Fluent Home: Read 969 User Reviews From Real Homeowners

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Verified Customer

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Floyd Knippshild

The system works well. The representative for our area is suppose to come around to check our to see if all is well. At this point has not happened a bit diappointing as I believe I have a couple of low batteries I did recieve a message from Fluent regarding it but to date no knock on the door. Hopefully soon as I and the rep agreed they would stop by when needed to ensure all is well

5 years ago

Reply from Fluent Home

Hello Floyd, Thank you for the 5 star review!!! Thank you so much for sharing!!! We would love to hear from you about the batteries. Please call us at 855.2384826. We look forward to hearing from you!!!!

Nov. 6th, 2021

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Verified Customer

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Donald Toledo, OH

Everybody we’ve talked to in the company has been very nice and knows what they are talking about. We feel protected because we had someone break in before and had a different security system then. It works very well. We don’t have any problems.

5 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad that you have had a great experience with our support team and that we have helped you to feel protected. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Cynthia Cleveland, OH

The gentleman from Fluent that came here and gave us a demonstration and went through everything made us decide to go with them and we have been happy ever since. They call us every time the alarm goes off and we feel very secure.

5 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that you have had such a good experience, starting with the original demonstration of the service and with the continued response when needed. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Kathy Dayton, OH

The best part is knowing whether or not someone trying to get into my home. If some is, they are able to help me stop it. I accidentally set my alarm off yesterday and they were right on it. They called me right away. It is a pretty good deal.

5 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so happy to hear that the service helps you to feel safe from intruders. We certainly strive to respond right away, even when it is just an accident. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Leon Aurora, CO

I like the fact everything is wireless. It is a lot easier. The response time is quick and accurate. I am a truck driver so I like that they are protected when I am not at home. They called the fire department when the smoke detector went off.

5 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so happy that the wireless sensors have been easier for you and that the service has helped you to feel protected when away from home for work. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Kathryn

Immediate response to any alarm situation whether it is police or fire emergency. We burned some food and set off the alarm and immediately the got in contact to see if we needed help and reset alarm while we dealt with the burnt fish we were cooking. Early on in our partnership we needed police and Fluent immediately responded.

5 years ago

Reply from Fluent Home

Hello Kathryn, Thank you for the 5 star review!!! We love reading what our customers value and love about our services!! If you ever need assistance please call us at 855.238.4826. We look forward to hearing from you!!! Thank you for being part of the Fluent family!!!

Oct. 7th, 2021

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Verified Customer

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Frank Berry

Great reliable service. We were on holiday during a very cold winter and we received a temperature warning in our property, allowing us to have someone check. The furnace had stopped working and we would have had frozen pipes.

5 years ago

Reply from Fluent Home

Hello Frank, Thank you for the 5 star review!! We enjoy hearing what our services have done for our customers. If you ever need assistance please call us at 855.238.4826. Thank you for being part of the Fluent family!!!

Oct. 7th, 2021

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Verified Customer

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Mary Lou Weber Erie, PA

Tried to cancel last year. When I called was told to email the request to the cancellation dept. Unfortunately, did not see the clause on the contract that said cancellation must be one month in advance. The person I spoke to at that time in the "cancellation dept." was very condescending and said I would have to continue for another year or pay for the next year to cancel. Needless to say, I didn't cancel at that time. He was not a very good rep for your company. Wish I had written down his name at the time.

5 years ago

Reply from Fluent Home

Hello Mary Lou, I am sorry you had a bad experience. We would love to correct this for you! Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 4th, 2021

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Verified Customer

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Ollie Kovaluk

I was very happy with Fluent first years. It seems that since it switched API, the service is not the same. Fluent rep used to come, when he was in my area, and check on my system just to make sure I’m okay. That does not happen anymore. I’m paying $42/month and I’m doing their tech work...had to replace the CM battery, wall monitor battery, then when I couldn’t climb up to replace the battery in the hall monitor, I couldn’t do that. Then I received an email telling me that if I didn’t send back the old hall monitor, they were going to charge me!

5 years ago

Reply from Fluent Home

Hello Ollie, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Nov. 6th, 2021

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Verified Customer

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Valentines Edmonton, AB

I had some trouble shooting difficulties and was on with a fluent representative by the name of Glendyra and she was amazing and very helpful. She was able to resolve all my issues.

5 years ago Edited September 14, 2021

Reply from Fluent Home

Hello Valentines, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!! I will make sure Glendyra knows you mentioned her in this review!!

Nov. 6th, 2021

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Verified Customer

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Terry Akron, OH

Customer service has been really helpful with me. They have been very patient and secured the problem. I like the equipment except for the doorbell. I have had a lot of issues with them.

5 years ago

Reply from Fluent Home

Hello Terry, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!! If you ever need us please call us at 855.238.4826.

Nov. 6th, 2021

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Verified Customer

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Mary Canton, OH

The alarm system works. I had some issues with the Arlo cameras and with the pandemic they would not send anyone out so it took me a week or two to try to figure out how to get them working again.

5 years ago

Reply from Fluent Home

Hello Mary, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Christie Indianapolis, IN

We’ve had it for a long time so it is starting to show some tear but they have always been real good about fixing things. It is easy to use. I like the features in the service and they program they put together for me.

5 years ago

Reply from Fluent Home

Hello Christie, Thank you for the 5 star review!!!! Thank you for taking the time to share what you value in the services we can provide!! Thank you again for the amazing review!!!

Nov. 8th, 2021

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Verified Customer

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Robert Columbia Falls, MT

Seems like they have pretty good equipment. I never have any issues with the equipment or the installation. It is accessible via cellphone and that is great. They have pretty good customer service though t can be hard to get a hold of them.

5 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very happy to hear that you have had a good experience with the equipment and with using the Fluent App. We can certainly understand the concern in difficulty when contacting any company for assistance. We are working to improve on this and thank you for your feedback. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Diane Hampel

My smoke detector went off the other night because of something I was frying on the stove. It didn't take long before the monitoring station was asking if everything was alright. The gentleman on the other end was very nice about it and didn't make me feel stupid for the occurrence.

5 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very glad to hear you had a good experience during this situation. We strive to help customers feel safe and comfortable, even when it is only a false alarm. Thank you for choosing Fluent Home!

Oct. 28th, 2021

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Verified Customer

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Gina Shymko

Up until the last month, I had been happy with Fluent. However, we recently had a fire in our shop. The heat and smoke were intense but the alarm didn’t go off until the shop was at an extremely high heat. The monitors were, by this time, melted. I was able to get help from a lady, after two futile attempts with other staff, who heyme disarm the two alarms in the shop and stop the incessant beeping of the security system. Up until this point, we had no concerns about our security system and hope to get it up and running again when the shop has been renovated.

5 years ago

Reply from Fluent Home

Hello Gina, I am sorry you had a bad experience. . We would love to turn this into a positive experience! Please call us at 855.238.4826. Look forward to hearing from you!

Oct. 14th, 2021

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Verified Customer

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James

Few years ago our home phone line was cut from construction 1/4 mile from home. At that time we found out that our Fluent alarm system was only linked to home phone line and not cell. If alarm was activated for break in etc there was no way we could of been notified. Also have had other problems with Fluent system which took few years to remedy.

5 years ago

Reply from Fluent Home

Hello James, I am sorry you had that experience. We would love the opportunity to turn this into a positive experience! Please call us at 855.238.4826. Look forward to hearing from you!!!

Sep. 29th, 2021

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Verified Customer

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Kate

Two major issues: 1) a detector was beeping; I called tech and a guy walked me through how to take the thing down. It was only installed 3 years ago, and had expired already. Not impressed.2) The main panel started beeping, in the wee hours of the morning. It gave a communication error. I called into tech services, and was told the rror had to do with my cell phine connection with the nearest tower. The nearest tower is within 500yards of the house, so this made no sense. But it kept happening. I called in again and was told I could buy a $70 part and install myself (with their help) OR replace the whole control box. I bought the $70 part. I have NOT installed it, but magically the error has gone away. Now my spidey sense are tingling......does someone sit in a control chair at Fluent and get bored in the early hours of the morning, and send out wierd error messages, just for a lark?

5 years ago

Reply from Fluent Home

Hello Kate, Thank you for taking the time to write this review. I am sorry you had a bad experience. How may we correct this for you? We would love to hear from you, please give us a call at 855.238.4826. We look forward to hearing from you!

Sep. 24th, 2021

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Ken Clayton Woodridge, IL

We needed to upgrade our old 3G and hard wired system. Fluent did this free of charge by me just extended my contract. The installer, Wahlid, was excellent! He put on a mask and wore it properly the entire installation. He was courteous and professional and took extra time to make sure we knew how to use it correctly. When we armed it the first time that evening we got a warning that the smoke detector was not communicating with the units. Mandy P called me and worked diligently to fix the problem which she did by update the required info and rebooting our system. She too was courteous, professional, and worked with us until the problem was solved. Fluent is lucky to have employees like Wahlid and Mandy P

4 years ago

Reply from Fluent Home

Hello! Thank you so much for the review. We are so glad to hear that you have had such a great experience with out team members. We certainly agree that we are lucky to have these people with us. Thank you for choosing Fluent Home!

Dec. 5th, 2021

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Krystle Cardinal St. Paul, AB

Their customer service has always been great however we have frequent problems with our window security alarms (often says tampered with when no one touched them) and we have had frequent problems with our sky bell doorbell not recording or LED not lighting etc. It’s been replaced numerous times. Our backyard camera, even though you can set the sensitivity and settings of it, it always seems to record too much or things like wind blowing or doesn’t record at all. However technology is not perfect and most security systems/companies have their pros and cons. A pro for fluent is their customer service is always wonderful!!

5 years ago

Reply from Fluent Home

Hello Krystle,
Thank you so much for taking the time to write a detailed review. We really appreciate your feedback.
Thank you for being such a great customer!!
Fluent

Aug. 11th, 2021

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Verified Customer

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Why you sent the email Bedford, OH

I have been with them several years and I have had issue with my console and they are trying to have me fix it. I am not a technician nor do I have 2 hrs to be on the phone not to accomplish the issue. I also don’t like that they ask password before making sure everything is ok.

5 years ago

Reply from Fluent Home

Hello, I am sorry you had a bad experience. We would love to correct this for you! Please call us at 855.238.4826. We look forward to hearing from you!!!!

Nov. 4th, 2021

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Verified Customer

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Angela Lunsford Pittsburgh, PA

After a power outage my system didn't work..I live in a secluded area alone and I was very worried..I called and they got my system working right away.

5 years ago

Reply from Fluent Home

Hello Angela, Thank you for the 5 star review!!! We appreciate you taking the time to write this review and allow others to see what you enjoy about our services!!!

Nov. 4th, 2021

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Verified Customer

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Mandy Hatch 780-898-5377

I have been with Fluent for 7 years I have 3 left. I have never had my equipment upgraded ever in the 7 years that I have been with this company. I know other people who pay way less then 55 dollars a month. And their equipment is way nicer and newer then mine. When my contract is up I am done I will be canceling it. My parents pay 30 and have video cameras. I was also not aware that when one of your Fluent sales people came to my house asked if I wanted a discount. Anyone would be Interested in a discount. Well, a while goes by and then I find out that I am in a 5 year lease. I know I signed for it but I wasn't under any impression it wasn't for 5 yrs.

5 years ago

Reply from Fluent Home

Hello Mandy, I am sorry you have had a bad experience. We would love to turn this into a positive experience for you! Please call us at 855.238.4826. We look forward to hearing from you!!

Nov. 4th, 2021

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Verified Customer

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Patty Ridenour Dayton, OH

I have to draw up and prepare my own invoice every quarter except for maybe the first three or so. I have informed Fluent of this problem many, many times. They have never corrected the fact that I am forced to use my own time, my own paper, my own printer, my own electricity to prepare, print, and mail a check to for my own invoice every quarter. Fluent continues to deny that this situation exists. It is infuriating.

5 years ago

Reply from Fluent Home

Hello Patty, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!!!!

Nov. 4th, 2021

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Verified Customer

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Juanita Crockett Cleveland, OH

Replacement sensor I was sent was defective. I was told they would not replace it and I would have to pay for replacement. The cameras I added have only worked spasmodically. They no longer take a charge and are now useless.

5 years ago

Reply from Fluent Home

Hello Juanita, I am sorry you had a bad experience. How can I correct this for you ? We would love to hear from you and troubleshoot some of the technical issues you are experiencing! Please call us at 855.238.4826.

Nov. 6th, 2021

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Verified Customer

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Cheryl Sharon, PA

Sometimes customer service is slow with their responses but the equipment has worked well for me other than the battery dying I haven’t had any issues.

5 years ago

Reply from Fluent Home

Hello Cheryl, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!! Ever need to troubleshoot please call us at 855.238.4826.

Nov. 6th, 2021

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Verified Customer

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Anonymous Powell, OH

Top notch security. At one point someone came out and went over everything and checked the internal system and I appreciated that. It is another level of protection.

5 years ago

Reply from Fluent Home

Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Ronnie Carson, WA

It’s the best deal because they notify me right away I something happens. It takes care of everything I need it to. I am satisfied with what they do.

5 years ago

Reply from Fluent Home

Hello Ronnie, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Sarah Springfield, OH

Other than the batteries going bad we don’t have any problems. The service lady talked us through how to replace the battery. I know the house is secured at night.

5 years ago

Reply from Fluent Home

Hello Sarah, Thank you for the 5 star review!!!! Thank you for taking the time to share what you value in the services we can provide!! Thank you again for the amazing review!!!

Nov. 8th, 2021

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Verified Customer

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James Waterloo, IA

Usually they contact me if the alarm goes off before the police get here. The equipment does what it is supposed to except for the low battery indicator. The batteries are kind of hard to get and expensive.

5 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very glad to hear that you have found our response time to be fast and effective. Thank you for the feedback in reference to the batteries used for the equipment. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Terry Dayton, OH

From what I know their equipment is the latest. We like that the keypad lets us know if the door is being opened. It lets me know on my cellphone when there is movement.

5 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are happy to hear that you have enjoyed the awareness the system provides, this is one of my favorite things as well. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Barbara Columbus, OH

If there is a problem, I call and they take care of it. I have not problems with the system, it is a good company. I can leave my home and go to bed at night and know it is secure.

5 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that we have provided a service that has helped you feel secure at night or when away from your home. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Josh Terry Lafayette, OR

When I was called about extending our service I said we wouldn't be and would like to cancel. They continued our service and added more time to our contract. When I called to discuss as to why I was told that they had me on the hook and couldn't do anything about it. Completely unprofessional in the way I was spoke to. You don't treat people this way. We were customers for 5 years it was nothing but we couldn't afford to continue paying for service. To basically deny us to leave and tell us "gotcha" nothing you can do about it shows what kind of people are behind this company. If we could afford it we will never come back. Anyone of our friends looking for a security system, we would never recommend fluent. I'm not sure how this is considered good business practice. Way to squeeze a few more dollars out of a family that is trying to save money. Not sure how people who run the company can look at themselves in the mirror.

5 years ago

Reply from Fluent Home

Hello! Thank you for taking time to share your experience, we are sorry to hear that it has not been a good one. We can certainly understand the frustration in such a situation. Unfortunately the agreement signed between Fluent Home and the customer is something that is intended to protect both the customer and the company. We can certainly understand that an inflexible agreement can be difficult, however this is something that we are bound to uphold. If you would like to discuss this further, please feel free to give us a call at 855-238-4826 and any agent would be happy to speak with you. Thank you!

Nov. 4th, 2021

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Verified Customer

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Larry Swap

I rate Fluent 4 Stars as I need a new Fluent sign because my sign is so faded & I was told I will need to purchase another sign myself, even though we've been paying our monthly premium since 2009.

5 years ago

Reply from Fluent Home

Hello! Thank you for the review. Our policy is as standard is that we do supply the first replacement of this sign at no charge, however for any additional replacements we do collect the shipping cost. If you would like to discuss this further, please give us a call at 855-238-4826 and any of our agents would be happy to speak with you. Thank you for choosing Fluent Home!

Nov. 4th, 2021

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Verified Customer

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Donna Kotyk

They are there when I need them. It also gives me peace of mind. I have felt it would be great to have a GPS system so that if I fell away from home and needed help I would still be able to communicate to get help.

5 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that the security system has given you piece of mind. We do offer an emergency button that does allow for GPS connectivity. If you would like more information about this, please feel free to give us a call at 855-238-4826 and any agent would be happy to discuss this with you. Thank you for choosing Fluent Home!

Nov. 4th, 2021

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Verified Customer

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Dale Weenk

The security system is fine worked good, when I went to get a quote for another location they wanted to change our current system to a more expensive version which wasn't required. Then we we went to quit using them, after 7 years they demand we pay another 3 years to pay out our contract. In which, I only signed a 5 year contract 7 years, at which time we were told the monthly fee was to drop $5 after 5 years, (it did), now they say it locks us in for the second 5 year term. I didn't sign anything, so don't know there basis for this statement

5 years ago

Reply from Fluent Home

Hello Dale, I am sorry you had a bad experience. We would love the opportunity to turn this into a positive experience for you!! Please call us at 855.238.4826. We look forward to hearing from you!

Oct. 28th, 2021

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Verified Customer

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Tammy Holmes

The basement water sensor only works for a couple weeks at a time, constantly saying there is a problem when there isn't. The main panel on the wall that the person talks through doesn't work properly because they can't hear us talk back to them. I used to get text messages everytime the system was armed and unarmed, which I liked, and it stopped again ages ago, after I requested it still be sent. I feel it has just gone downhill since we first signed up.

5 years ago

Reply from Fluent Home

Hello Tammy, I am sorry to hear you had a bad experience. We would love to turn this into a positive for you! Please call us at 855.238.4826. Look forward to hearing from you!!

Oct. 26th, 2021

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Verified Customer

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Conrad Hunter

I had a oven fire a few years back and i put it out myself but the fire department was still dispatch with a few mins. They helped air the house out for us.

5 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad that you had a quick response in your time of need and that the fire department was able to assist with airing out the home. Thank you for choosing Fluent Home!

Nov. 2nd, 2021

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Verified Customer

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Greg and Brenda Wiens

System is simple and works very well. When ever we have contacted Fluent for assistance has always been helpful and if technician needed, has been prompt and courteous.

5 years ago

Reply from Fluent Home

Hello Greg and Brenda, Thank you for the 5 star review!!!! We enjoy reading what our customers value in our services!!! If you ever need assistance please call us at 855.238.4826. We look forward to hearing from you!!! Thank you for being part of the Fluent family!!!

Oct. 7th, 2021

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Verified Customer

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Melissa Lawrence

It was good for the first year or so, then in 2017 I had one of the salesmen come to my door and offer new equipment. To which I said no. So he offered to lower my monthly rate instead since I'd be using outdated equipment. That I happily agreed to. Come 2019 when my contract was up I went to cancel my services. To which I was very rudely told when I agreed to that rate change 2 years ago that automatically added 60 months to my contract. I said if the salesman would have told me that in 2017 I never would have agreed to the rate change. And I was told too bad so sad we have your signature you can't get out of the contract. Sucks to be you thanks for your business until 2023.

5 years ago

Reply from Fluent Home

Hello Melissa, I am so sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!!!

Sep. 30th, 2021

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Verified Customer

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Dave

Did not like the way the door to door sales operated. We were not left with any copies of the contract and we had to phone to have one emailed. The contract that was emailed did not have the right start date. The door to door sales person had handwritten the date and I had signed, yet when I received the contract, my signature was there but the date was typewritten.

5 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it was not a good one. We certainly want all of our customers to have proper copies of their agreement with our company. We would love the opportunity to ensure this addressed and resolved if at all possible. Please feel free to contact us by phone at 855-238-4826 or by email at support@fluenthome.com. Thank you!

Oct. 7th, 2021

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Verified Customer

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Richard Golany

Have been a customer for several years, and things went pretty well up until I called in and asked Fluent to shut down my system and i was moving. After speaking with the member, he agreed to shut down my system and finalize our agreement since i had been such a good customer for many years. Due to the Covid nonsense it destroyed my business and I had to move on to other things. however, Fluent did NOT shut down my system even though I was 1000 km away from it ! Fluent continues to bill me for a service that clearly I am not using. bottom line is they do not care about their customers, they only care about the $$$. too bad, like most companies that start out working hard to provide great service grow so large, they no longer need to focus on you the customer, they now focus only on the the $$$ at all cost, they will hold you down even if your bleeding.

5 years ago

Reply from Fluent Home

Hello Richard, I am so sorry you had a bad experience. Customer service is important to us. What can i do to turn this into a positive experience for you? Would love for you to call us at 855.238.4826. Look forward to hearing from you!

Sep. 29th, 2021

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Beth wiebe Saskatoon, SK

The initial quoting process with Fluent was quite simple. They were able to provide a quote based off of the existing equipment with the ability to adjust for changes upon install. In hindsight, it would have been beneficial to have a tech come on site to complete an assessment or complete a video assessment of each location to ensure readiness for installs as we did encounter some issues/road blocks along the way. Booking the installs took very little time and I was impressed with how quickly we could arrange to have the new system installed. The tech completing the installs was very knowledgeable and was able to adapt to most of the changes required and did discuss options and ideas for any issues that arose. I was pleased with the service and Fluent's willingness to ensure that any issues were rectified and that we were happy with the service and the installs in the end. We have a bit more to go before we are fully set up, but look forward to working with Fluent and their system going forward.

4 years ago

Reply from Fluent Home

Hello Beth, Thank you for amazing review!! Thank you for sharing what you love about our services and customer experiences you have had with our company. Thank you again fro the amazing review!!

Dec. 7th, 2021

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Bryson West Valley City, UT

The quality of the equipment installed in my home and the professionalism of the installer exceeded my expectations. The panel has a sleek design that reminds me of something Apple would design, it even has a camera on it to take pictures when someone disarms the panel. I would highly recommend this service to anyone looking for a great product to protect their home and family.

4 years ago

Reply from Fluent Home

Hello Bryson, Thank you for the 5 star review!!! We appreciate you sharing what you enjoy about our service and staff. Thank you again for this amazing review!!!

Dec. 2nd, 2021

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Emad LaSalle, QC

We have called many times and not getting to the root of the problem to fix it. Today, talking with Chris was the best experience ever. He took care and is still working on our account to ensure complete satisfaction every step of the way. If you can have many Chris’s at Fluent, customer service will always be a charm and delight as we had from the beginning to the end with him. Thank you Chris for all the heart you put in this situation that we have been struggling with in the last few months. We greatly appreciated it.

4 years ago

Reply from Fluent Home

Hello Emad, Thank you for the 5 star review!!! We will make sure Chris knows he was mentioned in this review! We love hearing how our agents have helped our customers. If you ever need assistance please reach us at 855.238.4826!

Nov. 29th, 2021

star star star star star

Anthony Scalzo Woodbridge, ON

We had a malfunctioning digital door lock that would no longer accept codes or controlled remotely. I was concerned it would take a week or so to replace. Zia was able to correct the problem based on simple instructions for us to follow as she did her magic remotely, the digital door lock was functional once again. She also corrected one of our video cameras that would go off line .

4 years ago

Reply from Fluent Home

Hello Anthony, Thank you for the 5 Star review!!!! We love hearing about what our customers love about our services that we provide. If you ever need assistance please reach out to us at 855.238.4826.

Nov. 2nd, 2021

star star star star star

Patricia Cordwell North Las Vegas, NV

I was having a problem with my alarm panel and called for help. Kaitlyn call me back and talked me through what I needed to do. As it turns out I need to replace the bad battery. She gave me step by step directions on how to remove it and sh’s ordered me a new one. She was very patient with me as I am not very good at electronics. She is very professional, polite and pleasant to talk to. I was very pleased with the call and the help she gave me! She is amazing!

5 years ago

Reply from Fluent Home

Hello Patricia, Thank you for the 5 star review!!!! Thank you for letting us know what we did to make you happy and sharing it so others can see!!! I will make sure Kaitlyn gets Kudos!!

Nov. 3rd, 2021

star star star star star

iamkayoko Mississauga, ON

I have fluent security system for my business ( restaurant) location. So convenient, easy to use there is app for your system to review footage or watch live 24/7quick and reliable. I love that I can get support if needed and customer service is A1 especially the last person who help me literally so professional went beyond my expectation. he needs a raise & bonus did everything he could remotely calm manner kept positive energy even through a 3 way call with one of my employees.

5 years ago

Reply from Fluent Home

Thank you for the amazing review!!! Would love to know the agents name so we can pass on a Kudos!! Thank you for being part of the Fluent family!

Sep. 23rd, 2021

star star star star star

Anne Dancy Colorado Springs, CO

Although I am frustrated with the Fluent Company, I am very impressed with your employee named Amanda. She dealt with my situation in a professional manner. She was courteous and patient. She always responded promptly to my emails. I appreciated her kind manner with a situation that could have become contentious. I hope her efforts can be acknowledged in some way.

5 years ago

Reply from Fluent Home

Hello Anne,
Thank you so much for your feedback. We are glad you had a good experience.
Thank you for being a great customer!
Fluent

Aug. 11th, 2021

star star star star star

Connie & Chris Bzdel Regina, SK

Mandy P was very helpful and patient with me while she tried to resolve my problem when the smoke alarm went off. She did not get upset with me when I did not know what to do with the monitor. She walked me through every step and worked with me for almost an hour until the problem was resolved. It would be nice if more people were as patient and dedicated as she is. Good work Mandy P. Thanks a million!

5 years ago

Reply from Fluent Home

Hello Connie & Chris,
We are so glad you had a great experience. We appreciate you leaving a positive review.
Thanks for being a great customer!
Fluent

Aug. 11th, 2021

Fluent Home Reviews

Summary of Reviews