Vivint Reviews
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7.2
Overall Score
Ibrahim Ali
My experience with your company is the worst I have ever had in my life. Tried to cancel the service and they told me that rep didn't remember giving me 2 moths trial before I cancel without a penality. we would never signed up without the two months warranty to try it out because their product and customer service sucks!!! rude!! . After going to tens of phone calls and threating to sue them they decided to cancel for me but its been over 6 months and they still haven't refunded us the fees they have charged. We keep calling and they say the check in on the way and we never received it.
6 years ago
Reply from Vivint
Thank you for your feedback Ibrahim. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:
Jan. 8th, 2020
Leavon Louisville, KY
Have had vivant for a year now, system still doesn't work. We have had problems from day 1. We were lied to about price, it cost double what we were told. Have had technicians come out 3 different times and still can't get the system to work, The thermostat randomly change to 40 degrees or 99 degrees. No one can figure out why. The smoke alarms and window alarms go offline randomly. buyers please beware. Vivint is horrible .
6 years ago
Reply from Vivint
Thank you for your feedback Leavon. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:
Jan. 8th, 2020
Tam
Just tried to cancel our service and was told that the rep "didn't remember" what he had said to us about having 1 year to cancel without penalty. We never would have signed without that guarantee. Now we learn that without that in writing (everything was done on the rep's tablet and we didn't even get a copy) that we are locked in for 5 years or payout of almost $4000. We want to cancel because the equipment doesn't work (cameras don't record, app doesn't work, garage door opener doesn't work, etc). Totally effed over by Vivint.
6 years ago
Reply from Vivint
Thank you for your feedback, Tam. We'd like to see how we can assist you with your issues with cancellation. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of.
Dec. 16th, 2019
Donna St Louis, MO
I have had Vivint for approximately 5 years and have never had an issue. When I call customer service they are always very friendly and helpful.
6 years ago
Reply from Vivint
Thank you for your feedback Donna! We are so glad to hear that you're enjoying your system. When you have a chance, contact our chat team to get your referral code that can lead to some really great perks using this link:
Dec. 10th, 2019
KJB Fresno, TX
Service stops working once a week and is only fixed after we house them. Completely useless on the phone, but respond well online. We've had all kinds of issues and have only had the system for 4 months. Equipment falling off the wall, buggy app, wall display freezes, modem won't reboot, shutdown, or arm. A whole range of things! We are stuck with this awful system and the second we're free, I'm junking every bit of it. Wish I had gone with ANYONE else. Save yourself the time, stress, and money.
6 years ago
Reply from Vivint
Thank you for your feedback. We would love to look into your concerns with your system. Please contact our chat team using this link:
Nov. 27th, 2019
Unidentified Alexander, AR
I got talked into switching to Vivint from adt by Nathan L. He told me Vivint will completely buyout my contract. Come to find out they only offer up to $500 and must be completed within 60 days. I have similar problems with the Vivint panel loosing connection.
6 years ago
Reply from Vivint
Thank you for your feedback. We would love to take a look into this situation further. Please contact our chat team using this link:
Nov. 13th, 2019
Grace Scott, AR
The absolute worst customer service imaginable! Multiple issues with equipment had to be resolved. Multiple "outages" had to be resolved. Prices were changed without authorization. Customer service only responded when I got the attorney general office involved...twice! And customer service will argue with you as if you are at fault when their equipment fails. I wouldnt wish this company on anyone.
6 years ago
Reply from Vivint
Thank you for your feedback Grace. We would love to look into any issues that you are experiencing. Please contact our chat team using this link:
Nov. 7th, 2019
Louisa Staten Island, NY
I have the door bell camera it stops recording a few days a week it’s useless! I have packages stolen & camera is not recording! Don’t waste your time or $$$ its horrible! I call customer service at least once a week ! They should reimburse me for these months ! I get the BS that I have a 5 year contract! I heard RING IS THE BEST! I have to have an agent walk Me thru rebooting the camera & it works only for a few days!
7 years ago
Reply from Vivint
Thank you for your feedback, Louisa. We'd like to see how we can help. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of.
Oct. 25th, 2019
Shay Miller Kenansville, NC
Worst experience ever!!! We started early am with one installer who was very nice but very inexperienced. A second installer arrived to assist who was also inexperienced followed by a third and left the job unfinished and poorly installed. After spending 12hours at our home. We were told that the next available appointment would be the following week to complete the job. We are very unhappy and problems unresolved.
7 years ago
Reply from Vivint
Thank you for your feedback about your installation experience Shay. We would love to look into this further. When you can, please contact our chat team using this link:
Oct. 24th, 2019
Dean hanson Yuma, AZ
Some people are polite and some not but they no showed at my appt. and when they showed up they wired the thermostats wrong. No ac for 2 nights in hot desert. Even the owner Todd that I talked to briefly said he would call me back in an hour and didn’t.
7 years ago
Reply from Vivint
Thank you for your feedback, Dean. We'd like to look further into the appointment that did not happen and assist you. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of.
Oct. 10th, 2019
D Victorville, CA
Do not get this service! Vivint does not take accountability for the failure of their product. I have spent a lot of hours these past 4 years either with no service or on a never- ending phone troubleshooting call with a tech.
The system seemed to work perfectly for the first 6 months. After that I was doing fantastic if the system would even function at a low level for 2 weeks. I am not exaggerating with the numbers. Other people in various locations have told me of similar experiences. DO NOT ENTER A CONTRACT WITH VIVINT!!! (Unless you enjoy taking a loss.)
7 years ago
Reply from Vivint
Thank you for your feedback. We'd like to assist you to make sure your system is working the way they're supposed to. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of.
Oct. 10th, 2019
Maria S Dagsboro, DE
Vivint is a complete scam. Do not fall for their cheap alarm system and empty promises. Their Customer Care is less than desirable. If I could give less than a 1 star I would. They originally were suppose to install my system and never showed. Then when they sent someone it took them 8 hours to install a security system. The system is inferior and overpriced. And they are constantly asking you to refer to friends and family which is never going to happen.
7 years ago
Reply from Vivint
We understand your frustration. Please contact our chat support team to help resolve your issue.
Oct. 11th, 2019
Amy Boren American Fork, UT
Not impressed. We built our home and had it hard wired and sensors put in for a system and Vivint came out and said they needed to replace all of the equipment with theirs to work with them. To much of an expense and a hassle!!
7 years ago
Reply from Vivint
Thank you for your feedback Amy. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 8th, 2020
christine cardarelli Warren, OH
This is the worst company on the planet. I was rushed into taking their service on the heels the passing of my mom and me in the hospital. MY MISTAKE I have not been covered for at least 6 mos all systems are offline/low battery, I have replaced batteries weekly. I have already paid $2500 and to get out of the contract I have to pay $1400. Can anyone say over priced. I sure hope nothing happens to my home or Vivint will here from my attorney
7 years ago
Reply from Vivint
Thank you for your feedback Christine. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Von Young Raleigh, NC
This service suck! The cameras go offline often, the sky control panel locks up as well. Whenever I see suspicious activities guess what...the camera goes offline! Complete shame...at least I bought the equipment so it’s time to cancel. My neighbors have cameras that are trained on part of my property so I’ll trust theirs. I’ve been had...oh well! Best believe I will warn people’s about this garbage!
7 years ago
Reply from Vivint
Thank you for your feedback Von. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Josue Ogden, UT
Sales rep was incredibly confrontational, i told him we were not interested, he then wanted to speak to someone else in the home and wanted our names.
Imagine that, he knocks on OUR homes door, and like a manchild flips out that he’s not getting his way. Told him to leave flatly, and eventually he did after a few times.
You know a company is bad when nearly all the 5 star reviews call out the 1 star ones. Talk about being a shill.
7 years ago
Reply from Vivint
Thank you for your feedback Josue. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
LaMeeka Olive Branch, MS
I wish I had read these reviews before I upgraded to their new system. This company is the absolute worst in the business. Their equipment is expensive and doesn't work half the time. I can't wait to get rid of this company. I was a loyal customer for years, but they are not loyal to you. It is just ridiculous how they are allowed to scam their own customers. When this contract is up, I am out.....
7 years ago
Reply from Vivint
Thank you for your feedback LaMeeka. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Charlene Pulido Perris, CA
I would give a zero if I could!! Worst experience ever!! After the “sale” 3 missed appointments for the install. Techs run their own show and the customer service/ company in general have no control over who is coming in your home or when. Each missed appointment has just been a waste of time!! DO NOT ALLOW THEM TO TOUCH ANYTHING IM YOUR HOMW OR WASTE YOUR TIME!! The Better Business Bureau has been contacted and this is the norm for this company. Check the BBB before agreeing to service!
7 years ago
Reply from Vivint
Thank you for your feedback Charlene. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Aaron Horsley Eunice, LA
I have had this system for one year and I've had them out about seven times. they lie about everything and the equipment is very cheap and won't keep working. The people on the phone are very rude and take it personally when you expect it to work right. When they can't fix it or solve your problem, they simply hang up on you. Don't use this company, it's a scam. BUYER BEWARE!!!! BUYER BEWARE!!! BUYER BEWARE!!!
7 years ago
Reply from Vivint
Thank you for your feedback Aaron. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Barb Iowa, LA
I’ve had Vivint for about a week now and it’s the absolute worst thing ever. Camera sensors go off for bugs or cats even the slightest movement and the system goes insane. They took my information and took it upon themselves to put a credit card in my name to pay for the equipment and now expect me to pay the monthly bill AND the credit card fee that I didn’t ask for. System constantly goes offline at random moments. Absolutely ridiculous I wouldn’t waste your time with this company at all.
7 years ago
Reply from Vivint
Thank you for your feedback Barb. We appreciate your honesty about your experience with us and would love to look into your concerns with your system further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
juliana Victorville, CA
after 4 years of long contract now i decided to cancel the service, called twice only to found out they can't cancel my account till i sent an email telling them the reason why , then wait for another 24 to 48 hours to receive then attach to my account, then i need to call them again to confirmed that my email is received, not ever again to use this company , when i sign up no email nothing just phone call, i can't recommend this company to anyone stay away from vivint.
7 years ago
Reply from Vivint
Thank you for your feedback Juliana. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Veronica Jasso Palmdale, CA
Terrible alarm system! Peace of mind for your home? it’s a joke!! The system has so many uncountable issue, mal functions, and representatives that will hide fees and sign you up with no ethic.
I keep wanting to cancel the contract but I’m stuck with a fake renewal agreement! That, I never agreed to!. Now I’m actually requesting them to listen to the recorded conversation for them to valid my statement and disconnect the system!
If your reading this review. Please be careful signing up with this alarm system. Do your research before you agree to sign up with them.
7 years ago
Reply from Vivint
Thank you for your feedback Veronica. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Peanut Sebring, FL
I get 3 emails a day from these ppl from different email addy's no text in emails, all giant pics that look like someone typed it, i wont click a single link in there not even for the unsubscribe as im sure its just going to encourage them. Fine print on the bottom of the email is like $600 to install. I never asked for them to send me stuff, I have gun, dog, my own camera's, my own alarm, snakes, other creepy crawlies most ppl wont go near, my home is fine, these ppl are definitely looking like scammers. BEWARE!
7 years ago
Reply from Vivint
Thank you for your feedback Peanut. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Richard McKernan Canoga Park, CA
to be honest I have little to no confidence in Vivint Home security - I have had a number of issues with the front doorbell being off line during major incidents - so when you really need it to function it doesn’t work - They are telling me it doesn’t work because of a screw - to me that is faulty design and not something I can not stand behind. After the holidays I will look into the cost of cancelling my Vivint Home security. With the numerous problems in equipment and customer services issues I can't imagine any one buying into Vivint
7 years ago
Reply from Vivint
Thank you for your feedback Richard. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 8th, 2020
Robert Cockey Clearwater, FL
Don't get Vivint! Besides all the problems with canceling service and poor service, your house will not even be safe. I deleted a person who could use his phone app to disarm the alarm. After he stole from our home, he was asked to leave. We changed the pin and deleted his name from the account. A couple of weeks later, he showed me he could disarm the system by going to his phone and change the armed status to disarm without even putting in a pin number. I explained this to a customer supervisor, but she never e-mail me back.
7 years ago
Reply from Vivint
Thank you for your feedback Robert. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Darice Houston, TX
I am very disappointed in vivint. I recently started a dispute in reference to a false alarm and the rep insisted on sending out a technician. Well he stated that the box was the issue he some work on the box and left. Well they sent me a response stating they are not at fault. I dont think I should be held accountable for something out of my control along with not being informed that I needed a permit.
7 years ago
Reply from Vivint
Thank you for your feedback Darice. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Clark Cut Bank, MT
I've had numerous failures of the equipment and Vivint wants to charge me to come fix anything. I tried to cancel and they were happy to oblige . . . as long as I paid the remaining time on my contract up front. When I told them I would never renew the service, they said I would have to call back when the contract was up in order to cancel. Getting through the phone tree was time-consuming to say the least. Would never get Vivint again ... not even for my green house. and I still have a bit less than a year to go on the contract.
7 years ago
Reply from Vivint
Thank you for your feedback Clark. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Kelly Conroe, TX
I wouldn't even give them one star. They ripped me off badly and fraudulently signed my name to a 5 year contract. They are me over 1750.00 and they keep saying it was processed. The money still hasn't shown up in my account. At this point, I may have to take legal action and start a claim for signing a contract. I didn't find out until I called to see when my contract was up. They investigated and found out it was signed fraudulent and now have given me alot of issues .
7 years ago
Reply from Vivint
Thank you for your feedback Kelly. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Christine Kelly Glen Burnie, MD
Worst company ever! Don't use. Shady! The cameras went down all the time. Customer service sucks because they don't care. I cancelled the account in less than 1 week. They took forever to come get their equipment out of my house. And they still are taking the monthly fee out of my account even though its a cancelled account! Having to call them everyday to fix this problem.....still not fixed more than a month later!
7 years ago
Reply from Vivint
Thank you for your feedback Christine. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
D Voykin
Do not do it worst company ever. Empty promises - equipment does not work right - customer service nightmare. The worst sales rep I have ever dealt with in my life. Recently had our front door replaced - there was hole for dead bolt yet. Rep came to sell system told us he would look after all this - signed up and never heard from rep again - so security lock is on front desk and no security system. No help from Vivint - currently trying to cancel service as full installation was no done within 30 days - this company is the worst - don't do it
7 years ago
Reply from Vivint
Thank you for your feedback D. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
DJ H. Bridgeport, NE
Total waste of money and time! Worst customer service I have ever seen. The salesmen are nothing but flat out liars backed by a company that loves to screw people!!! Junk equipment with no one to back up the supposed warranty. Once you are on the hook with this company it will be the last time you here from them unless of course you quit paying for their joke of a home security service. Your family would be safer being monitored by a litter of new born kittens.
7 years ago
Reply from Vivint
Thank you for your feedback DJ. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Michael Knighten Florence, MS
Signed three-year contract at $69.99 a month. After three years my monitoring fee was supposed to drop to $29.99 a month, and that I could cancel at any time. They continued to charge me $69.99 a month for five years.....never dropping the price.! When I contacted customer service (Customer Loyalty) they said that the only way that I could get my bill lowered was to renew a contract with them of at least a year. Then they said I would still be charged $39.99 a month. Very untrustworthy company, and not God based as promoted. If they were God based then they would honor their Word.
7 years ago
Reply from Vivint
Thank you for your feedback Michael. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Atysdal
I would rather not give them any stars but that’s not an option. Vivint is a complete and total scam. Their salesman will promise you huge discounts longer periods where you can really decide if you like the system etc. You have 10 days to cancel no matter what the salesman says. The. They will make it incredibly difficult to cancel and will charge you even after the system is removed. And attempt to charge you a fine for “buying out your contract”. I would NEVER recommend them to anyone.
7 years ago
Reply from Vivint
Thank you for your feedback Atysdal. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Jackson
Got the system because my truck got broken into, 2 nights after install truck was broken into again with 0 alarms or video of it. I can walk right up to my house with armed system on and it will not see me or record video. Plus they lie when they tell you installation times and do not tell you over the phone that it's a 5 year contract just brutal all around
7 years ago
Reply from Vivint
Thank you for your feedback Jackson. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Brent Moore Corpus Christi, TX
We spent $1500 to purchase equipment, installation, etc. NEVER had a problem in 15 years with our previous alarm company, but they didn't offer cellular connectivity. After 1 week of giving, we had alarm problems; not connected properly, etc. After 3 years (contract period) our cameras still don't work...95% of the time they are "offline". Sooooo many technical calls and visits. Still the system does not function properly. Seriously...we use guns and dogs over vivint now. Their system is a joke.
7 years ago
Reply from Vivint
Thank you for your feedback Brent. We appreciate your honesty about your experience with us and would love to look into your concerns with your system further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Veronica Allman Middleton, ID
This is a TERRIBLE product! We purchased a home that has a Vivint thermostat controller (sellers took the rest of the home security system with them). I called Vivint to find out how to adjust the schedule/programming/temp controls. They told me that unless I purchased a FULL alarm package for the home then they WOULD NOT allow me access to the panel to control the system!!!!! IF they supported their products then I would have considered purchasing more.
7 years ago
Reply from Vivint
Thank you for your feedback Veronica. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Amber S Abilene, TX
If i could give negative stars i would! This company is awful and i would never recommend them. I completed 4years and 8 months of a 5 year contract and am moving somewhere i can’t take my system, even sent them proof of bankruptcy and they still charged me to buy out the contract. They are a sham and a horrible company, they told me a week prior that with proof of the bankruptcy i could cancel without penalty then changed their story when i sent it all in! Read the fine print, don’t use them! Definitely don’t sign a contract with this despicable company!
7 years ago
Reply from Vivint
Thank you for your feedback Amber. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Kaylea Smith Kansas City, MO
I wont go too much into detail because I have a similar experience as others. However, dont be fooled! They rush into your home and are nice on the surface. Then they corner you into purchasing a plan that you have 3 days to turn away from. Who knows they want to cancel in 3 days. They dont give you any time to think about it. Their customer service on the technical side was great but on the billing side, the WORST.
7 years ago
Reply from Vivint
Thank you for your feedback Kaylea. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Bill Fort Lauderdale, FL
I absolutely hate this "company" ...I am constantly having to reboot cameras and doorbell. rear cameras have to constantly refresh so there is no real live feed... Now after getting up at 3:30 am for work, meeting some friends out afterwards...I come home to a faulty panel that has silently set off my alarm...they want me to go over "proceedures" to see what is wrong..starting with me having to unplug system and go from there...what am I paying them $89.00/ month for?? totally disgusted
7 years ago
Reply from Vivint
Thank you for your feedback Bill. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Scammed Minneapolis, MN
This company is the thief! I pay $75/mo to protect my home from burglars. Unfortunately Vivint is the one robbing me. I was dumb enough to sign a 5 year contract. (Don't ever sign a 5 year contract with any service company. Lesson learned.) Any time I need new equipment they overcharge my credit card and refuse to refund any of it.
I have also NEVER been able to view my online billing on their website. Technical glich on their end. Can't wait for this contract to be over.
7 years ago
Reply from Vivint
Thank you for your feedback. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Amy Euless, TX
I would give a zero if I could. I was transferred to them from AHS, whom I trusted. I spoke with a rep and decided I would try the product, but when I saw the reviews... I cancelled about a hour or two later. That was in May and this is now The end of July. I still have not received my refund of about 80$. Even after numerous communications. Steer clear - it wreaks of scam.
7 years ago
Reply from Vivint
Thank you for your feedback Amy. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Doug Morgan Blue Springs, MO
I'll repeat the other reviews in that Vivint is the worse company I've ever dealt with and would give them a zero rating. However, they did damage to my house with amateur installers, ripped wiring out of my house that cost me over $1,000 to get fixed. When I had them remove the system they left a colossal mess. DO NOT deal with this bunch of shysters.
7 years ago
Reply from Vivint
Thank you for your feedback Doug. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
cookie biasetti Winston-Salem, NC
I had Vivint for 4 years. I had to sell my home in order to move closer to my family. When I asked to please cancel my contract I was told I couldnt. I tried to explain to them it was necessary to sell the house and the people who bought it didnt want it. So after talking to several people I was told i had to pay the remaining year of the contract. Im 83 years old and Im stuck with a bill for some thing I dont have. I moved in with my son and family . So I will not recommend this company to any one .
7 years ago
Reply from Vivint
Thank you for your feedback Cookie. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
John Carmel, IN
Here is the real issue with this company...they are too big and don't give their front line people the power to do anything! It all has to be transferred to one team or another. Cancellation took forever, five months in fact, payment kept being taken out of my credit card for 5 months, notices of people at my door kept coming for months after I had moved out. Refund took forever...customer service takes a beating every day because the company rips people off! I would rather buy a dog then have this company protect my house again!
7 years ago
Reply from Vivint
Thank you for your feedback John. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Donna Padula Palm Bay, FL
Cost over $200 for equipment. Monthly charge over $88. Long term, 5 year contact. Horrible tech support. Basically none. Constant problems with outside security cameras. Customer service reps are just reading from scripts. No knowledge of equipment or any awareness of threats (malware) to system. They mostly try to sell you more equipment. Techs who came to house were horrible. Disrespectful and never performed the work I was told they would
do.
7 years ago
Reply from Vivint
Thank you for your feedback Donna. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Paula Karosas
I would give a zero. I have had the system for a year and have had nothing but problems. Just this morning Alarm go off for no reason (3rd time since ive had the system. Door bell notification is so slow by the time you can answer the door with your phone app the person has already left.
The camera constantly says someone has been noticed when no one is there but doesn't record when someone is there.
Im tired of wasting my time trying to get this fixed.
a false sense of security is what vivints tag line should be!
7 years ago
Reply from Vivint
Thank you for your feedback Paula. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Carmen Conroe, TX
Sales rep. said "No Contract", he talked about the low prices of this product that seemed to good to be true. I decided to buy into this service and it was a mistake. The company ended up putting me into a contract, and also charges me some extra fees that were never discussed between me and the sales rep. Cancelling the service is painful as customer service is slow and of poor quality. This company is in fact a Scam and people should stay away from Vivint.
7 years ago
Reply from Vivint
Thank you for your feedback Carmen. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Camila Bridgeport, CT
I got the service and every 3 months the system stops working then I have to spend 1 hr with them on the phone as they are trying to charge me for the technician and every sensor that needs to be replaced. Mind you I can’t cancel because I’m under contact and the only way they can fix the issue for a discounted price is if I extend my contract
7 years ago
Reply from Vivint
Thank you for your feedback Camila. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Taylor Rosedale, NY
Buyers BEWARE!!!! There should be options in the minus rating for customers to select. My rating of “ 1- star” does not accurately reflect the services of this company. It is one of the most inept companies ever. There’s no database (it appears) to which employees may refer for information and FACTS on customers’ account, hence erroneous calls about billing, services provided etc., etc
7 years ago
Reply from Vivint
Thank you for your feedback Taylor. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Amanda McCausland Victorville, CA
Unethical sales practices!!! The salesperson at the door told me there was no contract but I tried to cancel the service and learned that I am in a 5 YEAR CONTRACT!!! I specifically asked the salesperson if there was a contract because I planned on moving. he told me there was no contract. The will say anything to get you to sign there little tablet and steal your hard-earned money. Don't do business with them!!! You will regret it!!!
7 years ago
Reply from Vivint
Thank you for your feedback Amanda. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
