Name: 2-10 Home Buyers Warranty
Rating: 3.7

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Verified Customer

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Daughn Silar Cincinnati, OH

Hard to get contractors at times in the past.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Daughn, thank you for your your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Robert R Barlow Southport, NC

Bad commutations. poor service and bad customer service reps.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're sorry to hear you feel that way. What you've described is not the experience we aim to provide. If you are in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 16th, 2022

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Humphreys Munai Dallas, GA

Slow to respond and failure to document all interactions costing me money

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Humphreys, we're sorry to hear about the issues you've experienced. What you described is not the experience we aim to provide. We would like to investigate your experience and see if there is anything we can do to repair our reputation with you. You put your trust in us and we want to earn that trust back. If you're willing, please send us a private message at facebook. com/210HomeBuyersWarranty

Dec. 15th, 2021

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Clay Denver, CO

Nearly impossible to get in touch with, unreliable on reimbursements

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Clay, we're sorry to hear you feel that way. If you are still in need of assistance, please send us a private message with your service address, and we'd be happy to review your claim and help you get this resolved.

Oct. 5th, 2021

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Verified Customer

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Blanca Luna Tucson, AZ

I have a pending service request open since June and no follow up as of yet

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Blanca, we're sorry to hear about your unresolved service request. If you will send us a private message with your service address, we'll be happy to help get your claim resolved.

Oct. 6th, 2021

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Cody Gantz Weaver, AL

No calls, no communication over anything, lack of care for clients

5 years ago

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Andrew Realon Springfield, VA

Bad customer service, terrible phone system and wait times

5 years ago

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andres.garcia Atlanta, GA

Bad experiences and no follow up to issues.

5 years ago

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Charity Drewry Matthews, NC

Incredibly slow on responding to requests and actually getting things done.

5 years ago

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Verified Customer

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Kris Gilbert Warrenton, VA

They are very slow at getting you help and don't pay for hardly anything

5 years ago

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Alex Newberry, FL

Doesn't pay claims, liars, no one follows up, long wait times

5 years ago

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Christopher Brennan Virginia Beach, VA

It took over three and a half weeks to get my hot water heater fixed.

5 years ago

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Cynthia Nelson Mesa, AZ

Process More stressful than ever, and on hold for very long time

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Cynthia, thanks for your review. We’re really sorry about the long hold time you dealt with on our phone system. We hate waiting on hold, too, and we really hate making you wait.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
Thanks for trusting us to protect your home. We’ll do our best to make it more convenient for you next time.

Mar. 25th, 2021

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Verified Customer

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Ashlee Gainesville, GA

Very poor customer service and Terrible experience all together!

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ashlee, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homewarrantyreview or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 25th, 2021

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Anonymous Schenectady, NY

Cause they’re garbage. They really have no customer service ethic.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 25th, 2021

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Jane Doe Braselton, GA

They put on a band-aid. Not correct the problem.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jane, we’re sorry that our service earned us the poor rating you gave. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 10th, 2021

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Hatcher Disputanta, VA

Barely cover anything, plumbing company they sent was terrible

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Hatcher, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Mar. 10th, 2021

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Curtis Adams Parkville, MD

They use low level vendors. Can never get thru to customer service

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Curtis, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 10th, 2021

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Robbie Denver, CO

Customer service is terrible. Responsiveness to client needs is terrible.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robbie, we’re sorry that our service earned us the poor rating you gave. Though we hate to hear that you had such a negative experience, we’re glad you told us about it. If you’d like, someone from our escalation team can contact you.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 2nd, 2021

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Sherry Payne Covington, GA

Service company that was sent out did not know what he was doing

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Sherry, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right, and we hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Feb. 24th, 2021

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Alexis Rodriguez Reyes Jacksonville, FL

Contractors some times don't want to do any work.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Alexis Rodriquez Reyes, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’ve looped our contractor relations team in about this issue. If you’d like, they can contact you shortly.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Feb. 9th, 2021

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Verified Customer

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Cecil West Palm Beach, FL

Plumbing company not trained. $75.00 and gave 1 advise.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Cecil, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’ve looped our contractor relations team in about this issue. If you’d like, they can contact you shortly.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Feb. 8th, 2021

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Verified Customer

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Dee Bazile Humble, TX

The warranty does not cover what was relayed from my builder.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Dee Bazile, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Feb. 8th, 2021

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Nelson Meredith Brooklyn, NY

The bigest ripoff don't fall for it their always have an excuses to disapprove service and you get stuck with their service fee not refundable.

6 years ago

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Julie O Burns Ardmore, TN

The worst service ever. Sends out shady contractors refuses claims . Try your home owners insurance. Some offer warranties

7 years ago

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Danielle Atwater, CA

Still have electrical issue. No one ever called once the claim was filed. Terrible experience. Requesting refund for the renewal premium!

7 years ago

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Guadalupe Castaneda Albuquerque, NM

Customer service was good and it didn’t take long to get everything done.

7 years ago

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F. Rivera The Bronx, NY

Sometimes service providers take more than 24 hours to respond to an emergency!

7 years ago

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Ron Zachow

Need to have Services closer to home, so we don't have to wait days to get assistance

7 years ago

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C V Moorestown, NJ

Good claim payment history. Easy website

7 years ago

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Edward Tripp Rochester, NY

I have used several times and received great service.

7 years ago

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Cheryl Joordens Sacramento, CA

The vendor for the air conditioner has not completed the work and it has been over a month

7 years ago

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vincent Vancouver, WA

Convenient and easy to use . Always a good experience

7 years ago

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Michele Vandergrift, PA

Always there Extremely Courteous and polite

7 years ago

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Armando Diaz Lathrop, CA

They are quick to solve your problem and easy to get a hold of

7 years ago

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Whit Moss Point, MS

Great company. Very professional. Great customer service.

8 years ago

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Steve Ferguson Sylvania, OH

Had to call service company to make appt but after that everything went smooth

8 years ago

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Nicole Hagerty Youngstown, OH

The online portion is more user friendly than talking to the actual people.

8 years ago

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Jennifer Washington, DC

I was without A/C for over 2 weeks in 95+ degree weather. It actually never got fixed. We ended up fixing it ourselves.

8 years ago

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Karen Udom Dayton, OH

Pleased with the convenience of getting someone out to our house for service.

8 years ago

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Don

No response from assigned contractor- no follow- up by company- beware - if you want service this is not the company to go with

9 years ago

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Aaron Walton Columbia, SC

Great responsive times and low wait times the majority of the time.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Aaron, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Marge Owen

It took to long to get parts for broken dishwasher

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Marge, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Makenna Gates

I am very unhappy with the service I am receiving

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Makenna, we're sorry to see we earned a poor rating from you. We're not sure what lead to this rating but we're happy to learn. If you're interested in discussing the details surrounding this review, or if we can do anything to repair your experience, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to assist in any way we can.

Apr. 11th, 2022

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James Wiley Atlanta, GA

Slow reimbursements and limited services

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi James, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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Julie Johnston Tucson, AZ

Horrible unavailable useless "customer" service

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Julie, we're sorry to see we earned a poor rating from you. We're not sure what lead to this rating but we're happy to learn. If you're interested in discussing the details surrounding this review, or if we can do anything to repair your experience, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to assist in any way we can.

Mar. 17th, 2022

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Stephanie Piper Omaha, NE

Can't get through to customer service. Ever.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Stephanie, thank you for sharing. We are aware, and apologize, for our extended hold times. We are working tirelessly to resolve this issue. We highly recommend using our homeowner portal to place claims, check status updates, etc. We appreciate your patience and understanding while we work through this and hope you’ll take advantage of the self-service options available through our homeowner portal found at 2-10 .com/sign-in/”

Feb. 1st, 2022

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Bethany R Jones Phoenix, AZ

Available contractors are insufficient! We have 2 properties covered in 2 different states and we have yet to have a smooth experience where the needed repair is covered and repaired in a timely manner. We have had to use out of network contractors several times, requiring a huge amount of time and effort on our part for scheduling and requesting reimbursement. Additionally, the customer service experience has been terrible. I was hung up on by a "supervisor". Reps are impatient, not helpful, push off responsibility, and are not invested in the customer outcome. Too many cooks in the kitchen.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bethany, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. If you have any outstanding issues, feel free to send us a private message with your service address and we'll be happy to assist in any way we can.

Oct. 6th, 2021

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CONNIE SUMMERS Colbert, GA

give you runaround and don't want to pay

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Connie, we're sorry to hear you feel this way. If you experiencing and outstanding issue, please send us a private message with your service address and we'll gladly help get it resolved in any way we can.

Oct. 6th, 2021

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Sheila Warewilson Stockbridge, GA

Poor customer service would not recommend 2-10 to anyone

5 years ago