Name: 2-10 Home Buyers Warranty
Rating: 3.7

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Verified Customer

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Martin Broach Lancaster, SC

There were communication issues with Sears

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Martin, thank you for sharing. we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jan. 31st, 2022

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Lisa Athens, GA

Prompt response to complaint about a system in the home.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lisa, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Jennifer Wright City, MO

Always helpful but did not hear my complaints.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jennifer, we're sorry to hear you weren't able to voice your complaints. If you will give us a call or send us a private message at facebook .com/210HomeBuyersWarranty we'll be happy to listen.

Jan. 27th, 2022

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Susan E Murphy Indialantic, FL

Recent poor experience with a vendor and 2-10's inability to resolve the problem.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Susan, we're sorry to see we earned a poor rating from you. We're not sure what lead to this rating but we're happy to learn. If you're interested in discussing the details surrounding this review, or if we can do anything to repair your experience, please send us a private message at facebook. com/210HomeBuyersWarranty and we'll be happy to assist in any way we can.

Jan. 24th, 2022

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Johnie Gombo [USA] Fairfax, VA

Replacement items are not the same as the original, which could not be fixed.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Johnie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 29th, 2021

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Karen Hunt Rio Rancho, NM

Takes too long to get service. Website doesn't work correctly. Pay too much per year. .

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Karen, thank you for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 29th, 2021

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Lisa MARTIN Lithia Springs, GA

They always provide services in a timely manner.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lisa, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 29th, 2021

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Carl Gerhold High Point, NC

Fair and responsive, but the process is time-consuming

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Carl, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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Marilyn Judith Frankel Oak Ridge, TN

Pretty good in most areas (service people who came to repair) but expensive

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Marilyn, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 3rd, 2021

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Robin Postwaite Rochester, NY

Home buyers communicates will with its members.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robin, thanks for the great review, and more importantly, thank you for being the best part of 2-10 Home Buyers Warranty!

Nov. 24th, 2021

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Tina M Jones Columbia, SC

Too expensive... not east to use your own provider and reimburse

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tina, thank you for your response and your honest feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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Dr Lili Hodis Santa Monica, CA

Good workmanship. But can't get through to you by phone

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your honest feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home

Nov. 4th, 2021

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Damian M Stone Mountain, GA

Too long to replace microwave oven. About 2 months to be exact

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Damian, thank you for your response and your honest feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Fikru Silver Spring, MD

They covered the service but not in a timely manner

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Fikru, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. Thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 11th, 2021

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Craig Smidt Los Angeles, CA

Worst service I have ever received. 3 Service Contractors later and I still have not gotten my fridge fixed

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Craig, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear your fridge is still not fixed. We know how frustrating that can be and we're here to help. If you are still in need of assistance, please send us a private message, here or on Facebook, with your service address and we'd be happy to review your claim and help you get this resolved.

Oct. 11th, 2021

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Mary Ann Marchesano Sicklerville, NJ

Most times they suggest a good Contractor

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mary Ann, thanks for the review, and more importantly, thank you for being the best part of 2-10 Home Buyers Warranty!

Oct. 11th, 2021

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Ashli Britt Palm Coast, FL

They made it easy for me during my claim

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey Ashli, we're glad we were able to make it easy! Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

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Stan Ewing Carrollton, TX

speed of service. good customer service.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Stan, thank you for the review! We appreciate your support.

Sep. 10th, 2021

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She fic Norcross, GA

I can never get in touch with anyone and i dont like that they send different contractors to your house

5 years ago

Reply from 2-10 Home Buyers Warranty

We appreciate your feedback, we are experiencing higher than normal call times. We understand your time is valuable so we appreciate your patience.

Jun. 23rd, 2021

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Carla Galien O'fallon, IL

Actually getting items repaired takes forever! It took 9 days to get a new hot water heater.

5 years ago

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Helen Gleason Wayne, PA

I wish my hvac rebate were more but it was paid promptly!

5 years ago

Reply from 2-10 Home Buyers Warranty

Thank you so much for the 4-star rating. Everyone at 2-10 Home Buyers Warranty values your continuing business!

Jun. 21st, 2021

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Limin Chen Cypress, TX

Reasonable price. Good service. Online system need improve.

5 years ago

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Lisa Mullings Virginia Beach, VA

Response time has been slow compared to previous years.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey Lisa, we’re glad you had a positive experience overall, but we want to apologize for the slow response time you mentioned. We're working hard to resolve any delays as our call volumes increase and we'll do our best to make sure you have a quicker response next time. We appreciate your feedback and support!

Jul. 14th, 2021

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Chris Buckley San Antonio, TX

Current work request has been an ABSOLUTE disaster!! 7 weeks and still no resolution. Ridiculous!

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Chris. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 18th, 2021

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Claylan Coursey Lubbock, TX

Their plan for assisting and communication is growing more difficult to follow. Poor communication!

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Claylan, thanks for your review. We’re really sorry about the long hold time you dealt with on our phone system. We hate waiting on hold, too, and we really hate making you wait.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
Thanks for trusting us to protect your home. We’ll do our best to make it more convenient for you next time.

Mar. 10th, 2021

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Sheila S Jacksonville, FL

Poor selection of contractors. They tend to not be professional or top quality.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Sheila, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’ve looped our contractor relations team in about this issue. If you’d like, they can contact you shortly.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Mar. 10th, 2021

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Amy Suffolk, VA

Poor coverage, long phone hold times. difficult to use your own contractor

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Amy, we’re terribly sorry that the service request process was so frustrating. We hate letting our clients down. If you’d like, someone from our escalation team can contact you to discuss next steps.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We hope you’ll give us another chance to make this right.

Mar. 10th, 2021

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Daita Serghi Fairfax, VA

timely service, large network of contractors

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Daita Serghi, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Mar. 2nd, 2021

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Sara Wuthrich Godfrey, IL

Terrible Customer Service, inaccurate/contradicting information given to us by different CSR‚Äôs.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sara, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 2nd, 2021

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Julie Louisville, KY

I had to have replace hvac system and they would not help in any way after 13 years with the company.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Julie, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 23rd, 2021

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Stefano Cazzaniga Greensboro, NC

Every single time I run into issues the delay the repairs and cause me extra costs and huge waste of time

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Stefano Cazzaniga, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 4th, 2021

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Barbara Apex, NC

The objective was to come to my home and find ways to not work within the warranty and extort at $100.00 service fee

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 4th, 2021

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Julia Bella Vista, AR

All the repairmen sent were competent and respectful.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Julia, we’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Feb. 9th, 2021

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A Houston, TX

Customer service is horrible and they don't try to accomdate the actual customer

5 years ago

Reply from 2-10 Home Buyers Warranty

We’re sorry and embarrassed that you didn’t receive the assistance you expected. We'd like a chance to make it right.

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message on our Facebook Page or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

Feb. 4th, 2021

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Semere Wilmington, DE

Not happy. I needed their services for the dry wall in the kitchen and nobody fixed it and it has been over two weeks.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Semere. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Feb. 2nd, 2021

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Verified Customer

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Leonard Hay Winston Salem, NC

I had a gas leak but it was repaired via my warranty.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Leonard Hay, we’re so happy that you had a great experience with the 2-10 Home Buyers Warranty staff. They’re always working hard to help you protect your home, and we’re glad you rated them so highly. They deserve it! Thanks for your continuing business.

Feb. 9th, 2021

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Debbie Eatonton, GA

Customer service is great but the coverage is terrible. I think it is a waste of money. I am not impressed.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Debbie, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Feb. 9th, 2021

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FFROCK North Myrtle Beach, SC

I've had issues with my 15 year old air conditioner for 2 years. IT DOESN'T WORK! I was told by 2 companies it needs replacement, but they sent another company who keeps putting a bandaid on it. Waste of money.

4 years ago

Reply from 2-10 Home Buyers Warranty

We're sorry to hear you feel that way. If you feel like we've made an error please give us a call and we'll be happy to assist in any way we can.

Feb. 16th, 2022

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Siby M Brandon, FL

Their web site wont work for service request. Phone nobody answers or even answer after holding one hour transfer to some other department and hand up. Disorganized company in my experience, or was trying to avoid claims.

5 years ago

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Richard Delaquis Alexandria, VA

"The technician was prepared with a new component as the old one failed and was rusted tight.".

6 years ago

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Glen Fuquay-Varina, NC

Garbage. Have a warranty where a garage spring is specifically covered. The garage spring broke and they denied the claim stating "there must have been a pre-existing condition". Do not use this company.

7 years ago

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George Blackwood, NJ

I love them. They are easy to gain access to and they provide excellent Customer service

7 years ago

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Bhawani Gautam Pittsburgh, PA

The warranty is just a name sake and look at the kind of professionals they have contracted with. Didn’t fix my HEATING problem, just recommended a filter change and took $100

7 years ago

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Chrissie New Castle, DE

Very friendly service and extremely helpful in the event of dealing with my claim

7 years ago

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Linda Pond Indianapolis, IN

.. Never had any problems love to work with them. They are very friendly and helpful.

7 years ago

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charles davis Sanger, CA

Three week wait for simple Dryer repair. although they did refund my service fee $75. 1 week wait to repair air cond in the summer, if you are looking for prompt service keep looking. we are looking to change.

7 years ago

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Kenneth Coy Evansville, IN

-10 THATS NINUS 10. OUR REPAIRS WHERE NEVER DONE ON OUR WASHER. HOW LONG DOES IT TAKE TO GET PARTS FOR A WASHER? wE HAVE BEEN WATING 3 MONTHS FOR THE REPAIRMAN TO RETURN WITH THE PARTS AND MAKE REPAIRS.

7 years ago

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Joy Mullica Hill, NJ

Horrible company. Save your money. I have a double oven. One does not work and can not be repaired. Haven’t heard from anyone about how this issue will be resolved. The holidays are coming and I’m down an oven.

7 years ago

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Jason Saint Charles, MO

No real complaints at the moment. They answer their phones and send people out to fix my problem.

7 years ago

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Gerri Hand Clementon, NJ

It was wonderful. All I had to do was make the initial call and they handled the rest.

8 years ago