Vivint: Read 8,283 User Reviews From Real Homeowners

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Verified Customer

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Richard C Hamilton Gonzales, TX

Vivint has responded to each if our calls for help or advice.

5 years ago

Reply from Vivint

Thank you for your feedback  Richard! We are so glad to hear about your experience with customer support and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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Scott Zimmer Norman, OK

Basically sold it to me and left no real follow up and I think the system is over priced for what it does

5 years ago

Reply from Vivint

Thank you for your feedback Scott. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Larry Russell LaRue Parker, CO

It seems to be very temperamental. Trouble with sensors already, and garage door opener hasn't worked in months.

5 years ago

Reply from Vivint

Thank you for your feedback Larry. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Diana Cleveland, OH

From start to finish things have gone smoothly and as stated.

5 years ago

Reply from Vivint

Thank you for your feedback Diana! We are so glad to hear about your experience with your installation and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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Mike Port Neches, TX

Love my new cameras. And the app gives me total remote control.

5 years ago

Reply from Vivint

Thank you for your feedback, Mike! We are so glad to hear about your experience with the app and cameras and how you're loving your system

Mar. 22nd, 2021

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Verified Customer

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Russell Hansen Sioux Falls, SD

Being able to see at night and how clear the system is and the quality picture

5 years ago

Reply from Vivint

Thank you for your feedback, Russell! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Verified Customer

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Gary Green Fredericksburg, TX

Quick and easy to add other services. I like the garage door opener.

5 years ago

Reply from Vivint

Thank you for your feedback, Gary! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Verified Customer

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CJ Englewood, FL

Customer service is real good. System works very well saved our home twice.

5 years ago

Reply from Vivint

Thank you for your feedback, CJ! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Verified Customer

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Yolanda Pena San Antonio, TX

Always attentive to whatever problem comes up. Customer service is great

5 years ago

Reply from Vivint

Thank you for your feedback, Yolanda! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Verified Customer

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Pam Kokomo, IN

Great customer service. When I have a concern always available to assist me!

5 years ago

Reply from Vivint

Thank you for your feedback, Pam! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Verified Customer

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Nina Yuma, AZ

Customer service. Prompt response. Willingness to work with you.

5 years ago

Reply from Vivint

Thank you for your feedback , Nina! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Verified Customer

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Dean

Any issues I’ve had with vivint equipment has been handled to my expectations

5 years ago

Reply from Vivint

Thank you for your feedback, Dean! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Verified Customer

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Tony Gruber

Good equipment good service so far, wish the app was a little more user friendly

5 years ago

Reply from Vivint

Thank you for your feedback, Rebeca. We appreciate your honesty about your experience with the app and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 22nd, 2021

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Verified Customer

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Angie Milfort Douglasville, GA

I love it, they always respond right away when ever the alarm goes off

5 years ago

Reply from Vivint

Thank you for your feedback, Angie! We are so glad to hear about your experience and how you're loving your system

Mar. 22nd, 2021

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Verified Customer

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Jorge Palmdale, CA

I like it everything specially they are ready to help in false alarms

5 years ago

Reply from Vivint

Thank you for your feedback, Jorge! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Verified Customer

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Lonnie Modesto, CA

Impressive products, amazing monitoring, exceptional clarity in the cameras.

5 years ago

Reply from Vivint

Thank you for your feedback, Lonnie! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Verified Customer

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Steve Orth Granada Hills, CA

Have been unable to get a technician dispatched to my house to get problems/equipment issues resolved

5 years ago

Reply from Vivint

Thank you for your feedback, Steve. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 23rd, 2021

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Verified Customer

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Gary Palumbo Niagara Falls, NY

Every one is very helpful and polite. Very quick respose when alarm triggers

5 years ago

Reply from Vivint

Thank you for your feedback, Gary! We are so glad to hear about your experience and how you're loving your system.

Mar. 23rd, 2021

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Verified Customer

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Beth Columbus, OH

I have been very pleased with the quick response time and help with trouble-shooting.

5 years ago

Reply from Vivint

Thank you for your feedback, Beth! We are so glad to hear about your experience and how you're loving your system.

Mar. 23rd, 2021

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Verified Customer

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Linda Steiner Clarksville, TN

Have always received prompt and currtious calls when an alarm went off.

5 years ago

Reply from Vivint

Thank you for your feedback, Linda! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Verified Customer

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Dominique Snair Chambersburg, PA

Everything has been good. Customer service reps are always helpful when needed

5 years ago

Reply from Vivint

Thank you for your feedback, Dominique! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Verified Customer

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Stephen Surprise, AZ

The cameras are best thing about using Vivint for home security.

5 years ago

Reply from Vivint

Thank you for your feedback , Stephen! We are so glad to hear about your experience with your cameras and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Thomas Fort Worth, TX

Support has been great. They've been responsive to our needs.

5 years ago

Reply from Vivint

Thank you for your feedback, Thomas! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Thomas Springfield, VA

System is very reliable and easy to use and it works very good.

5 years ago

Reply from Vivint

Thank you for your feedback, Thomas! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Venus Thompson Cincinnati, OH

They used new and existing equipment. I like the viewing screen. Very Good.

5 years ago

Reply from Vivint

Thank you for your feedback, Venus! We are so glad to hear about your experience with the equipment and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Krista McKelvin Wichita Falls, TX

Installments and service. They always answer and send someone out when I call.

5 years ago

Reply from Vivint

Thank you for your feedback, Krista! We are so glad to hear about your experience with your install and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Sharon Grove City, OH

Reps very helpful when trying to find which sensor needed batteries

5 years ago

Reply from Vivint

Thank you for your feedback, Sharon! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Gina Spokane, WA

When I signed up it was 10.00 a month...then it jumped up to 30.00 a month...not happy with that...

5 years ago

Reply from Vivint

Thank you for your feedback, Gina. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Verified Customer

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Raymund East Helena, MT

I think it fits the needs of security for our household, and very easy to use.

5 years ago

Reply from Vivint

Thank you for your feedback, Raymund! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Melanie Cornia Lehi, UT

Our system goes offline pretty frequently. It takes a good hour on the phone with vivint to get it working each time.

5 years ago

Reply from Vivint

Thank you for your feedback, Melanie. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Verified Customer

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Linda

They have great customer service. No long waits, helpful, and friendly.

5 years ago

Reply from Vivint

Thank you for your feedback, Linda! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Lynette Pooler, GA

Security calling and making sure everything is good great notifications

5 years ago

Reply from Vivint

Thank you for your feedback, Lynette! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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LaWanda Cooper Newport News, VA

Any issues or concerns are always resolved by the end of the phone call.

5 years ago

Reply from Vivint

Thank you for your feedback, LaWanda! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Michael Davis Cabot, AR

Everything has been comfortable and I have been treated well.

5 years ago

Reply from Vivint

Thank you for your feedback, Michael! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Arturo Crystal City, TX

Tech support knows their stuff. Quick response to alarm being triggered.

5 years ago

Reply from Vivint

Thank you for your feedback, Arturo! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Kathryn Pittsburgh, PA

I like how they answer promptly when I call customer service

5 years ago

Reply from Vivint

Thank you for your feedback, Kathryn! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Connie & Candace Williams Indianapolis, IN

They have been good, no problems, customer service is great.

5 years ago

Reply from Vivint

Thank you for your feedback, Connie and Candace! We are so glad to hear about your experience with our customer service and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Kevin Muskogee, OK

Has always been able to work with me with any issues or concerns.

5 years ago

Reply from Vivint

Thank you for your feedback, Kevin! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Alfred Pacifico Ashburn, VA

No issues does as expected installation was done by a professional

5 years ago

Reply from Vivint

Thank you for your feedback, Alfred! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Robert Boucher Las Vegas, NV

Vivint has been fine to me. They upgrade the system on a regular basis.

5 years ago

Reply from Vivint

Thank you for your feedback, Robert! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Wanda Nicholasville, KY

The camera on my door get a bad glare from sun. Difficult to tell who is ringing boor bell

5 years ago

Reply from Vivint

Thank you for your feedback, Wanda. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Verified Customer

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Ronald Youngs Kissimmee, FL

I felt they wanted to help and went above and beyond in their assistance to me.

5 years ago

Reply from Vivint

Thank you for your feedback, Ronald! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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John Latonia, KY

A little slow to phone when are accidentally created a false alarm.

5 years ago

Reply from Vivint

Thank you for your feedback, John. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Verified Customer

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Hazel Stotz

everyone is very helpful and I appreciate the help during covid

5 years ago

Reply from Vivint

Thank you for your feedback, Hazel! We are so glad to hear about your experience and how you're loving your system.

Mar. 4th, 2021

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Verified Customer

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Beverly Rio Rancho, NM

The phone app doesn't always work the way it should, otherwise no complaints

5 years ago

Reply from Vivint

Thank you for your feedback, Beverly. We appreciate your honesty about your experience the phone app and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Verified Customer

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Henry Timmons Center Line, MI

Vivint representatives have been prompt and courteous in all my encounters to date

5 years ago

Reply from Vivint

Thank you for your feedback, Henry! We are so glad to hear about your experience and how you're loving your system.

Mar. 4th, 2021

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Verified Customer

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Lanea Miller Savannah, GA

My setup wasn't completed accurately. I still have a door monitor that doesn't work properly, despite numerous calls.

5 years ago

Reply from Vivint

Thank you for your feedback, Lanea. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Verified Customer

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A. Goolsby Clarksville, TN

The equipment works exactly how I need it, and is simple to use.

5 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with and how you're loving your system.

Mar. 4th, 2021

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Verified Customer

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Sunny Ramon Corpus Christi, TX

I like the customer service and the ease of managing the system.

5 years ago

Reply from Vivint

Thank you for your feedback , Sunny! We are so glad to hear about your experience and how you're loving your system.

Mar. 4th, 2021

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Verified Customer

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Mary Hunter Meridian, MS

I enjoy viewing who comes to the door and talking to them before opening the door.

5 years ago

Reply from Vivint

Thank you for your feedback, Mary! We are so glad to hear about your experience with your cameras and how you're loving your system.

Mar. 4th, 2021

Vivint Reviews