Choice Home Warranty

This company never sent the application paperwork until I called back and asked for it. I think that was pretty frustrating and unprofessional.

Customer support answers my questions right away, and they signed me up quickly for my home warranty.

I would rate the customer service as a 1 because I signed up for the plan on June the 28th which is almost 3 weeks ago now and I called them twice to receive a copy of my plan and I still have not received it.

I'm a little frustrated that my warranty cannot be effective until three weeks after I move into our newly purchased home. I wish that could have been sorted out.

When I talked to them when I ssigned up with them they were helpful and efficient.

They did a good job on my home. The contractor they sent was really knowledgeable

referred tow new clients had two toilets fixed plumber saw crack in one once he left new claim paid $45 for new olumber to come twll me it is not covered why not tell me on the phone

Quick to take your money, but then quicker to make excuses that your problem is somehow '''not covered'. Have had some things fixed but in some cases had to fight forever and still not satisfy with the service

They're fine. They send someone out to fix my refrigerator, but there wasn't a repair part to fix it because they said it's not covered. They don't learn their policies correctly. Yeah, don't buy one.

It seemed to have good reviews but I found out they were false. I had a clamp sewer line and Choice Home warranty did nothing about it, I had to pay for it out of pocket. Don't use them.

So far they haven't lived up to anything that they promised on the contract. My air-conditioner unit went out and they lied about what the technician said was wrong wit it. They do not cover anything they said they covered.

We are not very happy with them. We've had a couple times when we tried to use their service, one for the air-conditioning, I think the microwave too. But they are too restrictive on what's covered and what's not covered.

I had one claim with my refrigerator and they took care of it. Everything went as planned.

So far I've been satisfied whenever I had a problem with my appliances. They've helped me a lot.

Friendly and quick help. Also great online resources makes filing claims very easy.

Poor pick of vendors. Vendor told me that CHOICE was a rip off. Had A/C issues, would not repair, said I needed more tests prior to them fixing, which would cost more money...

Very responsive to claim we made. Company that performed the work did an excellent job.

My experience with them was very good, excellency service and prompt attention to my problems

Thorough examination of all areas of the house with easy to understand explanations of each step

The salesperson sold me the plan as the age of the appliance has no bearing on a claim, but when we filed a claim, they factored in the age as a preexisting issue- complete fraud!

My heat & air unit went out, they claim it was over heating which I was responsible for . Serviceman removed top of condenser to check,said unit was cold. I have to believe some one is lying.

Virtually, their representatives are nonexistent. The technician diagnosed the problem my heater was having, and Choice Home Warranty denied the claim saying that there was corrosion on the parts. they're a horrible company!

My plumbing needed to be fixed, and they sent someone out immediately, so they respond pretty quickly.

First of all, the contractors that they use are not reliable people. They try to make money from you, and I get ripped off from them and from Choice Home Warranty. Their prices are cheap, and their service is not good.

I have been using Choice Home Warranty for a while and I am very very with their services.

They're just a good company. Their representatives were pretty good, and had somebody come over and fix our oven.

The Technician was very professional and knew exactly what was the problem. Also the technician took the time to explain how to care of the oven inthe future.

Mr. Lucus was great to talk with! He explained all options, coverages, deductibles, senior / Veteran discounts and multi-year choices as well. Excellent pricing !!

I have been with Choice for 5 years. Simple repairs are fine. You better hope replacement is not necessary though because they do NOT replace items like they claim. They offer low settlements which do not come anywhere close to replacement cost. No one would even call me back to discuss the ridiculous offer that was presented. I tried to reach someone for a week. When I finally did speak to a live person they told me their decision was final and I no choice but to accept it or receive nothing. I was not allowed to speak with anyone else. And that I would receive the “buy out” via a Lowe’s GC in 30 days! I’m disappointed that Choice choice to treat me this way. I would not recommend them.

My experience with Choice Warranty has been less than stellar. I am disappointed with Choice Warranty. They had excellent service and took care of their customers in the past. For this reason, we signed up with them for our new home. However, since signing the Choice warranty contract they have not covered any maintenance. They have had issues finding service workers to respond to our needs. I have been utterly disappointed with the service and accountability for the coverage of broken items. Choice Warranty does not cover essential items as suggested in their sales pitch. Such as the water heater reservoir, which is one the most important parts, along with heating elements and some vacuums. Guess what? They do not cover any of those items, only components and circulating pumps. In all, they will never be responsible for replacing any major items because they only cover fixable issues. They do not cover any part of a system that would require replacement if broken. Please read your contracts and be leary of what they will do for you or you will be left broken and disgusted.

Called in my clothes dryer. Had an appointment with technician next day. Said motor was bad. The following day he came and replaced the motor. Works fine. We are VERY HAPPY!

A dispute between Choice and the vendor who came to my home and diagnosed the problem with my washer resulted in my having to wait a week and a half for another appointment for a diagnosis…only to be stood up by that vendor. I was then offered and appointment over a week later and then when I complained a further week and a half later. No one told me I could submit the diagnosis rather than the vendor under the Choose Your Vendor program. The dispute between Choice and their vendor resulted in my not having a washing machine for an additional month. I feel that some form of compensation should have been offered and that Choice should have gotten me an appointment much closer to my original date. No effort was made on their part.

Not happy with the determination, sounds too predetermined and a pat answer. If a restriction in the refrigerant line of the HVAC system is automatically considered a contamination of the sealed system and is the result of contaminants or foreign materials in the line and has been decided that this is not normal wear and tear , then this should be in the terms and conditions. This answer was decided too quickly without any time for questions or any response from me, the homeowner or the qualified contractor that CHW sent out to resolve the issue. So far I am not very happy with this CHW. The Contractor, Starr Contractors LLC, however, has been very responsive and competent and I will continue to use them again even if I decide to cancel my contract with CHW!

Cheap deductible but terrible service. Denied my claim for plumbing stoppage and I had to pay 200 out of pocket. I went to cancel my policy and they tried offering me 150 out of 200 put pf pocket expenses back but I said no I just want to cancel. After speaking to the plumber I am not the only one who gets their claims denied and choice home warranty denies many claims. Save your money and go with someone else.

Coverage & customer service is suburb. I have had excellent service when placing a claim. I highly recommend Choice Home Warranty for all homeowners.

I had a claim filed it took over 60days to get the check. I have had services scheduled an no one calls or shows up. I have had services rescheduled with no notification for my furnace when it was 35 degrees out !! I have had service providers make me pay over 75$ for services. I think CHW needs alot of improving before I would ever recommend them to anyone or buy them again!!

When I needed Choice Home Warranty service, they were there for me. No drawn out determination of eligibility or argument about the service we needed on our gas range. They just authorized the repairman to do the work and it was done to our complete satisfaction.

It was good. The vendor assigned to my claim was wonderful. I wish Choice would have covered the entire repair. I could have asked for further review but needed a/c fixed in a timely manner. There could have been a debate regarding normal wear and tear. All in all, claim went smoothly.

Call service came out to repair a job and left. The next day my refrigerator was still leaking water. I called the repair technician and he never answered. I emailed him from the survey but no one responded. I tried calling Choice the automated voice messenger kept sending me back to the start. I then emailed Choice and no one responded. Once I sent Choice an email saying I was a new customer and then I got calls and emails. Once I told the representative that the repair did not fix the issue and he said he will put the job back in under the same job number and I was to call A&E Service to schedule the appointment, I did call but they had no record of what Choice was suppose to have entered. So I called Choice back and of course got a different representative and as I explained to her what had been going on she stated that I would have to pay another $85.00 come out fee for the same issue which was totally opposite then what I was told by another representative an hour ago. Bottom line I felt like I was given the run around just to get over 30 days and have to pay another $85.00 for the same issue is totally ridiculous!!! As if today, a full week later Im still waiting on a call from the service provider I assume!!! Dissatisfied Customer, Mark

My dishwasher finally got fixed today April 2nd It has been out of service since March the 6th Choice home warranty failed at every aspect of getting my appliance repaired First I initiated the claim on March the 6th they were to begin working on a clan within 4 hours . Its hard to tell if they did or not When I filed a claim I was told I would get a call back within 24 hours that did not happen So two days later I called again and customer service said I should not have been told 24 hours it should have been told 24 to 48 hours so I waited another day Nothing happened so I called back they said that someone would call within 24 hours Meanwhile I got an email saying that they're having trouble getting a technician to service my request in a timely manner and would I like to take over this job myself. I looked at their draconian procedure for getting my rermbursed on the repair and decided this looked like it's a trap for me so I declined the offer Next day still no call from Choice Home Warranty So I called again the next day and asked if my claim could be escalated since it had been so long and I have heard nothing I was told that a dishwasher repair is not classified as an emergency repair therefore I would take longer. I reminded them that I found nothing in my policy segregating emergency repairs from non-emergency repairs. I must say that their policy is very cleverly written and does not absolutely commit them to a timely repair under any circumstances. I was told to expect a call within 24 hours I waited a day and nothing happened So, I called the next day and asked how my escalated claim was being serviced They said they had no record of it being escalated, as they told me two days before. So I asked them to please escalate it and forward me to the resolution department I was told that the situation will be absolutely resolved and I should expect to call in 24 hours Nothing happened in 24 hours so I called the next day Finally I got an email from Sears stating that appointment have been set. You would think that they would call so we can coordinate calendars but they did not So of course I changed my calendar to coordinate with theirs since such a long time had taken place The technician was 2 hours late beyond the 8 to 12 appointment window. He showed up a little after 2:00 but was polite and diagnosed the problem Said he was sorry he didn't have the part and he'd have to come back that will be two more weeks The part was shipped to my house and another technician installed it today finally this is over What's so hilarious about this is that during this time frame I received multiple phone calls from choice home warranty asking me if I wanted to renew my policy What do you think I said I will be surprised if this review is read by anyone of significant authority and I doubt if they respond in kind other than saying my goodness we are so sorry I thought choice home warranty was rated number one in the country If this is true I wonder what the experience with the other home warranty companies is Mine was horrible 27 days to install a simple part in a dishwasher is totally unacceptable I guess I have to live with the fact that the dishwasher repair is not classified as an emergency repair according to choice home warranty Well maybe they would like to discuss that with my wife, she has a very different opinion again I bet no one will respond to this and any meaningful way

Jeff was friendly, on time and amazing. He fixed my plumbing issue and I'd love to use him again. Thank you CHW for sending a dependable technician to my house.

I don’t think I ever had a request for filled on the same day that it went out. Total Plumbing was professional and polite and fixed my plumbing issue quickly. Thank you!!