Guardian Protection: Read 4,697 User Reviews From Real Homeowners

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Wolfmanbob

Service is good, but pricing could be more competitive. In addition, being locked into a 5 year contract to get the service seems a bit excessive.

7 years ago

Reply from Guardian Protection

Hello,

Thank you for taking the time to leave feedback on your experience with Guardian Protection as it will help us improve. We hope the professionally monitored security system brings you peace of mind.

Dec. 27th, 2018

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Anonymous

Good experience, good customer service, would sign with them again, no concerns, nono problems they haven't handled

7 years ago

Reply from Guardian Protection

Hello,

Thank you for taking the time to leave feedback for Guardian Protection! We appreciate your business and hope the security system brings you peace of mind.

Dec. 27th, 2018

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C J Moore Austin, TX

Our service call from Chuck N was great! He went the extra mile to get our video doorbell installed properly.

8 years ago

Reply from Guardian Protection

Hi CJ,

Thank you for the excellent feedback on your service visit! I will be sure to share your accolades with Chuck and his supervisors. We look forward to helping to protect what you value most in life!

Sep. 19th, 2018

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James Edgar

New customer..satisfied so far..tech went above and beyond for installation. Would definitely reccomend...thanks

8 years ago

Reply from Guardian Protection

Thank you for the 5 star review, James. We think you are a 5 star customer as well, have a safe day with Guardian Protection!

Jul. 30th, 2018

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Annie L Preston Houston, TX

Personally, I would not recommend this company because it has the "uneducated" guessing about certain zip codes in Houston and PEOPLE in the community insisting that their city (Houston) counsel/men and women keep crime to a minimal.

8 years ago

Reply from Guardian Protection

Hello Annie,

I'm having a hard time figuring out what this review is pertaining to. Guardian Protection Services is a home security company, we do not deal with counsel nor politics in your area, did you intend to review Guardian Protection Services, Inc?

Jul. 30th, 2018

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B Goodyear, AZ

This has been a bad experience. The tech that came out to put my camera door bell completely destroyed the stucco and the company did not stand by I, they left me to fix it the subcontractor the use AMP said I only had a three year contract I talked to Guardian and they said no I had a six year contract. Do Not do business with them.

8 years ago

Reply from Guardian Protection

Hello,

I'm so sorry to hear you had a negative customer experience. We strive to delight each customer on every interaction and I'm disappointed we missed the mark. Please message me here or email if I can help in any way.

Jun. 12th, 2018

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Larry. F Painesville, OH

Been a customer for a year and we are well pleased with price,service and protection by Guardian! Highly Recommend!

8 years ago

Reply from Guardian Protection

Hi Larry, thank you for taking the time to leave Guardian Protection a review on . We appreciate your feedback and we're so glad you are enjoying the services. Have a nice day!

Jun. 8th, 2018

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Eileen Somerset, NJ

Worst customer service for home service calls! I called them and scheduled a service call and three times I waited for them to come out. They never came and they never called. I called each time and got lame excuses. Cannot wait until my contract is up. This is just unacceptable service!! Buyers beware!

8 years ago

Reply from Guardian Protection

Hi Eileen, I'm very sorry to hear of your troubles with the service visits. This is definitely not what we like to hear and I would like to make this situation right for you. Please email me here or at with your address of service.

Mar. 26th, 2018

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LaVerne Fluker

My problem was resolved after speaking with the Technician and following the instructions that were given by her.

8 years ago Edited September 14, 2021

Reply from Guardian Protection

Hi LaVerne, thank you for the testimonial. I'm so glad to hear the technician was able to resolve your problem.

Mar. 15th, 2018

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Tiwana Ford Winston-Salem, NC

Customer Service is good when i had a problem with payment they were very understanding and worked with me

8 years ago

Reply from Guardian Protection

Hi Tiwana,

Thank you for the great testimonial! We are happy to work with our customers to come to a satisfactory resolution on issues. We hope the system provides you peace of mind.

Feb. 27th, 2018

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Canice ohiri Owings Mills, MD

so far I found Guardian very reliable and all my concerns were addressed promptly and professionally.

8 years ago

Reply from Guardian Protection

Hi Canice,

Thank you for the customer testimonial! We are proud to help protect what you value most.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Feb. 8th, 2018

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Jennie Kissimmee, FL

The service technician was knowledgeable and courteous. He came in and got the job done efficiently.

8 years ago

Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Jennie. We appreciate your business!

Jan. 25th, 2018

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John Wilkerson Oklahoma City, OK

I paid for a wireless system. Guardian technicians adapted wired components from an antique system that is not dependable. Guardian charges a premium for repairs after they sold me a system I didn't get...

8 years ago

Reply from Guardian Protection

Hi John, I'm sorry to hear you did not have the system installed that you anticipated. I would like to escalate this concern to the appropriate department supervisor. Please message me back or email with your address of services.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 8th, 2018

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Dave Payson, UT

Terrible customer service and protection always disconnects from cell tower don’t let them do “free upgrades” that your system has to have to work because that’s renewing your contract very disappointing after being a customer for many years

8 years ago

Reply from Guardian Protection

Hi Dave,

I'm sorry to hear of the trouble with your security signal strength. There are typically options we can try to boost the signal. I would like to look into this for you if you could please message or email with your address of services.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Dec. 29th, 2017

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Phillip C. Moore Philadelphia, PA

After meeting with sales rep, satisfied with installation techs' work attitude and necessary clean-up as needed.

8 years ago

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Cody C. New Orleans, LA

Installation for our system was extremely quick, and all of the employees have been knowledgeable and open to answering any of our questions.

8 years ago

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Miles

Installed in Feb and the system has not worked as advertised yet. I have cancelled my monthly payment and they want to send to collections and I will fight. System shows fault daily tech has been to house multiple times. The service and product are not good. I think the ranking for this company is too high!

9 years ago

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Mario Martin Houston, TX

4 years ago Edited June 1, 2022

Reply from Guardian Protection

Hi Mario,
So happy to hear that we met your expectations. A home security system is an important purchase -- one that you will rely on for years for added safety and peace of mind. Thank you for choosing Guardian Protection. We are here for you! If there is anything that you need, please give us a call at 1-800-PROTECT (800-776-8328).
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 14th, 2022

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Ron Durfey Pleasant Grove, UT

Very happy with Guardian. They also provide my service for pest control. Happy with this home security system and they very quick to call and inquire of security issues/questions.

8 years ago Edited September 14, 2021

Reply from Guardian Protection

Hi Ron,

Thank you for the customer care feedback. Please give us a call anytime we can be of further assistance.

Aug. 27th, 2018

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Verified Customer

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Samarys Ortiz Fayetteville, NC

The sensors don't sync, I've had opened the door and the alarm didn't go off nor it asked me for the code.

5 years ago

Reply from Guardian Protection

Hi Samarys,
I am sorry for the difficulty. I have located your account and have escalated your issue to our supervisor. Please expect a callback within 24 to 48 hours.
Thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 31st, 2021

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Verified Customer

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Yngrid Nieves San Antonio, FL

I always have issues with the camera, the website barely works

5 years ago

Reply from Guardian Protection

Hi Yngrid,
I am sorry for the frustration. I would like to get you some assistance. Can you please send me your account information (Name, Premises Address, Phone Number) so that I can locate your account. Please send the information to wecare@guardianprotection.com. Thank you and I look forward to hearing from you.

Aug. 31st, 2021

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Verified Customer

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Bobby Woods Converse, TX

It's limited to what types of other smart devices that are compatible.

5 years ago

Reply from Guardian Protection

Hi Bobby,
Thanks for taking the time to connect with us. We appreciate that you have chosen Guardian Protection as your security provider and will continue to strive to bring you peace of mind and outstanding customer care. Guardian smart home systems can include devices such as smart lighting modules, smart garage door openers, smart door locks, and cameras. If you would like to get more information about this please give us a call at 1-800-PROTECT (800-776-8328).
Thanks for choosing Guardian. Life is better when it's safe!
Mary Lyn M.
Customer Satisfaction Advocate

Aug. 31st, 2021

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Verified Customer

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Daniel

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5 years ago Edited September 14, 2021

Reply from Guardian Protection

Hi Daniel,
Thanks for taking the time to connect with us. We're happy to know that your Guardian smart home security system is delivering peace of mind and convenience. Regarding any issues - minor or otherwise - we're here to help. Please give us a call and our Care team will be happy to walk through it and troubleshoot it with you. You can reach them at 1-800-PROTECT (800-776-8328) from 7:30 a.m. to 9 p.m. EST Monday through Friday and from 8 a.m. to 7:30 p.m. EST Friday and Saturday. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 19th, 2021

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Verified Customer

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Anonymous San Antonio, FL

It is convenient to use. Customer service has been fine.

5 years ago

Reply from Guardian Protection

Hello,
I am happy to hear your experience with Guardian Protection has been a positive one. Thank you for being a customer.
Amy,
Customer Satisfaction Advocate

Aug. 18th, 2021

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Verified Customer

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Patty Pereira Columbia, MD

I was under the impression that I would have outside security camera

5 years ago

Reply from Guardian Protection

Hi Patty,
I have located your account and can see that our professional technician was at your home and provided installation of your system on May 25. If you would like to add a camera to your system or if you have questions or issues that were not discussed during your installation, please give us a call at 1-800-PROTECT (800-776-8328). We are here to help every day from 7 a.m. to 11 p.m. EST.
Thank you.
Mary Lynn M.
Customer Satisfaction Advocate

Jul. 6th, 2021

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Verified Customer

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John Nedd Middletown, DE

New account! Need more time to evaluate their service...

5 years ago

Reply from Guardian Protection

Hi John,
Thanks so much. We will continue to strive to delight. We appreciate that you chose Guardian to be your security partner. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jul. 30th, 2021

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Verified Customer

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Jesse L. Gates Windsor Mill, MD

There app sucks for almost 10 days I can not review the stupid app. It just don't work it sucks

5 years ago

Reply from Guardian Protection

Hi Jesse,
I am sorry for the difficulty. I have located your account and see that you have been in touch with our Technical Care team and that they have a service call scheduled for our technician to come to your home to resolve on July 12. Thank you for your patience and if there is anything else that I can assist you with please don't hesitate to mail me at wecare@guardianprotection.com. You can also reach our Care team at 1-800-PROTECT (800-776-8328) every day from 7 a.m. to 11 p.m. EST.
Mary Lynn M.
Customer Satisfaction Advocate

Jul. 6th, 2021

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Verified Customer

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Kevin Selbyville, DE

Monthly fee too high for on-going monitoring services

5 years ago

Reply from Guardian Protection

Hi Kevin,
I am sorry that you think our monitoring fee is too high. Your safety is important to us. We work hard to keep our prices as affordable as possible without sacrificing reliability and quality. Our U.L.-certified, Five Diamond monitoring centers never sleep so that our customers can have peace of mind always.
We are happy to answer any questions that you may have. Simply call us at 1-800-PROTECT (800-776-8328). Our customer care specialists are available Sunday through Saturday from 7 a.m. to 11 p.m. EST. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 20th, 2021

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Verified Customer

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Chester Cedar Creek, TX

I have had some issues with the system and the support.

5 years ago

Reply from Guardian Protection

Hi Chester,
Thank you for taking the time to connect with us. Our Care team would be happy to assist you by phone with any and all issues related to your system and supporting you in using it or answering any questions. They love what they do and they are here for you! Please give us a call at 1-800-PROTECT (800-776-8328) anytime between 7 a.m. and 11 p.m. EST, Sunday through Saturday. Or, if you would prefer, you can email your account information (full name, premises address, phone number) to wecare@guardianprotection.com and I will have a member of our team reach out to you. We look forward to hearing from you and assisting you. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 25th, 2021

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Verified Customer

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Veronica Upper Marlboro, MD

I don't know how to use it completely.

5 years ago

Reply from Guardian Protection

Hi Veronica,
Thank you for taking the time to connect with us. Our Care team would be happy to assist you by phone in teaching you how to use your system more completely. They love what they do and they are here for you! Please give us a call at 1-800-PROTECT (800-776-8328) anytime between 7 a.m. and 11 p.m. EST, Sunday through Saturday. Or, if you would prefer, you can email your account information (full name, premises address, phone number) to wecare@guardianprotection.com and I will have a member of our team reach out to you. We look forward to hearing from you and assisting you. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 25th, 2021

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Verified Customer

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Earl Carmel, IN

Customer service has been very timely to respond to our requests.

5 years ago

Reply from Guardian Protection

Hi Earl,
I am happy to know that you have found our customer care team to be timely in responding to your requests. This team undergoes many hours of training in order to provide valued customers such as yourself with a great experience and quick resolution to questions. They are 100% dedicated to your safety. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 16th, 2021

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Verified Customer

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Courtney Conley Westerville, OH

Every time I set my alarm to away, the alarm sounds off

5 years ago

Reply from Guardian Protection

Hi Courtney,
I am sorry for the frustration. Please email your account information (full name, premises address, phone number) to wecare@guardianprotection.com and I will escalate to our supervisor so that we can get you assistance with this issue.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 9th, 2021

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Verified Customer

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Bobby Christopher Aubrey, TX

The door bell camera picks up every car that passes the house

5 years ago

Reply from Guardian Protection

Hi Bobby,
I am sorry for the frustration. I have located your account and can see that you purchased your security system through one of our trusted authorized dealers. I have escalated your issue to our our supervisor. You will be hearing from us within 24 to 48 hours.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 9th, 2021

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Verified Customer

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Ellen Kearney Rolesville, NC

Still having issues with my front door locking properly

5 years ago

Reply from Guardian Protection

Hi Ellen,
I apologize for the difficulty. Please email your account information (full name, premises address, phone number) to wecare@guardianprotection.com and I will escalate to our supervisor so that we can get you assistance with this issue.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 9th, 2021

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Verified Customer

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Mark Belmont, OH

My Guardian Protection system is reliable.

5 years ago

Reply from Guardian Protection

Thanks for the feedback Mark. The entire Guardian team is working hard to make our systems as reliable as possible. Thanks for being a customer!

Kevin
Customer Satisfaction Advocate

Mar. 15th, 2021

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Verified Customer

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Lisa Cleveland, OH

Had problems with system within 2 weeks of service.

5 years ago

Reply from Guardian Protection

Hi Lisa,
I am sorry that you experienced difficulties soon after your installation. If they have not yet been resolved, can you please email your account information (full name, premises address, phone number) along with the type of problems that you are having to we care@guardianprotection.com so that I can research your account and escalate this to our supervisor for you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 2nd, 2021

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Verified Customer

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Helen Valencia, PA

I don't like all the emails; I know when I turn the system on and off.

5 years ago

Reply from Guardian Protection

Hi Helen,
I apologize for the frustration. I can get you assistance with this to reduce the number of emails, no problem! Please email your account info (,name. premises address and phone number) to wecare@guardianprotection.com, and I will have a member of our care team give you a call. Or, if you prefer, you can call us at 1-800-PROTECT (800-776-8328) for immediate assistance. I appreciate your taking the time to give us your comments so that we can improve your experience.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 22nd, 2021

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Verified Customer

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Tapan Patel North Royalton, OH

It‚Äôs good. They are on it when you need help

5 years ago

Reply from Guardian Protection

Hi Tapan,
So happy to know that you have found us to be super responsive to your needs. We are here to serve you! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 22nd, 2021

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Verified Customer

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Jim V Apex, NC

very thorough, great equipment and knowledgable installers

5 years ago

Reply from Guardian Protection

Hi Jim,
It's great to hear that you have found the Guardian professional team to be thorough and knowledgeable! I am happy to know that you are finding the equipment in your Guardian system to be of great quality in covering your security needs. Thank you for choosing Guardian. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 3rd, 2021

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Verified Customer

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Henry Melissa, TX

Very easy to comprehend and use and 5 experience thus far.

5 years ago

Reply from Guardian Protection

Hi Henry,
The beauty of a Guardian system is that it offers smart technology that's really easy to use. What a great way to have security and peace of mind. I am happy to know that you are enjoying the benefits. Thank you for taking the time to review us!
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 3rd, 2021

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Verified Customer

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Raquelle Alexander Parrish, FL

Great customer service. I have had no issues.

5 years ago

Reply from Guardian Protection

Hi Raquelle,
It's great to know that you have enjoyed the quality of our customer service and our friendly, knowledgeable staff . Our Care Specialists undergo many hours of training and love what they do. So glad it shows! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 25th, 2021

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Verified Customer

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Jeanette Lipinski Chicago, IL

Customer service is excellent, Trustworthy very good.

5 years ago

Reply from Guardian Protection

Hi Jeanette,
I am happy to know that you are finding our customer service to be excellent. Our Care Specialists love what they do, and are employed by and work only for Guardian Protection. They are dedicated solely to the life safety needs of you, our valued customer. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 25th, 2021

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Verified Customer

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Brian Nashville, IN

Their system is very easy to use.

5 years ago

Reply from Guardian Protection

Hi Brian,
I am happy to know that you are finding your Guardian Protection smart home security system easy to use and that we are delivering to your satisfaction. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

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Sherri Robinson-Miller Pottstown, PA

Our technician was patient and followed covid policies

5 years ago

Reply from Guardian Protection

Hi Sherri, so glad to hear your installation was safe and smooth! Thank you for choosing Guardian Protection, and stay safe! Caroline, Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

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Adam Mcmonagle

Installer came after hours, system is not really compatible with house, not impressed with features

5 years ago

Reply from Guardian Protection

Hi Adam,
I am sorry for your frustration. I have escalated your concerns to our supervisor and you will be hearing from someone within seven business days.
Thank you,
Mary Lynn

Dec. 22nd, 2020

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Verified Customer

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Kan

Rescheduling and cancelling appointment Not completing one one appointment

5 years ago

Reply from Guardian Protection

Hi Kan,
I am sorry for the difficulty. Thank you for reaching out to let us know. Kindly email your account information (name, premises address, phone number) to wecare@guardianprotection.com so that I can research your account and get you some assistance with this.
Thank you very much,
Mary Lynn M. Customer Satisfaction Advocate

Dec. 9th, 2020

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Verified Customer

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JSF

System not reliable. Delayed (even though have strong WiFi signal)

5 years ago

Reply from Guardian Protection

Hi JSF,
I am sorry to hear that you believe your system is not reliable. Our goal is that each and every customer enjoy a great degree of reliability with their home security system and I would like to think that we can establish that for you as well. Kindly email your account information (name, premises address, phone number) to wecare@guardianprotection.com so that I can get you some assistance with this.
Thank you very much,
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 9th, 2020

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Verified Customer

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Virendra Silva

I got the system installed at the end of the month and had to pay for the whole month plus more.

5 years ago

Reply from Guardian Protection

Hi Virendra,
Thank you for reaching out. I have researched your account and have been in contact with our customer care team. Your system was installed on October 26. You were billed on a pro-rated basis, only for the days from the date of your system installation through the end of the month and not for the whole month. You were also billed for the month of November for the services you received in November. In summary, your first Guardian bill was for a total of six days in October plus 30 days in November. Each of your following bills will be for one month of monitoring service. If you have additional questions, please don’t hesitate to call us at 1-800-PROTECT (800-776-8328) or email us at wecare@guardianprotection.com.
Take care and thank you for choosing Guardian Protection! Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 2nd, 2020

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Verified Customer

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Cliff.

Good people. Good service. Reasonable price.

5 years ago

Reply from Guardian Protection

Hi Cliff,
I am happy to hear that your experience with Guardian has been a positive one. The system offers great benefits in helping you to keep an eye on things when you are at home and when you are not. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Nov. 24th, 2020

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Verified Customer

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Ashley

I like the service but the monthly fee is much higher than comparable services

5 years ago

Reply from Guardian Protection

Hi Ashley,
I am happy to hear that you are enjoying the benefits of your 24-hour monitored Guardian Protection smart home security system. We strive to combine high quality service and state of the art security technology with a price that is as affordable as possible. I appreciate that you took the time to connect with us. Our customers' comments are important in helping us to improve every day. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 10th, 2020

Guardian Protection Reviews