Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Anonymous Oak Grove, MO

They always answer the phone or get back with me in a timely manner. They do what I needed them to do. We most recently used it for the microwave. We made the call to Choice and a service technician scheduled an evaluation and then when the part was available he came out and did the repair

4 years ago

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Anonymous Fort Walton Beach, FL

The most recent time I used my warranty was very painless and I got a quick response, however they have a track record of denying claims and making you write referrals. One time I need it and was denied and it took me weeks to get a hold of someone to appeal it and finally resolve it in my favor but on a couple occasions we've really had to fight to get in to pay anything.

4 years ago

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Renee Collierville, TN

They are quick to respond. The last time I used it my dryer went out and Choice sent the service person there and one service person said I needed something and so Choice sent a second one and so I didn't end up needing anything and I thought that was great.

4 years ago

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Lorena Goodyear, AZ

It was fast making the claim, the appointment was also fast and when they came did the service it was also really fast, so everything was really fast. The guy I spoke to was very knowledgeable, kind and answered all my questions regarding the warranty.

4 years ago

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Marisa/Ray Spring, TX

Very good. Very responsive and they get the job done. My freezer was not working and I went on the website and I scheduled technician to come out, technician got in touch with me right away came out diagnose the problem, ordered the part and then scheduled the time to come repair it and it was done.

4 years ago

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Rodney Tampa, FL

Two months ago we had drain issue plumbing issue and It was backing up so we called another plumber he address it and payment was taken care of. Their customer support is pretty responsive and and and get things handled . As far as the quality of service it seems like really reputable service people come and do the work for us.

4 years ago

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Dawn Saint Louis, MO

My daughter recommended them to me and I’ve recommended them to other people. Customer service is easy to talk to. It cost me five hundred dollars for the water heater but it could have cost my forty five hundred dollars. We are waiting to get the timing right.

4 years ago

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John Clermont, FL

Everything is good. Everybody I’ve dealt with has been very friendly and knowledgeable. I am taken care of as a customer. Their price and reputation is good. Every time, the service has been reliable and friendly. They were quick to process my claim for the garbage disposal. Everything was repaired quickly. It is all around a great experience.

4 years ago

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Rebecca Rock Hill, SC

I just had to use it for my dryer. It stop working so I put in a claim and got a notification from a local former company and they came out and were able to fix it. I only had to pay sixty five dollars so you can't really beat that.

4 years ago

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Fernando Jacksonville, NC

It is easy to use. We never had a problem. My oven was broken and the people came and then they realized they needed a piece. We had to wait for it to be shipped and once it arrived, they came and fixed it. It was simple. The service has been good. We never had to wait too long.

4 years ago

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David Perry, GA

I love the people they send for the air conditioning. I love the quality. I sent a request in on Saturday and by Monday morning they were there. It is a better price and service then American Home Shield. I get a response right away.

4 years ago

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Faye K. Hodges Athens, AL

I have had your service for years on two different calls the service man was not able to fix finally another company came out and did a great job in a short amount of time. The last man Jonathan was great finally have my refrigerator working for the first time in a year. If all of your service people was a good as Jonathan you would hav got 5* The people inside Choice hame have always good.

4 years ago

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John Christina Sun City Center, FL

My call was answered within normal rungs followed by a pleasant representative. Once the simple information was given I received a case number. Within 1 hour the case was assigned and a tech was scheduled for the next day. Very seamless and pleasant

4 years ago Edited January 26, 2022

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James Slidell, LA

It's great to know they were there when you need them. You don't have to wonder what if? One less thing to be concerned with makes every day better. They are just a call away yes sir. It works the way companies should. Claims are easy. Service is fast, reliable prompt, and safe.

5 years ago

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Emmet Hunt Lawrenceville, GA

As long time dedicated policy customer i feel that the last request could have been handled better. My out of pocket expense for some may be ok. But a 78yr old Vietnam veteran and with a disabled bedridden With it has really caused financial problems. The company is top notch, but the policy needs to be scrutinized and understood completely. The "If can't fix will replace" can leave you deviated. To say the least!

5 years ago

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Maryellen Markley Honolulu, HI

Choice Home Warranty is responsive in getting a repair person out to do an initial assessment, but do not expect them to ever "replace" an appliance that cannot be repaired. Over the past year, I have had to replace a washer, a double oven, and a refrigerator. In each case, I tried several times to get the appliances repaired, but finally had no choice - for example, the repairman told me that there were no longer parts available for my Double oven and confirmed that it could not be repaired - and I asked Choice for a replacement. In each case, Choice asked the repair person to photograph any rust or other signs of wear on the appliance, and then refused to replace the appliance saying that the spot of rust was the cause of the problem (it was absolutely not in any of the three appliances), and then ruled that those appliances were not covered. I bought a five year police a couple of years ago, and am now stuck. I tried everything to get additional evaluations, send photos, and work with the company, but in each case, they refused to replace any of my appliances when they could not be repaired. In four months time, I spent over $4,900 on replacement appliances that all were supposed to be covered by Choice Home Warrantee. So discouraged.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 27th, 2021

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Nadine McLean Snellville, GA

Customer service representative was very caring, concerned, attentive, pleasant, and they know their stuff. The technician that came to my house was very nice, pleasant, and explained everything to me while he was working on the issue. Overall they were very curtious and kind.

5 years ago

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Larry Memphis, TN

Choice does all that is possible to make sure the customer is satisfied with their service. I have used it 3 times and 2 of the 3 times, they got the problem fixed in a short period of time. The third time was not Choice’s fault. There is a part needed. I think they are doing a good job.

5 years ago

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Donna Memphis, TN

Go through a realtor to get a warranty, they can get a better policy for you. I am a realtor and I can see all the different warranties that are out there. I think that Choice is the best one so I started it as a test. I’ve only had a couple of problems and they were handled quickly. Two years ago they replaced my air conditioning.

5 years ago

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Joseph East Brunswick, NJ

I’m in the business and I recommend Choice. It is peace of mind. Ninety nine percent of the technicians that come to the house know what they are doing and fix the problem. I have been with them seven or eight years and every time I need help, I call them and they take care of the problem right away.

5 years ago

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Fred Smith Greenbrier, AR

CHW replaced a hot water heater and installed an expansion tank on 10-06-21. I understand non-coverage of permits/fees, sheet rock repair, special modifications, disposal costs, and non-essential, upgrades, or luxury components to covered systems. However, I do not understand why expansion tanks for water heaters are not covered. It is illegal to install/replace a water heater without an expansion tank in the state of Arkansas, so why isn't that covered? I also have difficulty understanding how $816.00 was authorized for non-covered costs. All parts and labor for replacing the water heater is (or should be) covered. Parts and labor for installing a 2-gallon expansion tank costs no more than $325 ($255.00 for Choice's rate of 3 hours labor @$85.00 per hour, and $70.00 for the expansion tank and installation accessories. AR permits and fees are $45.00. A disposal fee is $65.00. If you then add the $65.00 copay, the total amounts to $500.00, which is significantly less than the $816.00 that CHW authorized for non-covered expense. In addition, the following non-covered expenses, much of which comprised this $816.00, were not needed, nor did the provider submit them in his repair diagnosis for this project: a drain pan, a pressure reducing valve, vent/flue modification, a valve upgrade, ceiling/wall modifications, and the only piping modification consisted of adding one 12-inch section of galvanized steel pipe. So help me understand the purpose of the remaining $316.00 in non-covered costs. I think that by anybody's standard, $816.00 for non-covered costs for this project is excessive! To the provider's credit, he worked with me on $216.00 of this excess cost, which is another indicator that the non-covered expense was excessive. And finally, as a housekeeping comment, I received 9 email messages that my equipment and parts had been ordered, all with different dates/times, but all were identical messages. Six of the nine email messages were transmitted after the project was completed.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 20th, 2021

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ursula margarita julve

The technician are very professional, once I had a problem with a plumber who didn't show up, immediately Iwas put in contact with another one.Homechoice is for my rental in Florida, sinceI live in Canada it is forme a peace of mind to have a reliable service.

5 years ago

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Lorraine A Williams Peoria, IL

I reached out to his home warranty and I scheduled another appointment to finish the one that was previously not completed when I reached out the operator assured me that it would be taking care of them that I would be hearing from the company soon well when I did hear from the company they had told me that they had canceled that order and that I would have to restart the process all over again that I wasn't happy with my understanding that any work done is guaranteed for 3 to 6 months far as I'm concerned the first is it from the company was not completed and I still have no light fixture in my bedroom which was one of the problems

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 20th, 2021

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Teresa K Dorrier Richmond Hill, GA

They fine the people you need to fix whatever problems you have. They do electrical, plumbing, appliances, and etc. I like them, because I pay a little each month and if I have a major problem, I just have to pay service fee and CHOICE HOME WARRANTY takes care of the rest. Everyone should give them a try, it doesn't hurt.

5 years ago Edited January 19, 2022

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Jeff Moroni Mesa, AZ

They responded extremely fast and didn't blow me off!!! I explained the problem I was having and they listened to what I had to say‚ showed up and had the repairs done in no time flat. I'm definitely going to continue with this company!!!!

5 years ago

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Val Stinnett, TX

One time I had to use it on my air conditioner and it was almost ten days or more before they actually could get someone out here and get it fixed, so I had to stay away from home and I wasn't real pleased with that but I was pleased with the work. I've been real pleased with everything that I've ever had to have done. Because of where I live it's hard to get a serviceman out quickly, although last time they did get one quickly on a plumber. Over all I've been pleased with my services.

5 years ago

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Harold Edgewater, FL

Both the technicians that came to the property were a very nice young men and did a good job. We came back from summer vacation and the hot water heater did not work when I turn the breaker on. Choice sent a technician out and they pulled part of the front of the hot water heater off to check and determined at that point in time that there was corrosion and work needed to be done. However Choice said that because the cover was off there was a faulty service on it and they would not cover it. Another time was for the washing machine and they covered that very nicely. The technician came in and did a nice job.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 14th, 2021

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Ellen Rock Hill, SC

My brother was the one who recommended them to me and I have recommended them to my cousin already. It is very easy to call in and give them the information. They get back to you promptly. I think they are great. The people they sent were very pleasant and told us everything they were doing. There wasn’t any difficulty.

5 years ago

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Barry Rock Hill, SC

I had an issue with my AC unit and they came right out, they couldn't fix it because didn't cover it but at least it gave some good information. I haven't had a problem with them, I call people and seem to be knowledgeable and they get what you need. They could cover a lot more stuff than what they do. Very affordable.

5 years ago

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Darren Phoenix, AZ

I only called them one time and got some early results. I initially reached out and it was easy to get a hold of somebody and then in the schedule of the appointment. The follow up was good. Recently my refrigerator broke down and we're in the process of getting it fix right now.

5 years ago

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Christine Gilmer, TX

Choice Home warranty picks up the phone and answer. The person they sent out was very knowledgeable. My air condition quit working about two weeks ago. I just like it that they answer the phone and communicate with you and they'll just charge you the service fee and the repair and find someone for you instead of me having to find somebody.

5 years ago

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Dorothy Chicago, IL

When I did have a problem they helped me right away and told me how to get service. I called and told them the problem they took my information and they sent it out to some service rep and the next day that person called and set up an appointment to come out to fix to make the repairs.

5 years ago

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Sandra Navarre, FL

Their service was great. The technician was sufficient and polite, did a good job. My dishwasher went out and I had no problems with them coming to fix the dishwasher on time. I would recommend anybody to get Choice Home Warranty, the service is great and had a great experience.

5 years ago

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GEORGE REED Chesapeake, VA

The pricing and reliability is good. They are diligent in trying to service my needs. Everything went well on my first visit. Sometimes there is difficulty with the technicians, but that isn’t the warranty’s fault. I am overall very happy with the service I have received. I hope they continue to act in the manner which they’ve acted thus far.

5 years ago

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Shirley Tomball, TX

Everything they told me was going to happen, happened. There were no hidden fees. It is accurate. It is a great value to me. My refrigerator was fixed by a very thorough technician. He called to let me know who he was. It was done within forty five minutes.

5 years ago

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Ericka Murfreesboro, TN

Great company that sticks with what they say they are going to do. Always handle my issues and seemed concerned about getting my issues fixed. A couple of months ago my faucet was leaking and they were fast to fix it. I would recommend them.

5 years ago

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Sarah Windsor, VA

I like that they have a flat right service fee. I also like that if they can't find someone, they allow you to find your own company an submit it for reimbursement. They also work to get things completed quickly. If we have any questions, they answer them completely. Some of the companies they use don't communicate well and don't contact the customer in a timely manner.

5 years ago

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Shabbir Winter Garden, FL

I have recommend choice home to my friends and family to much happiness and satisfaction. They are prompt to respond. The technicians are quality. I used it for the air conditioner and it was very professionally done. It was fixed right away. I find them very dependable.

5 years ago

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Srinivasa Frisco, TX

Customer support is really good. I had a few questions about what I covered and not covered and they were able to answer everything. It was great. I had my dish washer repaired. Their person showed up on time and was very polite. He did the price that was required and came back and fixed it and now it working perfectly fine. It is really nice.

5 years ago

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Caleena Saint Louis, MO

There are times when it takes a lot to get a technician out and sometimes I feel like I am not able to get all the information I need but it is a good price for the options that are covered and they are very helpful and friendly. When I needed a new water heater, it was initially difficult to get a technician to work with my schedule. The first guy wasn't super friendly but I was able to get a second technician who was wonderful. He put in a new one. It was great.

5 years ago

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Maria Lake Worth, FL

We had a different company before and Choice matched to the service with a low cost. We had a problem with the washing machine, it was taken care of. We needed one part and because of Covid there was a problem but that wasn't because of them. The one time we needed them for the air conditioning, it was making a lot of noise, and the technician came out two times and found they couldn't do anything.

5 years ago

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Al Jamestown, NC

This is the most affordable, most effective situation to protect my home without paying too much for repairs. The service is very consistent. It is done in a timely manner. It is very professional. The last time, a garage door wasn't working quite well so I used my warranty to service it. It was very professional.

5 years ago

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David Radcliff, KY

Purchased Choice Home Warranty at the advice of my property manager as I have a home and a rental property. He said that they were one of the best. They are a little bit slow in processing some requests. It may take two or three days before we get help. They very readily take care of the issue. It is very much worth it.

5 years ago

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Paul Deltona, FL

My realtor chose Choice. He said it was the best one. He gave us a year as a gift. It is very good. We had an outlet stop working and an electrician was sent out right away. He was very professional and informative. We are happy customers.

5 years ago

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Dawn Pacific, MO

I feel like the service is fairly price and quick. It is easy to go online and file claim. I had someone out the next day to repair my AC. It was quick and efficient. I had a water leak once and they made some recommendations for what needed to be done. It was great.

5 years ago

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Joseph North Las Vegas, NV

So far so good. I researched home warranties for veterans and I think this company is number one. So far they are very accommodating. When I had a problem with a company, they sent someone to fix it. When I call, I speak to someone ASAP. It took some time for the dryer parts. The company's contract is good. They are good.

5 years ago

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Debra Navarre, OH

Just referred my granddaughter to choice home warranty. I very seldom have a problem where I can't call and things aren't taken care of immediately. My hot water was fixed within 24 hours. I look forward to dealing with them in the future.

5 years ago

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Steven Hughesville, MD

The best price for the purpose. I don't see anything wrong yet. I was able to fix my up stairs air conditioner and my down stairs air conditioner. I had to get the part myself they first time but the second time I requested a different company an those people were great.

5 years ago

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Juanda Moore Katy, TX

It took 4 days from the time the unit was ready to be picked up until it was actually installed. I was without hot water for the duration. I had to repeatedly call the plumbing company to see when they would get it. I found out that I was taking to dispatch and not purchasing Dept. So she called and got in touch with purchasing and found out the the wrong company was being emailed to pick up the unit. When the plumbers got here they Hsiang the wrong size unit snd had to go to Home Depot to pick a 40 gallon water heater with a 3 year warranty. For some reason I fell like I didn't get the unit I paid $500 for uncovered costs.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 14th, 2021

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D. Sullivan Lexington Park, MD

Choice assigned an a/c contractor the same day is reported the claim. Choice made it clear because of health issues in our family that restoring a/c was a priority. Choice made sure the contractor scheduled an appointment that day. 5 stars for Chouce.

5 years ago