Name: 2-10 Home Buyers Warranty
Rating: 3.7

star star star star_border star_border

Derek Dayton, OH

Didn't cover underground plumbing, so that was a little disappointing. Covered repeated snaking but not the fix for the underlying issue. Paying $100 every time for snaking multiple times a year was not fun.

7 years ago

star star star star star

Radames Corujo Rochester, NY

we had problem with our heater , we called and they gave us a phone number and name of the person that could help us in our area.

7 years ago

star star_border star_border star_border star_border

Richard Gregory Cowden Murfreesboro, TN

In purchasing and moving into a new property, we purchased a Home Warranty from 2-10 Home Buyers in the hopes that we would be supported if there were any issues experienced. Not only was it incredibly difficult to get speedy services for the issues that came up with our property, the company littered their services with terms and conditions and after-the-fact loopholes to avoid paying costs. We ended up cancelling the policy and requesting a refund. Please, do yourself a favor and avoid this company.

7 years ago

star star_border star_border star_border star_border

Charles R Pisors Sparks, NV

I bought a home with Long Realty. They said 2-10 warranty was the best. Buyers beware. This company takes 2-3 weeks to get a dryer fixed. After 2-3 companies were dispatched, they refuse to the repair s. They dont like 2-10. After 3 weeks, I still cant get someone from 2-10 to come look at this. My glasstop quit heating. After getting the runaround for 2 months, they finally approved a cheapy replacement. I will never purchase a warranty from this outfit. Neither should you.

7 years ago

star star_border star_border star_border star_border

Kim G Perry, GA

The company has the poorest customer service. They nickel and dime you for services then don't follow through with what they promise. I requested services of a plumber which was in my contract they couldn't fine one in their system so I was on my own to fine one, set up service, pay, then ask them for reimbursement. The poor phone customer service was the final straw. Don't waste your money use another company,

7 years ago

star star star_border star_border star_border

Kristina Murphy Omaha, NE

We will not being using them in the future. There are far too much costs involved with using them (such as the $100 up front, labor, parts and return trip costs etc.). We saved over $200 by going with our previous service through Burton Plumbing.

7 years ago

star star_border star_border star_border star_border

Shari buske Central City, PA

When u call in needing service the staff was not aware i upgraded the warranty at the closing of the sale then proceeded to argue with me. Then when she finally got it and she sent the info to the service company. I had to make several calls to get the work order sent and was given several excuses from home warranties as to why the work order was not recieved by the service company

7 years ago

star star star star_border star_border

Joe Lancaster, OH

While still probably the best warranty company, the deceptive ads for the HVAC tuneup are a waist of money. They now charge for removal of a water heater and any code changes.

7 years ago

star star_border star_border star_border star_border

Micheletto Kelso, WA

Do not stand behind their service. The Contractor will be in front of you ready to start work and the 2-10 Rep will refuse to authorize the work. Happened multiple times. The first Contractor did shoddy work, was arrogant and within 3 months his work fell apart. 2-10 refused to stand behind their Contractor's work initially then approved it to be re-done until the new Contractor approved and then refused to cover the work. Did this "switch and bait" numerous times.

7 years ago

star star star star_border star_border

Pragneshkumar Eureka, MO

Needs to evaluate the quotation charges and actual work. I was charged extra for no service which were documented in quotation ( Gas line modification and out water line modification) .

7 years ago

star star_border star_border star_border star_border

M.Jacobson Camas, WA

We have been without an oven for 2 months. The initial appt was made, and when the contractor came he discovered the problem was for a part that had to be ordered. He said it would take 7-10 and would contact me as soon as the part arrived to make another appt. 7-10 days was 3 weeks ago! No one has contacted me and I cannot get a hold of the contractor now to see when the part will come.

7 years ago

star star_border star_border star_border star_border

LDS Mexia, TX

I selected 2-10 Home Warranty based on my real estate professionals recommendation. What a disappointment!! They were quick to sign me up, but try getting service, it is a complete ordeal. Want to fix something yourself, it's not covered, only a professional can provide service under the warranty. I won't go on a rant, just want to pass along my recommendation to look hard at the reviews and read all the fine print before choosing a home warranty company.

8 years ago

star star star star star_border

Barbara V Alters Dayton, OH

My heat went out and had surgery next day . they came in while having surgery and replaced my furnace and i came home to heat in my house. With out any hassel or mess

8 years ago

star star star star star

Hsin-Wen Lee Hockessin, DE

I had concern about my heater and contacted 2-10 Home Buyers Warranty. They quickly sent a technician and they examined it within a week.

8 years ago

star star_border star_border star_border star_border

Kathleen Hedger Godfrey, IL

Received NO ASSISTANCE with our pool heater...they provided NO authorized service personnel to us. We provided a diagnosis to 2-10 and were told via email that payment would be issued. We received NO payment. We called, this time we were told that WE had to purchase a new heater and pay for it...THEN (partial) payment would be sent to us. Consequently, we are unable to purchase and replace our pool heater. Thanks for NOTHING, 2-10.

8 years ago

star star_border star_border star_border star_border

Laura Heitman Cincinnati, OH

My AC unit has not been working properly since May. I called 2-10 in May and again in June for service. It was discovered that the condenser was leaking & needs to be replaced. 2-10 ordered the wrong size part and it sat in a warehouse for several weeks because they wouldn’t send it to my repair company. I am still waiting for my AC to be repaired! It has been very hot & humid & I have asthma. I don’t feel that 2-10 cares about customer satisfaction. I will not be renewing my contract with 2-10.

8 years ago

star star_border star_border star_border star_border

J Spotsylvania, VA

Unreliable vendors and no sense of urgency from anyone at 2-10 itself. First appliance vendor took our $100.00 deductible and never came back. Second vendor has taken a month and a half only to tell us that it would be repaired by LAST WEEK...still no refrigerator/freezer in our home. the "escalation department" is nothing of the sort. More of the same...no returned calls or emails. All the while, no working refrigerator/freezer for my family Wondering why I spent $500 on a home warranty with 2-10. If there was a negative star rating...2-10 surely has earned it.

8 years ago

star star_border star_border star_border star_border

Gina Decatur, GA

My AC has been out for 8 days at this point and counting. I live in GA and with the heat in August 90+ degrees and I keep getting delay after delay on getting it fixed. I was told I was prioritized was placed on the "will call" and my AC would be fixed within 3 days. On day 3 I was told the supply house they requested the part from does not have the part and it would be an additional 3-5 days. 3 days later, told the part was on back order an they will email me when the part is available. Customer service is horrible as well as the warranty.

9 years ago

star star star star_border star_border

Gary Westwood, NJ

2-10 Home Buyers Warranty coverage came with our new home purchase. 2-10 seems to be fair and competitive in their industry; they are aggressive with advertising reminders and regularly offer reduced ‘sale’ pricing packages.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gary, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 21st, 2021

check_circle

Verified Customer

star star star star star

Bob Pew

Prompt service. Nebraska Home appliance repair was awesome

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Bob, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

check_circle

Verified Customer

star star star star star

Dan solomon

Great service quick response to all questions

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Dan, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

check_circle

Verified Customer

star star star star star

Iliana Dimitrova

easy to use and quick to dispatch a service and good value

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Iliana, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

check_circle

Verified Customer

star star star star star

Hotton

Great service and options for our repair.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Hotton, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

check_circle

Verified Customer

star star star star_border star_border

James High

It takes too long to get anything done and you can't get in touch with anyone quickly.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi James, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

check_circle

Verified Customer

star star star star_border star_border

Ken Williamson

The warranty has more limited coverage than I realized. Very difficult customer service options.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ken, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

check_circle

Verified Customer

star star star star_border star_border

Anonymous

The one time I had to use it they did not get back with me in a reasonable amount of time.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

check_circle

Verified Customer

star star star star star_border

Amyn

Very helpful. I used my warranty and we got a plumber in very quickly.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Amyn, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

check_circle

Verified Customer

star star star star star

Ramesh

They are really, really quick and very low value.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ramesh, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

check_circle

Verified Customer

star star star star star

Alford Houchins

Fix problems quickly and without any hassle.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Alford, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

check_circle

Verified Customer

star star star star star

Keily Webb

The warranty is very convenient and easy to use.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Keily, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

check_circle

Verified Customer

star star star star star

Mark Wertman

They contacted and schedule a repair person immediately

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mark, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

check_circle

Verified Customer

star star star star star

Matt Kulesza

They have always helped out in the most professional way!

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Matt, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

check_circle

Verified Customer

star star star star star

Errol Gay

They take care of your breakdowns promptly

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Errol, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

check_circle

Verified Customer

star star star star star

Donna

My rep is fast to respond and gets things fixed quickly.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Donna, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

check_circle

Verified Customer

star star star star star

JoAnne Schepis

They contract with professional companies

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi JoAnne, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

check_circle

Verified Customer

star star star star star

Thomas Dintino

Excellent service, lowers my stress level.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Thomas, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

check_circle

Verified Customer

star star star star star

Joan Calhoun

Good response and repair/replacement experience

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joan, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

check_circle

Verified Customer

star star star star star_border

Marvin

Due to a lack of of employee I had to wait quite awhile to get some work done.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Marvin, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

check_circle

Verified Customer

star star star star star_border

Michael

Coverage was said to be without problem and by my assessment they're correct.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Michael, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

check_circle

Verified Customer

star star star star star

Kaylyn

Very efficient. Repaired the bathroom toilet.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kaylyn, we're glad to hear your toilet got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

check_circle

Verified Customer

star star star star star

Lewis

Their response time is great, excellent. I had no issues.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lewis, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

check_circle

Verified Customer

star star star star star

Anonymous

I requested service online and I got what I wanted.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

check_circle

Verified Customer

star star star star star

Kimberly

The customer service was friendly and knowledgeable.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Kimberly, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

check_circle

Verified Customer

star star star star star_border

Anonymous

I got a quick response. I used it once for a problem with the range.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

check_circle

Verified Customer

star star star star star

Andrew Funk Evansville, IN

So far been very easy to use.Very friendly service.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Andrew, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

check_circle

Verified Customer

star star star star star

Harold Roberson Alpharetta, GA

Responded immediately to an ice maker repair.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Harold, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

check_circle

Verified Customer

star star star star star_border

John Chowske Saint Augustine, FL

Always an immediate response with excellent service providers

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Bobbie Boyd Niles, OH

Dishwasher part is no longer available so company sent a buyout offer that wouldn't even be enough to purchase another dishwasher.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bobbie, we're sorry to hear how you feel about your recent experience. If you feel we did not honor our coverage, please give us a call and we will review your claim with you. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time.

Mar. 28th, 2022

check_circle

Verified Customer

star star star star star

Syed K Qadri Lawrenceville, GA

Customer service is the best and quick response.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Syed, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

check_circle

Verified Customer

star star star star_border star_border

Jeannette Jackson Little Rock, AR

Takes too long for the contractor to get in touch with you after you call in the claim

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jeannette, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022