Name: 2-10 Home Buyers Warranty
Rating: 3.7

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Verified Customer

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Craig Zampa Brighton, MI

Unclear processes, slow follow up, poor coverage.

5 years ago

Reply from 2-10 Home Buyers Warranty

We’re sorry and embarrassed that you didn’t receive the assistance you expected. We’re already working to fix the issue and make it right.

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We understand you’re upset, and we want to try to fix it. You’ve trusted us to protect your home, and we want to earn that trust back.

Mar. 11th, 2021

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Verified Customer

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Christina Warden Tacoma, WA

Not timely with repairs, not communicative of our options

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christina , we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 10th, 2021

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Verified Customer

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Delois Gainey Wilmington, NC

Too long of wait for repairs, disappointed

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Delois, we’re sorry that our service earned us the poor rating you gave. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 10th, 2021

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Verified Customer

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Catherine Dayton, OH

Poor or unresponsive customer service and copay is too high

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Catherine, we’re sorry and embarrassed that you didn’t receive the assistance you expected. If you’d like, someone from our escalation team can contact you at your convenience.

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We understand you’re upset, and we want to try to fix it. You’ve trusted us to protect your home, and we want to earn that trust back.

Mar. 10th, 2021

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Verified Customer

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Smith Jacksonville Beach, FL

Nothing is ever covered! They pick lazy companies

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Smith, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Feb. 9th, 2021

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Verified Customer

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Gayle Manning Fernandina Beach, FL

Very difficult to work with and hard to talk to anyone no

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gayle Manning, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerwarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 8th, 2021

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Verified Customer

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Shannon Morgen Lawrenceville, GA

VERY unsatisfied. 1 customer service, not worth the money.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Shannon Morgen, we’re sorry that our service earned us the poor rating you gave. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 8th, 2021

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KT Omaha, NE

Pretty easy to use online but covered items are not clear.

7 years ago

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Arthur H Perris, CA

keep the customer informed, shorter service window

8 years ago

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Alma Bejarano Fresno, CA

I really appreciate the helpful and courteous assistance every time I call in to request a repair.

8 years ago

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lozeerose San Antonio, TX

2-10 was always prompt and good to work with.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lozeerose, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 21st, 2021

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Dylan Findlay South Jordan, UT

Not impressed by this home warranty. It did not cover anything and then they wanted me to pay a ton of money to renew it. Total waste of money!

8 years ago

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Deborah Bastien Guyton, GA

Complete waste of time. They only cover the structure nothing else.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Deborah, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Apr. 15th, 2021

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jon knutson Isanti, MN

fraud out of date vendors that are not approved. I think this whole service is not as advertised

7 years ago

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Leslie West Jordan, UT

Not impressed by the amount of things this warranty DIDN’T cover. Not worth the money.

8 years ago Edited September 14, 2021

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edward kubas Pennsville, NJ

NOT AS HELPFUL AS I THOUGHT IT WOULD BE....NOT AS ALL HELPFUL

7 years ago

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Samantha Gardner Phenix City, AL

It was great plan until they decided not to renew our service agreement.

7 years ago

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Brooke Bridgeton, MO

They don’t resolve complaints. I would give 0 stars if I could.

8 years ago

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Janet Adams Hartselle, AL

Very unorganized, and won't stand behind their warranty.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Janet, we're sorry to see we earned this poor rating from you. We're not sure what lead to this rating, but either way, we'd like to apologize for the poor experience. If you're interested in discussing the details of your experience, or if we can do anything to help, please send us a private message at facebook. com/210HomeBuyersWarranty and we'll be happy to assist in any way we can.

Dec. 15th, 2021

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shanna sorto Anderson, IN

Lack of communication, lack of compation

7 years ago

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Alicia Jasper, IN

Terrible service, do not waste your money.

7 years ago

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Stephen Downingtown, PA

No claims have been a covered service to date.

8 years ago