Guardian Protection: Read 4,697 User Reviews From Real Homeowners

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Verified Customer

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SG

Good company with good customer service.

8 years ago

Reply from Guardian Protection

Hello,

Thank you for taking the time to leave a review. We appreciate your business and hope the system brings you comfort and peace of mind.

Jan. 29th, 2018

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Verified Customer

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Stacie Prier San Antonio, TX

Customer service is great! Billing could use some slight improvements

8 years ago

Reply from Guardian Protection

Hi Stacie, thank you for the review! Also thank you for the billing feedback, this will help us improve the consumer experience.

Jan. 29th, 2018

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Verified Customer

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Antoine Armstrong New Braunfels, TX

I went with them because it was the only option I had. I've seen other equipment that was better.

8 years ago

Reply from Guardian Protection

Hi Antoine, thank you for being a Guardian customer! We are happy to help you with any system upgrades you may need, just give us a call, 7 days a week.

Jan. 25th, 2018

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Verified Customer

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Anonymous Phoenix, AZ

Always had positive conversations with them.

8 years ago

Reply from Guardian Protection

Thank you for the review. I'm so glad to hear our customer care has been helpful and beneficial for you.

Jan. 18th, 2018

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Verified Customer

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Libby C Lakewood, OH

Great customer service and great installers

8 years ago

Reply from Guardian Protection

Hi Libby, thank you for choosing Guardian Protection! We value your business and look forward to helping to protect what you value most.

Jan. 15th, 2018

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Verified Customer

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Mary Clermont, FL

Always great customer service and knowledgeable

8 years ago

Reply from Guardian Protection

Hi Mary,

Thank you for the customer testimonial! We are honored to help protect what you value most.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 9th, 2018

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Verified Customer

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Margie Ramirez San Antonio, TX

Awesome customer service quick response on monitoring

8 years ago

Reply from Guardian Protection

Hi Margie,

Thank you for the review! We are honored to provide you with a less than 30 second response to all emergency alarms. Please let us know if you ever have questions.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 9th, 2018

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Verified Customer

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Customer Gwynn Oak, MD

Good service so far. I am new customer. Very little experience. No problems so far.

8 years ago

Reply from Guardian Protection

Hello,

Welcome to the Guardian Protection family! We are excited to have you as a new customer and hope you enjoy the additional peace of mind a monitored security system brings.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 9th, 2018

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Verified Customer

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Mike New Middletown, OH'

It's a good service. I like that the monthly costs haven't gone up much.

8 years ago

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Verified Customer

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Raz Alvin, TX'

Very good service provided and customer satisfaction

8 years ago

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Verified Customer

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Barbara McDonald, OH

Good service and very attentive to my security

8 years ago

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Verified Customer

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John Bishop Concord, NC

Great technical support and customer service

8 years ago

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Verified Customer

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Arminta Piedmont, SC

Pretty okay but needs work and to offer more. The competitors offer more for less.

8 years ago

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Verified Customer

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jazzman North Ridgeville, OH

simple interface, system works flawlessly so far

8 years ago

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Verified Customer

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Davis Vernon Youngstown, OH

I saw it announced on TV so I decided to get it.

8 years ago

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Verified Customer

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Marcus Farmer White Plains, MD'

The service was part of my home's purchase and so far it has been ok.

8 years ago

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Verified Customer

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Megan Coatesville, PA

It works well and is very convenient to work from my smartphone

8 years ago

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Verified Customer

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HGD Arlington, TX'

The Guardian control panel is very user friendly.

8 years ago

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Verified Customer

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Linda Yadkinville, NC

They are fast ,and easy to use the control panel,

8 years ago

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Verified Customer

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Joyce Murray Morrisville, PA

Works well with phone app makes it easy to use

8 years ago

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Verified Customer

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Jorge New Braunfels, TX

Very good system but poor customer service.

8 years ago

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Verified Customer

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Sharon Durie 36117

The system is easy to use.

8 years ago

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Verified Customer

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Maria Gonzalez 75159

We got it because the technology and the price are good.

8 years ago

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Verified Customer

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Mike M Milford, DE

Professional, courteous and enaged to client satisfation.

9 years ago

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Verified Customer

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DM Indian Trail, NC

Customer Support is very good. I think it's a reasonable price as well.

9 years ago

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Christina Leander, TX

We love working with Guardian! Their technician Chuck N was extremely knowledgeable and professional. Highly recommend!

4 years ago

Reply from Guardian Protection

Hi Christina,
Thanks so much for taking the time to let us know how pleased you were with our professional technician. Our techs love what they do and undergo many hours of training to bring you, our valuable customer, an outstanding experience. Thank you for choosing Guardian. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 1st, 2022

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Everett Charlotte, NC

Had 2 systems luckily when I sold the first house I was out of contract. The offer to move service but the 5 year contract would start over. Cost me $750 to cancel service on the other house I sold. $39 a month fee is string compared to other companies. Don't lock yourself into this obsessively long contract.

5 years ago

Reply from Guardian Protection

Hi Everett
I’m sorry that you feel frustrated with this situation. We take your concerns seriously because customer satisfaction is very important to Guardian. Because Guardian makes a significant upfront investment when new electronic security hardware is installed and activated in your property, the costs of such hardware are recouped by the provider over the initial contract period. This is the reason an early termination fee may apply if you wish to cancel prior to the end of the initial contract period. The contract also serves to protect both the consumer and the provider, by defining services to be provided, rates, terms and obligations of each party.
Sincerely
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 6th, 2021

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Glenn Bosley Philadelphia, PA

Tech did a great job in our home and he show use how to work our alarm system he is a nice man we like him alot

5 years ago

Reply from Guardian Protection

Hi Glenn,
Welcome to Guardian Protection. So happy to know that our professional technician did a great job in your home and showed you how to use your new smart home security system. I think you are going to appreciate its benefits. Our techs undergo many hours of training to ensure that our customers have a great experience. I will be sure and pass along your comments to our technician's supervisor. They are appreciated. Thanks for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jul. 22nd, 2021

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Lou Pittsburgh, PA

They are a very good company. We had to cancel our monitoring due to financial situation after 3 years. But the company was very easy to work with.

5 years ago

Reply from Guardian Protection

Hi Lou,
Thank you for taking the time to connect with us. We are sorry to lose you as our customer but I am happy that your experience with us was a very good one. We hope that you will consider us in the future when you return to having your home and family secured and monitored. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 13th, 2021

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David Simpson Grove, OK

Our alarms on our doors do not work. It will cost more than $100 service call to repair. Thus, our alarm does not work and we are still billed more than $30 per month for their service. It's a waste of money.

5 years ago

Reply from Guardian Protection

Hi David,
I am sorry for the difficulty. I would like to get you some assistance with this. Kindly email your account information (name, premises address, phone number) to wecare@guardianprotection.com so that I can locate your account and escalate this to our supervisor. I look forward to hearing from you and I thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 2nd, 2021

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Nell Waldorf, MD

Technician was experienced and did an excellent job updating my very old system. He was on time and most professional

5 years ago

Reply from Guardian Protection

Hi Nell,
I am happy to know that our professional technician did an excellent job in updating your home security system. Now you can enjoy the newest benefits of smart home security while relying on Guardian for 24-hour peace of mind. We are honored to be your partner in security. Thank you for choosing Guardian Protection!
Have a great day,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 3rd, 2021

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Melissa Sides Charlotte, NC

Had it for 3 years and technician never hooked my motion camera properly and I had a break-in.. they told me it was up to me to set.. that's what the technician is for!!!..I don't know your product, your technician is supposed to know.. horrible experience!!

6 years ago

Reply from Guardian Protection

Hi Melissa,
I am sorry for your frustration. I have researched your account and can see that our technical team has spoken to you a few times to try and address the issues that you are experiencing. I also see that we tried to reach you today unsuccessfully. Please call 1-800-PROTECT (1-800-776-8328) and choose the menu option "Upgrade System" so that another member of our Technical Care team can assist you with this issue.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 9th, 2020

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Emmanuel Washington, DC

Always on point. Their prompt calls saved my properties from ongoing burglaries. Awesome signage to deter break-ins

6 years ago

Reply from Guardian Protection

Hi Emmanuel, thank you for sharing an excellent customer testimonial! It's great to hear the professional security monitoring and yard signs are bringing you the additional peace of mind you deserve.

Aug. 3rd, 2020

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Nina Indianapolis, IN

The installer was nice and pleasant and I am glad to be back with this company and love the new panel

6 years ago

Reply from Guardian Protection

Hi Nina, welcome back to the Guardian Protection family, we look forward to helping to protect your world every day!

Jul. 31st, 2020

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Annette Green

The last Tech who came to the house knew what he was doing a fixed the alarm system that was malfunctioning!! Kudos to that tech, very knowledgeable and professional!

6 years ago

Reply from Guardian Protection

Hi Annette,
Thank you for taking the time to share helpful customer feedback! it's great to hear your issue was corrected and please reach out anytime we can be of further assistance.

Jul. 8th, 2020

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Patricia Meehan

I cannot think of anything I dislike. Installation wen very well. The system is very user friendly.no problems so far.

6 years ago

Reply from Guardian Protection

Hi Patricia,
Thank you for the 5-star review! It's awesome to hear you are enjoying the professionally installed and monitored security system.

Jul. 8th, 2020

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Julianne Bolton ,

Sean was great! Very patient with our questions and helped run a few tests/get the app set up before he left.

6 years ago

Reply from Guardian Protection

Hi Julianne,
Thank you for choosing Guardian Protection and taking the time to share your customer experience! We are proud to help protect your world every day.

Jun. 10th, 2020

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stephanie zacarias Washington, DC

Very kind and helpful. Called me before they arrived which was greatly appreciated. Overall very happy.

6 years ago

Reply from Guardian Protection

Thank you Stephanie for taking the time to share a great 5-star review! Guardian Protection is honored to be your home security provider.

Jun. 9th, 2020

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Curt Fankhauser Carmel, IN

The service technician was very knowledgeable and professional. The features of the system are very easy to utilize.

6 years ago

Reply from Guardian Protection

Hi Curt,
Thank you for the great customer feedback! It's nice to hear you are finding the security system user friendly and Guardian Protection is proud to help protect your world.

Apr. 6th, 2020

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Tavio Larios San Antonio, TX

Installation was simple. The technician was friendly, and knowledgeable. Took the time to explain all the features.

6 years ago

Reply from Guardian Protection

Hi Tavio,
Thank you for taking the time to review your recent service experience. Guardian is honored to be your home security provider of choice in San Antonio, TX.

Apr. 6th, 2020

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Rosa Peralta Riverview, FL

Very professional and not expensive. Both the sales rep and installer were very good and knowledgeable.

6 years ago

Reply from Guardian Protection

Hi Rosa,
Thanks so much for taking the time to share 5-star feedback on your sales and installation experience! Guardian Protection is honored to be your home security provider of choice.

Mar. 25th, 2020

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Deepak Ayyanarappan Wexford, PA

Just had it setup for our new home and Chuck, who installed it, was very considerate and a pleasure to work with.

6 years ago

Reply from Guardian Protection

Hi Deepak,
Thanks so much for taking the time to share 5-star customer feedback! I will be sure to share your accolades with Chuck and the team. We appreciate you!

Mar. 23rd, 2020

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Tracey T ,

The technician (Jim) was very professional and represented the company to the highest standards. Mr. Turner

6 years ago

Reply from Guardian Protection

Hi Tracey,

Thanks so much for taking the time to share 5-star feedback for Jim. Guardian Protection is proud to be your home security provider of choice.

Jan. 16th, 2020

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Larry Bernard Green Bay, WI

Their equipment keeps failing and they refuse to help at all. We’ve had a ton of false alarms, finally had to just turn everything off and go back to using a baseball bat for security.

7 years ago

Reply from Guardian Protection

Hi Larry, I am sorry to hear that you have had issues with your equipment. We would like to talk to you and resolve them. Can you please email me your premises address and phone number so that I can research your account and help you. Kindly email your information to Thank you, Mary Lynn M. Customer Satisfaction Advocate

Oct. 28th, 2019

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Reginald L Newby Upper Marlboro, MD

The technician was very knowledgeable, efficient and explained every step of our security system in great detail

7 years ago

Reply from Guardian Protection

Hi Reginald,

Thank you for sharing your recent service experience with Guardian Protection! We are happy to help protect your world every day.

Oct. 16th, 2019

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Terry Chicago, IL

I called in and the sales rep was very rude. Couldn’t tell me much about the system, didn’t give a clear price, and kept trying to get me to buy without any details. No thanks!

7 years ago

Reply from Guardian Protection

Hi Terry,

I'm very sorry to hear of the sales issues, please private message us here or email with your phone number so we can trace the call and coach the representative as needed. Thank you for your time.

Oct. 15th, 2019

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MELISSA EYDENBERG Allendale, NJ

It’s been since JUNE and I still have no working service. This is the worst company I have EVER engaged and the owner of the “contract” company, michael c of spectracom has promised me over and over to deal with this and failed, with guardian and spectracom blaming each other. INCOMPETENT and A RIPOFF STAY AWAY!!!!!

7 years ago

Reply from Guardian Protection

Hello Melissa,

I'm very sorry to hear you are having trouble. We have notified the Authorized Dealer Spectracom which sold and installed your security system. Hopefully we are able to get your issues resolved soon.

Oct. 31st, 2018

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KathyRW

Very professional and helpful. A little expensive compared to other service providers, but I'm staying with them based on their quality service.

7 years ago

Reply from Guardian Protection

Hi Kathy,

Thank you for taking the time to leave customer feedback! It's great to hear you are truly finding the value in professionally monitored home security. Our customer service is 100% U.S. based and we will be here when you need us the most!

Dec. 27th, 2018

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Lori

Make informed decisions on whether to call the cops when an alarm event occurs rather than waiting for permisison from the customer

7 years ago

Reply from Guardian Protection

Hello Lori,

Thank you for taking the time to leave feedback for Guardian Protection. We hope the professionally monitored security system is bringing you peace of mind.

Dec. 27th, 2018

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Arnold

I like the fact that they are responsive and the people who come are efficient and nice to work with.

7 years ago

Reply from Guardian Protection

Hello Arnold,

Thank you for the 5 star feedback! Guardian Protection is proud to offer a less than 30 second average response time on all alarms. Have a safe day!

Dec. 27th, 2018

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