Frontpoint: Read 3,077 User Reviews From Real Homeowners

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Verified Customer

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Eric Ringgold, LA

The equipment is good quality and it works good. Set up is easy. I am able to see is somebody walks up to the back porch of if somebody is in my house while I am at work. They are always helpful and answer my questions.

7 years ago

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Verified Customer

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Richard Wright City, MO

I would suggest they have a professional install the stuff, my doorbell camera is not working right now. I had a lot of trouble trying to install it. Customer support is always trying to help me with all the problems I seem to have.

7 years ago

Reply from Frontpoint

Thank you for taking the time to share your experience with us. It is important to us that you system works exactly how you need it to so we are going to have one of our Support Supervisors reach out to help with that Doorbell Camera. Thanks again and we look forward to speaking with you soon!

Apr. 23rd, 2019

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Verified Customer

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Jeff

I have not been getting false signals and I do get signals when I need them. It is easy to use. They are very good about answering the phone and answering my questions.

7 years ago

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Verified Customer

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Jennifer

Customer service answers quickly and works with you. I had some issues with he doorbell mechanism but other than that it was easy to install and everything seems to work well.

7 years ago

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Verified Customer

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Anonymous Seaside, OR

I like that they have short term contracts and it is easy to install. They have very responsive customer service. They're actually live people who are very knowledgeable.

7 years ago

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Verified Customer

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Irene Corona, CA

I have never had any problems with their equipment or their customer support when I have called. We haven't had any false alarms or anything like that.

7 years ago

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Verified Customer

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Anonymous

It was very very easy to set up and the customer service walked me through the whole installation process. There's been no issues with any of the equipment.

7 years ago

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Verified Customer

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Henry Auburn, AL

It's easy to use and the installation is easy. I'm able to access it anywhere. Customer support is always willing to help. Some of the door sensors can use a little better mounting.

7 years ago

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Verified Customer

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Lynsey Bloom

Great, always quick to respond when i have contacted customer service. Setting up process was explained well. We have had no issues since using FrontPoint beginning last fall

7 years ago

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Verified Customer

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Lee Ann

frontpoint has been amazing always there when i need them at a reasonable price. I do wish they offered more options for video services at a better price. I would definately sign up for it.

7 years ago

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Verified Customer

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Anonymous Millersville, MD

I have never had a problem getting in contact with them and whenever we have had an alarm trip, they always call in a timely fashion. Everything is doing its intended job.

7 years ago

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Verified Customer

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Sharon Allentown, PA

We were confused on how to set up the alarm and they were very helpful when we called. It is a very good quality system even though it was a little expensive.

7 years ago

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Verified Customer

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Michael Harlem, GA

Every time you call customer service, there is a very helpful and friendly person there to talk to you. It is very easy to use and I even set it up myself.

7 years ago

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Verified Customer

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Mike

After speaking with the salesman, I was convinced to give this a try. The customer service has been able to solve my issues and the product is easy to use.

7 years ago

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Verified Customer

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William Florissant, MO

I was confused about the monitoring capabilities. I thought we had the capability to monitor and manage the status of the system with our cell phone and it turns out you have to upgrade to that for an extra $10 a month.

7 years ago

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Verified Customer

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5 Stuart, IA

I was able to install them myself, so I didn't need a stranger to come in. Customer service was extremely knowledgeable and helpful. The devices are good quality.

7 years ago

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Verified Customer

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Kaycee

Good customer service, however the touchscreen unit needs some upgrades, it's very basic and will not let you upload photos as it says it does. Only poor quality photos when most phones use 1080p these days.

7 years ago

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Verified Customer

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Don

No breakins since installed, so that's good. Overpaying for plan they sold me since I don't have/need/ or use crash and break, flood etc. Would like to have just basic monitoring

7 years ago

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Verified Customer

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Josh

They are a good security company. It would be very helpful if they integrated with HomeKit or other smart home things, but their app is pretty decent.

7 years ago

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Verified Customer

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Jeanetta Stegall

My hub (main box) has malfunctioned 3 times. Although, the customer service tech took me through the steps and the problem was fixed, I was told the 1st 2 times that the problem should not occur again. It did.

7 years ago

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Verified Customer

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Gary

Any time I call in, they take care of me right away and give me good service. I had some bulbs that didn't work and they sent me out some more, but normally it all works fine.

7 years ago

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Verified Customer

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Dillon

Everything is wireless, and the customer service is really good. They're nice and friendly. However, the keypad is excessively big, and the door detection doesn't work on every door.

7 years ago

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Verified Customer

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Judith Calabasas, CA

The technical support made it easy for me to set it up myself. The people on the phone are very helpful. It consistently works and I have never had a problem.

7 years ago

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Verified Customer

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Anonymous Clarksburg, MD

They were very helpful in the first stages of installation. It is very efficient equipment, but the cables are everywhere so I had to drill holes in my wall to hide them.

7 years ago

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Verified Customer

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5

It's very very difficult to get ahold of technical support during the week or weekend. The system is pretty reliable and even if I drop it, it still works.

7 years ago

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Verified Customer

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4 Nazareth, PA

The set up was really easy so I didn't really need to call anybody. Most of the components seems to work. Out of everything I have, I have one component that continues to fail.

7 years ago

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Verified Customer

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5 Holiday, FL

They called one time in the middle of the night and one of our sensors had fallen off the wall and the alarm went off and they were just really nice about it.

7 years ago

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Verified Customer

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3

I got a smoke detector and it keeps saying that there's smoke. And I guess the battery was dead but you can't change the battery because it's not like a regular smoke detector so I'll have to pay for a new one and I don't like that.

7 years ago

Reply from Frontpoint

Edward, all of your equipment is covered under your limited lifetime warranty so we would like the opportunity to make this situation right. At your earliest convenience, could you please private message us with the name on your account? Thanks for your feedback and we hope to hear from you soon.

Feb. 13th, 2019

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Verified Customer

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2 Lusby, MD

I called to ask for information because I didn't understand how to turn the camera on in my house and everyone seemed to say that I needed something but no one seemed to provide information that would make sense to me. The equipment is not self-explanatory. The only problem is that it's not very efficient. The sticky things fall off the windows all the time. There is always something going wrong and there is no one there to help assist you.

7 years ago

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Verified Customer

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Andrew

I have had a few issues on my end related to the software. They were very responsive and clear in their explanation and very warm and friendly as well.

7 years ago

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Verified Customer

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Emily

I wish the home access panel was a little smaller. Customer service always got me what I needed quickly and every time I called in I got through immediately.

7 years ago

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Verified Customer

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Michael

Customer service did everything they needed to and explained everything they needed to explain. I wish the price was lower but other than that it is all good.

7 years ago

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Verified Customer

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Dap Miami, FL

Customer service's response times are minimal, and they seem to be very knowledgeable. Some companies' technology may be a little better as far as their screen and things.

7 years ago

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Verified Customer

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Emily

It is really easy to install and replace. I heard they had the best customer service and every question we've had has been really answered and we've always talked to a human.

7 years ago

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Verified Customer

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Martekei

It is easy to do yourself. I have had to send some equipment back but they did replace it for me. Customer support had kind of a long wait. I think people who have multiple accounts should get a bigger discount.

7 years ago

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Verified Customer

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Benjamin Maricopa, AZ

The price, online reviews, and salesman were all really good. our biggest thing we don't like about them is their customer service. They don't have 24/7 support. We have had a couple of minor equipment malfunctions but overall we are satisfied customers. There are some bumps in the road but they have been good about working through them.

7 years ago

Reply from Frontpoint

We appreciate you taking the time to share your story with us and ask that you please let us know if there is anything we can ever do to assist you in the future, as we are always here and happy to help you.

Feb. 13th, 2019

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Verified Customer

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Diane

Great experience. It was easy to set up in home ourselves. Have not had any problems. We bought mainly to keep teenagers IN while we sleep and no friends sneaking in.

7 years ago

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Verified Customer

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Anjan Baruah Jacksonville, FL

So far happy with the service, but it would be better if they explain to the customer about small details regarding sensors , glass door break sensory clearly from the beginning to avoid future confusion

7 years ago

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Verified Customer

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Elizabeth Mitchell Randleman, NC

The only thing I don't like about the system is that you have to be billed automatically. The problem was fixed but I was charged 4times for the same month. Don't like someone else having access to my bank account.

7 years ago

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Verified Customer

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Sydney Calloway

Great customer service. One time my smoke detector fell apart and the agent was very patient and helpful with instructing me on how to put it back together.

7 years ago

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Verified Customer

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Morgan

Overall, it's pretty good. There was a small issue when I tried to swap the equipment because the equipment sent to me wasn't compatible. The first response was kind of slow, but the second time is better.

7 years ago

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Verified Customer

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Maria Brown-Jimenez

I like the system overall.The app. is great. One big thing is the camera. When you are trying to speak and then hear what the person is trying to say there is a big lag and it is impossible to communicate.

7 years ago

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Verified Customer

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Alfreda Virginia Beach, VA

We have had experiences with faulty products. Our smoke detector would randomly go off, and the chimes on the door would work only sometimes. Sometimes when you call customer service you will get a straight answer, other times they put you on hold.

7 years ago

Reply from Frontpoint

We appreciate you taking the time to share this feedback with us. We are going to have one of our Support Supervisors reach out to address your concerns and make sure you are fully taken care of. Thanks again and we look forward to speaking with you soon.

Jan. 18th, 2019

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Verified Customer

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Laura

Frontpoint provided what I needed at a price that I could afford. They seem to always be there and patiently help me out. I have had to send equipment back several times because it didn't work.

7 years ago

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Verified Customer

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Kim

I had trouble hooking up the service myself, but they were very eager and willing to help. They are very knowledgeable of their services and products.

7 years ago

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Verified Customer

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Linda

From the initial point of sale, I was supposed to get certain discounts and free months and they still have not given me that. The camera goes out when it gets really cold and it's supposed to be good below zero.

7 years ago

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Verified Customer

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Luigi

There is very good communication with the personnel. I am having a little bit of a problem with one of the remote keys. But they have very good customer service and that's very important to me.

7 years ago

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Verified Customer

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Rahsaan Belleville, IL

I've been calling several times because it wasn't working properly. They let you install it yourself and some of the stuff that I put up on the way fell off and I can't get any help with it, so I really want to get out of this contract. If I would have known there was a contract, I wouldn't have signed it. The system isn't working properly. They should have better customer service with people coming out to check to make sure the system is working properly.

7 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. It is important to us that your system works exactly how you need it to so we are going to have one of our Escalation Specialists reach out to address your concerns in detail and make sure you are fully taken care of. Thanks again and we look forward to speaking with you soon!

Jan. 15th, 2019

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Verified Customer

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Anonymous Nashville, TN

They always answer promptly. If there's ever any problem, they're always very kind and able to help. The system is easy to install therefore we had no problem.

7 years ago

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Verified Customer

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Sandra North Augusta, SC

I called in to the customer service and they're always able to answer my questions. The equipment is good but I have had a problem with one of the sensors before.

7 years ago

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