Guardian Protection: Read 4,697 User Reviews From Real Homeowners

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Verified Customer

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Frederick

It's not working right. I've called them and they're supposed to come out monthly. When they came and did the initial, it could have been expained a little bit better.

6 years ago

Reply from Guardian Protection

Hi Frederick,

I'm sorry to hear you're having troubles, we want to be sure your system is working at 100% so please message here if we can help you with an issue. Thank you

Dec. 23rd, 2019

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Verified Customer

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Bart

They were responsive and came out and installed and got the system set up and running.

6 years ago

Reply from Guardian Protection

Hi Bart,

Thank you for reviewing your customer experience! Guardian Protection is honored to be your home security provider of choice.

Dec. 26th, 2019

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Verified Customer

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Justin Cibolo, TX

Customer service has had very quick response time. It doesn't always seem accurate.

6 years ago

Reply from Guardian Protection

Hi Justin,

Thank you for taking the time to review your customer experience. I'm glad to hear the less than 30 second average response time on alarms is bringing you peace of mind. Please contact us here if you have any questions with your services!

Dec. 26th, 2019

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Verified Customer

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Andrea Lewes, DE

They are very nice and helpful. System seems good. I've never had it before so I'm just learning.

6 years ago

Reply from Guardian Protection

Hi Andrea,

Welcome to the Guardian Protection family! We are happy to have you as a customer and please reach out here or by phone if you have any questions on the services.

Dec. 26th, 2019

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Verified Customer

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James Petersburg, VA

It works good and is dependable. I am happy with what I got. We got everything that we need.

6 years ago

Reply from Guardian Protection

Hi James,

Thank you for sharing a great customer testimonial. Guardian Protection is proud to be your home security provider and we thank you for your continued business!

Dec. 6th, 2019

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Verified Customer

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Sandy

Every time I call them, they answer all my questions. The system is easy to use.

6 years ago

Reply from Guardian Protection

Hi Sandy,

Thank you for being a 5-star customer! We love hearing feedback like this and we wish you a happy and safe holiday season.

Dec. 6th, 2019

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Verified Customer

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James Morris

Solid service , good follow up, dependable, would recommend them to everyone looking this type service

6 years ago

Reply from Guardian Protection

Hi James,

Thank you for providing great customer feedback! Guardian Protection is proud to offer a less than 20 second average response time to alarms.

Nov. 19th, 2019

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Verified Customer

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Doris & Julia

The equipment is good and I don't have to worry about me house. I've never had any problems.

6 years ago

Reply from Guardian Protection

Hi Doris & Julia,

Thank you for sharing a 5 star customer testimonial on ! It's great to hear the security system is providing you the additional peace of mind you deserve.

Nov. 11th, 2019

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Verified Customer

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Deborah

Very reasonably prices. Very satisfied with the service. Service is answered when you need it.

6 years ago

Reply from Guardian Protection

Hi Deborah,

Thank you for being a 5 star customer! Guardian Protection is honored to be your home security provider of choice.

Nov. 11th, 2019

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Verified Customer

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Charlotte

Customer service is the best. They are always responsive and solve the problems.

6 years ago

Reply from Guardian Protection

Hi Charlotte,

Thanks so much for taking the time to review your experience with Guardian! We are proud to help protect your world every day.

Nov. 11th, 2019

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Verified Customer

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Otis

It is always working and is good protection for your home. The alert goes directly to the police.

6 years ago

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Verified Customer

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Ann

I would like for existing customers to be able add more features without paying for equipment but for the service.

6 years ago

Reply from Guardian Protection

Hi Ann,

Thank you for providing helpful customer insight as we are always looking to improve! We appreciate your continued business very much.

Oct. 29th, 2019

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Verified Customer

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Ron Miller

It's been good, but the price is much too high. It's no longer competitive with alternatives that are just as good. It once was but not now.

6 years ago

Reply from Guardian Protection

Hi Ron,

Thank you for providing helpful feedback on your experience as we are always looking to improve. Please give us a call if we can help discuss options for your bill or message here.

Oct. 29th, 2019

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Verified Customer

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Jim Lachall

Service is good, but I have no previous experience with an equivalent service. Cost too much.

6 years ago

Reply from Guardian Protection

Hi Jim,

Thank you for providing customer feedback, we find that for less than the cost of a monthly cable bill, professional security monitoring can bring you peace of mind 24 hours a day!

Oct. 29th, 2019

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Verified Customer

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JOHN FINIZIO

I had many monitoring companys over the years, but Gaurdian Protection has been the best one ever.

6 years ago

Reply from Guardian Protection

Hi John,

Wow, thank you for sharing a powerful customer testimonial! It's great to hear we stack well up against the competition, we value your feedback and business very much.

Oct. 29th, 2019

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Verified Customer

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Jean Wise

When ever I need service or have a question Guradian is always there and willing to help.

6 years ago

Reply from Guardian Protection

Hi Jean,

Thank you for sharing great customer feedback! We are so honored to help protect what matters most to you everyday.

Oct. 29th, 2019

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Verified Customer

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anonymous Indianapolis, IN

Their motion detectors sometimes go off at night without anyone being present. Since we've had it the cost has gone up quite a few times.

7 years ago

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Verified Customer

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Michael Gibsonia, PA

Very easy to use and you can do it remotely with the phone app. Guardian keeps your home safe.

7 years ago

Reply from Guardian Protection

Hi Michael,

Thank you for taking the time to share a great customer experience. Guardian Protection is honored to be your home security provider of choice.

Oct. 16th, 2019

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Verified Customer

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Henry

Always quick to reply and walks you through problems step by step. Efficient and easy to operate.

7 years ago

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Verified Customer

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Tony Youngstown, OH

Had Guardian Protection for years. They call as soon as the alarm goes off. It's pretty accurate.

7 years ago

Reply from Guardian Protection

HI Tony,

Thank you for sharing a 5 star customer experience! We appreciate your continued business over the years very much.

Oct. 16th, 2019

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Verified Customer

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Michael Martinez, CA

Better equipment and skilled people doing the installation. They have been proactive when we've had difficulties.

7 years ago

Reply from Guardian Protection

Hi Michael,

Thank you for being a valued part of the Guardian Protection family! We are always happy to help and answer any questions you may have.

Oct. 16th, 2019

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Verified Customer

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Freda Alliance, OH

It always works. They answer my questions and always straighten out whatever the problem is.

7 years ago

Reply from Guardian Protection

Hi Freda,

Thank you for reviewing your customer experience! It's wonderful to hear your questions are getting answered promptly, we are always happy to help!

Oct. 16th, 2019

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Verified Customer

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Anthony

Good product, good service, good customer service, great price to keep your home & family safe.

7 years ago

Reply from Guardian Protection

Hi Anthony,

Thank you for taking the time to review the benefits of your home security system. Guardian Protection is proud to be your home security provider of choice and provide you with much deserved peace of mind.

Oct. 8th, 2019

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Verified Customer

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Richard Heldenfels

It has been very satisfying. Good service and, when needed, good customer service.

7 years ago

Reply from Guardian Protection

Hi Richard,

Thanks so much for sharing a 5 star customer experience! Guardian Protection appreciates your continued business.

Oct. 1st, 2019

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Verified Customer

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Rz

Reps and techs are great. Both knowledgeable and very helpful, willing to go the extra mile!

7 years ago

Reply from Guardian Protection

Hello,

Thank you for being a part of the Guardian Protection family! It's great to hear you are enjoying the security services and we look forward to bringing you additional peace of mind every day.

Oct. 1st, 2019

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Verified Customer

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Alan

No call when I've set off alarm accidently. Makes me feel as if an intruder broke into home, I will get no response from company.

7 years ago

Reply from Guardian Protection

Hi Alan,

I'm sorry to hear you have had issues with the alarm, it is best to test your security system with us at or giving our customer care team a call at 1-800-PROTECT; we'd be happy to help!

Oct. 1st, 2019

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Verified Customer

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Nancy

Very good service, they came when they said they would and did a good job. Everything works well.

7 years ago

Reply from Guardian Protection

Hi Nancy,

Thank you for taking the time to provide 5 star feedback. Guardian Protection is honored to be your home security provider of choice.

Oct. 1st, 2019

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Verified Customer

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Edith W Smith

Good Response time is on point. My questions are always answered with knowledge.

7 years ago

Reply from Guardian Protection

Hi Edith,

Thank you for being a 5 star customer! It's wonderful to hear the quick response times on alarms is providing you the additional peace of mind you deserve. Have a safe day with Guardian Protection

Sep. 26th, 2019

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Verified Customer

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Wilma Kansas City, MO

Anytime I call and ask them something, I get good results. It was quick and easy to set up.

7 years ago

Reply from Guardian Protection

HI Wilma,

Thank you for taking the time to share a 5 star experience! Guardian Protection is proud to be your home security provider of choice.

Sep. 24th, 2019

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Verified Customer

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Larry Hertford, NC

The camera went out a couple of days ago and we need to call in the service call. The equipment has been upgraded.

7 years ago

Reply from Guardian Protection

Hi Larry,

Thank you for providing feedback, please reach out to us at 1-800-PROTECT or message here if you are still in need of service. Thank you!

Sep. 24th, 2019

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Verified Customer

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Michael Avon, IN

I chose Guardian Protection for the price. The company has a great response time to alarms.

7 years ago

Reply from Guardian Protection

Hi Michael,

Thank you for sharing a 5 star experience! Guardian Protection is proud to offer a less than 30 second average response time on all alarms and we're happy to hear it's bringing you the peace of mind you deserve.

Sep. 24th, 2019

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Verified Customer

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Shirley Thompson

I have had no problems with Guardian. They are on top of things. Service is excellent.

7 years ago

Reply from Guardian Protection

Hi Shirley,

Thank you for being a part of the Guardian Protection family and for providing excellent customer feedback! We appreciate your continued business very much.

Sep. 16th, 2019

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Verified Customer

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gwen

very good.I havent had any emergencies which is good,any problems with my system their support team solved.

7 years ago

Reply from Guardian Protection

Hi Gwen,

Thank you for taking the time to provide feedback on your customer experience! It's great to hear the services and support have been reliable. Have a safe day with Guardian Protection.

Sep. 10th, 2019

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Verified Customer

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Lissett

Professional and knowledgeable. They are always up to date with their products.

7 years ago

Reply from Guardian Protection

Hello,

Thank you for taking the time to leave 5 star customer feedback! It's great to hear the staff and security products have been helpful. Have a safe day with Guardian Protection.

Sep. 10th, 2019

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Verified Customer

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Tonya M

Service has been great. Reliable. Trustworthy. Great customer service experiences every time.

7 years ago

Reply from Guardian Protection

Hi Tonya,

Thank you for sharing a 5 star customer experience! Guardian Protection is appreciative of your feedback and continued business.

Sep. 10th, 2019

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Verified Customer

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Micaela Stockton, CA

The customer service is available when I need them. They have technologically new equipment.

7 years ago

Reply from Guardian Protection

Hi Micaela,

Thank you for being a 5 star customer! It's great to hear you are enjoying the latest in home security solutions with Guardian Protection.

Aug. 30th, 2019

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Verified Customer

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Gregory San Diego, CA

I'm not getting any satisfaction from the customer service. It's good equipment, I'm just not satisfied with the service.

7 years ago

Reply from Guardian Protection

Hi Gregory,

Thank you for providing helpful feedback. I'm sorry to hear you've had trouble with the customer service, please send a private message here or email so we may help further.

Aug. 30th, 2019

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Verified Customer

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Paul Ypsilanti, MI

Right now the best thing for me is the free monitoring. I've had no problems with it overall.

7 years ago

Reply from Guardian Protection

Hi Paul,

Thank you for choosing Guardian Protection for your security monitoring. Please let us know if you ever have further questions.

Aug. 29th, 2019

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Verified Customer

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Kishor S Parikh

Overall I am very happy, If any thing happens by alarm system, guardian informs us immediately.

7 years ago

Reply from Guardian Protection

Hi Kishor,

Thank you for being a 5 star customer! Guardian Protection is proud to provide you with additional peace of mind every day. Have a safe day with professional home security by Guardian Protection.

Aug. 28th, 2019

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Verified Customer

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Joe Homitsky

Repairs have been an issue, requiring several visits to fix the problem. Still have several camerasd not working properly.

7 years ago

Reply from Guardian Protection

Hi Joe,

Thank you for providing helpful feedback on your customer experience. If you could please message here or email with your service address I would like to have these issues looked into.

Aug. 19th, 2019

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Verified Customer

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Deb

I really don't interact with the company much unless I have a question. They have been very helpful

7 years ago

Reply from Guardian Protection

Hi Deb,

Thank you for being a 5 star customer! Our customer care team is always happy to help when you have a question, thank you for your business.

Aug. 19th, 2019

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Verified Customer

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Connie

I can't think of any to improve on. There patient and very helpful when in need.

7 years ago

Reply from Guardian Protection

Hi Connie,

Thank you for sharing 5 star feedback. Guardian Protection is honored to help protect your world every day with professional security monitoring.

Aug. 19th, 2019

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Verified Customer

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Carl

Good. The pricing could be a little better to be comparable with peer like companies.

7 years ago

Reply from Guardian Protection

Hi Carl,

Thank you for providing great customer feedback. We attempt to offer competitive pricing while the costs of providing award-winning security monitoring are on the rise. Have a safe day with Guardian Protection!

Aug. 19th, 2019

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Verified Customer

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Bonnie Chatman

I like the they are there for you on the thing you want to know at any time you call them.

7 years ago

Reply from Guardian Protection

Hi Bonnie,

Thank you for providing 5 star customer feedback. Guardian Protection is proud to offer your additional peace of mind with professional security monitoring every day.

Aug. 19th, 2019

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Verified Customer

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Shirley Dixon

I am pleased with Guardian except .seems every year they go to a higher monitoring fee.

7 years ago

Reply from Guardian Protection

Hi Shirley,

Thank you for providing 5 star customer feedback. We attempt to keep the price increases to less than a dollar as the costs of providing award-winning security monitoring is on the rise.

Aug. 19th, 2019

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Verified Customer

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Robert

Guardian is always there to answer questions and offer assistance if needed about my system.

7 years ago

Reply from Guardian Protection

Hi Robert,

Thank you for the 5 star review, always happy to help!

Aug. 19th, 2019

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Verified Customer

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Rchristo

Rapid response to alarms. System much better than ADT. Need smart home accessories.

7 years ago

Reply from Guardian Protection

Hello,

Thanks for providing great customer feedback as it will help us improve. I'm glad to hear you are enjoying the services since switching from ADT!

Aug. 19th, 2019

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Verified Customer

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Pamela

Have had them for years. Fast response to alarm. Need more communication if bad sensors found.

7 years ago

Reply from Guardian Protection

Hi Pamela,

Thank you for being a long time customer, we appreciate your feedback and continued business!

Aug. 19th, 2019

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Verified Customer

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5 Elkridge, MD

It's a little bit expensive but it was suggested by the home builder and it's easy to use.

7 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing a helpful review of your customer experience. We are here to help anytime you may have a question!

Aug. 12th, 2019

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Verified Customer

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Jim Chino, CA

We've only had a minor problem once or twice and Guardian took care of it immediately.

7 years ago

Reply from Guardian Protection

Hi Jim,

Thank you so much for reviewing your customer experience. It's great to hear your issue got resolved quickly and please give us a call anytime we can be of further assistance.

Jul. 16th, 2019

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