sandusky Lake Mary, FL

Extremely SLOW to respond! Once responded the claim was denied due to water leakage?

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 2nd, 2020

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Dolly Petersen Louisville, KY

still waiting on a repair that was filed last month

6 years ago

Reply from Choice Home Warranty

Please contact us directly at 1.888.531.5403 for further assistance.

Jul. 2nd, 2020

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Augusta Hanover, PA

They could never find me a contractor for the plumbing services I needed.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 26th, 2020

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James Sun City West, AZ

They do not allow enough to replace the dishwasher and didn’t repair it. I do not recommend.

6 years ago

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Willie R. Bell Aiken, SC

Still trying to schedule the tech for return visit

6 years ago

Reply from Choice Home Warranty

Please contact us at 1.888.531.5403 for further assistance.

Jun. 9th, 2020

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Johan Columbus, OH

I have been waiting for a technician available in my area more than a week

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. Please visit the CHW account center for further information regarding your claim.

Jun. 9th, 2020

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Russell Converse, TX

I substituted a with request 3 weeks ago, no feedback from CHW

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. Please visit the CHW account center for further information regarding your claim.

Jun. 9th, 2020

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dave Midland, TX

slow response time; had claim in for 2 days & they never found A VENDOR

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. Please visit the CHW account center for further information regarding your claim.

Jun. 9th, 2020

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Paula del Valle Dallas, TX

Vendors sent have not died the problems, offed To fix

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 3rd, 2020

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Frank Pidoto Hackettstown, NJ

They don’t send out the best companies and they don’t cover things they should

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Jun. 3rd, 2020

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David Pomona, NY

Most Expensive Repair jobs are not covered And most of the texts that come out I’m not that

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty under User Agreement.

Jun. 3rd, 2020

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Igor Brooklyn, NY

The claims processing is one of the worst I've seen in my life and they don't cover much at all.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Jun. 3rd, 2020

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Susan Matthews

Second claim mostly not covered and vendor you sent was nothing short of scammers

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 26th, 2020

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Glenn N Weston

I've been 4+ weeks waiting to get my water heater fixed. Complete stumbling by CHW.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 26th, 2020

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Not needed Bessemer, AL

The service providers always needs an additional payment or thye want to do something else

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 8th, 2020

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Susan Slidell, LA

They are very helpful!The people that come out to your house are clean polite and informative

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback Susan.

May. 5th, 2020

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Giovanni Guzman Eden, NC

They limit the repair. It has to be a certain thing.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Apr. 28th, 2020

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Mike

I am still waiting on the repairman to come back

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 21st, 2020

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Robert Valente

They are great when they decide to cover a loss.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team.

Apr. 21st, 2020

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Rick

You will pay the service fee even if no work is performed

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
The Service Fee is for each visit by our approved Service Provider at the time of each visit. The Service Fee applies to each call dispatched and scheduled,

Apr. 21st, 2020

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Sandra

It takes them too long to get someone out to take care of the problem.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 21st, 2020

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Billy Planas Las Vegas, NV

In not impressed. They deny every claim then make your appeal the denial.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Apr. 2nd, 2020

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Catherine Werner

they use every excuse to deny claims and do not always send reputable service providers

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. . We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Mar. 23rd, 2020

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harold

Repair so-so, coverage so-so. response good.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2020

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Julia Mccaskill

Did not meet standards they claim to be to get me to join

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 23rd, 2020

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Nora Lee

They cover minor repairs. Had to go elsewhere for help.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 23rd, 2020

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Ron Rasmussen

Wont pay for most a/c furnace repairs. Denied twice on to separate units. Horrible

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 23rd, 2020

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Robert Phillips

Max on repairs, rust not covered on water heater and a/ c units

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2020

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Robert Myslik

No managers. Poor service providers looking for the quick $35 and run out. Rip off.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 23rd, 2020

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AARON Ellenwood, GA

Need to explain what you DONT FIX.list things that you dont fix separately..

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on The Choice Home Warranty website under User Agreement.

Mar. 17th, 2020

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David And Pam

Too long to process clients and too long to get it repaired.

6 years ago

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Thomas Snodgrass

Waiting on part for 1 an 1/2 months looking for new provider.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 9th, 2020

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Jeff

Lots of repairs not covered by warranty.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 9th, 2020

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Ima

A lot of stuff not covered , contractors are not well trained for the most part

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement. We regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback about the technicians to the Director of Vendor Relations.

Mar. 9th, 2020