Fluent Home: Read 969 User Reviews From Real Homeowners

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Connie Whitecourt, AB

I called in and Mitchell was very patient and kind. Very easy to talk to and corrected my problems! I thank her .

6 years ago

Reply from Fluent Home

Thanks so much for the review, Connie! It's always great to hear good things about your experiences with our agents! Always feel free to give us a call should you need anything. Thank you for choosing Fluent Home!

Apr. 1st, 2020

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Jonathan Walker Surrey, BC

These sales people are persistent pests. pretty much have to threaten them to get out of the door way. Their equipment isn't worth their fees or contract, and trying to cancel with them is expensive. Around $3000. Don't listen to sales people, don't sign contracts. Do your home work and hopefully find a honest provider.

6 years ago

Reply from Fluent Home

Hello Jonathan, we are sorry to hear you aren't having a great experience! Please give us a call at 855-238-4826, we would be happy to address your issues and find a resolution for you.

Mar. 17th, 2020

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Taylor Amerongen Fort Saskatchewan, AB

Helpful, quick to answer my questions, troubleshooting took no time at all. Great experience with customer service!

6 years ago

Reply from Fluent Home

Thanks so much for the review! Feel free to give us a call if should you need anything. Thank you for choosing Fluent Home!

Mar. 13th, 2020

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Jackie Pitman Saskatoon, SK

The lady who helped me was very courteous and helpful. She pinpointed the problem and I was able to fix it myself.

6 years ago

Reply from Fluent Home

Thanks so much for the review! Feel free to give us a call if should you need anything. Thank you for choosing Fluent Home!

Feb. 27th, 2020

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Carlene W. Queen Creek, AZ

They are one of the most dishonest and lowest quality of customer service company, I have ever been in contact with. One of my biggest regret ever, is doing business with them. They do not return phone calls or respond to customer complaints, even through the Better Business Bureau. Please do your research before signing up with them.

7 years ago

Reply from Fluent Home

Hi Carlene,

I have located your file and see that we addressed your concerns through the BBB and Consumer Affairs. If we can be of further assistance, please contact us at

Feb. 18th, 2020

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fluent_system Lehi, UT

Great system and service! Love that I can control everything from anywhere and really helps me manage my home!

7 years ago

Reply from Fluent Home

Thank you for the review! Fluent recently discovered w so we're working our way through these reviews. Please let us know if we can help in any way!

Feb. 21st, 2020

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Amy

After hours service is beyond disrespectful and rude. There is only one person answering and will not help you if the on call technician does not answer their phone and reiterates the exact same line "i am sorry i cannot help you" and "there is nothing i can do"

7 years ago

Reply from Fluent Home

Hi Amy - thank you for your feedback. Fluent has recently discovered and are currently working through our reviews. Should you still need assistance, please contact us at 855.238.4826

Feb. 21st, 2020

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Worthington

Fluent uses high pressure sales to get me to switch companies I am now paying $13 more per month. The system does not work well, I have a constant notification that they will only fix if I pay to have someone come out. Not well maintained, over priced and will not allow cancellation. Very unhappy with this company in every possible way

8 years ago

Reply from Fluent Home

Hi thee - Thank you for your review! Fluent has recently discovered and we are currently working through our reviews. Should you still need assistance, contact us at 855.238.4826.

Feb. 21st, 2020

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Bill Lewchuk

Worst customer service I have ever seen. Alarm system does not work. They want to trouble shoot over the phone. Not paying them to pull my system apart and fix it myself. They book appts to come to fix it and just don't show up. Would not rcommend this company to anyone.

8 years ago

Reply from Fluent Home

Hi Bill, thank you for your feedback. We're sorry for the delay in responding. Fluent has recently discovered and we are working through our reviews. Should you need assistance, please contact us at 855.238.4826

Feb. 21st, 2020

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K Ogden, UT

Do not use this company! Prices and contract not disclosed, I can tell you that you will be roped into a 5 year contract for equipment that never works. Doorbell sensor goes off 10 minutes after the person is in my house. Driveway cameras that never work. What a joke. Find another company!

8 years ago

Reply from Fluent Home

Hi K, thank you for your feedback. We're sorry for the delay in responding. Fluent has recently discovered and we are working through our reviews. Should you need assistance, please contact us at 855.238.4826

Feb. 21st, 2020

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Marjorie Steffen Farmington, NM

I have had panels replaced 5 times. I haven't had service for 3 weeks. They don't return calls when they say they will. I even wrote to the president of Fluent and no response. I am so stressed out over this companies' lousy service I may have a stroke. I want out of my contact. I have contacted a lawyer. That's how aweful this company is!!!

8 years ago

Reply from Fluent Home

Hi Marjorie - thank you for your feedback. Fluent recently discovered and we are working through our reviews so we apologize for the delay. Please contact our office at 855.238.4826 for further assistance.

Feb. 21st, 2020

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Mia Hicks Ellenwood, GA

Bradley is a rockstar!! He was very patient and he resolved my issue very quickly! I would rate him 10 out of 5 stars! :)

4 years ago

Reply from Fluent Home

Hello Mia, Thank you for the 5 star review!!!! We will make sure Bradley knows they were mentioned! Thank you for taking the time to write this review! Thank you again for the amazing review!!

Mar. 22nd, 2022

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Kaitlyn Pleinis Toronto, ON

He was very honest with his information, very professional and positive, polite. You have a very great person working there!!

4 years ago

Reply from Fluent Home

Hello Kaitlyn, Thank you for the 5 star review!!! We love hearing how our customer loyalty agents are professional and helped you resolve the issue you were having. Thank you again for the amazing review!!

Feb. 21st, 2022

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Laurie Taylor Spruce Grove, AB

1 year 6 months later finally got a tech. (Mandy P) to help and resolve our issues. Tech support was great today, but last 18 months not the greatest and still paying monthly fees for a system that did not work. Most time I can’t get a hold of tech support for days or weeks. Good luck getting a hold of a supervisor or management. I would not recommend company to anyone. Just want to say though Mandy P was the first person from Fluent that actually cared and fixed our issue in 18 months.

5 years ago

Reply from Fluent Home

Hello Laurie so sorry you had a bad experience. Very happy knowing that Mandy was able to take care of you at that time! How can I help correct your issue you may still be having? We would love it if you called us at 855.238.4826 and help come to a resolve for any issues you may need help with. Look forward to hearing from you!

Sep. 23rd, 2021

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Verified Customer

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Susan Rutherford Dayton, OH

Response time is a little slow on the phone.

5 years ago

Reply from Fluent Home

Hello Susan, Thank you for the amazing review!! We appreciate you taking the time to write this review!!!

Nov. 4th, 2021

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Verified Customer

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Susie

Easy to talk to returns calls understands problem

5 years ago

Reply from Fluent Home

Hello Susie, Thank you for the amazing review!!! Appreciate you taking the time to share what you value in the services we offer!!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Fred

Service call very timely when issues arise

5 years ago

Reply from Fluent Home

Hello Fred, Thank you for the amazing review!! Appreciate you taking the time to share what you value in the service we provide. Thank you again for the amazing review!!!

Nov. 6th, 2021

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Verified Customer

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Deb

Alarm doesn’t work. Has been disconnected for months now and still get reports saying I have no issues

5 years ago

Reply from Fluent Home

Hello Deb, I am sorry you had a bad experience. We would love the opportunity to correct this for you! Please call us at 855.238.4826. We look forward to hearing from you!!

Nov. 6th, 2021

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Verified Customer

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Ethel Bronston Springfield, OH

I have had no bad experience with this company

5 years ago

Reply from Fluent Home

Hello Ethel, Wow thank you for the 5 start review!!!! Appreciate you taking the time to write out this amazing review!!!!!!

Nov. 6th, 2021

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Verified Customer

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Dennis

Never hear from them, the only time was once when they came out trying to up sell.

5 years ago

Reply from Fluent Home

Hello Dennis, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!!!

Nov. 6th, 2021

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Verified Customer

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John Stoeckli

Don’t contact or send techs out to update

5 years ago

Reply from Fluent Home

Hello John, Thank you for the amazing review!!! I am sorry you did have a bad experience tho! We would love to discuss this with you! Please call us at 855.238.4826. Thank you again for the review!!

Nov. 6th, 2021

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Verified Customer

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Rena Gilliard

It takes a long time to get some one on the line.

5 years ago

Reply from Fluent Home

Hello Rena, I am sorry you had a bad experience. Thank you for the amazing review!! We are working hard to bring the wait times down!! Thank you again for your amazing review!

Nov. 6th, 2021

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Verified Customer

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Kenda

They are prompt to call when alarm is triggered

5 years ago

Reply from Fluent Home

Hello Kenda, Thank you for the amazing review!!!! Thank you for taking the time to share what you love about us at Fluent!! Thank you again for the amazing review!!

Nov. 6th, 2021

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Verified Customer

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Christine

Low customer service, didn’t explain to us that we were locked into a contract

5 years ago

Reply from Fluent Home

Hello Christine, I am sorry you had a bad experience. How can we correct this for you? We would love to hear from you! Please call us at 855.238.4826.

Nov. 6th, 2021

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Verified Customer

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Karen

The salesman are never up front, they talk in circles. I still have not received the signed form from them.

5 years ago

Reply from Fluent Home

Hello Karen, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Nov. 6th, 2021

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Verified Customer

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David Bambino Spokane, WA

They are always on top of their monitoring

5 years ago

Reply from Fluent Home

Hello David, Thank you for the amazing review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Blair

There are other security companies that offer similar services for a lot less money

5 years ago

Reply from Fluent Home

Hello Blair, I am sorry you had a bad experience. How can I correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!

Nov. 6th, 2021

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Verified Customer

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Georgette Florence

No one ever comes around to check anything

5 years ago

Reply from Fluent Home

Hello Georgette, Thank you for the amazing review! I am sorry you did have a bad experience as well! We would love to correct this for you! Please call us at 855.238.4826! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Donna

The company is obliging and willing to help.

5 years ago

Reply from Fluent Home

Hello Donna, Thank you for the amazing review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Marie Duperron

Sold my home, found out I was locked into a contract I couldn’t get out of. Paying for security that I don’t have.

5 years ago

Reply from Fluent Home

Hello Marie, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Nov. 6th, 2021

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Verified Customer

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Lakiesha Cincinnati, OH

I might be changing. They need to do better and update their system.

5 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience. we are very sorry to hear that it has not been a good one. I would like to let you know that we do offer the option to each customer that within 18 months of the end of their agreement, we will negotiate with them for a lower monthly bill and/or new equipment. Please feel free to give us a call at 855-238-4826 if you would like more information on this. Thank you!

Nov. 8th, 2021

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Verified Customer

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Ryan Toledo, OH

The glass sensors are too sensitive.

5 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience. We are sorry to hear that you have found the glass break sensors to be too expensive. If you would like to discuss this further, please feel free to give us a call at 855-238-4826. Thank you!

Nov. 8th, 2021

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Verified Customer

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Mel Henderson

There is nothing from them as far as contact to see if we are happy

5 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it has not been a good one. Unfortunately we dont as standard reach out to customers to check in. If you have any concerns, questions or technical issues we do ask that you give us a call at 855-238-4826 and we would be happy to assist you in any way possible. Thank you!

Nov. 4th, 2021

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Verified Customer

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Robert

Not much communication between them and myself

5 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are glad to hear that your service has been reliable and has not required much assistance from us. If you do have any questions or would like assistance with anything, please feel free to give us a call at 855-238-4826. Thank you for choosing Fluent Home!

Nov. 7th, 2021

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Verified Customer

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Richard West Mifflin, PA

It's not the best. They could be more thorough when someone calls.

5 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience. We certainly want our agents to be as thorough as possible when on the phone with a customer. If this was not your experience we would be happy to speak with you on this subject and work with you to ensure this is not the case in the future. Thank you!

Nov. 7th, 2021

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Verified Customer

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Brian

No problems at all but could be cheaper.

5 years ago

Reply from Fluent Home

Hello Brian, Thank you for the amazing review!! We can discuss the options on that for you! Please call us at 855.238.4826. Look forward to hearing from you!!!

Oct. 26th, 2021

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Verified Customer

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Joan Reid

Service depends on the rep that is sent out

5 years ago

Reply from Fluent Home

Hello Joan, Thank you for the amazing review!! We love knowing our customers are happy with our services. If you need assistance please call us at 855.238.4826. Look forward to hearing from you!!

Oct. 26th, 2021

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Verified Customer

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Jocelyn

I have been trying to cancel my account for 3 years! I moved and they still charge me "for the merchandise"

5 years ago

Reply from Fluent Home

Hello Jocelyn, I am sorry you had a bad experience. How can we turn this into a positive experience? We would love to hear from you!! Please call us at 855.238.4826.

Oct. 28th, 2021

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Verified Customer

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Nelson

They never reach out to see if all is good. No follow ups for customer service

5 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience, we are sorry to hear that it has not been a good one. We appreciate your feed back and we will take this into consideration moving forward. If you would like to discuss this further or require any assistance with you account please feel free to give us a call at 855-238-4826. Thank you!

Oct. 28th, 2021

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Verified Customer

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Anonymous

They’re not honest with me. The manager in Edmonton named Mitchell is not trustworthy.

5 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it has not been a good one. We certainly strive to be an honest company and would love the opportunity to discuss this further. Please feel free to give us a call at 855-238-4826. Thank you!

Oct. 28th, 2021

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Verified Customer

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Dianne Doyle

They have no service and if your alarm goes off absolutely no call back or acknowledgement that the alarm even sounded

5 years ago

Reply from Fluent Home

Hello Dianne, I am sorry you had a bad experience. How may we turn this into a positive experience for you? We would love to hear from you! Please call us at 855.238.4826.

Nov. 2nd, 2021

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Verified Customer

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Dan

When things work it’s good but when stuff doesn’t work it’s impossible to get help

5 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to sharing your experience, we are very sorry to hear that it has not been a good one. We can certainly understand the concern when there are delays in contacting a provider during an issue. We strive to assist our customers in a timely manor and are working to improve at this. If you are having continued technical issues, I would like to offer that you can contact us by phone at 855-238-4826, or as well by email at support@fluenthome.com. Thank you!

Oct. 26th, 2021

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Verified Customer

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Joe Fischl

Answer my concerns and the people are very friendly

5 years ago

Reply from Fluent Home

Hello Joe, Thank you for the amazing review!! We love reading what our customers value about our services. If you ever need assistance please call us at 855.238.4826. Look forward to hearing from you!! Thank you for being part of the Fluent family!!

Oct. 7th, 2021

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Verified Customer

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Donald Reginald Blaney & Laurie Blaney

I have asked you for a service call numerous times and your company has always come up with some other alternative

5 years ago

Reply from Fluent Home

Hello Donald, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Oct. 14th, 2021

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Verified Customer

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Will

Customer service is a joke what a giant massive waste of money with contracts that are a complete waste of time

5 years ago

Reply from Fluent Home

Hello Will, I am sorry you had a bad experience. We would love to turn this into a positive experience. We would love to hear from you!! Please call us at 855.238.4826. Look forward to hearing from you!

Oct. 14th, 2021

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Verified Customer

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Geraldine N Coulter Salem, OR

It takes a too long to get a technician out to service your equipment.

5 years ago

Reply from Fluent Home

Hello Geraldine, I am sorry you had a bad experience. We would love to turn this into a positive experience for you! Please give us a call at 855.238.4826. Look forward to hearing from you!!

Sep. 30th, 2021

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Verified Customer

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William & Beverly

Had the alarm go off a couple of times and no phone call to check to see if something was wrong

5 years ago

Reply from Fluent Home

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to support@fluenthome.com so we can reach out to you?

Apr. 7th, 2021

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Verified Customer

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Ronald R Raney Yakima, WA

my main station battery is peeping and I cant get in to change the battery

5 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience. We are very sorry to hear that you have had issues with the panel and attempting to open it in order to access the battery. We would be more than happy to assist with this. You can contact us by phone at 855-238-4826 or we do have many helpful articles on the Fluent Home help center webpage that may help to resolve this issue. Thank you!

Oct. 7th, 2021

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Verified Customer

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Kevin

No incentives to build on existing features lack of communication

5 years ago

Reply from Fluent Home

Hello Kevin, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!

Oct. 7th, 2021

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Verified Customer

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Wes

After installation you never see anyone unless you have trouble, no follow up.

5 years ago

Reply from Fluent Home

Hello Wes, I am sorry you had a bad experience. How may we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!!

Oct. 7th, 2021

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