Frontpoint: Read 3,077 User Reviews From Real Homeowners

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Verified Customer

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Jessica

Terrible. They were deceptive when setting up the account, the sales guy sold me way more than I needed and did not inform me that in my area the police will not come to an alarm. Instead the alarm company will send a security guard at $50 or more to my property. Their customer service is 50/50 at best. You will either get someone who knows what they're doing or one who acts like they've never seen the alarm system before. They obviously don't train they're people at all. As soon as my contract is up I am canceling. I will NEVER go through this alarm company again, and if I could go back in time I never would have signed up with them in the first place. Truly a terrible company, I could never recommend them.

7 years ago

Reply from Frontpoint

We first want to sincerely apologize for any negative experience you have had with us, as that is far from our goal here at Frontpoint. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name on your account? Thanks for your feedback and we hope to hear from you soon!

Jan. 15th, 2019

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Verified Customer

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Elizabeth Latimer

I have to rate front point only average. Their product is great but their people experience is terrible. When I installed this system I ran into a snag I didn't understand. I called front point and was told 'you install it yourself and don't call Me'. I was angry and still am angry to this day.

7 years ago

Reply from Frontpoint

We first want to sincerely apologize for the negative customer service experience you had with us, as that is far from the quality of service we aim to provide our customers. We are going to have one of our Escalation Specialists reach out to address your concerns in detail and make sure you are taken care of. Thank you for bringing your concerns to our attention and we look forward to speaking with you soon.

Jan. 15th, 2019

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Verified Customer

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Richard Laredo, TX

Their customer support is very good, they're easy to talk to and they don't lie to you; they tell you what it is that's it. The electronic from the equipment is very good. The sticker that used to hang them up they don't last very well they have the tendency to fall off and cause the alarm to go off.

7 years ago

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Verified Customer

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Andrew Candler, NC

It's just been great. I'm happy enough with it, it's been a good investment. When I first got the equipment, I did have a couple of questions and they were very helpful, helping me resolve them.

7 years ago

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Verified Customer

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Linda Dallas, TX

I thought they were uniquely different. They really need to be able to help with installation, not everybody is able to self-install. Also whenever the WiFi is able to be compromised, security is compromised.

7 years ago

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Verified Customer

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Brian Saint Paul, MN

I've been fairly happy. I think the equipment is good but it has some limitations as far as using the sensors and equipment in various manners. They're very good at responding to questions and solving problems.

7 years ago

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Verified Customer

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Anonymous Douglasville, GA

Every time I call I get my issues resolved in the first call. It's pretty good, it's wireless and it has a good battery life for all the wireless. The set up was easy to use.

7 years ago

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Verified Customer

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Danny Decatur, GA

I chose them pretty much because of the install and it was competitively priced. The equipment is not the best. I haven't had any problems with customer service so far. They have never told me a lie.

7 years ago

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Verified Customer

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Kent Franklin, IN

I chose frontpoint because of ease of installation and cost. I had an issue with the crash glass sensor and called and they came running and pretty quick.

7 years ago

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Verified Customer

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Teresa

They've been receptive when we've called with an issue but no one is perfect. They're nice and always very cordial. The equipment was easy to install and it works.

7 years ago

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Verified Customer

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Greg

For being a new customer for only 7 months is not good my opinion the equipment are horrible I had three faulty sensors + 2 false alarms on motion sensors but I will say customer service and sales are very good I am considering canceling my service and going elsewhere

7 years ago

Reply from Frontpoint

Thank you for taking the time to share your experience with us. We would like the opportunity to look into your account and reach out to make this situation right. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon.

Jan. 7th, 2019

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Verified Customer

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Glenn

The customer service is phenomenal. Depending on cell coverage it may take a second or two to gain enough signal strength to login to the FrontPoint app.

7 years ago

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Verified Customer

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Angie Portela Belmont, NC

They have great customer service. The quality of the cameras are amazing. I use it for my convenience store and I added the SVR and couldn''t be happier.

7 years ago

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Verified Customer

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Derek Clarendon Hills, IL

The customer support is very responsive and knowledgeable. We've had a couple of issues with some things but it's been fixed by a replacement product.

7 years ago

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Verified Customer

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Vinay Chester Springs, PA

Any time we accidentally set off the alarm, they give us a call within a couple of minutes. It's easy to use and you can install it yourself so there's no installation fee.

7 years ago

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Verified Customer

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Kenneth Lopez Island, WA

I don't like how the contract is long, and if you send the stuff back to break the contract, they will charge you $700. Customer service is good. They have answered all of my questions and do it in a timely fashion.

7 years ago

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Verified Customer

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Nolan San Antonio, TX

In short, I set up alarm with a rep. They confirmed all alarms installed correctly and operating. Like couple months go by and I notice front door alarm to working. I called to share my concern that someone could have told me that. Reps and supervisors basically said it''s my fault for not installing correctly but they told me it was installed correctly. When I asked about recording of me talking to first rep and other reps they said we have no record of anything with my front door. So someone could have broken in to my house and killed my family yet they address this with irresponsibility. Unacceptable.

7 years ago

Reply from Frontpoint

We first want to sincerely apologize for any inconveniences you may have experienced regarding the functionality of your equipment. It is important to us that we get your system working exactly how you need it to and that you are fully taken care of moving forward so we are going to have one of our Support Supervisors reach out to assist you. Thank you for sharing this feedback and we look forward to speaking with you soon.

Nov. 30th, 2018

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Verified Customer

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Jennifer Allen, TX

The company has been above and beyond everything I could ask for and they've gotten it done quickly. It works every time. We don't have to worry about it, it's just there.

7 years ago

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Verified Customer

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Corina Corpus Christi, TX

It was an easy installation process. They're easy to get a hold of and they answer all the questions in a timely basis. Everything works as well as they say it will.

7 years ago

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Verified Customer

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Juliet Mason Nashville, TN

Pretty good! Like to get an email every time my alarm goes off so that I can feel connected to the network at all times and not have to wonder if I''m being monitored continually. The emails stopped after the probation period.

7 years ago

Reply from Frontpoint

Juliet, thank you for taking the time to provide us with this feedback. It is feedback, like yours, that truly helps us grow as a company.

Nov. 26th, 2018

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Verified Customer

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Sean McDaniel Aurora, CO

Solid tech, easy to use once installed. Install was a nightmare. Equipment is expensive. Outside camera is too sensitive or not sensitive enough, changing settings does not dial it in enough. Bugs and insects record on it all the time.

7 years ago

Reply from Frontpoint

Thank you for taking the time to bring your concerns to our attention. One of our Support Supervisors is looking into your account now and will be reaching out to address your concerns in detail and make sure you are completely taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Nov. 26th, 2018

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Verified Customer

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Havin Houston, TX

I have had one break in since getting Frontpoint, and they called as soon as I got the alert and they sent the cops immediately. So far my experience with them has been fine.

7 years ago

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Verified Customer

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Dana Caldwell Alpine, CA

I have actually been dissappoitned and will be ending when my contract is up the camera feature and app is awful....so much time delay to see who is at the door they are gone before the app loads (Iphone 6 plus and updated software)

7 years ago

Reply from Frontpoint

Thank you for sharing your experience. It is important to us that your system works exactly how you need it to so we are going to have one of our Support Supervisors reach out to assist you. Thanks again and we look forward to speaking with you soon.

Nov. 1st, 2018

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Verified Customer

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Brad

They offer the best customer service. They're very user friendly and helped me with set up. The equipment is easy to use, but the outdoor cameras are not very efficient.

7 years ago

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Verified Customer

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Anthony

Every time I call, I don't think I'm on hold for more than five minutes or so. The equipment is easy to install but I have had connectivity issues at my camera point.

7 years ago

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Verified Customer

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Mark Lansing, MI

They've been responsive to my requests and my question ready to help me whatever I need it. I would say that I haven't been super happy with some of the cameras but it's been acceptable.

7 years ago

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Verified Customer

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Rupak Houston, TX

I never had any problem in reaching out to anyone and it's effective anytime of the day. I'm quite satisfied with that. The equipment is also good. I was out of the country and someone had to get in my house, and the alarm went off but I wasn't notified at all.

7 years ago

Reply from Frontpoint

Thank you for taking the time to share this feedback with us. We are glad to see that you were able to speak with one of our Support Specialists regarding that alarm event. Please let us know if there is anything we can ever do to assist you in the future, as we are here and happy to help you!

Oct. 31st, 2018

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Verified Customer

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anonymous Hinsdale, IL

I decided to go with them because they can do the smart home, which is why I'm paying a little more for it. They're a really good company, if anything goes wrong I can just call them.

7 years ago

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Verified Customer

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John Los Angeles, CA

They're generally responsive on some areas. I was looking for more equipment that I understand they don't have. Some of it is a little clumsy and falls off, which causes the alarms to go off.

8 years ago

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Verified Customer

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Wendell Lexington, KY

We had an issue with the front door getting opened and we knew that we had opened the front door and it took them fiften minutes to alert us that the front door had been opened ad we got no alert. No police was called, no phone calls are made.

8 years ago

Reply from Frontpoint

We appreciate you taking the time to bring this experience to our attention. We are going to have one of our Support Supervisor look into your account and reach out to address your concerns in detail and make sure you are taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Oct. 18th, 2018

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Verified Customer

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Angel Little Elm, TX

The customer service is very supportive and attentive, and they have a quick response. Even thought they said it's new equipment, it may not be as good looking.

8 years ago

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Verified Customer

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Dimitriy Yukhanov Laveen, AZ

My initial experience was horrible with them. The gentleman who set up the account initially messed everything up. They gave me credit for somethings, then they took all the credits away and billed me for it. What a crappy way to do business.

8 years ago

Reply from Frontpoint

We first want to sincerely apologize for any negative experience you feel you have had with us, as that is far from the Frontpoint experience we aim to provide our customers. We are going to have one of our Support Supervisors reach out to address your concerns in detail and make sure you are taken care of. Thanks for your feedback and we look forward to speaking with you soon.

Oct. 11th, 2018

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Verified Customer

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Pam Moorpark, CA

The customer service has just been available at all times, even to answer silly questions. Just super good customer service and that makes the experience so much better.

8 years ago

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Verified Customer

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Bonnie Marietta, GA

The few times that I've had issues and had to call, they've been very spot on and resolve the problem very quickly and most of the time it was my fault.

8 years ago

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Verified Customer

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Anonymous Paradise, CA

Customer service has the technical knowledge and the response has been excellent. The control panel is a little complicated but the equipment works pretty well. The monitoring fee is too high compared to the industry.

8 years ago

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Verified Customer

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Deann Pearland, TX

Frontpoint was recommended to me by a friend. I have had no problems with the equipment and the customer service staff always have an answer to my questions.

8 years ago

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Verified Customer

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Mark

I like being able to have control without needing internet. Frontline is a very reasonable price with helpful customer service and high tech equipment.

8 years ago

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Verified Customer

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Carollyn

I feel that Frontpoint is very easy and reliable. The equipment works well, and everything is on a timely manner. Customer service is very kind and patient.

8 years ago

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Verified Customer

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Mario

I feel secure in my home thanks to Frontpoint. The pricing is good, and the service is amazing. They answered many questions of mine. The equipment is very reliable.

8 years ago

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Verified Customer

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Xuening

Frontpoints customer support was very helpful and patient when I had a couple issues when trying to set up the system. They went step by step with me. They have all kinds of equipment's for different purposes, which I like.

8 years ago

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Verified Customer

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Thomas

Customer support is very friendly and quick to respond. They are also very forgiving when I accidentally mess up. When I received faulty sensors, new ones were shipped out to me pretty quick. Very excellent customer support.

8 years ago

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Verified Customer

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Joanne

Customer service is very nice, even when an alarm goes off and its our fault. The equipment wasn't as easy to set up as they said, and customer service didn't help. I also wanted to be notified when something came into view of the camera, but I was unable receive that service.

8 years ago

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Verified Customer

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Janice 44110

Well I feel a since of safety one thing I do wish that FrontPoint would call to see how the system is working but I love the FrontPoint security system.✅

8 years ago

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Verified Customer

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Jocelyn Philadelphia, PA

Easy to install. Excellent Customer service. I love that the customer service reps restate my question/concern so that I feel heard each time I call. No improvements.

8 years ago

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Verified Customer

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Pornchanok Ruengvirayudh Claremont, CA

Great service. Good quality. Easy installation. Although customer service is quick in calling back, but should be available 24/7 as this is about security issues.

8 years ago

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Verified Customer

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Anonymous Colorado Springs, CO

They've always been responsive the times that I've spoken with them. The main panel is a little old, it could be newer with a touchscreen or something.

8 years ago

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Verified Customer

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Braun Traverse City, MI

They were helpful in getting it set up, it was easy to set up and use. Their sales person seemed to be sort of less high-pressure and more knowledgeable about the product.

8 years ago

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Verified Customer

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Tom G

I Purchased a home security system from them a few months ago. While the system took time to install, it seems to work well and they have great customer service

8 years ago

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Verified Customer

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Aderiaun Long Beach, CA

I thought it was easy to set up. They have good customer service, I just don't know how to work the system. I don't know how to arm it without going online. There's nothing on that front desk to tell you how to work it, they just send it out and have you set it up yourself as if you're a genius. I wish I could return in and get my money back, I hate it.

8 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. It is important to us that you feel confident using your system so we are going to have one of our Support Supervisors reach out to assist you. Thanks again and we look forward to speaking with you soon!

Aug. 9th, 2018

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Verified Customer

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Cassandra Brooklyn, NY

They are available whenever I need them, and they are quick to answer our questions. It's convenient, easy to use, and everyone has been very helpful.

8 years ago

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