Vivint: Read 8,283 User Reviews From Real Homeowners

star star_border star_border star_border star_border

Kelley Coweta, OK

A salesman came to my door the year of 2016 selling me the alarm system. I was under the impression of a 12 month contract. I tried to cancel the contract. I was told I signed a 5 year contract with 2 years remaining. I would have never agreed to 5 years. The same thing happened to my aunt. Love to file class action lawsuit. Do not sign contract with Vivent!! All of these bad reviews are true to my experience. I rate Vivint no stars.

7 years ago

Reply from Vivint

Thank you for your feedback Kelley. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

star star_border star_border star_border star_border

Gail Independence, KY

The whole process has been a disaster. So many lies it's unreal. Still going through getting out of this mess. They damage stuff and don't repair it, one lie I hear several times before I let them drill into our house. Don't believe them, nothing gets fixed. They lie about the free trial period, had to fight hard for that. Now I am finding out they went ahead and charged my credit card before the trial period was even up. I am so angry over this I could just scream. Customer service is of no use and so rude. Don't anybody sign up for this. Wish I had read reviews before signing.

7 years ago

Reply from Vivint

Thank you for your feedback Gail. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

star star_border star_border star_border star_border

T Walker Denver, CO

I had Vivint for 14 days and have had nothing but issues with them. They charged my card for 260 for taxes and fees which was never mentioned. They said they were going to refund me half of my money and credit my account the rest. Never received my refund. A couple days later my credit score drops 60 points. I have called to cancel and the guy said I couldn't cancel unless the sales rep that signed me up extends it. The sales rep told me he couldn't extend it because it's not up to him. Literally going back and forth with them. Vivint is not it. They are a scam.

7 years ago

Reply from Vivint

Thank you for your feedback T. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

star star_border star_border star_border star_border

Stephanie Garrett Winston-Salem, NC

Sales Rep Brandon along with his manager Aaron were very rude and unprofessional. I would never get this system because of that. Vivint technicians came to my home. When I decided not to get the system, the intentionally destroyed my ADT keypad and mother board. When I called ADT, the technician came out...the charge is 350.00 to replace my system. This is the worst experience that I have had with a salesman. ADT for life.

7 years ago

Reply from Vivint

Thank you for your feedback Stephanie. We appreciate your honesty about your experience with Brandon and Aaron and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

star star_border star_border star_border star_border

Sean San Antonio, TX

I was a big Vivint fan till about 3 weeks ago. They now want to add a charge for the app that I was told I would never have to pay for. This time it's $20 more a month if I want to continue to use an app for the system. next what.... too many cheaper options. Hue doesn't charge me to use the app for the lights. Google doesn't charge for its app, nor does Amazon or apple. I can go on and on.

7 years ago

Reply from Vivint

Thank you for your feedback Sean. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

star star_border star_border star_border star_border

Melanie C Brandon, FL

We have had nothing but issues with Vivint. Non-existent customer service, service does not work (doorbell camera is blurry and doesn't record all the time, system disconnects all the time, false alarms ect), they will charge you to send out a tech to fix their broken and non working equipment, will tag on small charges to increase your bill randomly if you don't pay attention. AVOID VIVINT

7 years ago

Reply from Vivint

Thank you for your feedback Melanie. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

star star_border star_border star_border star_border

Randy Carmicle Charlotte, NC

PLEASE DO NOT USE VIVINT! I purchased Vivint Smart Home system. over a year ago and have nothing but problems with is since day one. I have had 2 touch panels and 2 doorbell cameras replaced. It takes up to 5 min. for an image to appear making it impossible to view or talk to whoever is at my door. Every time I call customer service they tell my they are downloading my system with an update. The problem is never fixed, and new ones crop up. Do yourself a favor go to CPI or ADT.

7 years ago

Reply from Vivint

Thank you for your feedback Randy. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

star star_border star_border star_border star_border

Sarah Mountain Home, AR

Vivint is terrible! I will be going with someone else soon. The guy who installed it destroyed my walls, didn't patch correctly, and the smart lock is loose and falls over to the sides. Since then, the system malfunctions, won't record properly or doesn't record at all. Days will go by without a recording when there has been plenty of activity. Or it has stopped recording during activity. The few times we've called with problems the customer service reps are beyond rude. They want to charge for everything. I should have done more research. I'm going to look into Protect America instead.

7 years ago

Reply from Vivint

Thank you for your feedback Sarah. We appreciate your honesty about your experience with us and would love to look into your concerns with your system further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

star star_border star_border star_border star_border

Doe Brook Park, OH

Buyer beware. After installation of the overpriced equipment in both mine and my mother's home, the systems worked for about a month. After having techs 'fix' the problem(s) multiple times we simply gave up using the system. The fact that both systems had issues repeatedly tells me it wasn't an isolated incident, more like the norm. We honored our contract and promptly cancelled service ... in March. It is now May and they are STILL charging us for service. Horrible customer service and not deserving of one star, IMO.

7 years ago

Reply from Vivint

Thank you for your feedback Doe. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

star star_border star_border star_border star_border

KE Los Angeles, CA

Dear everyone. DONT USE THIS SYSTEM. Long story short it’s truly the WORRRRST system I’ve ever used. These overpriced cameras don’t work. Sensors fell off the door setting my alarm off in the middle of the night. Tech took my old security equipment with him without my permission and vivint is not taking responsibility for that. I’ve had alarms on my homes for a decade and I’ve never experienced something so bad. DON’T BUY INTO THIS.

7 years ago

Reply from Vivint

Thank you for your feedback KE. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

star star_border star_border star_border star_border

Mario Mendoza Modesto, CA

They talked us into getting the wireless thermostat. Once our contract was up we cancelled their service. After paying on a thermostat for 4 years we have a worthless piece of equipment because our wireless thermostat no longer works. They locked us out of our app!! With what I paid over 4 years for this thermostat I could have purchased two thermostats and still have access to them. Such a ripoff that they lock you out of the thermostat

7 years ago

Reply from Vivint

Thank you for your feedback Mario. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

star star_border star_border star_border star_border

Bryan Fikes Madison, AL

Horrible scam. Monitoring service fee very expensive. Have to pay off equipment before you can cancel which I did after 18 months. Can not possibly rate them any lower. After cancelling two months ago they have continued to charge me and I have to call to get it credited back. Stay away, stay away. Horrible company. My opinion and its justified. Did I say stay away? They are terrible.

7 years ago

Reply from Vivint

Thank you for your feedback Bryan. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

star star_border star_border star_border star_border

Jon Advance, NC

I have had Vivint for over 3 and a half years. I have had problems with the camera, sensors, auto front door lock, router, and main control panel during that time. During phone calls I have been directed to online troubleshooting and told to have a nice day. Only after complaining online was I offered a tech. All of this for over $700 a year, 5 year minimum.

7 years ago

Reply from Vivint

Thank you for your feedback Jon. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

star star_border star_border star_border star_border

Lane Wagoner, OK

Listen to these negative reviews. This company is terrible. I can't see how they have ANY 3 star reviews let alone a 4 or 5. And my mind, they are all computer robts. Fake profiles. Terrible service. My equipment failed 4 months into service and it will cost me to have them send someone to fix it. Just so it can break 4 months later. I take 60 dollars of hard earned money a year, and throw it in the trash. No monthly service from them I just pay to have broken equipment in my house.

7 years ago

Reply from Vivint

Thank you for your feedback Lane. We appreciate your honesty about your experience with us and would love to look into your concerns with your system further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

star star_border star_border star_border star_border

Ben Ward, AR

They’re a terrible company to deal with. The cameras haven’t worked in over a month and I have 13 months left on the contract yet they refuse to fix it unless I extend the contract 48 months. Now I have to pay for an entire year of non-working service or they’ll turn me in to collections or whatever. I’m basically paying for a product I can’t use and they’re trying to extort another 48 months out of me.

7 years ago

Reply from Vivint

Thank you for your feedback Ben. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

star star_border star_border star_border star_border

William J Creighton Tampa, FL

The installation process is riddled with smoke and mirrors. 3 cameras, 2 sensors, and 3 door sensors for $1,500. On top of that its $50/month to monitor, which has to be an industry high. Our first technician broke stuff in my home and did not tell us. Wiring is a mess and holes in the wall. Now I cannot get out of the contract. Go with someone else.

7 years ago

Reply from Vivint

Thank you for your feedback William. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

star star_border star_border star_border star_border

Barry S. Carencro, LA

I have been with this company for a while and do not know how they are still in business. Just google the company and you will see all of the complaints. They increase the price every year and the service if crap. The equipment is just as bad and this company seem not to care. What a horrible experience charging a monthly service fee for equipment that does not work.

7 years ago

Reply from Vivint

Thank you for your feedback Barry. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

star star_border star_border star_border star_border

Margo Saratoga Springs, UT

The installation was a nightmare. We had an installer who came at 10:30, almost 11:00 P.M., complained about how tired he was, and went home. He did not come back for nearly a week, and then cancelled the next appointment by calling in as me, the customer, to cancel. The company did nothing about it. The service is expensive, and while we live in a safe neighborhood, I cannot wait until we have paid the freaking loan so we can get out from under this lousy company. They are extremely unresponsive to customer concerns and issues, and seem unable to understand that the customer comes first.

7 years ago

Reply from Vivint

Thank you for your feedback Margo. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

star star_border star_border star_border star_border

Lorn North Babylon, NY

I signed up for service. The representative told me the contract was for a year. After I started experiencing problems I found out the contract was for 5 years. I called to complain and cancel and I couldn’t cancel. The service is no good. The equipment fails and I have to pay for a technician to come out. I am very unhappy with this service. I was lied to by the service representative. I see why because that’s the only way to keep customers.

7 years ago

Reply from Vivint

Thank you for your feedback Lorn. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

star star_border star_border star_border star_border

Dan Johnson Yakima, WA

We have three places with Vivent Equipment and Monitoring. I wished I had researched them prior. VERY DISSATISFIED. After install service terrible. Most recent, my residence, Main Module keeps locking up and door cam goes on and off. I have had several visit since the initial install, 4 months ago. It still keeps locking up and I cannot reset, activate or anything. I called and spoke to "MITCH", will not stop talking to listen. Poor Service and cheap products. DO NOT BUY!

7 years ago

Reply from Vivint

Thank you for your feedback Dan. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

star star star star star

Kim Tempe, AZ

Vivint is a great alarm company with smart home technology. Installers work accurately and keep clean. No extra gimmicks.

7 years ago

Reply from Vivint

Thank you for your feedback Kim! We are so glad to hear about your experiences, and we appreciate the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Nov. 28th, 2019

star star_border star_border star_border star_border

Jose Leiva Cypress, TX

I made the mistake of buying this equipment, the seller told me that they had a lifetime guarantee, the sad reality is that this system does not work and if you stop paying the subscription you do not have any guarantee for the equipment you bought, the other problem with this service is that they are happy triggers reporting the police every time the alarm sounds regardless of the owner is identified and report that it was false, the police charged $ 100 for each false call.

7 years ago

Reply from Vivint

Thank you for your feedback Jose. We would love to look into your concerns further. When you have a chance, contact our chat team using this link:

Nov. 28th, 2019

star star_border star_border star_border star_border

Stephanie Kalispell, MT

Purchased and had this installed in my home about a year and a half ago. Equipment doesn’t work correctly. Control oanel constantly needs reset, indoor camera connectivity is terrible, and now they won’t allow me to cancel service until rhe eauipment is paid off! What!?! So that is how they trap you, don’t buy a system through this company!!!!!

7 years ago

Reply from Vivint

Thank you for your feedback Stephanie. We would love to look into your concerns with your system further. Please contact our chat support team using this link:

Nov. 28th, 2019

star star_border star_border star_border star_border

Gloria L Jarmon Bowie, MD

I am very unhappy with Vivint and still have over 2 1/2 years left on my 5 year contract...I am paying over $85 a month for equipment and monitoring...Some of this equipment is not working well then they charge over $50 to come out to repair the equipment after spending hours on the phone. I was not told about this service charge in advance....The equipment still didn't work after they came...I can't wait to have my contract end so I can go to a better security company...I am a very unhappy customer.

8 years ago

Reply from Vivint

Thank you for your feedback Gloria. We would love to look into your concerns with your equipment further. Please contact our chat support team using this link:

Nov. 28th, 2019

star star_border star_border star_border star_border

Willie Kingman, KS

I have been with Vi'vent for over 2 yrs now and they are terrible. Camera's don't work all the time,panel loses contact a lot. They did not tell me it was a 5 yr contract. I have moved 2 times a year apart. Each time they charge $129. to disconnect and $129 to reconnect. They also try to force you to buy new equipment even though you have new equipment already. They are the worst company I have ever had service of any kind with. It's like impossible to get thru to someone to help you with a problem. Please don't ever get any products from this company, they will rip you off big time.

8 years ago

Reply from Vivint

Thank you for your feedback Willie. We would love to look into your concerns with your cameras further. Please contact our chat support team using this link:

Nov. 28th, 2019

star star_border star_border star_border star_border

Joy Toney Natchitoches, LA

This company is a joke. They told us that we had three days to cancel the transaction for installation payment and 30 day trial period. The equipment malfunctioned constantly and they canceled work orders and never let us know. Now they are trying to tell me that the 3 day transaction cancellation was for the contract and that we were never given a 30 day trial period. I have filed a complaint with the Better Business Bureau. This company needs to be shut down and also reimburse all the people that they have ripped off. HORRIBLE COMPANY. BEWARE!

8 years ago

Reply from Vivint

Thank you for your feedback Joy. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

star star_border star_border star_border star_border

Shawntrease Stanley

I wouldn't refer this company to an enemy. Me and family went out of town for a graduation and my house was burglarized and the alarm company didnt call the police or notify me or any numbers on my account. Only thing they said was call my insurance company and they will come out and put a new panel on. I told them why would I pay for a service that didnt work the first time and after them not trying to compensate or fix it. They said give them 90 days and I did just for them to send it to collections. DONT GO WITH THIS COMPANY. WORTHLESS. I WISH I COULD GIVE THEM A 0 STAR.

8 years ago

Reply from Vivint

Thank you for your feedback Shawntrease. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

star star_border star_border star_border star_border

T Medina Spring, TX

Don't waste your time here with this company. They charge you an hundreds and have crap equipment. When you have problems with there equipment, they charge you for a technician,... now repeat every other month, and lately, make that every week, wasting an hour or more on every call, plus waiting hours for the technician to arrive and di his job. THIS MUST BE WHAT HELL IS LIKE, REPEATING OVER AND OVER AND OVER.......

8 years ago

Reply from Vivint

Thank you for your feedback T. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

star star_border star_border star_border star_border

Ms Joiner Savannah, GA

Vivint is horrible ..... I’m paying for equipment that I never received and when I called them about to they said it will be another charge. They are a ripoff. The camara barely works and the network is always off. Someone broke in my outhouse 3x and each time the system was offline smh. Earlier this year some guys broke into my friend home and stabbed her son to death. They only the police was able to catch the guys was one of the killers blood at the scene. Again Vivint system was down. This company is awful so please say away from them.

8 years ago

Reply from Vivint

Thank you for your feedback Ms. Joiner. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

star star_border star_border star_border star_border

John Elk Grove, CA

It took Vivint 6 service trips out here to finally get it right, excluding the first technician who drilled holes in my metal gutters to mount the cameras. The cameras rusted out and had to be replaced. Once they "hard wired" the cameras, my system has worked perfectly ever since,but having 6 technicians in my house over a 9 month period was not fun. I'd recommend you go elsewhere.

8 years ago

Reply from Vivint

Thank you for your feedback John. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

star star_border star_border star_border star_border

Dawn Guidry/Bryan Desselle Destrehan, LA

This is useless to use Vivint. We had a person walk into our yard where the cameras are in focus and the person went onto my patio of the back of my home again where the cameras are and I was not alerted nor did the cameras show the person entering my yard, patio or anything other than this person's truck pulling up to my home. Not the first time this has happened. and they won't let you out of a contract. What is the use to having Vivant and cameras if it doesn't alert you when someone is on your property. Never use.

8 years ago

Reply from Vivint

Thank you for your feedback Dawn and Bryan. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

star star_border star_border star_border star_border

Julienne Schaeffer Greeley, CO

Agreed to get the salesman give me his pitch. He was polite and nice when he thought a sale was going to happen. After discussing and asking questions, decided to decline. He became rude, made nasty personal comments to me and my husband. Price was outrageous and they wanted to install that same night - it was already 8:30 pm and he hadn't even scheduled the installation yet. Very high pressure, horrible sales staff. Will NEVER use Vivint.

8 years ago

Reply from Vivint

Thank you for your feedback Julienne. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

star star_border star_border star_border star_border

Yvonne Box Elder, SD

First, my front door would lock remotely, then the garage door wouldn't open remotely, now my thermostat will not work. Each phone call resulted in the agent not being able to fix so for a fee a technician can come to the house. I had to wait to close my account, I get emails trying to retain my business but still no attempt to fix my issues. This is why contracts are a bad idea. This is the worst service I have ever experienced.

8 years ago

Reply from Vivint

Thank you for your feedback Yvonne. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

star star_border star_border star_border star_border

Alison McKissick Johnstown, PA

We sold our house and the new buyer wanted to keep the system from Vivent. The house was no longer ours as of Feb. 20, 2018 so we had no problem paying for Feb. The problem was they took out for the month of March also. Since March I have made many many calls to try to get my money returned to me. Each time they tell me that I should receive a check within two weeks. The weeks come and go and still no check. And each time they say the same thing. The check is in the mail. The amount be only 59.00 but now It's the principal of the whole thing.

8 years ago

Reply from Vivint

Thank you for your feedback Alison. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

star star_border star_border star_border star_border

Kenya Laster Montgomery, AL

Vivint Home Security is a total "Rip Off", if you payoff your equipment, they'll have you paying the same amount until you notify them that you paid the equipment off, and won't give you credit for the over payments you made. They also tell you that they'll give you a discount on your service if you extend your agreement for 36 months, but they don't tell you that they are only give you a discount for 12 months. I would have never agreed to that if I knew that. You fooled me once Vivint but never again you scam artist!!!

8 years ago

Reply from Vivint

Thank you for your feedback Kenya. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

star star_border star_border star_border star_border

Tracy Richardson Lafayette, LA

Absolutely terrible system. Continuous problems with the doorbell camera, the door alerts don't function, the glass break function no longer works, would not recommend to anyone. Called customer service and had to go through quite a few people who all told me I needed to talk to someone different. Finally got someone who told me there would be a charge to come fix it. Do NO use this company. You will regret it.

8 years ago

Reply from Vivint

Thank you for your feedback Tracy. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

star star_border star_border star_border star_border

Jodi Roth Burnsville, MN

If I could give it a zero I would. I made an appt in April to have my service transferred June 25 to my new home. They canceled THREE minutes before the appt and I still do not have one and spent HOURS on the phone with them. I have to pay my bill but I have no security system. I am at a loss as nobody will help me from there. HORRIBLE to treat customers like this. A travesty!

8 years ago

Reply from Vivint

Thank you for your feedback Jodi. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

star star_border star_border star_border star_border

Sean Kelley Wasilla, AK

WORST EVER! In Alaska we are charged $70/mo. The equipment is unreliable, the techs seem to be uninformed, the salesmen are LIARS!, and once you are locked into your 5 YEAR CONTRACT, good luck trying to get out. I will spend as much time as possible trying to discredit these crooks. DO NOT GO WITH VIVINT. Read these reviews and you will see for yourself.

8 years ago

Reply from Vivint

Thank you for your feedback Sean. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

star star_border star_border star_border star_border

Daniel Zaldivar Houston, TX

They set up the payment system in a way where you are unable to cancel your service until the length of the term has occurred. There is no buy out fee because you have financed your equipment which makes you use their service until the equipment is paid off. With other companies you can at least buy out the contract and save money if you choose to do so. This company has figured out a way for that to not occur.

8 years ago

Reply from Vivint

Thank you for your feedback Daniel. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

star star_border star_border star_border star_border

Jane Wicherski Riviera, TX

We had been longterm customers of Vivint, and very satisfied. Then in January 2017, they needed to update our panel. Okay. But that started a new contract with them, apparently. We then sold our home, moved South to a trailer in a county park where there is poor to nonexistent phone service. Vivint came out, ascertained we could no longer use the service, and we were assured we would no longer be billed. That was in November. We are still getting their bill automatically deducted from our credit card account. DO NOT TRUST ANYTHING THESE PEOPLE TELL YOU.

8 years ago

Reply from Vivint

Thank you for your feedback Jane. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

star star_border star_border star_border star_border

joanne s. Rocky Mount, NC

Vivint is the worst company ever. I had it installed in november 2017, 2 months later it went off line. They claimed it was the internet(lies). In Feburary it worked o k until one of the cameras were changing colors on me. Then in March, it went off line again. I called customer service and demanded they close my contract. The woman told me they will charge my cc# on file the remaining balance plus a fee, i said fine just cancel my contract i'll take the loss. What a waste of money. I feel like an abused woman. Stay away!!!!!!!

8 years ago

Reply from Vivint

Thank you for your feedback Joanne. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

star star_border star_border star_border star_border

Sheilah Johnson Hampton, GA

I've had to call this company several times for the same issue. The equipment will go offline. when I call the company I will have to stay on the line 30-40 minutes for them to run test and reboot the system, which never works. The will always have to send a tech out and charge me $45.00 for have him come out to fix their defective product. I have requested this contract be cancelled and they will not cancel it without charging me 2 arms and 3 legs. I will never refer anyone else to this company. I can't wait for this contract to be up. I will never do any business with this company again.

8 years ago

Reply from Vivint

Thank you for your feedback Sheilah. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

star star_border star_border star_border star_border

Susan Adkins Indianapolis, IN

I would give them a zero if possible. I had signed up for a consultation appointment. In the meantime, my plans changed and needed to cancel. Their customer service department transferred me three different times, and each time tried to use high pressure tactics to get me not to cancel!!! Why would I want them to keep my $50 for three months that I would not be moving.....Bad experience, would never use them when I do finally move!!!!

8 years ago

Reply from Vivint

Thank you for your feedback Susan. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

star star_border star_border star_border star_border

S Barlow Georgetown, KY

After asking please do not tamper with the intercom system while attempting to install doorbell. My request was completely ignored....they broke my system as well as failing to install doorbell. Three yrs later “no doorbell”! Problems have been endless. I have tried numerous times to cancel my contract to no avail. It seems the bottom line is their only concern, not their customers. Their only redeeming quality ....majority of their employees!!! Other than the employees I give them NO stars!

8 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback S. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

star star_border star_border star_border star_border

Wayne Gathings Greenville, SC

I would never recommend this company my system has not worked for six months and you call they want you to do all there troubleshooting crawl in the attic 5 or 6 times to reset their equipment go look for power source to reset doorbell camera and you ask over and over to just send out a tec and then they want to hit you up for more $$$$$$$ but when you call to cancel your service they want to get someone out the same day just unbelievable

8 years ago

Reply from Vivint

Thank you for your feedback Wayne. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

star star star star_border star_border

Francis White Slidell, LA

The installation was not very professional. Instead of fishing the wires down the wall, it was more expedient for the instal guy to just drill holes and run red wires down the outside of the walls

8 years ago

Reply from Vivint

Thank you for your feedback Francis. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

star star_border star_border star_border star_border

Joyce Nelson North Little Rock, AR

I cannot rate them at all, they say that when I got a door sensor replace, I agreed to another five year contract, the system isn't even on, the outlet that it was plugged into isn't even working, but oh when I spoke to Elizabeth at Vivint she says that they are still monitoring my home, well they can't be it's not even plugged in, steer clear, system not working, but they still want to charge you. If there is anyone out there that can help me I would appreciate it. Signed, Being Charged while they aren't even monitoring my home.

8 years ago

Reply from Vivint

Thank you for your feedback Joyce. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

star star_border star_border star_border star_border

MILOS CHORVAT Bentonville, AR

The rep who got me signed the contract was a con artist. He lied about most. I had already security in my house installed so they did not have to add much equipment. When I called customer service that I want installed timer that they promised they said I have to pay for it. When I wanted to cancel contract they would change me over $1000. The equipment that they put up was probably worth $100. Do not sign up with them.

8 years ago

Reply from Vivint

Thank you for your feedback Milos. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212

Mar. 8th, 2020

star star_border star_border star_border star_border

Mary Jackson Suffolk, VA

We have been with Vivint little over a year and I hate this security company. We've have had nothing but issues after issues with them. A technician came out to repair the system and I received an extra charge on my monthly bill. I was told initially that my monthly bill would be $39.99 a month and now it has gone up to $69.99. Plus I am stuck with them for 3 years.

8 years ago

Reply from Vivint

Thank you for your feedback Mary. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212

Mar. 8th, 2020

star star_border star_border star_border star_border

Ernie Racine, WI

DO NOT use this company! We tried to cancel with them, AFTER our contract was up. For months and months they said it was cancelled, but continued to take monthly payments from our bank account. I sent a scathing letter to the UTAH Better Business Bureau via the internet. 3 days later we got a call from Vivint and our money refunded. Our next step would have been the Utah Attorney General.

8 years ago

Reply from Vivint

Thank you for your feedback Ernie. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212

Mar. 8th, 2020

Vivint Reviews