Guardian Protection: Read 4,697 User Reviews From Real Homeowners

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Verified Customer

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Jeff Kotel

If that alarm went off they were on it, not like dome companies that never respond

6 years ago

Reply from Guardian Protection

Hi Jeff,
Thank you for sharing a great customer experience! Guardian Protection is proud to help protect your world every day with professional security monitoring.

Apr. 13th, 2020

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Verified Customer

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Lisa Housenga

Very economical and easy to use. Definitely like using both the app and the panel.

6 years ago

Reply from Guardian Protection

Hi Lisa,
Thank you for taking the time to highlight your customer experience with a 5-star review! Guardian Protection is proud to be your security provider of choice.

Apr. 13th, 2020

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Verified Customer

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Christina

Our experience was great. They where on time and completed everyhting in a timely manor.

6 years ago

Reply from Guardian Protection

Hi Christina,
Thank you for taking the time to share 5-star customer feedback! We appreciate your business very much and will be here to help protect your world every day.

Apr. 15th, 2020

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Verified Customer

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Anthony Tangi

We sold house and they are still attempting to bill us for security system. While we paid the bill every month we no longer own hone and customer service is greedy and only concerned with robbing people

6 years ago

Reply from Guardian Protection

Hi Anthony,
I'm sorry to hear of the disappointment with the signed agreement. I have located your account and will have a moves specialist reach out to assist you with this further.

Apr. 9th, 2020

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Verified Customer

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Kathleen Smith

Very professional. Very knowledgeable. Couldn't do enough to help you with my problem..

6 years ago

Reply from Guardian Protection

Hi Kathleen,
Thank you for being a 5-star customer! Guardian Protection is proud to be your home security provider of choice.

Apr. 15th, 2020

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Verified Customer

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William Gettysburg, PA

They're a little pricey. The little times I've needed them they probably responded well.

6 years ago

Reply from Guardian Protection

Hi William,
Thank you for taking the time to leave feedback on your customer experience; Guardian Protection will work hard to bring you the best in home security and attempt to stay competitive with our pricing.

Apr. 8th, 2020

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Verified Customer

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Keith/ Danielle

The system works and is reliable. The customer service is willing to work with the customer.

6 years ago

Reply from Guardian Protection

Hi Keith & Danielle,
Thank you for being 5-star customers of Guardian Protection! We appreciate your feedback and continued business very much.

Apr. 8th, 2020

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Verified Customer

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Alonzo Hobbs

Experience was great, I like the professionalism of both the sale rep and installer

6 years ago

Reply from Guardian Protection

Hi Alonzo,
Welcome to the Guardian Protection family! It's great to hear the sales and installation experience provided you with the 5-star experience you deserve. We appreciate your business very much.

Apr. 7th, 2020

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Verified Customer

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Simone Dewey

I disapprove of the company's policy to penalize their customers $2.00 each month if e-check payment isn't setup even if e-billing is established thereby saving the company money.

6 years ago

Reply from Guardian Protection

Hi Simone,
I'm sorry to hear you are being penalized monetarily. If you'd like assistance to ensure all electronic payments are set up, please call 1-800-PROTECT.
Thanks for being a Guardian customer,
Nathan D

Apr. 6th, 2020

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Verified Customer

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Kenny Marshall

Provide quality service...very friendly when needing to talk with someone...very helpful.

6 years ago

Reply from Guardian Protection

Hi Kenny,
Thank you for sharing a great 5-star customer experience! Guardian Protection is dedicated to helping to protect what matters most.

Apr. 8th, 2020

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Verified Customer

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Josiah Brown

My experience overall was wonderful. From the salesman to the person installing the system.

6 years ago

Reply from Guardian Protection

Hi Josiah,
Thank you for choosing Guardian Protection for your security needs! We appreciate your 5-star review and continued business.

Apr. 8th, 2020

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Verified Customer

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Chris North Ridgeville, OH

Anytime the alarm goes off they are very quick to call you. So that's consistent. They're kind of hard to deal with when it comes to getting issues resolved.

6 years ago

Reply from Guardian Protection

Hi Chris,
Thanks so much for taking the time to review your customer experience. Please let us know if there's anything specific we can help you with. We appreciate your business!

Apr. 3rd, 2020

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Verified Customer

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Virginia West

The notification of visitors to cell phone. The installer was excellent and very professional.

6 years ago

Reply from Guardian Protection

Hi Virginia,
thank you for taking the time to share 5-star customer feedback, I'm glad to hear the installation went well and Guardian Protection looks forward to helping to protect your world!

Apr. 2nd, 2020

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Verified Customer

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M. Payne

I like the ease of activating and deactivating. I don't know how you test it to see if it is actually working.

6 years ago

Reply from Guardian Protection

Hello,
Thank you for taking the time to share customer feedback! You can always test your system 24 hours a day on our customer care portal by logging in to your account or by giving us a phone call at 1-800-PROTECT

Apr. 2nd, 2020

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Verified Customer

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Janet Saylors

Works great and dependable. Customer service was very patient and helpful when my camera went out.

6 years ago

Reply from Guardian Protection

Hi Janet,
Thanks so much for sharing a great customer experience with Guardian. It's great to hear the security system is bringing you dependable peace of mind.

Apr. 2nd, 2020

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Verified Customer

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D B

Very very poor. Nothing but problems. They sold me a system not suited for me because of my dog. Problem occurred immediately and was poorly addressed. Still waiting for a credit I was supposed to get more than 2 weeks ago

6 years ago

Reply from Guardian Protection

Hello,
Thank you for taking the time to share helpful feedback on your customer experience. I would be happy to look into this credit for you; please use the 'Private Response' option here to send your address of services.

Apr. 2nd, 2020

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Verified Customer

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Dardyn

I didn't want to deal with ADT so I went with guardian. I'm very satisfied with guardian.

6 years ago

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Verified Customer

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anonymous

They keep my equipment up to date and responded immediately when the alarm went off.

6 years ago

Reply from Guardian Protection

Hello,
Thank you for being a 5-star Guardian Protection customer! It's great to hear the quick response time on alarms is providing you the peace of mind you deserve every day.

Apr. 2nd, 2020

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Verified Customer

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Hiram Bradenton, FL

I like the way the app is on my phone. I still think they are a little bit to expensive.

6 years ago

Reply from Guardian Protection

Hi Hiram,
Thank you for providing helpful customer feedback! Guardian Protection will work hard every day to bring you the reliable security services you are used to.

Mar. 24th, 2020

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Verified Customer

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Mohan Evans City, PA

They are very prompt when we have called them. They are also very prompt in calling us back.

6 years ago

Reply from Guardian Protection

Hi Mohan,
Thank you for being a part of the Guardian Protection family and taking the time to review your customer support experience!

Mar. 24th, 2020

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Verified Customer

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anonymous Hamlet, NC

Everytime something goes wrong I get a call. It's easy and works very well for me.

6 years ago

Reply from Guardian Protection

Hello,
Thank you for choosing Guardian Protection for your security needs! It's great to hear the quick response time is providing you with much-deserved peace of mind.

Mar. 24th, 2020

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Verified Customer

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Harold Waxahachie, TX

The customer service is responsive. The system is expensive. I always feel protected.

6 years ago

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Verified Customer

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Saloam Pittsburgh, PA

It's really easy to use understand and does what it's supposed to do. I like the mobile app.

6 years ago

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Verified Customer

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David Delaware, OH

Everything was great. They showed up on time. The system seems to work really great.

6 years ago

Reply from Guardian Protection

Hi David,
Thank you for reviewing your customer experience! We appreciate your continued business.

Mar. 20th, 2020

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Verified Customer

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Arvind Tiwari

great experience from technician and customer who helped me to setup security system in my home.

6 years ago

Reply from Guardian Protection

Hi Arvind,

Thank you for taking the time to share a 5-star customer experience! It's great to hear you are enjoying the professionally installed and monitored security.

Mar. 5th, 2020

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Verified Customer

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Barbara Rodenburg

Positive experience. I liked that they came to house to explain my options. Very resectful.

6 years ago

Reply from Guardian Protection

Hi Barbara,
Thank you for reviewing a great sales experience. Guardian Protection is proud to be your home security provider of choice.

Mar. 5th, 2020

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Verified Customer

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Dary

They need more people to answer the customer support line because it takes awhile to be able to speak with them.

6 years ago

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Verified Customer

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Brittney Ruskin, FL

If the alarm is going off, they contact you within 3 minutes to make sure you're okay.

6 years ago

Reply from Guardian Protection

Hi Brittney,

Thanks for being a part of the Guardian Protection family! It's great to hear the quick response time on alarms is providing you the additional peace of mind you deserve.

Mar. 3rd, 2020

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Verified Customer

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Christopher Kremer

Doorbell camera is an issue. Does not work when I need it to, when some rings the doorbell is pressed.

6 years ago

Reply from Guardian Protection

Hi Chris,
I'm sorry to hear of the issue with the video doorbell. I see from the notes in your account we helped restore it on 1/23/20 if you are still having issues we suggest a service visit, please reach out to us if you are still having issues.

Feb. 26th, 2020

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Verified Customer

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S. Jackson

My experience with Guardian has been difficult a best. I like what the product represents, but the customer service has been close to a breach of contract.

6 years ago

Reply from Guardian Protection

Hi there,

Thank you for providing helpful feedback on your customer experience. We would like to look into your issues further and coach the representatives as needed if you could please private message your address of services, thank you.

Feb. 26th, 2020

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Verified Customer

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Ronald

It's really up to date. It looks great it sounds good and I'm happy with it so far.

6 years ago

Reply from Guardian Protection

Hi Ronald,

Thank you for being a 5-star customer! It's wonderful to hear we could help find the picture-perfect security solution for you. Have a safe day with Guardian Protection.

Feb. 24th, 2020

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Verified Customer

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Leo Harrison, OH

I have no complaints. Good quality and I have a discount on my insurance with it.

6 years ago

Reply from Guardian Protection

Hi Leo,

Thank you for being a 5-star customer! If you refer a friend to Guardian you can earn a $100 credit on your account! More info here: http://bit.ly/2Tn1ckb

Feb. 24th, 2020

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Verified Customer

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Georgene Valley City, OH

I'm disappointed with the ease of using. Right now we are not using the security that we are paying for just because we have not received full training on the products.

6 years ago

Reply from Guardian Protection

Hi Georgene,

I'm sorry to hear you are not utilizing the security system; please private message here or email wecare@guardianprotection.com and we will be happy to give you a free system explanation.

Feb. 24th, 2020

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Verified Customer

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anonymous Riverview, FL

They're not resolving the issue that I have with the camera not showing properly on the screen. They need to get better customer service to resolve issues.

6 years ago

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Verified Customer

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Anonymous

So far...so good. Things have gone fine so far. They have thus far been responsive to our needs.

6 years ago

Reply from Guardian Protection

Thank you for being a 5-star customer! It's great to hear the customer care team has been helpful when you needed us. Have a safe day with Guardian Protection.

Feb. 11th, 2020

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Verified Customer

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Michael L Morgan

Very helpful and very prompt service. When we phone in, people respond immediately.

6 years ago

Reply from Guardian Protection

Hi Michael,
Thank you for sharing a great customer experience! It's nice to hear the quick response time on alarms is providing you additional peace of mind; that is always the goal!

Feb. 11th, 2020

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Verified Customer

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janice reinhart

i have no problem. anytime we call everyone is courteous and the problem is taken care of.

6 years ago

Reply from Guardian Protection

Hi Janice,

Thank you for taking the time to review your customer experience! We appreciate your feedback very much and if you refer a customer to us you can earn a $100 credit on your account; More info here:

Feb. 11th, 2020

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Verified Customer

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Doris Cyran

We are happy with Guardian Protection company. The company has been very reliable.

6 years ago

Reply from Guardian Protection

Hi Doris,

Thank you for taking the time to share your customer experience! It's great to hear the professional security monitoring is bringing you the peace of mind you deserve.

Feb. 11th, 2020

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Verified Customer

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marian okamura

Experience has been overall good. Generally good customer assistance. Improve with more competitive price on plans.

6 years ago

Reply from Guardian Protection

Hi Marian,
Thank you for providing great customer feedback as this will give us room to improve. Have a safe day with home security by Guardian.

Feb. 6th, 2020

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Verified Customer

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Carol Dickerson Kauffman

Always able to answer my concerns I did ask for updated signs to replace my old one and never received anything

6 years ago

Reply from Guardian Protection

Hi Carol,

Thank you for choosing Guardian Protection! Please confirm your address here in private message and I will be sure to get you a new yard sign shipped out at no cost.

Feb. 6th, 2020

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Verified Customer

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Linda

I haven't had any difficulty with it. I can call them and they would respond quickly.

6 years ago

Reply from Guardian Protection

Hi Linda,

Thanks so much for taking the time to share a 5-star customer review, we are proud to be your home security provider! If you refer a friend you could get a $100 credit, more information here:

Jan. 27th, 2020

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Verified Customer

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Marie P Wolff

Excellent. Instant access, easy to use, quick response when alarm goes off, small company feel

6 years ago

Reply from Guardian Protection

Hi Marie,

Thank you for taking the time to share the benefits of a Guardian Protection home security system. It's true; we have grown as a business but like to keep our customer service dedicated to our customers when you need us. Thank you for your continued business!

Jan. 24th, 2020

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Verified Customer

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Dorota

I like it however in my opinion after many years we should get better price specially that now everyone may have a many kind security systems.

6 years ago

Reply from Guardian Protection

Hi Dorota,

Thank you for reviewing your customer experience! We would be happy to review your account with you to see if we can help with a lower price, just call 1-800-PROTECT or message us here with your address of service.

Jan. 24th, 2020

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Verified Customer

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Alan Denver, NC

Their contacts should not be five years, that is a long time to lock someone into a contract but their monitoring is good.

6 years ago

Reply from Guardian Protection

Hi Alan,

Thank you for providing helpful feedback on the customer experience. We are glad to hear the professional security monitoring is providing you with peace of mind.

Jan. 22nd, 2020

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Verified Customer

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David Bradenton, FL

Customer support had always been very helpful. I like having Guardian Protection.

6 years ago

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Verified Customer

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Ira

I do have issues with the batteries but, every time I need a server, they are there for me.

6 years ago

Reply from Guardian Protection

Hi Ira,

Thank you for being part of the Guardian Protection family, we are proud to help protect your world every day!

Jan. 23rd, 2020

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Verified Customer

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Sharon Krystofiak

They have always been great to work with. Good pricing, reliable, excellent customer service.

6 years ago

Reply from Guardian Protection

Hi Sharon,

Thank you for sharing 5-star feedback! It's great to hear you are enjoying the services and Guardian Protection is proud to help protect your world.

Jan. 17th, 2020

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Verified Customer

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Janette

Experience has been great. Good customer service and friendly. Easy system to use.

6 years ago

Reply from Guardian Protection

Hi Janette,

Thank you for sharing 5-star customer feedback! It's wonderful to hear you are finding the security system user-friendly. Guardian Protection is honored to be your home security provider of choice.

Jan. 14th, 2020

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Verified Customer

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Michael Talbot

Terrible service and zero followup to any product complaints. I''ve called into the local branch and talked to several people through the corporate phone line and nobody calls back to discuss the issues! Run!

6 years ago

Reply from Guardian Protection

Hi Michael,

I'm sorry to hear you're having trouble with follow up from Customer Care. Please private message your address of services here so I can make sure a supervisor gets in touch ASAP. Thank you

Jan. 8th, 2020

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Verified Customer

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Harold & Diane Oakmont, PA

I think there is something missing with our wifi but other than that is it very good. It gives us peace of mind.

6 years ago

Reply from Guardian Protection

Hi Harold & Diane,

Thank you for taking the time to share your customer experience! Guardian is proud to help protect what matters most to you and please give us a call or message here if we can help with any questions.

Dec. 30th, 2019

Guardian Protection Reviews