Vivint: Read 8,283 User Reviews From Real Homeowners

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Danny

There isn’t anything good about Vivint. Their cameras don’t work properly.

6 years ago

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Karen

Vivint needs to get a better security system. There is nothing I like.

6 years ago

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Guillermo

Salesman is a liar, he lied a lot. They did not change the existing system.

6 years ago

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Sam

Horrible customer service- my issues were not resolved after multiple attempts

6 years ago

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Teresa Jaquez

Im not happy at all with my service i have nothing but issues

6 years ago

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V Lovato

no good I want to cancel they will not let me.

6 years ago

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Wilson

Terrible reps provided false information and lied about pricing

6 years ago

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Connor Bifferato

Good people, ABSOLUTE worst product snd ability to make it work

6 years ago

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Diane

Do not buy in to this - their customer service is below poor.

6 years ago

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Fenemore

Good and responsive to my needs/request. They resolved my problem promply

6 years ago

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Kristi

The sales guy was completely dishonest in his presentation.

6 years ago

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Alicia

They are a horrible company, I would not recommend them to anyone

6 years ago

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Julie Berlin

Terrible customer service and products installed not supported

6 years ago

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Clint / Jodi Downs

I absolutely hate it and I will not recommend it. Camera sucks

6 years ago

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Michael Peabody

The worst customer service ever. Zero support on tech or product.

6 years ago

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Martina Torres

My front Door bell is not recording anymore

6 years ago

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CM

Lies, overpriced, shoddy work. This company is one big scam. Dont trust them

6 years ago

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David Duro

Super sketchy salesman adding random charges to boost his commission.

6 years ago

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Mario Moreno

Excellent product. Poor customer service and installation.

6 years ago

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Linda Alexander

Horrible. Deceitful sales practices and poor customer service

6 years ago

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Karl

I don’t like the company. They have horrible customer service.

6 years ago

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Bradford

Camera problems from the beginning until now

6 years ago

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Mario Gonzalez

Bad , for the money that I'm paying I expected a better quality product.

6 years ago

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Dennis Nelson Syracuse, UT

Not a good experience. Faulty equipment and bad customer service

6 years ago

Reply from Vivint

Thank you for your feedback, Dennis. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 10th, 2020

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Nathaniel Roanoke, VA

Their poor service sucks. I wish I never would have gotten it.

6 years ago

Reply from Vivint

Thank you for your feedback, Nathaniel. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 10th, 2020

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Cathy Meier

not very good, I have not been able to access my account online

6 years ago

Reply from Vivint

Thank you for your feedback Cathy. We understand your frustration and would like to see how we can assist you. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Jul. 15th, 2020

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Carmen Pagnotta Port Jefferson Station, NY

50-50 sometimes really good other times frustrating

6 years ago

Reply from Vivint

Thank you, Carmen, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our support team at your convenience by calling 844-241-3243.

May. 15th, 2020

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Anonymous

The equipment is basic for home security. Customer service needs to improve.

6 years ago

Reply from Vivint

Thank you for your feedback. We understand your frustration and would like to see how we can assist you. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Jul. 15th, 2020

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Harrion

Not very pleasant, it's not what I expected and far worse than my last provider

6 years ago

Reply from Vivint

Thank you, Harrion, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience by calling 844-241-3243.

Apr. 23rd, 2020

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Richard Talley

Very unhappy with Vivint. Feel total runaround whenever I have contacted them.

6 years ago

Reply from Vivint

Thank you for your feedback, Richard. We'd like to see how we can assist you. Please call us at 18002165232.

Mar. 16th, 2020

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Becky Missouri City, TX

We are unhappy with service and equipment. Equipment is consistenly offline.

6 years ago

Reply from Vivint

Thank you, Becky, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your system concerns further. Please contact our chat support team at your convenience using this link:

Feb. 1st, 2020

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D Petrie

Poor customer service, Sales team not trustworthy

6 years ago

Reply from Vivint

Thank you for your feedback D. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Rene Cruz Sacramento, CA

It started off good but then progressed to bad experience when we cancelled

6 years ago

Reply from Vivint

Thank you for your feedback Rene. We would love to look into your concerns further. Please contact our chat support team using this link:

Feb. 17th, 2020

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Mamita

Horrible Service. I would not recommend this security company to anyone.

6 years ago

Reply from Vivint

Thank you, Mamita, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Mendez

Horrible! Never works! Way too many calls to get it fixed; not worth our time!

6 years ago

Reply from Vivint

Thank you for your feedback Mendez. We would love to look into your concerns with your system further. Please contact our chat team using this link:

Feb. 18th, 2020

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Lorena Casanova

Not so great, I constantly find myself calling to fix one issue or the other

6 years ago

Reply from Vivint

Thank you for your feedback Lorena. We would love to look into your concerns with your system further. Please contact our chat team using this link:

Feb. 18th, 2020

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Kevin Wolverton

Not good. Door locks no longer work. Door sensors always need batteries

6 years ago

Reply from Vivint

Thank you for your feedback Kevin. We appreciate your honesty about your experience with us. We would love to look into your concerns with your door locks and sensors further. Please contact our chat support team at your convenience using this link:

Dec. 1st, 2019

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Anita

Great until installed, then the service is like pulling teeth

6 years ago

Reply from Vivint

Thank you for your feedback Anita. We appreciate you letting us know about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Ron Bates

To high for the service and always have rebooting the system

6 years ago

Reply from Vivint

Thank you for your feedback Ron. We would love to look into your concerns with your system. When you have a chance, contact our chat team using this link:

Feb. 23rd, 2020

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Thomas

Not as well that I had planed. Had to many problems

6 years ago

Reply from Vivint

Thank you for your feedback Thomas. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Dec. 1st, 2019

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luckpd West Lafayette, IN

I called for a quote, the person I talked to was rude and unprofessional and impatient. Worst customer service I have ever talked to.

4 years ago

Reply from Vivint

Thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Nov. 5th, 2021

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Sean Rivers Nashville, TN

I enjoy the product but our door locks are constantly saying they arent locking when they are .

5 years ago

Reply from Vivint

Sean, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Aimee Hancock Lubbock, TX

Customer service is horrible with this company. They often refuse to send out a technician. I will be canceling all of my services.

5 years ago

Reply from Vivint

Aimee, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Kevin Borjas Tuscaloosa, AL

I think Vivint is great for anyone who isn't capable of setting up their own system.

5 years ago

Reply from Vivint

Kevin, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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shalonda Marie Detroit, MI

Good service, but a little over priced if u ask ne

5 years ago

Reply from Vivint

This is great feedback, Shalonda! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Valarie Moore Peoria, IL

My system is working great thanks I love it

5 years ago

Reply from Vivint

This is great feedback, Valarie! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Temira Louisville, KY

I signed up over 2 years ago and both times vivint rescheduled saying no tech was available in my area. So I have yet to get service.

6 years ago

Reply from Vivint

Thank you for your feedback Temira. We would love to look into this situation further. Please give us a call at 800-216-5232.

May. 15th, 2020

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Carlos

They really have gone out of their way to help us.

6 years ago

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J.M.

The door bell cam an thermostat control is what sold me. Like the product

6 years ago

Reply from Vivint

Thank you for your feedback JM! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Heath Wesley

They have very fast and reliable response time!

6 years ago

Vivint Reviews