Vivint: Read 8,283 User Reviews From Real Homeowners

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Verified Customer

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Lorraine

The security system from Vivint is easy to use.

6 years ago

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Verified Customer

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Richard

Customer service has been pretty good and I feel protected.

6 years ago

Reply from Vivint

Thank you for your feedback Richard! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Eric

Customer service and the equipment are horrible. I would sell the company to somebody that knows how to run it.

6 years ago

Reply from Vivint

Thank you for your feedback Eric. We understand your frustration and would like to see how we can assist you. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Jul. 15th, 2020

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Verified Customer

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Mark Mueller Brentwood, CA

Good value for the money and easy to use with the phone app

6 years ago

Reply from Vivint

Thank you for your feedback Mark! We appreciate you letting us know how you're enjoying your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Charlotte MacPherson-Levesque

The newer panel is an improvement over the older.

6 years ago

Reply from Vivint

Thank you, Charlotte, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Hans Hoffman

Everything works well Replaced some batteries

6 years ago

Reply from Vivint

Thank you, Hans, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Bernard Colorado Springs, CO

Trouble with bill got bill fixed happy with experience

6 years ago

Reply from Vivint

Thank you, Bernard, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Frances Amarillo, TX

Most problems are taken care over the phone.

6 years ago

Reply from Vivint

Thank you, Frances, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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goldstein Tucker, GA

easy to use and program, good to see who is at door

6 years ago

Reply from Vivint

Thank you, Goldstein, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Gonzalo Factor, Jr. San Antonio, TX

We have had no problems with the cameras and have had to replace the batteries on some of the doors but no problems.

6 years ago

Reply from Vivint

Thank you, Gonzalo, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the cameras further. Please contact our support team at your convenience by calling 844-241-3243

May. 15th, 2020

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Verified Customer

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Julie

Great service friendly personnel great system

6 years ago

Reply from Vivint

Thank you, Julie, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Sandra Bowie, MD

The outside camera constantly fails to work and is offline

6 years ago

Reply from Vivint

Thank you, Sandra, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the camera further. Please contact our support team at your convenience by calling 844-241-3243

May. 15th, 2020

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Verified Customer

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Anonymous Mira Loma, CA

The motion detector Vivint has is good.

6 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear how you're enjoying your motion detector. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.

Apr. 24th, 2020

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Verified Customer

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Robert Colorado Springs, CO

They usually respond whenever we call. I like the cameras.

6 years ago

Reply from Vivint

Thank you for your feedback Robert! We are so glad to hear how you're enjoying your cameras. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.

Apr. 24th, 2020

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Verified Customer

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Kathaleen

Equipment is reliable and dependable. Customer service is good. Prices are way too high.

6 years ago

Reply from Vivint

Thank you, Name, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243 which can help with covering monthly payments.

Apr. 23rd, 2020

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Verified Customer

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Marvin

Horrible service, camera captures nothing. So many robbery in neighborhood and camera caught nothing

6 years ago

Reply from Vivint

Thank you for your feedback, Marvin. We'd like to see how we can assist you with your Car Guard. Please call us at 18002165232.

Apr. 14th, 2020

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Verified Customer

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Adam Przybysz

Car guard stopped working but was nice while it lasted.

6 years ago

Reply from Vivint

Thank you for your feedback, Adam. We'd like to see how we can assist you with your Car Guard. Please call us at 18002165232.

Apr. 14th, 2020

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Verified Customer

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Shaunda

They are not helpful. I've been having nothing but trouble with it since I moved to a new house.

6 years ago

Reply from Vivint

Thank you for your feedback, Shaunda. We'd like to see how we can assist you with your Car Guard. Please call us at 18002165232.

Apr. 14th, 2020

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Verified Customer

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James

It's not good at all. I don't even know if it's working. They don't come when you need them and never respond.

6 years ago

Reply from Vivint

Thank you, James, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our support team at your convenience by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Kim

The equipment did not work. The customer service never answered any of my questions or handled any of my issue.

6 years ago

Reply from Vivint

Thank you for your feedback Kim. We understand your frustration and would like to see how we can assist you. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Jul. 15th, 2020

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Verified Customer

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Greg

Great company to start but difficult to stop.

6 years ago

Reply from Vivint

Thanks for the feedback, Greg! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 25th, 2020

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Verified Customer

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Brigitte Summerlin

The system works very well and is easy to use

6 years ago

Reply from Vivint

Thanks for the feedback, Brigitte! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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George

Good thus far. Minor issues but customer fixes in time.

6 years ago

Reply from Vivint

Thanks for the feedback, George! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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JEANNE M ARRO

VERY GOOD. QUICK RESPONSE WITH ALERT CALLS.

6 years ago

Reply from Vivint

Thank you for your feedback Jeanne. We are so glad to hear about your experience with us when your alarm has gone off. Thank you for being a part of the Vivint family!

Mar. 19th, 2020

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Verified Customer

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Jim Bullard

They raised my payment about two dollars with out any previous notice.

6 years ago

Reply from Vivint

Thank you for your feedback, Jim. We'd like to see how we can help. Please call us at 18002165232.

Mar. 16th, 2020

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Verified Customer

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Linda

Good but price keeps going up, not happy about that.

6 years ago

Reply from Vivint

Thanks for the feedback, Linda! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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Mike

It is good, but just never get enough information: billing, updates, etc.

6 years ago

Reply from Vivint

Thank you for your feedback, Mike. We'd like to see how we can help you with those issues. Please call us at 18002165232.

Mar. 16th, 2020

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Verified Customer

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Susan

Very good except batteries they installed run low to fast

6 years ago

Reply from Vivint

Thanks for the feedback, Susan! We love to hear about your Vivint experiences! If you're experiencing any other issues, we'd like to help. Please call us at 18002165232.

Mar. 16th, 2020

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Verified Customer

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Sandra Walling

Had my system updated. They did a good job.

6 years ago

Reply from Vivint

Thank you for your feedback Sandra! We appreciate you letting us know about your experience with your Smart Home Pros. When you have a chance, give us a call at 1-800-216-5232 to get your referral code, that can lead to some great perks.

Mar. 10th, 2020

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Verified Customer

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Powell

Good overall. Very polite customer service

6 years ago

Reply from Vivint

Thanks for the feedback, Powell! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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S H

Sound service with good products at reasonable cost

6 years ago

Reply from Vivint

Thanks for the feedback! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Patricia Carlson

Hard to understand tech people hard to understand tech people

6 years ago

Reply from Vivint

Thank you for your feedback Patricia. We appreciate you letting us know about your experiences with us, and would love to look into your concerns further. When you can, give us a call at 1-800-216-5232.

Mar. 9th, 2020

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Verified Customer

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Earnestine Thompson

False alarm but they advised me how to turn it off

6 years ago

Reply from Vivint

Thank you for your feedback Earnestine! We are so glad to hear about your experience with us when you had a false alarm.

Mar. 4th, 2020

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Verified Customer

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Mary Lotito

That someone answers right away when the alarm goes off

6 years ago

Reply from Vivint

Thank you, Mary, for your feedback! It is so good to know that you're enjoying your system and our services. When you have a chance, contact our support team to get your referral code by calling 844-241-3243

Mar. 7th, 2020

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Verified Customer

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Brenda Hauser

Good customer service and reliable performance when needed

6 years ago

Reply from Vivint

Thank you, Brenda, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Frieda Hobbs, NM

They are always helpful. It's convenient.

6 years ago

Reply from Vivint

Thank you for your feedback Frieda! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Chad Moses Lake, WA

Vivint has good equipment and security.

6 years ago

Reply from Vivint

Thank you, Chad, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Matt Gebhard

Good service but replacement parts are to expensive.

6 years ago

Reply from Vivint

Thank you for your feedback Matt! We appreciate you letting us know how our service is going. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Travis

Much more expensive after you have paid off the equipment.

6 years ago

Reply from Vivint

Thank you for your feedback Travis! We appreciate you letting us know about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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James Morrisette

Good system, good customer service, price is too high.

6 years ago

Reply from Vivint

Thank you, James, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about pricing further. Please contact our chat support team at your convenience using this link:

Feb. 14th, 2020

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Verified Customer

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Vicki Belanger

Ok, never hear from anyone. But when I call they are more then pleasant.

6 years ago

Reply from Vivint

Thank you, Vicki, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Feb. 15th, 2020

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Verified Customer

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Mrs C. Franklin

their response is quick reference alerts

6 years ago

Reply from Vivint

Thank you, Mrs. C Franklin, for your feedback! If you find that you have any questions about your system check out our support site using this link:

Feb. 15th, 2020

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Verified Customer

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Tamara Wyant

Too many problems with non-working pastes and the request for me to pay when they stop working!

6 years ago

Reply from Vivint

Thank you, Tamara, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Feb. 15th, 2020

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Verified Customer

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Brett Clearfield, UT

It's reliable. I think the cameras are too expensive.

6 years ago

Reply from Vivint

Thank you, Brett, for your feedback! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Alicia Bocian

I have been pleased. Wish the service calls were cheaper.

6 years ago

Reply from Vivint

Thank you for your feedback Alicia! If you find that you have any questions about your system check out our support site using this link:

Feb. 4th, 2020

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Verified Customer

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Dulce Ruiz

I have had some not so good customer service experience with vivent.

6 years ago

Reply from Vivint

Thank you for your feedback Dulce. We would love to look into your concerns with service you've received from us further. When you have a chance, contact our chat support team using this link:

Feb. 15th, 2020

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Verified Customer

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Tonjia Young

Good reliable system no issues just the monthly fee is too high

6 years ago

Reply from Vivint

Thank you for your feedback Tonija! We are so glad to hear that you're enjoying your system. When you have a chance, contact our chat team to get your referral code that can lead to some great perks using this link:

Feb. 15th, 2020

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Verified Customer

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Wayne

My problems has not been solved I'm in need of having a person come to my home and fix the alarm

6 years ago

Reply from Vivint

Thank you for your feedback Wayne. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 24th, 2020

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Verified Customer

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Gary Fisher

Great service and helpful staff (employees)

6 years ago

Reply from Vivint

Thank you for your feedback Gary! We appreciate you letting us know about your experiences with us. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Miguelita Jacksonville, FL

fast service when called and when alarm goes off

6 years ago

Reply from Vivint

Thank you for your feedback Miguelita! We are so glad to hear about your experiences with us. When you have a chance, contact our chat support team to get your referral code that can lead to some great perks. You can reach them using this link:

Feb. 15th, 2020

Vivint Reviews