Guardian Protection: Read 4,697 User Reviews From Real Homeowners

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Verified Customer

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Anthony Seagoville, TX

It's very easy to be safe. The camera show wasn't clear; it doesn't pick up everybody.'

6 years ago

Reply from Guardian Protection

Hi Anthony thank you for being a 5-star customer! Please give us a call at 1-800-PROTECT with any technical questions

Jul. 14th, 2020

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Verified Customer

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Jenine & Ricky West Chester, PA

They are responsive. The few times I have called they have helped me with everything I needed.

6 years ago

Reply from Guardian Protection

Hi Jenine & Ricky,
Thank you for being 5-star customers of Guardian Protection! We are proud to help protect your world in West Chester, PA every day.

Jun. 22nd, 2020

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Verified Customer

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Mary Jane Fort Worth, TX

They are reliable and upfront. They dected the alarm and called me back right away. They're very precise.

6 years ago

Reply from Guardian Protection

Hi Mary Jane,
Thank you for reviewing your recent signal monitoring experience. Guardian Protection is proud to help protect your world every day with an average 30 second response time on alarms.

Jun. 22nd, 2020

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Verified Customer

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S Crandall, TX

I like that it alerts my family of whoever is coming in or whatever. It came with our house.

6 years ago

Reply from Guardian Protection

Hello,
Thank you for taking the time to share a great 5-star review! Guardian Protection appreciates your business very much.

Jun. 22nd, 2020

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Verified Customer

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Joseph Hamilton, OH

I've been having an issue with the sensors and I did have a less than favorable experience with one of the customer support people.

6 years ago

Reply from Guardian Protection

Hi Joseph,
Thank you for taking the time to write us feedback. I'm sorry to hear you're having issues; please use the 'Private Response' tool here to private message us your address of services and we will be happy to help.

Jun. 19th, 2020

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Verified Customer

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Emery Mansfield, TX

It gives me peace of mind that everything is secure and my family is safe. I have had an issue with the window sensors.

6 years ago

Reply from Guardian Protection

Hi Emery,
Thank you for choosing Guardian Protection for your family's security needs; we are proud to help protect what matters most to you. If you are still experiencing any issues please let me know here.

Jun. 22nd, 2020

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Verified Customer

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Ronald Princeton, TX

Any problems that we do have they call to make sure we're okay. It's good quality.

6 years ago

Reply from Guardian Protection

Hi Ronald,
Thank you for taking the time to share great 5-star customer feedback! Guardian Protection is proud to offer a less than 30 second average response time on alarms and we look forward to providing you peace of mind.

Jun. 22nd, 2020

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Verified Customer

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Stuart Lorena, TX

Overall I think it's an excellent company. It's keeping me safe. Right now I am having problems with the equipment.

6 years ago

Reply from Guardian Protection

Hi Stuart,
Thank you for being a part of the Guardian family! I'm sorry to hear you're having issues with the equipment, please use the 'Private Response' option here to reach out with your address and issue; we'd love to help!

Jun. 22nd, 2020

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Verified Customer

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Kelly & Jaimal Clayton, NC

They've done everything I've needed. It works and I like the wifi and the app on the phone.

6 years ago

Reply from Guardian Protection

Hi Kelly & Jaimal,
We appreciate your business and feedback! It's awesome to hear the smartphone app is bringing you everyday convenience and peace of mind.

Jun. 22nd, 2020

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Verified Customer

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Patricia Fort Worth, TX

I like that I can arm and disarm it on my phone. The technology is fine but I need them to come back and finish.

6 years ago

Reply from Guardian Protection

Hi Patricia,
Thank you for the review; it's great to hear the smartphone app is bringing you peace of mind. Please use the 'Private Response' option here to send your address of services if you are still having any problems.

Jun. 22nd, 2020

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Verified Customer

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Phyllis Seagoville, TX

Their customer support is good. I called them last night to get one of my sensors fixed.

6 years ago

Reply from Guardian Protection

Hi Phyllis,
Great to hear our phone staff was able to get you taken care of! Guardian Protection will be here 24 hours a day when you need us.

Jun. 22nd, 2020

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Verified Customer

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Quina Converse, TX

Previously I had tried several protection companies and Guardian Protection is easy to work with and very responsive.

6 years ago

Reply from Guardian Protection

Hello,
Thank you for switching to Guardian Protection! It's wonderful to hear you are enjoying the professional security services and please let us know if you ever have questions.

Jun. 22nd, 2020

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Verified Customer

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Clark Westfield, IN

The technology is good, maybe a little too much because it can be a little more difficult than it needs to be. I like it for safety.

6 years ago

Reply from Guardian Protection

Hi Clark,
Thank you for being a part of the Guardian Protection family! It's great to hear you are enjoying the security system and please give us a call at 1-800-PROTECT if you ever have technical questions; we are open 24 hours!

Jun. 19th, 2020

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Verified Customer

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Matthew Bulverde, TX

Support tells me the information I need with quick responses. The security is good.

6 years ago

Reply from Guardian Protection

Hi Matthew, thank you for the 5-star feedback! Guardian Protection is proud to offer a less than 30 second average response time on alarms.

Jul. 14th, 2020

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Verified Customer

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Pamela Wesley Chapel, FL

They came with all the things I needed and I liked what they were offering so I feel safe.

6 years ago

Reply from Guardian Protection

Hi Pamela,
Thank you for being a 5-star customer of Guardian Protection! It's wonderful to hear the professional security services are bringing you peace of mind.

Jun. 23rd, 2020

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Verified Customer

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James

It seems like a good product. Flexibility, easy to use. They should follow-up and put a sign in the yard, which I do not have at this time.

6 years ago

Reply from Guardian Protection

Hi James,
Thank you for providing helpful customer feedback! We would be happy to get you a sign shipped out at no charge; just respond here in the 'Private Response' option with your address of services, please.

May. 19th, 2020

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Verified Customer

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Yvette

They did a very good job and reinstated me. I feel safe with this system and I can go out.

6 years ago

Reply from Guardian Protection

Hi Yvette,
Thank you for taking the time to share a great 5-star review; Guardian Protection appreciates your feedback and continued business very much!

May. 19th, 2020

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Verified Customer

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Naomi

We love the doorbell with the quick notifications. I like the technology of the equipment.

6 years ago

Reply from Guardian Protection

Hi Naomi,
Thank you for sharing a 5-star review! It's great to hear you are enjoying the professionally installed and monitored security system by Guardian.

May. 19th, 2020

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Verified Customer

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Dana

Everybody is so nice and helpful. It's easy to use and we haven't had a problem with it yet.

6 years ago

Reply from Guardian Protection

Hi Dana,
Thank you so much for choosing Guardian Protection and being a valued 5-star customer!

May. 19th, 2020

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Verified Customer

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Shenee

The app is quick and easy. I like that I can set my security system when I'm away from home.

6 years ago

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Verified Customer

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Kristine

We know that when somebody breaks into our house we're safer with it. Customer service was very responsive.

6 years ago

Reply from Guardian Protection

Hi Kristine,
Thank you for taking the time to share great customer feedback! Guardian Protection is proud to be your home security provider.

May. 19th, 2020

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Verified Customer

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Josh

The app is great. They get back to me fine and they're very helpful and thorough.

6 years ago

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Verified Customer

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Ryan

I've never had a problem with the equipment. They're quick and friendly and knowledgeable.

6 years ago

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Verified Customer

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Rena barr

Great they are doing a good job they too of everything they go and above every day love the

6 years ago

Reply from Guardian Protection

Hi Rena,
Thank you for taking the time to share a great 5-star customer review! Guardian Protection is proud to be your home security provider.

May. 19th, 2020

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Verified Customer

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Kat

Our tech was awesome, and so was our sales lady Tabitha. My experience has been great so far

6 years ago

Reply from Guardian Protection

Hi Kat,
Thank you for sharing great customer feedback! We appreciate your continued business very much.

May. 19th, 2020

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Verified Customer

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Priyanga Sewickley, PA

Very satisfied with our home security system. I think the doorbell is the best part.

6 years ago

Reply from Guardian Protection

Thank you for taking the time to share 5-star customer feedback! It's great to hear you are enjoying the HD video doorbell. Guardian Protection is proud to be your home security provider.

May. 15th, 2020

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Verified Customer

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Ramiro Humble, TX

They've been pretty good answering all the questions that I've had. The equipment is not as advanced as other companies.

6 years ago

Reply from Guardian Protection

Hi Ramiro,
I am glad that we have been able to answer your questions. Guardian Protection utilizes advanced technology and state-of-the-art products so that our customers can find convenience while staying safe. If you would like to discuss advanced equipment options, please email your full name, premises address and best number to reach you to wecare@guardianprotection.com.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 17th, 2020

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Verified Customer

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Christopher Bradley Lewes, DE

Easy operation, bonus for the garage doors, especially with the app. WAP is amazing for internet

6 years ago

Reply from Guardian Protection

Hi Chris,
Thank you for the 5-star review! It's awesome to hear the smart home security features are bringing you everyday convenience.

May. 11th, 2020

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Verified Customer

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Clarence Garrett, IN

It's convenient. We've screwed up a couple of times and they called and told us how to fix it.

6 years ago

Reply from Guardian Protection

Hi Clarence,
Thank you for taking the time to share 5-star customer feedback! It's wonderful to hear that technical support has been helpful to you when needed.

May. 8th, 2020

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Verified Customer

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Corey Red Oak, TX

They give you real time alerts and alert you a lot. Customer service answers your questions.

6 years ago

Reply from Guardian Protection

Hi Corey,
Thanks so much for taking the time to share a 5-star review; we appreciate your business very much!

May. 8th, 2020

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Verified Customer

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Steven Canal Winchester, OH

The system is intuitive and thorough and it works. Customer support was clear and thorough.

6 years ago

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Verified Customer

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Octavio San Antonio, TX

Great products, easy to use. They are attentive in responses in regards to my issues.

6 years ago

Reply from Guardian Protection

Hi Octavio,
Thanks so much for being a 5-star customer! Guardian Protection is proud to help protect your world every day.

May. 6th, 2020

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Verified Customer

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Selia Clinton, MD

Ease of use. Everything was need, compact, color-coordinated. I appreciated that. The call to follow up the system.

6 years ago

Reply from Guardian Protection

Hi Selia,
Thank you for choosing Guardian Protection for your security needs. It's wonderful to hear the attention to detail made all the difference!

May. 5th, 2020

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Verified Customer

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Eoin Phoenixville, PA

The equipment seems to be state of the art. It's easy to use and very straightforward.

6 years ago

Reply from Guardian Protection

Hello,
Thank you for being a 5-star customer! It's great to hear you are enjoying the professionally installed and monitored security system by Guardian.

May. 4th, 2020

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Verified Customer

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Henry Houston, TX

When I talk to the agents, they are easy to understand and everybody is so courteous.

6 years ago

Reply from Guardian Protection

Hi Henry,
Thank you for being a 5-star customer! It's great to hear the phone staff has been helpful and friendly when you've needed us. We appreciate your continued business.

May. 4th, 2020

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Verified Customer

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Laura Ponder, TX

Customer service is super responsive and pleasant to deal with. Everything works fantastic

6 years ago

Reply from Guardian Protection

Hi Laura,
Thank you for reviewing your customer service experience! It's great to hear you are enjoying the professionally installed and monitored security system by Guardian, we appreciate your continued business!

May. 4th, 2020

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Verified Customer

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Anonymous Houston, TX

Trusted name and good customer support. Equipment is up there with the best of them.

6 years ago

Reply from Guardian Protection

Hi there,
Thanks so much for sharing 5-star customer feedback! It's wonderful to hear you are enjoying the security system and peace of mind a professionally monitored security system can bring.

May. 4th, 2020

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Verified Customer

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Kimberly San Antonio, TX

It's easy to use and the mobile app is good. Customer service is really attentive.

6 years ago

Reply from Guardian Protection

Hi Kim,
Thank you for being a 5-star customer of Guardian Protection! It's great to hear customer care has been helpful when needed and that you are taking advantage of the smartphone app for on the go convenience!

May. 4th, 2020

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Verified Customer

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Christina Crandall, TX

Customer service answered all my questions. It's very easy for me to understand and to use.

6 years ago

Reply from Guardian Protection

Hi Christina,
Thank you for being a part of the Guardian Protection family! It's wonderful to hear customer care has been helpful when needed.

May. 4th, 2020

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Verified Customer

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Michelle Katy, TX

We're having an issue with our front door unlocking sometimes when we're away. They have the best pricing.

6 years ago

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Verified Customer

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Lawanda Edgewood, MD

The system was part of my home buying package and the equipment is easy to work with.

6 years ago

Reply from Guardian Protection

Hi Lawanda,
Thank you for being a valued part of the Guardian Protection family. It's great to hear you are finding the security system easy to use; that's the goal!

May. 4th, 2020

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Verified Customer

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Ralph Westfield, IN

I like that I can control it from my phone and we've had no issues with the system in the thirty days since we got it.

6 years ago

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Verified Customer

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Gregory Brown Willingboro, NJ

My experience has been extremely positive. Customer service has been very helpful, when needed.

6 years ago

Reply from Guardian Protection

Hi Greg,
Thank you for being a valued part of the Guardian Protection family! It's great to hear customer care had been helpful when you needed us.

Apr. 27th, 2020

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Verified Customer

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Eileen tarte

They were very professional & efficient But we never learned how to use it due to the guys being so fast . They were in and out!!

6 years ago

Reply from Guardian Protection

Hi Eileen,
Thank you for providing great customer feedback! Our customer care team would be happy to call you to help with system operation; just use the 'Private Response' option here to reply with your address of services.

Apr. 20th, 2020

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Verified Customer

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Helene

Great! This company was great. The customer service was very friendly and helpful.

6 years ago

Reply from Guardian Protection

Hi Helen,
Thank you for being a 5-star customer! Guardian Protection is proud to help protect your world every day with professional security monitoring.

Apr. 21st, 2020

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Verified Customer

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Patty

Very helpful on the phone and knowedegable and helpful when a technician comes to my home

6 years ago

Reply from Guardian Protection

Hi Patty,
Thank you for being a part of the Guardian Protection family and taking the time to share great feedback on your customer care experience; we appreciate you!

Apr. 21st, 2020

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Verified Customer

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Tyler Miller

I can't figure out how to change recording options. It keeps recording vehicles sitting in driveway

6 years ago

Reply from Guardian Protection

Hi Tyler,
Thank you for being a valued customer of Guardian Protection! Your video doorbell sensitivity settings should be located on the website when you log in, if you need additional assistance please give us a call at 1-800-PROTECT.

Apr. 13th, 2020

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Verified Customer

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Drew

Existing Long-Time Customer, very happy with thier service and have used in multiple properties.

6 years ago

Reply from Guardian Protection

Hi Drew,
Thank you for being a long time customer and for taking the time to share 5-star feedback on your security by Guardian Protection. We appreciate you!

Apr. 13th, 2020

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Verified Customer

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Darlene Judd

They ARE ALWAYS HELPFUL WHEN I CALL WIRH ANY PROBLEMS AND WHEN I ACCIDENTLY HIT MY ALARM BY ERROR.

6 years ago

Reply from Guardian Protection

Hi Darlene,
Thank you for choosing Guardian Protection and it's great to hear the fast response times on all alarms (real or accidental) is providing you the additional peace of mind you deserve!

Apr. 13th, 2020

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Verified Customer

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Jody

Last time tried getting an appointment was given the wrong info and then the rep merged my personal info with another customer.

6 years ago

Reply from Guardian Protection

Hi Jody,
Thank you for taking the time to share honest customer feedback. I'm sorry to hear of the issues with customer care, we hope the issues are now resolved and please reach out here if we can help with anything further.

Apr. 9th, 2020

Guardian Protection Reviews