Fluent Home: Read 969 User Reviews From Real Homeowners

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Verified Customer

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Diana Spokane, WA

They have always been professional and courteous

5 years ago

Reply from Fluent Home

Hello Diana, Thank you for the 5 star review!! Thank you for sharing that our staff are professional and courteous!! Thank you again for the amazing review!!!

Nov. 6th, 2021

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Verified Customer

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Why?

They do what they promised in a timely and efficient manner

5 years ago

Reply from Fluent Home

Hello Why?, Thank you for the 5 star review!!! Thank you for taking the time to share what you love about Fluent!! Thank you again for this amazing review!!

Nov. 6th, 2021

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Verified Customer

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clayton

Always there to help with problems and techs will stay with it until resolved.

5 years ago

Reply from Fluent Home

Hello Clayton, Thank you for the amazing review!! We appreciate you taking the time to share what you value in the services we offer!!! Thank you again for the amazing review!!!

Nov. 6th, 2021

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Verified Customer

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Dale Beatty

The price is high for what you get otherwise customer service is good

5 years ago

Reply from Fluent Home

Hello Dale, Thank you for the amazing review!! Thank you for sharing and taking the time to write this review. Please call us at 855.238.4826 if you ever need us!!

Nov. 6th, 2021

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Verified Customer

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Ronald Ignacio

Reliable. Friendly staff. Knowledgable technicians.

5 years ago

Reply from Fluent Home

Hello Ronald, Thank you for the 5 star review!! We appreciate you taking the time to share what you love about us at Fluent!!! Thank you again for the amazing review!!

Nov. 6th, 2021

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Verified Customer

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Penelope Brown Dayton, OH

Great customer service and very economical

5 years ago

Reply from Fluent Home

Hello Penelope, Wow thank you for the 5 star review!!! We appreciate you taking the time to share what you love about us!! Thank you again for the amazing review!!!

Nov. 6th, 2021

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Verified Customer

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Mike Toledo, OH

Courteous and good response in solving problems

5 years ago

Reply from Fluent Home

Hello Mike, Wow thank you for the 5 star review!! Thank you for taking the time to share what you love about our services! Thank you again for the amazing review!!

Nov. 6th, 2021

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Verified Customer

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Elizabeth Schwartz Piqua, OH

I cancelled almost a year ago because it wasn't working right and they wouldn't cancel my services so still paying for something I don't have.

5 years ago

Reply from Fluent Home

Hello Elizabeth, I am sorry you had a bad experience. We would love to turn this into a positive experience for you! Please call us at 855.238.4826.

Nov. 4th, 2021

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Verified Customer

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Sherryle Guze

They always respond immediately with any alarms or issues.

5 years ago

Reply from Fluent Home

Hello Sherryle, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Norma Stobbe

They always responded when my alarm went off

5 years ago

Reply from Fluent Home

Hello Norma, Thank you for the 5 star review!!! Thank you for sharing what Fluent has been able to do for you!!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Irene Smith

They have been helpful when I had questions and issues.

5 years ago

Reply from Fluent Home

Hello Irene, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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James Loomis Portland, OR

Overall, Fluent is good. I have had little trouble with the system.

5 years ago

Reply from Fluent Home

Hello James, Thank you for the amazing review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!! If you ever need assistance please call 855.238.4826!!

Nov. 6th, 2021

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Verified Customer

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Kay daines

Pleasant to deal with. Always accessable.

5 years ago

Reply from Fluent Home

Hello Kay, Thank you for the 5 star review review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Brady

Very helpful. Always patient with any issues. Very good alarm system

5 years ago

Reply from Fluent Home

Hello Brady, Thank yo for the amazing review!! Appreciate you taking the time to share what you value in what Fluent has to offer!!! Thank you again for the amazing review!!!

Nov. 6th, 2021

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Verified Customer

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Andy Ball

System hasn’t worked since our move to Ont.. Constant dead batteries, can’t leave doors open for a breeze, can’t wait to end my service!

5 years ago

Reply from Fluent Home

Hello Andy, I am sorry you had a bad experience. We would to discuss this with you and turn this into a positive experience! Please call us at 855.238.4826.

Nov. 6th, 2021

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Verified Customer

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Dean Nichols Wenatchee, WA

System works fine and help is just a phone call away!

5 years ago

Reply from Fluent Home

Hello Dean, Thank you for the 5 star review!!! Appreciate you taking the time to share what you value in what Fluent has to offer!! Thank you again for the amazing review!!!

Nov. 6th, 2021

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Verified Customer

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joyce knipfer Dayton, OH

Every time there has been a issue, they call me right away.

5 years ago

Reply from Fluent Home

Hello Joyce, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Jerry Toledo, OH

Send emails quickly when something is wrong

5 years ago

Reply from Fluent Home

Hello Jerry, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Judy Blackwood Sandusky, OH

They are very helpful if I have a problem

5 years ago

Reply from Fluent Home

Hello Judy, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Ken Minty

No better nor any worse than any other security company. Service is slow and mediocre. Billing is always prompt.

5 years ago

Reply from Fluent Home

Hello Ken, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!

Nov. 6th, 2021

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Verified Customer

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Cathy Urlacher

I have been waiting over a year for a discounted rate which I was told I would get as a long term customer

5 years ago

Reply from Fluent Home

Hello Cathy, I am sorry you had a bad experience. How can I correct this for you? We would love to discuss your account with you! Please call us at 855.238.4826. Look forward to hearing from you!

Nov. 6th, 2021

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Verified Customer

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Dewey Colorado Springs, CO

It works great. It is easy. I never have a problem with it.

5 years ago

Reply from Fluent Home

Hello Dewey, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Anonymous Toledo, OH

Sometimes it works and sometimes it doesn’t but I like the price and the stuff is reliable.

5 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very glad to hear that you have found the service to be reliable and inexpensive. If you have had any issues, I would like to invite you to give us a call at 855-238-4826 and we would be happy to assist you with getting that taken care of. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Angel Youngstown, OH

I feel protected on my own. They answer any questions or concerns.

5 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that our service has helped you to feel protected. Thank you for choosing Fluent Home!

Nov. 7th, 2021

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Verified Customer

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Pamela Jackson, MS

Customer support responds quickly. The equipment doesn't hold a battery charge, though.

5 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience. We are glad to hear you have found to the response of our support to be be quick. If you have had continued issues with the equipment batteries needing to be replaced more often than to be realistically expected, please give us a call at 855-238-4826 and we would be happy to assist. Thank you!

Nov. 8th, 2021

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Verified Customer

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Linda Great Falls, MT

Nothing special about their system. They did have a fairly decent offer to start with but nothing makes them stand out.

5 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience. We are very sorry to hear, we have not proven our service to stand out. We would love the opportunity to discuss this with you and do all that we can to improve this. Please feel free to give us a call at 855-238-4826. Thank you!

Nov. 8th, 2021

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Verified Customer

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Dan

Things are fine. No complaints. Not a lot of interaction required

5 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very glad to hear that the service has been working as intended. Thank you for choosing Fluent Home!

Nov. 4th, 2021

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Verified Customer

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Tania Petrie

Because half our system is down because the batteries keep dying in them and they are so expensive to replace

5 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience, we are sorry to hear that it has not been a good one. If you believe that any one piece of equipment is needing the batteries to be replaced more often that can be realistically expected, please give us a call at 855-238-4826 and we would be happy to assist you in testing and ensuring the equipment is working properly. Thank you!

Nov. 4th, 2021

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Verified Customer

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Laura Rogers Kennewick, WA

I have been trying to reach them for a very long time, quite frankly I have given up, my security system is of no use at all.

5 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are sorry to hear that it has not been a good one. We certain understand the frustration when having difficulty reaching a company for assistance. It seems that we spoke with you, and offered to send out a technician in order to resolve the issues you had been facing. Based on all account notes it appears the issue was resolved at that time. If you do require further assistance, please give us a call at 855-238-4826. Thank you!

Nov. 4th, 2021

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Verified Customer

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James Medina, OH

It is convenient to use the app. Customer service has always been responsive.

5 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very glad to hear that you have found the app to be convenient and had a good experience with our agents on the phone. Thank you for choosing Fluent Home!

Nov. 7th, 2021

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Verified Customer

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Bernie L'Hirondelle

It works well serves our needs and the service is good

5 years ago

Reply from Fluent Home

Hello Bernie, Thank you for the 5 star review!!!! We here at Fluent love knowing what our customers love about our services. If you ever need assistance please feel free to call us at 855.238.4826. Look forward to hearing from you!!

Oct. 28th, 2021

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Verified Customer

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Sid

Fluent changed their app which meant our phones no longer were able to access our system.

5 years ago

Reply from Fluent Home

Hello Sid, I am sorry you had a bad experience. How can we turn this into a positive for you? Please call us at 855.238.4826. Look forward to hearing from you!!

Oct. 28th, 2021

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Verified Customer

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Kathy

Always contact promptly when the alarm goes off

5 years ago

Reply from Fluent Home

Hello Kathy, Wow thank you for the 5 star review!!!!! We love hearing about what our customers love about our system and services. If you ever need assistance we would love to hear from you. Please call us at 855.238.4826.

Nov. 2nd, 2021

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Verified Customer

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S Schmold

Excellent response to alarm and maintenance issues

5 years ago

Reply from Fluent Home

Hello S Schmold, Wow! Thank you for the 5 star review!!! We love hearing what our customers love about our services and systems. If you ever need assistance please call us at 855.238.4826. We look forward to hearing from you!!

Nov. 2nd, 2021

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Verified Customer

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Shahin Akbary-Soofi

Every time we have a problem, they are there!

5 years ago

Reply from Fluent Home

Hello Shahin, Wow! Thank you for the 5 star review!! We love hearing about what our customers love about the services we offer! If you ever need us. We can be reached at 855.238.4826. We look forward to hearing from you!!!!

Nov. 2nd, 2021

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Verified Customer

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Robert Siewert Oregon City, OR

Always responsive to requests and assistance.

5 years ago

Reply from Fluent Home

Hello Robert, Thank you for the 5 star review!!! We love hearing what our customers love about the services we offer. If you ever need assistance please call us at 855.238.4826. Look forward to hearing from you!!!

Nov. 2nd, 2021

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Verified Customer

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Howard

If there is a problem it is taken care of quickly.

5 years ago

Reply from Fluent Home

Hello Howard, Thank you for the 5 star review!! We love the feedback on what you have enjoyed about Fluent. If you ever need assistance please call us at 855.238.4826. Look forward to hearing from you!!

Oct. 26th, 2021

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Verified Customer

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Gerald Miller

Too Expensive for me to be able to continue with security, I’m now retired on fixed income

5 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience. We certainly understand the difficulty of reducing expenses. We would love the opportunity to work with you on this, as we do offer loyalty opportunities when a customers agreement is within the last 18 months. At that time we are able to negotiate a lower monthly bill and/or new equipment. If you would like to speak with us about determining if and when your account would qualify for options of this nature, please contact us by phone at 855-238-4826 or by email at support@fluenthome.com. Thank you!

Oct. 26th, 2021

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Verified Customer

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Linda Hartum

One of our sensors keeps falling off so we can’t set the alarm. Company has not repaired it.

5 years ago

Reply from Fluent Home

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to support@fluenthome.com so we can reach out to you?

Apr. 7th, 2021

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Verified Customer

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Robin & Gary

The app could be better and the door bell camera is garbage

5 years ago

Reply from Fluent Home

Hello Robin and Gary, Thank you for the amazing review!! We appreciate hearing from our customers!!! I am sorry you do not enjoy the doorbell camera. We would love to hear from you! Please call us at 855.238.4826. We look forward to hearing from you!!

Oct. 14th, 2021

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Verified Customer

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C B

Quality equipment, excellent customer service

5 years ago

Reply from Fluent Home

Hello C B, Thank you for the 5 star review!!!!! Thank you for sharing what you value in the services we provide. Feel free to call us at 855.238.4826. Thank you for being part of the Fluent family!!!

Sep. 30th, 2021

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Verified Customer

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Brent

With so much new competition, there are equivalent options that are substantially less expensive.

5 years ago

Reply from Fluent Home

Hello Brent, Sorry you had a bad experience. We would love to turn your experience into a positive! Please call us at 855.238.4826. Look forward to hearing from you!!

Sep. 30th, 2021

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Verified Customer

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Pierre D'Amour

No problems over the last years being served by them

5 years ago

Reply from Fluent Home

Hello! Thank you for the review. We strive to create a service that is easy to use and easy to maintain, we are very glad to hear that this has been your experience. Thank you for choosing Fluent Home!

Oct. 7th, 2021

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Verified Customer

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Shane Pedlar

The equipment is garbage and the tech support is just as bad. Most of our equipment is in a box as fluent can't actually make what I pay for work.

5 years ago

Reply from Fluent Home

Hello Shane, I am sorry you had a bad experience. How can we turn this into a positive for you? Please call us at 855.238.4826. Look forward to hearing from you!

Oct. 7th, 2021

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Verified Customer

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Karen

We have had poor customer service. Our system alarms failed communication non stop and in a given night 4-5 times which is exhausting

5 years ago

Reply from Fluent Home

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to support@fluenthome.com so we can reach out to you?

Apr. 7th, 2021

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Verified Customer

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Elaine Salem, OR

Good service and very nice support people!

5 years ago

Reply from Fluent Home

Hello Elaine, Thank you for the 5 star review!!! We enjoy hearing how our customers are happy and find value in are services!! If you need assistance anytime please call us at 855.238.4826. Thank you for being part of the Fluent family!!!!

Oct. 7th, 2021

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Verified Customer

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Joan Kelly

Brutal customer care, no one seems to communicate to each other within the department, not enough clarification from customer service.

5 years ago

Reply from Fluent Home

Hello Joan. I am so sorry you had a bad experience. How may we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Oct. 7th, 2021

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Verified Customer

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Mark Domes

Satisfied with equip and service, though higher monthly monitoring fees than competitors

5 years ago

Reply from Fluent Home

Hello Mark, Thank you so much for the reply! We may be able help to lower that fee. Give us a call at 855.238.4826. Look forward to hearing from you. Thank you again for being part of the Fluent family!!

Sep. 28th, 2021

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Verified Customer

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Margerite Mortemore

Service when I phone them and they solve my problem quickly

5 years ago

Reply from Fluent Home

Hello Margerite, Thank you for the 5 star review!!!!! We love hearing how we have helped our customers!!! Please feel free to call us at 855.238.4826 if you ever need assistance! Thank you for being part of the Fluent family!!!!

Sep. 28th, 2021

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Verified Customer

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Petra Hoffmann

I feel this company could do a better job in getting a hold of its customers when things are not working properly.

5 years ago

Reply from Fluent Home

Hello Petra, I am sorry you had a bad experience! How can we correct this experience for you?Please feel free to call us at 855.238.4826. Look forward to hearing from you!

Sep. 28th, 2021

Fluent Home Reviews