Guardian Protection: Read 4,697 User Reviews From Real Homeowners

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Verified Customer

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Kelley

the company is great customer service is excellent

6 years ago

Reply from Guardian Protection

Hi Kelley,
I am happy to hear that you found our team to be five-star in delivering great customer service. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 26th, 2020

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Verified Customer

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Evelyn

Because is not a very good service, paying service for something that is not worth it.

6 years ago

Reply from Guardian Protection

Hi Evelyn,
I am sorry for your frustration. I would like to help you get more benefits from your Guardian Protection security system so that it can deliver the most in value to you and your family. Please email your account info (full name, premises address and phone number) to wecare@guardianprotection.com so that I can escalate to a supervisor. Or, feel free to call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care and technical team will be happy to assist you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 19th, 2020

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Verified Customer

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George Lett

Slow technical support. Over two weeks for a tech to come to the house.

6 years ago

Reply from Guardian Protection

Hi George,
I apologize for the delay. We have experienced some backlog due to the pandemic . I have researched your account and see that we completed the service visit to your home on September 22. I trust that everything is working well. However, if you need additional assistance, please don't hesitate to email me at wecare@guardianprotection.com so that I can escalate to a supervisor. Or, feel free to call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our team will be happy to assist you.
Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 19th, 2020

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Verified Customer

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Jamal & Paula

Equipment seems to hold up. It is stable. It is going well.

6 years ago

Reply from Guardian Protection

Hi Jamal and Paula, thank you for sharing your experience. Enjoy your system, and thank you for choosing Guardian! Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

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Verified Customer

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Quentin

The doorbell camera is not working properly and they haven’t resolved it.

6 years ago

Reply from Guardian Protection

Hi Quentin,
I am sorry for your frustration. We'd like to resolve any issues with your doorbell camera. Can you please email your account info (full name, premises address and phone number) to wecare@guardianprotection.com so that I can escalate to a supervisor.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 6th, 2020

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Verified Customer

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Anonymous

Guardian protection’s system is easy to use, that is the best thing about it.

6 years ago

Reply from Guardian Protection

Hi Anonymous,
So glad to hear that you are finding your Guardian Protection smart home security system easy to use. We are here if you need us. If you have any questions please don't hesitate to call us. Our monitoring center is staffed and responds to your system's signals 24 hours a day. Just so you have it for reference, if you need to speak to a customer care specialist about a question, you can reach them at 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical team will be happy to assist you.
Thank you for choosing Guardian.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 6th, 2020

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Verified Customer

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Brenda Taucher

They still need to install more equipment (cameras).

6 years ago

Reply from Guardian Protection

Hi Brenda,
I would be happy to let our customer care team know about this for you. Can you please email the full name, premises address and phone number on your account to wecare@guardianprotection.com so that I can have someone reach out to you. You can also reach us at 1-800-PROTECT (800-776-8328), Sunday through Saturday from 7 a.m. to 11 p.m. EST.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 22nd, 2020

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Verified Customer

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Dora

Whenever I need them, they are always there for me.

6 years ago

Reply from Guardian Protection

Hi Dora,
Thank you for taking the time to review us. As your smart home security provider, our number one job is being there when you need us most. from your review it sounds as though we are doing our job and that makes us feel great! We will continue to be here for you and I want to thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 22nd, 2020

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Verified Customer

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Broadus Z. Atkins Greensboro, NC

Poor customer service right out of the gate. Major, major regrets about going with this company.

6 years ago

Reply from Guardian Protection

Hi Mr. Atkins,
I apologize for your frustration. I can see that our professional technician installed your system August 7 but was unable to finish it due to internet service/wi-fi not being available. I can see that we were to return in early September after you notified us that your internet service was available but that due to a scheduling error the return trip did not take place. Please accept my deepest apology for this. I see that our tech is scheduled to be at your home on September 19. I greatly appreciate your patience and believe that once everything has been completed that you will find great benefit and peace of mind with your Guardian Protection smart home system.
Thank you for choosing Guardian.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 9th, 2020

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Verified Customer

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Joshua Burleson, TX

They have the best price and I like their doorbell camera.

6 years ago

Reply from Guardian Protection

Hi Joshua,
I am glad that you are enjoying the video doorbell camera that is part of your Guardian Protection smart home security system. We do our best to offer great value while keeping things affordable. I am glad that you have found that with Guardian. Life is better when it's safe.
Thank you for choosing us!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 10th, 2020

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Verified Customer

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Victor Garland, TX

Great patience with the setup and customization of my plan

6 years ago

Reply from Guardian Protection

Hi Victor, I am happy to hear that our team worked carefully and closely with you to customize your Guardian Protection smart security system to a setup that works for you. We strive to accommodate each of our customers' unique needs. Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 18th, 2020

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Verified Customer

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Laura Fayetteville, NC

The system is good and easy to use but I want a promotional deal.

6 years ago

Reply from Guardian Protection

Hi Laura,
I am glad that you are satisfied with your Guardian Protection system and that you find it easy to use. If you would like me to escalate your request to our customer care team, please email your full name, premises address and best number to reach you to wecare@guardianprotection.com so that we can research your account.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 17th, 2020

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Verified Customer

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Courtney Walton, KY

Easy to access to the security alarm on the hone is great.

6 years ago

Reply from Guardian Protection

Hi Courtney, It's great to hear you are enjoying the convenience of controlling your Guardian Protection smart home security system from your mobile phone. Our customers greatly appreciate this feature because it is time saving and keeps them in touch with what's going on when they can't be at home. Glad it's useful for you! Thanks for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 18th, 2020

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Verified Customer

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Anonymous

Guardian Protection came with my home. It's really easy.

6 years ago

Reply from Guardian Protection

Hi there, thank you for activating your Guardian Protection system and we're glad to hear the security system is proving user-friendly.

Jul. 22nd, 2020

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Verified Customer

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Noelia

The system was installed in the house when we purchased it. I love the app.

6 years ago

Reply from Guardian Protection

Hi Noelia,
Thank you for activating your Guardian security system! It's great to hear the smart security features like the phone app are providing you additional peace of mind and convenience.

Jul. 22nd, 2020

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Verified Customer

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Joshua

I like that phone app. The equipment is very good.

6 years ago

Reply from Guardian Protection

Hi Joshua,
Thank you for taking the time to share great customer feedback. We are glad to hear you are enjoying the security system!

Jul. 23rd, 2020

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Verified Customer

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Anonymous

Guardian Protection has been great so far. I like that app.

6 years ago

Reply from Guardian Protection

Thank you for taking the time to provide feedback for Guardian Protection! We are proud to help protect your world every day with smart security solutions.

Jul. 22nd, 2020

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Verified Customer

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L

Good price. We were supposed to get yard signs.

6 years ago

Reply from Guardian Protection

Hi there,
Thank you for providing helpful customer feedback! I would be more than happy to get you a yard sign shipped out at no cost; please use the Private Response option here or email wecare@guardianprotection with your address of service.

Jul. 22nd, 2020

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Verified Customer

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Stephen McClure

the customer service has been good, but the equipment has been faulty

6 years ago

Reply from Guardian Protection

Hi Stephen,
Thank you for taking the time to share honest customer feedback as we are always looking to improve. If we can help with anything please give us a call at 1-800-PROTECT.

Jul. 22nd, 2020

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Verified Customer

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Anonymous

Horrible. Donâ€™t scam your customers. The rep flat out lied to me and your company did not even care.

6 years ago

Reply from Guardian Protection

Hello, I'm so sorry to hear this happened to you. Please use the 'Private Response' option here to send your address of services so we can assist.

Jul. 16th, 2020

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Courtney

It doesn't detect stuff every time people are coming.

6 years ago

Reply from Guardian Protection

Hi Courtney, thank you for taking the time to share helpful customer feedback. If we can help with anything specifically please reach out to wecare@guardianprotection.com

Jul. 9th, 2020

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Verified Customer

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Jeffrey

Everything seems to work. It has better pricing.

6 years ago

Reply from Guardian Protection

Hi Jeffrey, thank you for taking the time to share helpful customer feedback; we appreciate you!

Jul. 9th, 2020

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Verified Customer

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Anonymous Powell, OH

I haven't had it long but it seems fine. They're proactive.

6 years ago

Reply from Guardian Protection

Hello,
Thank you for choosing Guardian Protection and taking the time to share great customer feedback!

Jun. 25th, 2020

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Verified Customer

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Ray Sr Durham, NC

It was recommended to me. They have a good response.

6 years ago

Reply from Guardian Protection

Hi Ray,
It's great to hear you came to Guardian Protection from a trusted recommendation; we are proud to help protect what matters most to you.

Jun. 25th, 2020

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Verified Customer

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Anonymous Franklin, OH

I don't know much about the quality of it vs. another. The app is great.

6 years ago

Reply from Guardian Protection

Hello,
Thank you for being a valued Guardian Protection customer! I'm glad to hear the smartphone app is bringing you convenience. Have a safe weekend and please give us a call at 1-800-PROTECT if we can be of further assistance.

Jun. 19th, 2020

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Verified Customer

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Jonleatha Converse, TX

The quality is good. They're pretty good when answering questions that I need.

6 years ago

Reply from Guardian Protection

Hi Jonleatha,
Thank you for taking the time to share great customer feedback! We appreciate your continued business very much and know we are here to make your world a safer place!

Jun. 19th, 2020

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Verified Customer

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Debra Indianapolis, IN

They need to communicate with the customer better and get billing better.

6 years ago

Reply from Guardian Protection

HI Debra,
Thank you for taking the time to share helpful customer feedback! If there is anything specific we can help you with please message us back here using the 'Private Response' option.

Jun. 19th, 2020

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Verified Customer

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Matthew

The equipment works so far and I feel safer.

6 years ago

Reply from Guardian Protection

Hi Matt,
Thank you for being a part of the Guardian Protection family! It's wonderful to hear the professional security is bringing you additional peace of mind.

May. 19th, 2020

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Verified Customer

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Sushma Patel

Grest experience so far. Easy to use system.

6 years ago

Reply from Guardian Protection

Thank you for being a 5-star customer! We appreciate your feedback and business very much.

May. 19th, 2020

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Verified Customer

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Erica Alston

I like that I can access everything from my phone

6 years ago

Reply from Guardian Protection

Hi Erica,
Thank you for sharing great customer feedback! It's wonderful to hear the smartphone app is bringing you everyday convenience.

May. 19th, 2020

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Verified Customer

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Maxine Johnson

I would like it a lot better if someone come out and complete the installation.

6 years ago

Reply from Guardian Protection

Hi Maxine,
Thank you for the honest feedback! I believe I located your account and we have a service job scheduled for 5/21; please let us know if you need any additional assistance!

May. 19th, 2020

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Verified Customer

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Wanda Waldorf, MD

It's been fine. we are happy with the services.

6 years ago

Reply from Guardian Protection

Hi Wanda,
Thank you for taking the time to share great customer feedback. Guardian Protection is proud to help protect your world every day.

May. 11th, 2020

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Verified Customer

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Shanell Mebane, NC

I love the mobile app access and being able to do everything from your phone.

6 years ago

Reply from Guardian Protection

Hi Shanell,
Thank you for taking the time to share great customer feedback. It's nice to hear the smart security features like the phone app are bringing you everyday convenience.

May. 8th, 2020

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Verified Customer

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Ken Wesley Chapel, FL

Everything works as it should and it's pretty easy to use.

6 years ago

Reply from Guardian Protection

Hi Ken,
Thank you for being a valued part of the Guardian Protection family! We are glad to hear you are finding the security system easy to use.

May. 8th, 2020

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Verified Customer

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Terry Wesley Chapel, FL

I was referred to Guardian. The equipment is up to date.

6 years ago

Reply from Guardian Protection

Hi Terry,
Thanks so much for taking the time to share customer feedback, Guardian Protection is proud to help protect your world!

May. 6th, 2020

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Verified Customer

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Patrick & Brinin Middletown, OH

The equipment is pretty standard. I really like the app.

6 years ago

Reply from Guardian Protection

Hi Patrick & Brinin,
Thank you for being a part of the Guardian Protection family! It's great to hear you are taking advantage of the smart security features like the phone app!

May. 4th, 2020

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KGB Fredericksburg, VA

My experience is you lie to your customers and as soon as they sign a contract your service it awful

6 years ago

Reply from Guardian Protection

Hello,
I'm so sorry to hear you had a negative experience. Please use the Private Response option here to send your address of service and issue so we can help look into this for you!

Apr. 27th, 2020

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Linda Lawrenz Greenwood, IN

Could improve the time the camera is taking the video because the person or vehicle is long gone when you look.

6 years ago

Reply from Guardian Protection

Hi Linda, I'm sorry to hear of the issues with the video. We've been made aware with more people at home and internet bandwidth being stretched to the limits it may cause a delay in video playing. If we can help troubleshoot further please reach out to us here with your address of services.

Apr. 27th, 2020

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Verified Customer

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William Welliver

Wish I was stuck with AT&T security, too long of a contract AT&T add a better camera setup to record and save videos

6 years ago

Reply from Guardian Protection

Hi William,
Thank you for providing feedback. If we can help you with adding cameras or troubleshooting please give us a call at 1-800-PROTECT or message back here.

Apr. 20th, 2020

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Verified Customer

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William Hammond

very good response to questions and issues

6 years ago

Reply from Guardian Protection

Hi William,
Thank you for taking a moment to share your customer experience; Guardian Protection is proud to help protect your world.

Apr. 21st, 2020

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Paula Murrain

Pretty good. The door bell camera is a bit delayed.

6 years ago

Reply from Guardian Protection

Hi Paula,
Thanks so much for taking the time to provide feedback on your services; we appreciate your business!

Apr. 15th, 2020

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Verified Customer

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Tamecca Seril

Poor. My unit since installation and to this day does not have a fully functional battery.

6 years ago

Reply from Guardian Protection

Hello Temecca,
I'm sorry to hear you are having an ongoing battery issue. I have located your account with Guardian and will have a customer care agent reach out to help.

Apr. 9th, 2020

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Verified Customer

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Mr. Turner

Very professional, the monthly payment could be better

6 years ago

Reply from Guardian Protection

Hello,
Thank you for providing helpful customer feedback, we are honored to be your home security provider of choice and will work hard to keep our services competitively priced.

Apr. 7th, 2020

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Verified Customer

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Kelly Wentz

The ring door bell does not do what we thought it would do and record anything other then on my porch.

6 years ago

Reply from Guardian Protection

Hi Kelly,
I'm sorry to hear your expectations aren't being met with the video doorbell. If you'd like assistance on resolving any issues you are having with it, please call 1-800-PROTECT.
Nathan D

Apr. 6th, 2020

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Verified Customer

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Wendy

They are always available to help and answer calls.

6 years ago

Reply from Guardian Protection

Hi Wendy,
Thank you for taking the time to share great customer feedback, we appreciate you and will work hard every day to bring you peace of mind.

Apr. 2nd, 2020

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Verified Customer

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anonymous

Need to improve their services. I had a problem from the very beginning because my monitor is not working.

6 years ago

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Verified Customer

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Richard

They gave us a good deal. I can control it by my phone.

6 years ago

Reply from Guardian Protection

Hi Richard,
Thank you for taking the time to share your customer experience! It's great to hear Guardian was able to find an affordable home security solution for you and we look forward to protecting your world.

Mar. 18th, 2020

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Verified Customer

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Lonnie

The best thing is the app. They have a good monthly rate.

6 years ago

Reply from Guardian Protection

Hi Lonnie,
Thank you for sharing your customer experience; it's great to hear you are finding the value in the professionally monitored security solutions and you are taking advantage of the smart-phone app for convenience!

Mar. 18th, 2020

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Verified Customer

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Judy New Castle, PA

When we had a problem they cleared it up fast.

6 years ago

Reply from Guardian Protection

Hi Judy,
Thank you for choosing Guardian Protection for your home security needs! It's great to hear the security services are serving you well and we thank you for your continued business.

Mar. 18th, 2020

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Verified Customer

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Jenny Park

Super nice Techs. Knowledgable and considerate

6 years ago

Reply from Guardian Protection

Hi Jenny,
Thank you for taking the time to share a great customer experience. Guardian Protection is dedicated to helping to protect your world every day.

Mar. 9th, 2020

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