Name: Choice Home Warranty
Rating: 3.8

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Gilbert Pikeville, NC

My air condition went out. Choice's guys came out and twenty minutes later it was up and running. I haven't had any problems since. They have good people that work for them to do their service. They promptly come out when they say they're going to come out. It's a good value what you pay for with the warranty. Because if you unfortunately have to use your warranty two three times you've paid for a year for the price of the warranty.

5 years ago

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Jacob Saint Peters, MO

We've had to use our warranty twice. Both times we have technicians out within forty eight hours of our service call, both technicians were professional on the job and with the problem being resolved fairly quickly. They offer a solid home warranty product that enables the customer to choose what level they want to service their home and it's a decent value for what you get. I've had great customer service at this point, haven't had any problems getting service or being administered.

5 years ago

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Celia North Port, FL

I'm satisfied. Recently my air conditioning unit went out. And I contacted choice home warranty they sent a technician out. Told me who it was gonna be and they set up a time and everything went smoothly and technician was polite. There has been a little confusion but it was resolved but I think that could have been clearer. Any problems we've had they've been attended to right away and done well.

5 years ago

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Robert Wyncote, PA

It's easy to get a an appointment online. We didn't have a full replacement but other than that it's pretty good. I needed some help with our washer, the technician did everything he could to get that washer to work and it wouldn't work so we ended up getting cash. They always get back to me very quickly.

5 years ago

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Eman Fairfax, VA

The quality is good, they were very effective ,they called someone right away and that's the person I expected at the appointment and he has been good. He ordered the parts and came back and installed the parts of the dishwasher but the he couldn't do that to the microwave. I've called them about the three appliances, I have the microwave oven and the dishwasher, the oven once and nothing was wrong with it they had the to reset the electricity on it and it worked, and the dishwasher had a minor issue that they fixed. The microwave apparently could not be fixed. I was only offered one hundred and ninety one dollars and that is not to mention the installment value because it has to fit over the oven. Customer support is good, they were very receptive they act pretty quickly. It has been a good experience on that level. I do have an issue with that refund the policy that I they decided to give me a replacement on my microwave but they didn't give me the full value are you really never understood why that is because for me to replace it I have to pay full value they said they won't do that.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 14th, 2021

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Nancy San Antonio, TX

Very attentive and prompt. I'm very pleased, this is the first time I had used it and I am very very comfortable with it. I think we've had it around six months I'm not sure, and we had a leak home one of our faucets that they fixed. Very professional.

5 years ago

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Rebecca Midway, GA

Great customer service, great work. I have not had any problems and usually when I call to get service fee always there's someone. I just recently had a dishwasher issue and so they had to order a part and everything went well.

5 years ago

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Anonymous Mineola, TX

They provide excellent service and the customer service representatives are are great. I needed to use my warranty for my ice maker not working. The tech came out and fixed it, it was a bit late. They're just very knowledgeable and very quick get getting everything done.

5 years ago

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Lorenzo Westminster, CO

My garbage disposal was leaking. They got it fixed within three days looking at only report of mine. The guy that they sent is very efficient he was very nice and was really quick. It was really efficient, I got the request done within like five minutes and then within three days I have someone here in my house.

5 years ago

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Rochell Stafford, VA

Used my warranty when my A.C was leaking, but it was more so I didn't have to do a claim because it was actually the something that they said it was maintenanced though. When I called them to come out and do stuff and it didn't take them that long to get a contractor out here.

5 years ago

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Amar Plano, TX

I'm not really a hundred percent satisfied. The process is not transparent, I would rather spend a couple hundred dollars more to get a peace of mind by going to a better company if they can offer me you know no hassle service. I would want them to be more professional. Recently I requested for a repair on my cooktop and the company came, the technician came he tried his best to fix it, he said he needed to order some parts and come back. A couple of days later I got an email from choice saying my whole cooktop is in fact a commercial problem and they decline to cover any further repair on the cooktop which was absurd.

5 years ago

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Mark Henderson, NV

They they help me out when I need them the most and they didn't slack and gave a prompt response. Its valuable and it is not service that's not needed, only service required. Our qir conditioner went down and they sent a technician out right away, agood one and they they fixed it within an hour.

5 years ago

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John Cordova, TN

Some of the guys that they sent out haven't actually been companies that deal with what there's been out with. For example we had an electrical issue with the ceiling fan and he came out and looked at it and it turns out that there was a whole other a light switch that was attached to it which my husband got up and figured out on his own. So we paid a service fee for basically nothing. We also needed it to fix a washing machine. And they came out and fixed our washing machine. It definitely broke again but they did fix it the first time. They're usually pretty good about getting back but occasionally it takes a little while.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 14th, 2021

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Barbara Hamlin Macon, GA

Great service. Friendly. Speedy. Very professional accommodating. Fixed my airconditioner on the first go round. Had another home warranty company that sent 3 different companies out that never did fix the issues with my A/c.

5 years ago

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B. Phillips Wilmington, DE

I was approved for a repair in May and it was completed in September at no fault of theirs. Due to parts not being available, but through the process of waiting and repair personnel coming in and out I didn't get the run around. They stayed true to the approval until the job was done

5 years ago

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Jorge Szyffer Delray Beach, FL

They did everything they promised. I was very hesitant my friends told me not to bother by the way basically covering everything from the house to the pool and small leaks in the roof I called twice twice for the pool I canceled both times they never gave me a problem

5 years ago

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Michael Heldt Pahrump, NV

My 1st claim was a plumbing issue. I was given the option to call a local plumber of my choosing. Procedure was followed and work completed next day. I paid entire amount and then received a check for full amount minus the deductible within 30 days.

5 years ago

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Linda J Lovett Normangee, TX

I need all burners replaced. Tech said others tested fine, yet my food was burning on them. I think he only had one heat control switch on his truck. He drove over 2 hours to service me. So I filed a new claim for the same problem and they are sending another tech again, 2.5+ hours away to diagnose the problem. I know the problem. It's the heat control switch. Meanwhile I only have one burner out of 4 that I can cook on. I was told repairs by local technicians. Tech in Dallas and Houston are not local. I am not happy. I can't cook a meal with only one burner. I am very NOT happy fine.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 28th, 2021

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William B Wolfe Louisville, KY

Much better than my last home warranty company, which barely merited one start. Choice still needs to improve on wait times for phone calls and for employing North American phone attendants (which I was promised would be standard when I was sold my policy. The people I have spoken with were fluent in English, but still had accents that made them hard to understand sometimes for my old ears.

5 years ago

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David Van Tassell Liberty, TX

I have no problems with CW as they have been pretty efficient in what they do. I have had 3 claims in the last few years. One was a washing machine, which they replaced with a minimal check; the second was for a dishwasher which has never been taken care of and the third is for an electric kitchen stove which was decided to replace and I still have not gotten the info on the so called Lowe's Card. This one is only a month or so waiting.

5 years ago

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John B Fernandes Glendale, AZ

It was a nightmare getting my refrigerator repaired. The Sears service tech was rude and said it was under manufacturer warranty. Waited another week for manufacturer to come out and charge me $75 to tell me it was no longer under warranty. So I had to wait anther few day for Sears to come out at look at the refrigerator again with an apology. He needed to order parts and would take about two weeks. After the parts came in, we had to wait a few days for a tech to come in. I was not home but my father in law was there to let the tech in. The tech was rude and kept complaining and broke one of the parts so he had to order another part which would take another two to three weeks. My father in law asked him why so long? And rhe tech became rude to my in law. My in law threw him out. Three weeks later we received the part and about three days later another tech came in and fixed the refrigerator. After almost three most we had a working refrigerator.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 27th, 2021

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Dottie Sneed Cleveland, TN

I have had claims before and they were handled timely and fairly, however, I feel that this time it took a long time to just talk to someone by waiting for a callback and the amount they were giving us for our replacement was not a lot. I don't expect to be paid retail price for a new appliance but #300 was the first offer which I felt was very low compared to the amounts we had gotten on other appliances. I am also a Realtor and have used Choice as my number 1 choice when recommending a warranty for my clients. I had ordered 3 new warranties the week I called in my claim but I will look around at different warranties and options for my clients as I am not sure this is the best warranty I can recommend for my clients.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 22nd, 2021

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E. G. Florence Fort Washington, MD

I have recommended CHOICE Warranty to friends; however, as a personal preference, I prefer to speak with a live representative in lieu of a machine. After several attempts my information was conveyed and a technician contacted me the next day and my issues was resolved in less than 72 hours. I called on a Sunday and I had and everything was resolved early Tuesday.

5 years ago

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Curtis Philadelphia, PA

They were more sufficient at handling claims. Customer support varies claim to claim, its adequate. The warranty that they say that they'll replace something that they can't fix doesn't hold true because of the fact that I had an item that they were unable to repair and they only gave me a substantial amount of funds to replace it, but not enough to purchase a new or one that would meet the needs of the one that I needed to replace. Quality of service is good because they answer the problem very quickly. I think that needs to be more specific about what they're able to you know restore when it comes to certain appliances, like furnishes and stoves and things of that nature. I think they need to be more specific on what they will cover and what they won't cover and plumbing problems what they will cover and won't cover.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 15th, 2021

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Elier Port Saint Lucie, FL

The quality of service dependis on the supplier that they send and so far I've had a bad experience with one. I had a hot water heater that they told me that it was leaking and they end up replacing the water heater, I ended having to pay 400 dollars for it and Choice Home Warranty paid 579. And a week later the water heater was leaking again, the new water heater and they send another another plumber to the house and they figured out that it was not the water heater was leaking it was the pipe leaking to the water heater. So the company that they use, R&J plumbing charged me and charged Choice Home Warranty. And I talked to Choice Home Warranty they fixed the water heater that leaks for free and I had to pay the 65 dollar fee with that when I never was refunded for the 400 dollars that I paid. R&J plumbing said that just stuck to the story that it was the tank that was leaking but they threw the tank away. So that was a bad experience with one of the suppliers.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 15th, 2021

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Phillis Leblanc

They hard to get in touch with. They don't follow up with you

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 15th, 2021

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Ricky D Stewart Texarkana, TX

Called for my ac. They were here next day a d fixed it the first time.i might add they came here from Shreveport about 80 miles to here.highly recommend this company..very professional.i worked in this field over 30 years but now disabled.

5 years ago

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Victor Horn Chesterfield, MO

Each time that I've called Choice Home Warranty and with a problem they have responded quickly with a referral to a company that is qualified to fix the problem. I've received very good repair service. I've been surprised at how quick the response from Choice Home Warranty has been.

5 years ago

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Frank Bel Air, MD

I called about my washer. I had a repairman within a couple days, the resolution by the next day, and a Lowe’s E-card for a new washer within two weeks. I just bought the new washer right away and used the card for another purchase later. Worked great!!

5 years ago

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Chuck Lee Round Hill, VA

Home Warranty works hard to take care of our issues as quickly as possible. So far, they have sent very reputable people to do the work and this was not an easy task during Covid. They provide us with information in case we need to change the appointment and have been extremely polite and professional.

5 years ago

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Meredith Day Broken Arrow, OK

I have always had quick service and most of the items needing fixed have been covered. Be sure to understand what items or appliances will or will not be covered so you are not surprised. Some things are covered by your home owners insurance not an insurance like Choice Home Warantee.

5 years ago

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Ianthe Bryant Chattanooga, TN

The technician was prompt and quickly diagnosed the problem. He ordered the repair parts and scheduled a date to return. The parts were delivered to my house. On the agreed date, he returned and quickly completed the repair. It has been a few weeks and I am very pleased.

5 years ago

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Mitch Madison, AL

Choice has been very decent to work with. Have had 2 warranty issues in 2 years and both were handled well. Supporting contractors were professional and jobs completed promptly and fully. Garage door issue was most recently repaired and even the repair person was surprised the parts and labor were fully covered. That doesn’t speak well of many home warranty companies. Choice has met my satisfaction. Granted, both issues were under $300 each, but still handled well and promptly. Based on my experiences, I think Choice is better than average.

5 years ago

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Joye Robbins Charlotte, NC

My air conditioner stopped working at 6pm on a Thursday and I was contacted same at 10pm with a scheduled appointment. The technician was thorough and explained exactly what wrong and settled my worries for the need to replace the unit.

5 years ago

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Gloria Davis Northwood, NH

With our refrigerator and stove we got pretty good service except that the first technician refused to do the rest of the work until he was paid for past bills from other jobs but that was him when they called seers they came out right away and ordered the part and it got fixed the stove get fixed when they got the part in the only problem my head was my septic tank they couldn’t find someone to pump it for me

5 years ago

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Kathleen M Swanson Las Vegas, NV

I just got this insurance 2 months ago...& my microwave went out and the repair guy was here si must be a miracle... I thought it would take weeks. All fixed and I'm very happy. Also the guy that came out was was very nice.Would highly recommend this insurance Company.

5 years ago

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Lottie Thomas Stafford, TX

Because there was an issue with a leak in my attic. I thought it was the air conditioner and I had it check out by a Choice Tech. He stated it was my clue pipe and he would be back the next day with a ladder to fix x it. A day later a received an email from choice stating they didn’t repair what was not probably installed and i needed to contact a roofer. I contacted a roofing company they came out and stated that the leak was not from the roof that it was from the air conditioner.

5 years ago

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Laurie

They have a timely response and they provide you with alternative options for your providers which I think is just fantastic. My dishwasher went out and choice home warranty technicians came out they looked at it and then decided it it was best to replace the dishwasher and they do give a fair price for the replacement.

5 years ago Edited September 14, 2021

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Darrell Braden Cordova, TN

Great experience the technician was very professional and knowledgeable. The technician was safety oriented had mask and gloves on and answered all my questions. The technician informed me of all procedures as he was doing them. Excellent customer service.

5 years ago

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Anonymous Sun City, AZ

I am not handy so I was looking for somebody to do things I can't do. I have had to use it a couple of times and we've gotten great responses. I do find the salespeople who call you to be extremely inappropriate. They are very pushy.

5 years ago

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Iraima Missouri City, TX

I've been with Choice Home Warranty for a long time. The service is very accurate and fast. I used it twice in August for my air conditioner. They came quickly. The price is very reasonable. I have recommended them to people numerous times.

5 years ago

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William Charlotte, NC

I used Choice Home Warranty three weeks ago. My microwave had an issue and as soon as I put in the actual claim, by the end of the day the a technician was set up to come out the following day to take care of it. Every time I've called they've been very responsive and everything was handled professionally and pretty quick.

5 years ago

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Thomas Mooresville, NC

I never had a good experience with home warranty before but with choice it has been a really good experience. They respond within 2 days. Out dishwasher died two days before Christmas and the guy came out on Christmas Eve. We had to have it replaced and we got a check within a week. The people they use are excellent.

5 years ago

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Mike Bowie, MD

Their responses are punctual. I used the warranty this last week because there was a lot of water running. My toilet needed to be replaced. I got a response within ten minutes. They repaired it the same day. I would recommend them to anyone.

5 years ago

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Jennifer Diamondhead, MS

Everything happened really promptly. Communication is very good and fast. Someone was able to come out very fast. Everything was taken care of. Everyone is top of things. I think I am up for renewal in December and I think I will stick with them.

5 years ago

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Akbar Houston, TX

It is easy to use. They are always prompt getting back to you and getting someone on the job. I needed the warranty not too long ago for a plumbing problem. The guy came out and the problem was cleared up in a week. It works because they are professionals.

5 years ago

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Robert Shorter, AL

I am glad I am using them. They have very qualified people. They follow a consistent process. They are very fast and quick. Just this past week, I needed to use them to have some plumbing work done and they came very quickly. They were knowledgeable and did a good job.

5 years ago

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Skip And Brenda Amory, MS

One time I used the warranty for the refrigerator because it was not cooling and the warranty company set us up with a provider who was extremely professional and knowledgeable and took care of the problem immediately. It was really automated.

5 years ago

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Anonymous Wetumpka, AL

A little bit more expensive than it should be. Their customer care people were very friendly and knowledgeable. They were timely. and respond right away. Earlier this summer the air conditioner went out, I called them and within twenty four to thirty six hours the repair people were here.

5 years ago

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Sarah Humble, TX

It was very prompt and easy to go online and do the service call. It's very user friendly. We noticed that our air conditioning drain was clogged and while tit didn't actually cover it they still came out worked with the technician and it was great.

5 years ago