Name: Choice Home Warranty
Rating: 3.8

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Debora Johnson Weatherford, TX

This time, they fixed the broken appliance and had it back in business in less than a week. They still need to work on gaining my faith and owning up to the service they boost about in there advertisements.

4 years ago

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Debra Pettis Cordova, TN

Choice is very dependable & efficient. They get you in touch with a reliable company quickly, they approve & set up appointments to do the repair. I have no complaints

4 years ago Edited April 4, 2022

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Tamara West Indianapolis, IN

When I call for service, I feel that my concerns are taken seriously, and handled promptly! I don't have to wait a long period of time to get scheduled!!!

4 years ago

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anne myette Traverse City, MI

We went 2 weeks without heat using little electric heaters waiting for a technician. By the time Choice finally sent someone out I had made arrangements to buy a new furnace. $6000. You cannot wait that long for heat in Michigan in Winter. Please refund my $45. YOu dropped the ball on this one. I would also request $250. toward my new furnace.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 31st, 2022

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Sharlene Dufford DeLand, FL

When I signed on 6 years ago they put on a great spell. If we can’t fix it, we’ll replace it. What they didn’t tell you is they will not give fair market value replacement. My washer was only 6 years old and died overnight. The technician was supper and said it would cost too much to fix. Well choice was all happy to offer me $343 for my washer and go buy a new one. Ok, that is not fair market value. Show me where you can buy a washer for $343. The most economical washer I could find, same style and make came up to $771. Yup, I will not recommend anyone to go with this choice warranty company. If I could give a no star review I will.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 30th, 2022

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Lorren Warren Phoenix, AZ

I am at a loss of where to start as I don't want this review to go unread due to the length, so I want to keep it short. I feel it's very important buyers should be aware of this company and the frustration, time, and energy they may cause you, so I will bullet point the experience you should expect if you still choose to use their services after this list. *TIME WASTED (I have spent about 36.5 hours on the phone with Choice Warranty for ONE appliance request, which is STILL pending a fix since November 2021) *MONEY (Along with my time, went my money and not having this appliance in my home has to caused more money spend to complete this chore) *FRUSTRATION (The hours spent going round and round with customer service agents and the techs who are supposedly working on a fix) *LIES (From service dates, to costs, to what will and will not be done, it was all lies) *NO COMMUNICATION (They do not let you know if, when, or what is going on with the tech or your work order) Their motto should be... Choice Warranty - Using us would be a Bad Choice!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 30th, 2022

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Matt Kirkpatrick Centreville, VA

I have nothing but good experiences with Choice Home Warranty since switching over. Each vendor they have assigned my case has been highly professional and courteous.

4 years ago

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Gil Jackson Ashburn, VA

Dont pay for this UNTIL you have a copy of the contract. What the sales team tells you is NOT what you will get! Even when you have a dishwasher go bad that they cover, they will not replace it, they will offer $200 to replace it..the service rep told me it was 827.00 to replace it. They had no reason just said that was the best offer they could do. After arguring with them for a few weeks they gave me a total of $400. They have more clasues for not paying than you can imagine. They have George Foreman advertising that if they cant fix it they will replace it. That is not true! They did not replace it.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 30th, 2022

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Edward Soltys

The schedules repair for my refrigerator took 2 weeks. The Tech needs what was wrong 2 minutes but had to order a replacement part and it will take another 2 weeks to install. 4 weeks with out a refrigerator is much to Iong.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 31st, 2022

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BigRadz

On the day of my service call, Otis the technician came to my home on time and promptly diagnosed the problem I had with my washer. I was issued a E- Gift card as my payment for a new washer. Only complaint I have with Choice Warranty is the $343 dollar amount that was issued for my purchasing a new washer. Almost impossible to purchase new washer for that price. Further, the E-Gift card will be arriving in 30 DAYS!! Now that really stinks. Technician Grade- A Choice Warranty Grade- D

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 23rd, 2022

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Judy Mount Laurel, NJ

I put in a claim with all the information and within about 5 minutes I received a call from one of the representatives. However the contractor wouldn’t be here until Friday and today is Monday.

4 years ago

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Art D Spring, TX

your assigned value to replace an appliance with one of similar function is ridiculously low. You insist that the value is based on "what we can get it for" is insane as that value is less than wholesale. your values imply that the markups for the appliances is 100% to 300 %, which is insane. I have had two claims with your company and repair is never attempted in leu of "replacement" using a bogus value. I will never renew your service as it really is very little help in replacing the appliances as we pay the premium as well as 50 to 75% of the actual cost of replacement. I'll save myself the aggravation!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 23rd, 2022

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Fer

My water heater was leaking and it took them over a week to have someone over to check it out. My appointments were canceled twice with two different contractors and they didn't notify me. There is horrible communication between them and contractors. My first appointment was almost 10 days out. I called the contractor to see if there was an earlier appointment and they told me that they notified Choice that they will not be able to fit me in to their schedule. Choice was suppose to assign me a different contractor and they didn't. Second contractor, My appointment was set for 3 days later on a Friday from 3-8, which I was okay with. Its 8:30 and no one showed up so I called the contractor just to find out that they stopped working with Choice 2 days before and again, Choice failed to communicate that to me and they failed to look for someone else to fix my water heater. I called them Saturday but since it was the weekend, they weren't able to find anyone to come. They were finally able to find a contractor to come over. On the Monday the 14th, I received and email of the upcoming appointment for the 16th from 11-3. I called the contractor to re-schedule for a later time because I don't get home until after 3. Come to find out that the contractor had told Choice that he was going to be able to come but until after 5 and that same day, not the 16th like the email said. I am not sure were the disconnect is but there is definitely something wrong and It need serious attention. I am not even going to talk about their customer support experience. They definitely do not know how to talk to people and it seems like they are just reading off script in a screen.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 22nd, 2022

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Mark Keyloun Las Vegas, NV

Fast, qualified, friendly techs and administration. Water pipe blew. Choice fixed it within an hour. Another pipe blew. Choice fixed it again. No problems. No hassles.

4 years ago

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Tee FL

Service response earlier than originally scheduled. Technician was polite, fast and knowledgeable. Great experience all around! Glad we switched to CHOICE!

4 years ago

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texas national Azle, TX

LIKES: submitting a claim online is easy. response to email or online message is prompt. DISLIKES: when purchasing the warranty, it was said that my area has numerous contractors. my claims have included no one from my area. and they are slow to respond.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 22nd, 2022

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John Boggess San Antonio, TX

So far, my experience with Choice Home Warranty was in signing up. The person I spoke with was in a huge hurry. He was not very helpful and I forgot to ask several questions. Then I spoke to 4 other people trying to get something clarified. I still don't know if my policy is correct. I'm not sure about the online portion of this service. You don't log in with a password but your email address and policy number...odd to say the least. The coupon presented in the email is pretty close to a bait and switch. Somehow or another, the price quoted "includes" the free month. They say they would normally give you an extra (13th month) free but if you don't pay for an entire year in advance, well, you don't get the discount or the extra month. Pretty shaky start. I had to call back to add pool coverage. The person said i would receive an email with that update. Never received the email. I haven't been able to download or read my contract. I never signed anything for a contract, but I did order month-to-month service. So this is my experience so far. Maybe Choice will be an amazing service provider, but all I know is what I've experienced so far in the last few days. Not a great start Choice Home Warranty. So the true test will be if anyone reads this and either emails or calls me to follow up. I'm betting they don't. But I will certainly amend my review if they do.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Mar. 15th, 2022

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Charles H Tiemann Memphis, TN

Filing a claim was quick and convenient. Response time was quick. Technician that came out and repairman later were professional and did an excellent job.

4 years ago

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Bernadette Newton Dayton, NV

I went online to file a claim , it was easy to do and I didn't have to find someone to do the work choice warranty has done or is doing all the work for me so it helps alot

4 years ago

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James Haynie Princeton, WV

i have used this company for frig. dishwasher 2 times and cloths washer, i have never had a good experience!!!! they hane never backed up theyre waranty the way they said they would. when they said if they cant fix they will replace they give you 199,00 and tell you to buy a 1600,00 dollar frig with it, They will give you an excuse for not being able to fix machine ex. they said the techs for my dishwasher where not qualified techs when they where the ones that sent the techs to my house. it took them 3 mouths to tell me to techs. couldnt fix it, this company is a sham and doesnt stand by its guarantee

4 years ago Edited March 24, 2022

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 10th, 2022

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Darlene Lewis Lake Mary, FL

I’ve been a customer of Choice for several years and any problems I had in the past they were prompt and explained the cause and correct the problem usually within 48 hrs.

4 years ago

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Larry Pro Las Vegas, NV

My appliance problems were resolved to my satisfaction. Found the website user friendly and the service response and technician interaction above par.

4 years ago

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Robert Ciolek Newark, NJ

I had a repair done on my clothes dryer and the technician was outstanding completed it very quickly was careful and polite and paid my copay and was done with it. Thank you so much.

4 years ago

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Karen Indianapolis, IN

This is my first time using Choice and I couldn't be happier. I sent the request yesterday and the repairman was here and fixed the washer today!! Excellent

4 years ago

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Jerry Johnson North Richland Hills, TX

Really easy to file claim. Just go to website, login, fill out the information, file the claim. Technician contacts in less than 5 hours which is good.

4 years ago

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L. Schneiberg Streamwood, IL

-1 star would not recommend!!Choice Home Warranty in my opinion one of the worst home warranty companies I have ever done business with I have been waiting 3 months for a water heater repair due to incompetence on the service provider and Choice delays in approval for additional parts needed to finish a simple job ! Also recent declined a repair for my furnace stating it was a maintenance issue and not their responsibility. I paid for a second opinion on the job and the plumbing company stated no preventable Maintainance would have stopped the secondary heat exchanger failure as it is a common issue and design issue in the carrier units older than 10years and a carrier warranty part , just needed labor covered . Choice declined payment on the claim and breaking the contract outlined in the total home warranty I purchased . I have been without heat for over a week in freezing Midwest weather while choice has no sense of urgency to reply to my supporting information and documentation of the issue that should be covered . Don’t be fooled by the sales people saying everything is covered because they will decline the claims to avoid payment on valid claims .

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 4th, 2022

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Purva B

Highly NOT Recommended. I would like to give "NO" stars as its not worth it. People working at Choice home warranty are very rude. Our stove wasn't working, out of 4 burners 3 burners are not working. Choice sent two technician to double check the issue. Both the technician mentioned that all four infinity switches and stove glass top needs to replaced. With that said, our ovan door had some issue. According to Choice Home Warranty, door doesnt fall in "Normal" Wear and tear issues and hence they couldnt repair or replace the stove. When escalated by us, we were assigned case manager AZFAR ALI for our Stove, who was the most rude person to talk to. He kept on saying this is not Normal etc etc. and same issue . We added the technician on our call who provided the report. He asked the technician whats the cost of repairing the switches and stove glass top. When technician told him the cost of the repair work. He mentioned to us, that this is not normal situation for repair and this comes under safety. If this is not normal then what is a normal situation. If the case manager says this falls under safety issue, it highly needs to be replaced or repaired. I would highly recommend NO Choice Home warranty, if anyone are considering.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 3rd, 2022

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Jesus Quiros Douglasville, GA

Call the day before to notify he was coming ,call to let us know he was on his way , he was punctual and knowledgeable and latter explain the problem

4 years ago

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Marlon Cork

I've had Choice Home Warranty for almost eight years. During that time I've had a few claims. The smaller claims were covered with no issues but I've had two that not so minor and they gave me quite a hassle. The first one was my dish washer stopped working. They found the problem but determined it didn't make sense to repair; it would be better to replace. They offered me $200 towards the cost of a new system even though that was just less than 50% the cost of repair. I escalated the issue and was offered $300 instead. No matter what I tried; they would not cover the total cost of repair towards the purchase of a new system. Recently I had an issue with the HVAC unit not producing enough heat. Even before my system was ever opened and a diagnosis done; my claim was denied with a reason that there's no way to determine without a diagnosis. After the diagnosis was done; my claim again was again denied this time with a new reason. I filed an appeal; and again a new test was required but that also resulted in a claim denial. I performed three different tests and they showed I have a bad defrost board and a leak in the evaporator coils. The cause of the leak was undetermined. Choice denied my claim stating a leak like this could only come from rust or corrosion. This was not determined by any of the technicians and the only reason that would cause an exclusion under my policy. After many escalations; I was offered $300 towards replacing the defrost board but nothing for the evaporator coils replacement. Last time I renew my policy; I made the mistake of doing a 5 year contract. I just found out that I cannot cancel my policy; or if I do; I would not get a refund on my remaining years.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 3rd, 2022

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G Willis TV Atlanta, GA

He was on time and knew his stuff. He explained things so I could understand. He even gave me some specific tips to extend the life of my appliances.

4 years ago

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Guillermo Flores League City, TX

They are very professional. Do my claim online , a couple of hour latter appointment with company, next day technician show up and fix the problem. So easy.

4 years ago

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al haag Stuart, FL

the repair man waqs on time and fixed the problem,but he will be back on 3/1 with the part that is needed to fix pernamatly. we are very happy with service.

4 years ago

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Jan Savat- Lynch Denver, CO

4 years ago

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Trey OBrien

just signed up with them but the rep was able to answer all my questions and get me what i was looking for. We shall see what happens the first time I have to use them.

4 years ago

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Tesha Morgan Freeport, IL

I would NOT recommend this company to anyone. I waited over a week and still never got a tech out. I was forced to fig it out on my own the reps were rude and could care less about my situation. I was repeatedly told 24/48 hrs i was told that there were not any managers available and that they were also closed on a Monday. After all of this they denied coverage saying something happened to my water heater that did NOT happen at all. I have yet to speak to a supervisor which i was told that they had to request which would also take 24hrs. This company is the biggest rip off! Don't waste your time run like hell!!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Feb. 23rd, 2022

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DaphneP Lakeport, CA

Great overall as spent almost $3000 but a little disturbed to discover afterward in a previous received ema that my roof could have been covered too. Am following up w/my agent today. have been

4 years ago

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Vivian. Napier Mt. Dora, FL

Technician was courteous and arrived at appointed time. He was able to find the problem, however he was unable to fix it as he had to order parts. Appointment is scheduled for Monday to complete the repairs.

4 years ago

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nick Las Vegas, NV

after the job was done i smelt something coming from my attic like something was burning. i called all star service co. who did the job and asked if they could send someone out to check the smell. they said they cant i have to call back choice warranty. I told them it smells like smoke and my wife was scaired to go in the house, they did not care at all. i then called choice to see if they could send someone. they said no not till they make a new claim. I told them that my house may burn down they did not care.I had the problem fixed by someone else. I will cancle my contract with choice not because of the work as much as they showed me they could care less about there customers or there problems. they only cared about opening a new claim to get another $75. 00 service vee

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 23rd, 2022

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Jane Calderon Virginia Beach, VA

Been with the company for about 4 years and been having great experience. They responded quickly and although not all my claim was approved im still happy with the services.

4 years ago

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Robert Adams Austin, TX

The service people sent are generally good, but I have noticed they try to upsell me on things additional to the service fee. This plumber tried to sell me a drain cleaner for $100 after doing the work. And the drain they did clear is better but it still doesn't drain normally so I will need to call them back.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 18th, 2022

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HC Cecil Atmore, AL

Very disappointing. I was told at 11:54AM on February 11th that my claim would be EXPEDITED and a technician would call me in approximately 2-hours. FIVE hours later, I called Choice Home Warranty and shared the part the claim be "expedited". I was told that expediting claims is not a practice at Choice. Bottom-line is that my system was repaired yesterday (2/15), but I had to find my own technician. And the "reimbursement" option is a real disappointment. I'll be looking for another warranty service!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 17th, 2022

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Fuad Ayyash Carrollton, TX

Creating a claim was so easy. The technicians accepted the job very quickly. the technicians came on time and did the work very professionally. Thanks, Fuad Ayyash

4 years ago

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J. B. Benefield Hawthorne, CA

My tenant's toilet was leaking. I submitted a claim to Choice Home Warranty and within a few hours I received an appointment with a CHW Technician. He was able to diagnose and fix the issue in the same visit.

4 years ago

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Paula Sykes Charlotte, NC

Our microwave died, so we called Choice. A technician came out, inspected, and reported back to Choice. Choice decided it was not worth repairing and offered us less than 50% the value to replace it. Choice didn't even give us the choice of where we wanted to buy our replacement, we are getting an e-gift card to Lowes. What a joke! We paid thousands of dollars for this coverage for 3 years! We are so upset with Choice. On top of that, no one even contacted us about the replacement. We had to call! We were told an email had been sent, no. But it did conveniently showed up a few minutes later. Very poor communication and company. We only wish we could get the money we spent back, instead we are paying more on top of that initial fee.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 8th, 2022

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Roberta McManimon Violette Phoenix, AZ

Most people at home warranty are very nice and helpful, occasionally some of the vendors are very slow to even contact us. I prefer to have people who are responsive and not feel like I have been ignored.

4 years ago

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UnHappy with CHW Marietta, GA

I am not very happy. I had to submit THREE claims to get the same issue addressed. I had to pay THREE times for the same issue to be addressed. I am no longer confident that the issue has even been resolved -only time will tell, nor am I confident that CHW is capable of providing qualified service. It feels like a sham. making me pay THREE times for the same issue and every time the fee I have to pay gets higher.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 3rd, 2022

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Larry & Beth White Wilmington, NC

The 4 previous service personnel were about a 2 star, but, my customer resolution specialist was for sure a 6 out of 5 stars at this point. I ha learned not to get too excited when you don't know the end results!

4 years ago

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Cassandra Johnson Houston, TX

Went on to obtain a quote and immediately received a phone call from customer service. The agent made sure I understood all the details. Great experience.

4 years ago

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Beverly Hurlock Tomball, TX

It was great and quick. Placed a claim one morning service technician was here that afternoon. Only one problem I never received a texted receipt for my $65.00 charge

4 years ago

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Nakia Jones

The rep was very nice but I wish you would all call the client to see if the schedule works for them before you just schedule the appointment. I was scheduled for a time and date when I was not available. I also wanted to know if there was another avenue for when there is an emergency that cannot wait 4 days (which was when I was scheduled next)

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 2nd, 2022