Guardian Protection: Read 4,697 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

robert tamburo Pittsburgh, PA

Good. Fast response when alarm goes off. Don't like escalating cost every year on our landline system.

7 years ago

Reply from Guardian Protection

Hi Robert,

Thank you for taking the time to leave feedback on your customer experience. We are glad to hear the less than 30 second average response time on alarms is providing you the additional peace of mind you deserve. We do attempt to stay competitive with our pricing as costs in the industry are on the rise.

Jun. 27th, 2019

check_circle

Verified Customer

star star star star star_border

Victor

I like their customer service. They listened to my needs and recommended options to fill those needs

7 years ago

Reply from Guardian Protection

Hi Victor,

Thank you for taking the time to leave a review for Guardian Protection. We appreciate your feedback and business very much.

Jun. 12th, 2019

check_circle

Verified Customer

star star star star star

Chris

Excellent. I like the price point of our service, also customer service is excellent.

7 years ago

Reply from Guardian Protection

Hi Chris,

Thank you for taking the time to share a 5 star customer experience. Guardian Protection is dedicated to providing you additional peace of mind with award-winning security monitoring.

Jun. 12th, 2019

check_circle

Verified Customer

star star star star star_border

Pastor Terrance Phillips

Not a bad system, I like the customer service that they provide. They call on a dime and are very thorough.

7 years ago

Reply from Guardian Protection

Hello,

Thank you for being a part of the Guardian Protection family. We aim to delight each customer on every interaction and I'm glad to hear the quick response time is providing you the additional peace of mind you deserve.

Jun. 12th, 2019

check_circle

Verified Customer

star star star star star_border

Jarvis Johnson

Reducing cost of services. I would be great if lighting could be incorporated into the security system.

7 years ago

Reply from Guardian Protection

Hi Jarvis,

Thank you for taking the time to leave helpful feedback on your customer experience as it will help us improve. Guardian Protection appreciates your business.

Jun. 12th, 2019

check_circle

Verified Customer

star star star star star

Retha Rocky Gap, VA

I forgot my password for the home thing and they helped me twice. They're very nice people.

7 years ago

Reply from Guardian Protection

Hi Retha,

Thank you for sharing a 5 star customer experience. Guardian Protection is proud to help protect your world every day.

Jun. 5th, 2019

check_circle

Verified Customer

star star star star star

Albert Tulare, CA

The reps that Guardian Protection sent out were pretty good. The system is easy to access.

7 years ago

Reply from Guardian Protection

Hi Albert,

Thank you for sharing a 5 star experience. Guardian Protection is proud to help protect your world every day.

Jun. 5th, 2019

check_circle

Verified Customer

star star star star star

nb

we have no issues with guardian. we feel it's a very good company to deal with, helpful too

7 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing a 5 star customer experience! We are delighted to help protect your world.

May. 21st, 2019

check_circle

Verified Customer

star star star star star

Aaron Norris

We've been with Guardian for years and they've been great! Always responsive and helpful.

7 years ago

Reply from Guardian Protection

Hi Aaron,

Thank you for being a long time customer of Guardian Protection! We appreciate your feedback and continued business.

May. 21st, 2019

check_circle

Verified Customer

star star star star star_border

TD

Very good response to any issues given current alternatives to their type of system they could reduce their prices

7 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing helpful feedback! Guardian Protection is proud to help protect your world with a less than 30 second average response time on all alarms.

May. 21st, 2019

check_circle

Verified Customer

star star star star star

ann duckworth

Has always been responsive to my needs. Lowering of monthly fee would always be welcome!

7 years ago

Reply from Guardian Protection

Hi Ann,

Thank you for the 5 star feedback! We will work hard to provide you with top of the line security monitoring and competitive pricing.

May. 21st, 2019

check_circle

Verified Customer

star star star star star

Ms White

Quick response time. If something is wrong, I get a speedy call. Like the company.

7 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing a 5 star customer testimonial! Guardian Protection is proud to hear the quick response time on alarms is providing you the additional peace of mind you deserve.

May. 21st, 2019

check_circle

Verified Customer

star star star star star

Sonia Smith

Have their services for 6 years and I am quite happy with them. Always there to help you.

7 years ago

Reply from Guardian Protection

Hi Sonia,

Thank you for being a long time customer of Guardian Protection. We appreciate your feedback and business very much. Have a safe day with Guardian!

May. 21st, 2019

check_circle

Verified Customer

star star star star star

John

Great !! Much better than ADT service which kept gining me false alarms on stations i didn't have.

7 years ago

Reply from Guardian Protection

Hi John,

Thank you for switching to Guardian Protection! We appreciate your business and we are glad the security system is working out well for you.

May. 7th, 2019

check_circle

Verified Customer

star star star star star

Dee Mahoney

I receive texts when the system is disarmed so I can tell when someone enters my home.

7 years ago

Reply from Guardian Protection

Hi Dee,

Thank you for being a part of the Guardian family and for reviewing your experience. We hope the 24 hour professional security monitoring brings you peace of mind!

May. 7th, 2019

check_circle

Verified Customer

star star star star_border star_border

Linda

Easy to use but too expensive compared to your competitors. Your contract is too long also. As soon as mine is up...I am gone.

7 years ago

Reply from Guardian Protection

Hi Linda,

Thank you for the helpful feedback. I'm sorry to hear you feel the services are too pricey. Guardian Protection does attempt to offer competitive prices while offering award-winning security monitoring. If we can help look into anything for you please message your address here.

May. 7th, 2019

check_circle

Verified Customer

star star star star star_border

Bill

Customer service and reliability. Now that I'm on a fixed income a few dollars less off month would be great.

7 years ago

Reply from Guardian Protection

Hi Bill,

Thank you for taking the time to review your customer experience. Typically towards the end of your agreement term we can discuss lowering the bill; just give us a call at 1-800-PROTECT.

May. 7th, 2019

check_circle

Verified Customer

star star star star star

Terry Colvin

Have had them for years, and anytime that alarm goes off, they're on the phone, super!

7 years ago

Reply from Guardian Protection

Hi Terry,

Thank you for sharing a great customer experience! It's wonderful to hear the quick response time on all alarms is bringing you the peace of mind you deserve.

May. 7th, 2019

check_circle

Verified Customer

star star star star_border star_border

B Lloyd

Did not receive much orientation when I moved into new home, think there are things I should know but do not, was not given any written instructions

7 years ago

Reply from Guardian Protection

Hello,

Thank you for activating your Guardian Protection services. We would be happy to help you with any questions; just message us here or call 1-800-PROTECT. Thank you!

May. 7th, 2019

check_circle

Verified Customer

star star star star star

Joy

What I have had to deal with them has been really good, approve on maybe better pricing.

7 years ago

Reply from Guardian Protection

Hi Joy,

Thank you for sharing a great customer experience! Guardian Protection is dedicated to helpingto protect what matters most to you every day.

May. 7th, 2019

check_circle

Verified Customer

star star star star star

Jon kovacs

Absolutely great experience. Something that's not broke doesn't need to be fixed.

7 years ago

Reply from Guardian Protection

Hi Jon,

Thank you for sharing a 5 star review. It's great to hear you are enjoying the security services and we will be here to help when you need us the most. Thank you for your business.

May. 7th, 2019

check_circle

Verified Customer

star star star star star

Rob

They are great ,always available to answer and response time is outstanding very helpful

7 years ago

Reply from Guardian Protection

Hi Rob,

Thanks so much for providing 5 star feedback on your customer experience. Guardian Protection is proud to help protect what matters most to you every day.

May. 10th, 2019

check_circle

Verified Customer

star star star star star_border

Santo Tampa, FL

It is convenient and quality that sometimes it doesn't work property but customer service resolves all the issues.

7 years ago

Reply from Guardian Protection

Hi Santo,

Thank you for providing helpful feedback on your customer experience. Our customer care and technical phone teams are here for extended hours every day to help when you have questions! Thank you for your business.

May. 2nd, 2019

check_circle

Verified Customer

star star star star star

Cathy Joppa, MD

Customer service pays attention to what we're asking for and they give us what we want.

7 years ago

Reply from Guardian Protection

Hi Cathy,

Thank you for reviewing your customer experience! Guardian Protection is happy to help protect what matters most to you every day with award-winning security monitoring. Thank you for your business.

May. 2nd, 2019

check_circle

Verified Customer

star star star star star

Anonymous Scottdale, PA

It looks nice and I haven't really had any problems with it. It gives me peace of mind.

7 years ago

check_circle

Verified Customer

star star star star star

susannichols1949@aol.com Lemoore, CA

They always respond and it is a good value. The people I have met are good workers.

7 years ago

Reply from Guardian Protection

Hi Susan,

Thank you for reviewing your customer experience. It's wonderful to hear the phone staff have been helpful. Guardian Protection is dedicated to bringing you additional peace of mind with smart home security solutions.

May. 10th, 2019

check_circle

Verified Customer

star star star star star

Anonymous Oakmont, PA

The equipment works fine and it is easy. Anytime I had a problem, customer support called.

7 years ago

check_circle

Verified Customer

star star star star star_border

Dongyu

The quality is good and they respond really quickly. It is too expensive. I paid like forty eight dollars per month.

7 years ago

Reply from Guardian Protection

Hello Dongyu,

Thank you for providing feedback on your customer experience! Guardian Protection is proud to offer award-winning security monitoring to our customers and we do attempt to stay competitive with our prices.

Apr. 29th, 2019

check_circle

Verified Customer

star star star star star

Sue L., Tucson, AZ

Great service! Always on top of any problem that arises - gracious staff and knowledgeable techs!

7 years ago

Reply from Guardian Protection

Hi Sue,

Thank you so much for taking the time to share a 5 star customer experience. We are proud to help protect what matters most to you every day.

Apr. 23rd, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Pauline E. Smith

Today it's a 0 I waited 1 week for service, had two . window monitored out. I requested to have all serviced,however, that didn't happen. Repaired the two in garage at 9am,it's 130p same day and battery is beeping.

7 years ago

Reply from Guardian Protection

Hello Pauline,

I'm sorry to hear of the trouble with the service visit. I would like to have the appropriate supervisor look into this issue if you could please private message your address of service or email . Thank you!

Sincerely,
Nathan D
Customer Satisfaction Advocate

Apr. 15th, 2019

check_circle

Verified Customer

star star star star star

Jane

Very responsive, always attentive to providing service and have no complaints with them.

7 years ago

Reply from Guardian Protection

Hi Jane,

Thank you for sharing a 5 star customer experience! Guardian Protection is proud to offer a less than 30 second average response time on all alarms and we look forward to providing you additional peace of mind.

Apr. 9th, 2019

check_circle

Verified Customer

star star star star star

Lisa Grove City, PA

I've had a few issues, but they come right out to take care of it. It seems to hold up.

7 years ago

Reply from Guardian Protection

Hi Lisa,

Thank you for sharing helpful feedback on your customer experience! We are proud to offer top of the line security technicians to assist when something comes up. We hope the home security system brings you additional peace of mind in Grove City, Pa.

Apr. 1st, 2019

check_circle

Verified Customer

star star star star star

Anonoymous Manchaca, TX

They are responsive and the equipment works and I take care of it. I have not had any problems.

7 years ago

Reply from Guardian Protection

Hello,

Thank you for leaving feedback for Guardian Protection! We are honored to be a top home security provider on Best Company and respond quickly to your alarms when you need us. We appreciate your business.

Mar. 29th, 2019

check_circle

Verified Customer

star star star star star

Jessica&Brannon Wendell, NC

The best thing about Guardian Protection is using the app and the service is good.

7 years ago

Reply from Guardian Protection

Hello Jessica & Brannon,

Thank you for reviewing your Guardian Protection customer experience! The smart phone app is a great tool for on-the-go control of your security system. We appreciate your feedback and business!

Mar. 28th, 2019

check_circle

Verified Customer

star star star star star

Kay Denning

When I have had questions they have always answered in a very professional manner!

7 years ago

Reply from Guardian Protection

Hi Kay,

Thank you for sharing your customer experience. Guardian Protection is proud to provide you the peace of mind you deserve every day with a smile!

Mar. 26th, 2019

check_circle

Verified Customer

star star star star star

Rita Kreuzer

I like the fact that it comes on my phone when garage door is open or closed and by whom

7 years ago

Reply from Guardian Protection

Hi Rita,

Thank you for reviewing your customer experience with Guardian Protection. It's great to hear the smart home security options are bringing you ever day peace of mind.

Mar. 13th, 2019

check_circle

Verified Customer

star star star star star

Lee koebel

No problems to report... Whenever contact has been made representative very courteous and helpful.

7 years ago

Reply from Guardian Protection

Hi Lee,

Thanks so much for taking the time to review your customer experience on Best Company. We appreciate your feedback and business every day.

Mar. 13th, 2019

check_circle

Verified Customer

star star star star star

Anonymous Tempe, AZ

When I have had to reach out to them when I had a question, they always had an answer.

7 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing feedback for Guardian Protection! We appreciate your business and look forward to providing you with peace of mind every day.

Mar. 6th, 2019

check_circle

Verified Customer

star star star star star

Ronnell Sandy, TX

They are very responsive and easy to talk to. I like the new technology that they have.

7 years ago

Reply from Guardian Protection

Hi Ronnell,

Thank you for sharing a 5 star review! We attempt to offer the latest in smart home security at a competitive price to our customers!

Mar. 6th, 2019

check_circle

Verified Customer

star star star star star_border

Thomas El Mirage, AZ

I do have a broken video camera right now, but they always give me the information that I need when I call.

7 years ago

Reply from Guardian Protection

Hi Thomas,

Thank you for sharing feedback on your customer experience. If we can help schedule a service visit for your camera please send us a private message here with your address of service. Thank you!

Mar. 6th, 2019

check_circle

Verified Customer

star star star star star_border

Demetrius Smith

We are 20yr customers and no issues if we have an alarm trip. The police had to come out once(false alarm).

7 years ago

Reply from Guardian Protection

Hello Demetrius,

Thank you for being such a long time customer! We appreciate your feedback and business over the years. Have many safe days with Guardian Protection Services.

Feb. 27th, 2019

check_circle

Verified Customer

star star star star star

Lee Falk

Great quality service. When there is any alerts the customer service team immediately calls

7 years ago

Reply from Guardian Protection

Hello Lee,

Thank you for leaving 5 star feedback on your customer experience. Guardian Protection is honored to be your home security provider and looks forward to providing you with peace of mind.

Feb. 27th, 2019

check_circle

Verified Customer

star star star star star

Shelley Parrella

Only problem we had was our smoke detector was going off when it shouldn't have.

7 years ago

Reply from Guardian Protection

Hello Shelley,

Thank you for being part of the Guardian Protection family! I'm sorry to hear you were having some trouble with you smoke detector; if you are still experiencing issues please let me here or give us a call at 1-800-PROTECT. Thank you!

Feb. 12th, 2019

check_circle

Verified Customer

star star star star star

Debbie

My experience has been great. They are very willing to assist with questions and problems

7 years ago

Reply from Guardian Protection

Hello Debbie,

Thank you for being a part of the Guardian Protection family! We appreciate your feedback and business every day.

Feb. 12th, 2019

check_circle

Verified Customer

star star star star star

Sarah Or Paul Manassas, VA

I have had a very professional response from Guardian Protection. They have good customer service.

7 years ago

Reply from Guardian Protection

Hi Sarah and Paul,

Thank you for taking the time to review your customer experience! Guardian Protection is dedicated to helping to protect what matters most to you while providing top of the line customer care.

Feb. 11th, 2019

check_circle

Verified Customer

star star star star star

Paul & Debbie Rockford, IL

They have been very responsive and have been able to get out in a timely manner.

7 years ago

Reply from Guardian Protection

Hello Paul & Debbie,

Thank you for reviewing your customer experience with Guardian Protection. We are proud to help protect what matters most to you every day.

Feb. 11th, 2019

check_circle

Verified Customer

star star star star star_border

Anonymous Peoria, AZ

They answered all my questions and they helped me out when I needed help. They're always there to assist.

7 years ago

Reply from Guardian Protection

Hello, Thank you for reviewing your customer service experience with Guardian Protection. Our Monitoring Station is here 24 hours a day to help protect what matters most to you!

Feb. 8th, 2019

check_circle

Verified Customer

star star star star star

Sonia Fresno, CA

Customer service is really good, they're very on it. I feel like the device is pretty easy to use.

7 years ago

Reply from Guardian Protection

Hello Sonia,

Thank you for leaving 5 star feedback for Guardian Protection. I'm glad to hear you are finding the system user-friendly. Please let us know if we can ever assist further.

Jan. 16th, 2019

check_circle

Verified Customer

star star star star star_border

Kindra Bakersfield, CA

They are very attentive when your alarm goes off, though my center started falling off within the first year.

7 years ago

Reply from Guardian Protection

Hi Kindra,

Thank you for taking the time to review your experience with Guardian Protection. We are proud to offer a less than 30 second response time average on alarms. If we can help with a sensor please give us a call at 1-800-PROTECT or message us here. Thank you

Jan. 17th, 2019

check_circle

Verified Customer

star star star star star

David Belton, SC

I just I haven't had problems with customer service. The equipment probably needs to be updated.

7 years ago

Reply from Guardian Protection

Hello David,

Thank you for taking the time to leave feedback for Guardian Protection. We would be happy to discuss upgrade opportunities with you; please message us here or call 1-800-PROTECT to speak to an upgrade specialist.

Jan. 7th, 2019

Guardian Protection Reviews