Fluent Home: Read 969 User Reviews From Real Homeowners

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Gayle Bailey Topeka, KS

Just called today. Got a different phone. She totally talked me thru it with ease. Gives me peace mind knowing our home is secure with this app.

6 years ago

Reply from Fluent Home

Thank you for your review, Gayle! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

May. 20th, 2020

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Florence Boucher Tangent, AB

Very efficient service. The tech I had was very good, walked me through my issue and verified this with me . Great customer service

6 years ago

Reply from Fluent Home

Thanks so much for the review, Florence! It's always great to hear good things about your experiences with our technicians! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 8th, 2020

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Norma Knight Airdrie, AB

Michelle was very helpful in helping me to reset my doorbell camera. Very patient and understanding! Thank you 😊😊

6 years ago

Reply from Fluent Home

Thanks so much for the review, Norma! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 8th, 2020

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linda mclaughlin Charlottetown, PE

Very efficient and quick service. Very pleasant staff. Michelle looked after me today and am very pleased with her service and kind caring attitude.

6 years ago

Reply from Fluent Home

Thanks so much for the review, Linda! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 29th, 2020

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Steven gathercolei Hobbema, AB

Thanks Diya for your courteous service when battery failed in control panel . That beeping continuously was getting annoying

6 years ago

Reply from Fluent Home

Thanks so much for the review, Steven! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 24th, 2020

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Dalton Nelson Grande Cache, AB

Customer service is always very friendly, I've used fluent as my home security system for over 5 years. Always been great to deal with.

6 years ago

Reply from Fluent Home

Thank you for your review, Dalton! We always love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 24th, 2020

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Sheldon Frocklage Maple Creek, SK

Christy helped us with resetting the username and password for our account. She answered all her questions and was extremely helpful.

6 years ago

Reply from Fluent Home

Thanks so much for the review, Sheldon! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 22nd, 2020

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Shelia Johnson Shreveport, LA

I like the great customer service. They always help me with any problems I have. Michelle was great with helping me with my bill today.

6 years ago

Reply from Fluent Home

Thanks so much for the review, Shelia! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 22nd, 2020

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Arron Miller Saskatoon, SK

The features of the system is what I was looking for. Any time I have had to use support they have been very friendly and helpful.

6 years ago

Reply from Fluent Home

Thank you for your review, Arron! We love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 17th, 2020

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Adam Schafer Calgary, AB

Today I had a matter that was handled by Bridgette and she did a great job. Thanks Bridgette and Fluent for the great work.

6 years ago

Reply from Fluent Home

Thanks so much for the review, Adam! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 17th, 2020

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T M Edmonton, AB

I spoke with Bridgette this morning to sort out an issue. She was polite and solved my problem right away. Fluent has always been great with us.

6 years ago

Reply from Fluent Home

Thanks so much for the review! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 17th, 2020

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George Wesley Stettler, AB

Called to take care of a problem. Representative was very helpful and was able to solve the problem. Great service and happy with company.

6 years ago

Reply from Fluent Home

Thank you for your review, George! We love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 8th, 2020

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BoswellHome Decatur, GA

The representatives are always so responsive. It’s noticeably different from any other customer service reps I speak with.

6 years ago

Reply from Fluent Home

Thank you so much for your review! We always love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 8th, 2020

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Sheron Spencer Denver, CO

I love Fluent, they take care of my home, n friendly service, always answering my questions friendly. Bridgette is friendly.

6 years ago

Reply from Fluent Home

Thank you for your review, Sheron! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 8th, 2020

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Honeida Funes Las Vegas, NV

Your fluent personnel, she was wonderful. She helped me with all my questions, was very nice and we go my issue resolved as best as possible.

6 years ago

Reply from Fluent Home

Thanks so much for the review, Honeida! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 8th, 2020

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Peter Lewis Red Deer, AB

Bridgette was extremely helpful. Walked me through all my issues with ease. Her knowledge of the system was exceptional.

6 years ago

Reply from Fluent Home

Thanks so much for the review, Peter! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 8th, 2020

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SPC Tucson, AZ

Chatted with the service rep Jasmine, and she was very helpful. Was able to AZ answer my questions and got me the help I needed very quickly.

6 years ago

Reply from Fluent Home

Thank you for your review! We love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 8th, 2020

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duan boheng Edmonton, AB

just had conversation with Kasandra. She is very kind and friendly. Fixed all my problems in 5 mins. the best experience I had ever

6 years ago

Reply from Fluent Home

Thank you for your review, Duan! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 8th, 2020

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Flossie Crowe Noblesville, IN

Very little wait time. Sarah was courteous, efficient and friendly. Responded quickly with assistance. Appreciated her help.

6 years ago

Reply from Fluent Home

Thanks so much for the review, Flossie! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 8th, 2020

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Donnie Smith Tampa, FL

Concise friendly timely billing prompt very accurate and handling my account customer representatives professional courteous always been friendly never had an issue.

6 years ago

Reply from Fluent Home

Hello Donnie,
We are very happy to hear you've had such a great experience! We strive to provide world-class customer service to all of our amazing Fluent customers! Please reach out to us if you have any other questions or concerns at 855-238-4826. Thank you for being a part of Fluent, Have a great rest of your day!

Mar. 5th, 2020

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Lisa Lithonia, GA

I live in Lithonia Georgia. Someone came to my home while I was about to leave and came back. The bottom line is that I was told I signed a 5 year contract (which a contract never was talked about). Basically with doing the math I’m STUCK with a 5 year contract paying 62.00 a month. ($3720 total over time). So yes I’m STUCK in a BS contract. I told them they are holding me captive for 5 years. Advise to you go to Home Depot or Lowe’s and install your own alarm. SMH 🤦🏽‍♀️ I went from paying $110.00 a year to a mess. NEVER AGAIN.

6 years ago

Reply from Fluent Home

Hey Lisa, we located your account, and want to see how we can assist you. You've got some awesome features on your system and we want you to be able to take advantage of those. We see that you left some positive reviews in the past on Google and the BBB page a while back, and would love to see one here too! We'll reach out shortly to see how things are going and if we can be of any assistance!

Feb. 18th, 2020

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Eloise Jenkins Columbus, OH

Do not switch to this company!! They are unethical and tell lies about buying out Brinks and other security companies. The salesman, Michael M stopped by my house, unannounced with a high-pressure sales pitch, based on lies. They did not cancel the other company, so I was double billed for 3 months. The technician just cut the other company’s lines. Now I have to take legal action to get out of a 5 year contract. They are preying on the elderly!! Beware!

7 years ago

Reply from Fluent Home

Hello Eloise, we are so sorry to hear about any miscommunications that may have occurred at the time of sale. It does appear that your representative adjusted your pricing, and offered to reimburse you for any double billing that may have occurred as well. Please let us know if we can be of further assistance!

Feb. 18th, 2020

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Rhonda Kaziechko

DO NOT waste your money on this company worst company I have ever dealt with. Put Fluent Security in Aug in 2 different homes and security has not worked at the one home since I've got it. I've done nothing but fight with these guys I've talked to 3 different MANAGERS and nothing. They are BRUTAL. All i get is ma'am please pay your account but lets not fix whats wrong. Why should i pay for something that has not worked since day one but i do i have been paying every month cause it my credit not theres. WORST company ever . DONOT get pulled in like the rest of us suckers did

7 years ago

Reply from Fluent Home

Hi Rhonda,

We are sorry to see that things started off rocky. I have reviewed your file and it seems there were some recent items that came up as well. I'm going to have a member of our tech support team reach out, and ensure we have resolved your technical issues. I also want to confirm that your account credits have been applied on our end as well. Thanks for your patience!

Feb. 18th, 2020

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Javone Nurse Ellenwood, GA

I am so glad I read the reviews. The rep came to my home and said he is a tech servicing the old Vivint systems. I no longer used my vivint systems and he said he would get it back running and I would no longer owe Vivint and can start over with a plan with them. I could not get a understanding of what he was trying to do, so I told him to come back in 30 minutes and googled the company. Lord I see now he was about to switch me to a whole new company’s system!

7 years ago

Reply from Fluent Home

Hi Javone,

We do have a lot of clients switching to Fluent from Vivint, however our employees are always dressed in a Fluent uniform, with an ID badge. If you'd like to discuss your encounter further, please contact us at Thank you!

Feb. 18th, 2020

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Lonnie Velasquez Nampa, ID

I would give this negative stars! Do not give any of their reps any info! They run a hard inquiry on your credit! Doesn't help when you're working to improve your credit to buy a house! So pissed off that they didn't disclose the fact that they would run a credit check just to give you a quote! Definitely finding a different security company when I buy my house! Don't believe the reviews the reps pull up to show you on their phones. Do your own research. Still pissed about that credit check a month later!

7 years ago

Reply from Fluent Home

We are sorry to hear that Lonnie. It looks like you were approached by an authorized Fluent dealer. I am happy to report that we have made some software changes to prevent this type of scenario from occurring. Please contact us at and we'd be happy to work with you to remove the errant inquiry from your credit file. Thank you!

Feb. 18th, 2020

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Unknown USER

If I could give this company zero stars I would. Do yourself a favor.. DO NOT SIGN UP FOR THIS GARBAGE COMPANY!! The customer service is HORRIBLE. The equipment, HORRIBLE. The door bell camera is ran through a phone call. If you are on a call it wont work. If the door bell is pushed, it takes a few minutes to even connect. When I'm at work, I cant even see any of my cameras, they wont connect. Yet, they say its my wifi. Well Vivint did NOT have this issue. EVERYONE at my work is with Vivint and they can connect just fine. PLEASE, don't make the same mistake as many of us. DONT SIGN UP!

7 years ago

Reply from Fluent Home

Hello,

Unfortunately, your profile is "unknown" but we'd be happy to assist you if you contact . Our doorbell cameras operate on WiFi, and it sounds like a DSL switch may need to be installed as well. Please let us know how we can help!

Feb. 18th, 2020

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Patricia

No one living in the premises and I tried to cancel. It is not being used and there is nothing of value in the house. They will insist on me paying for the entire 36 months which is over two thousand dollars. I am working through my bank to stop payment. They told me to move it from Sask. to Ab with me. I have security here for half the price, why then would I move it.

7 years ago

Reply from Fluent Home

Hey Patricia, we are sorry to hear you are dissatisfied. We were unable to locate your file, but we'd love to discuss why we ask our clients to commit for a certain time frame, and find a solution for your situation. Please shoot an email to and we'd be happy to help.

Feb. 18th, 2020

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S.W.

This company is a door to door swindler. The trick is they tell you that you have 30 days to change your mind but then they put at least one sticky tape door sensor on your house which they fail to tell you nullifies the 30-day return option. Once they put one stupid sticky sensor on your door it is considered "installed product" and you no longer can opt out when you realize you have been scammed.

7 years ago

Reply from Fluent Home

Hi S. Woodman - thank you for your feedback. Fluent has recently discovered and we are currently working through our reviews. Should you still need assistance, please contact us at 855.238.4826

Feb. 21st, 2020

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Zach Austin, TX

App works good, but don't get this service. They claim to be all over the US but that's not true. I moved to Austin and it took them over a month to get a 3rd party contractor to set it up. I was without service that whole time. They also lock you in to a 5 year contract with absurd cancellation fee. After 20+ months I tried to cancel because I was moving in with a roommate after divorce and they wanted to charge me 80% of my remaining contract which was over $2,500!!!! Criminals!!!

7 years ago

Reply from Fluent Home

Hi Zach - thank you for your feedback. Fluent has recently discovered and we are currently working through our reviews. Should you still need assistance, please contact us at 855.238.4826

Feb. 21st, 2020

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Trevor Stinson

Horrible company. READ THE CONTRACT AND DONT LISTEN TO SALES REP. I was told something VERY different by the sales person than what I actually signed. Make sure you have everything in writing and don’t answer ANYTHING on the phone unless totally clear in the contract. Long contracts, poor equipment, terrible customer service and an 80% of remaining contract cancellation fee! Don’t make the same mistake I did and stay clear of this company.

7 years ago

Reply from Fluent Home

Hi Trevor - thank you for your feedback. Fluent has recently discovered and we are currently working through our reviews. Should you still need assistance, please contact us at 855.238.4826

Feb. 21st, 2020

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Colleen McCullough

Terrible company. Discriminated against my elderly folks, got my 89 year mother to sign a 5 year contract. As well, they violated private property with a sign clearly stating " no soliciting" for this purpose, in a seniors village. Over 30 emails sent, phone calls, attempts. Very poor business, and customer service. Cannot make headway with this company. I would recommend to never sign anything with this company.

7 years ago

Reply from Fluent Home

Hi Colleen- thank you for your feedback. Fluent has recently discovered and we are currently working through our reviews. Should you still need assistance, please contact us at 855.238.4826

Feb. 21st, 2020

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Rena Rio Rancho, NM

I was told that I was signing up for a two year contract, two years later I'm ready to cancel the contract because the cameras ( main reason for getting the system) are worthless. I'm told that I signed a 60 month contract. Ridiculous!! I asked how much it would be to buy out of it, and they want a ridiculous amount of $2600. The equipment they installed in my home isn't even worth $500. Stay away!!

7 years ago

Reply from Fluent Home

Hi Rena - thank you for your feedback. Fluent has recently discovered and we are currently working through our reviews. Should you still need assistance, please contact us at 855.238.4826

Feb. 21st, 2020

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M. Mack Douglasville, GA

I would STRONGLY suggest that if anyone from this company contacts You, do NOT sign up with this company. Initially I had several call backs concerning faulty equipment. My last issue has lasted more than 11 days...customer "service" is HORRIBLE! They are 'novice" at best! It's NOT worth the headache and if I could I would rate Fluent a -5! Stay away from this company, its NOT worth it.

7 years ago

Reply from Fluent Home

Hi M.Mack - thank you for your feedback. Fluent has recently discovered and are currently working through our reviews. Should you still need assistance, please contact us at 855.238.4826

Feb. 21st, 2020

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Tak Houston, TX

Terrible experience. The tech came and installed the product and none of the products worked. We called tech support/customer service who could not resolve this issue. We asked if we could cancel but we couldn't and were committed to a 42 month contract. We are now stuck with a security system that does not work paying $50 for the next 40 months. Please do yourself a favor and not sign up for this awful company.

8 years ago

Reply from Fluent Home

Hi Tak- Thank you for your review! Fluent has recently discovered . We are currently working through our reviews. Should you still need assistance, contact us at 855.238.4826.

Feb. 21st, 2020

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paul wolfe Kansas City, MO

The sales person knocked on the door and said they were not selling anything, just trying to save me some money on my adt bill. Door was clearly marked no soliciting. They purposely lied to gain entry to my home. They give a 3 day cancellation agreement and on day 4 will not help you at all. you are locked into a 5 year contract that you don't want and they have stolen your adt equipment. Power was hooked up on an extension cord in basement and left on floor, open access to water and a fire hazard!!!!!

8 years ago

Reply from Fluent Home

Hi Paul, thank you for your feedback. We're sorry for the delay in responding. Fluent has recently discovered and we are working through our reviews. Should you need assistance, please contact us at 855.238.4826

Feb. 21st, 2020

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Michael McGrath

I am locked into a 60 month contract. They came to my door at night and within minutes I had their system and was writing a letter to my current company ADT telling them to never contact me again. They left no paperwork, including a copy of the contract I had signed. When I switched over to Xfinity to get a much better deal, I called Fluent and was informed of the 60 month contract. Then they sent me a copy of the contract and sort of apologized for not giving me one over two years ago.

8 years ago

Reply from Fluent Home

Hi Michael, thank you for your feedback. We're sorry for the delay in responding. Fluent has recently discovered and we are working through our reviews. Should you need assistance, please contact us at 855.238.4826

Feb. 21st, 2020

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Ireen

This is the worst alarm system company ever! I don't even think it deserved my 1 star! They could not even refund me for cameras since everything wad off wireless internet, however where I live we could only get satellite so the alarm system did not work as well.. when explained this to agents their answer was "nothing they could do". The customer service is rude and unfriendly and not helpful. We will never recommend this company to anyone.

8 years ago

Reply from Fluent Home

Hi Ireen, thank you for your feedback. We're sorry for the delay in responding. Fluent has recently discovered and we are working through our reviews. Should you need assistance, please contact us at 855.238.4826

Feb. 21st, 2020

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Charline Cobbs Topeka, KS

I had a individual from Fluent Security contact me about switching my service. He was very rude and scary. After his pitch and I stated that I would like to think about it, his remark was "what's there to think about, the only problem I see you have is with me." I was shocked and knew at that moment I could be in danger. His whole attitude changed. He had the Fluent shirt on and information for the presentation. When I asked for his business card was when he made the personal remark.

8 years ago

Reply from Fluent Home

Hi Charline, thank you for your feedback. We're sorry for the delay in responding. Fluent has recently discovered and we are working through our reviews. Should you need assistance, please contact us at 855.238.4826

Feb. 21st, 2020

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Kathleen Thompson

Had a chat with Bradley, one of your techs, and he did a wonderful job of solving our problems with new monitor panel. Very polite and clear instructions to follow.

4 years ago

Reply from Fluent Home

Hello Kathleen, Thank you for the 5 star review!!! We will make sure Bradley knows they were mentioned in this review!! Thank you for letting us know how we were able to resolve the issue you had been having!!!! Thank you again for the amazing review!!!!

Mar. 3rd, 2022

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JSoTs Sherwood Park, AB

Contacted Mandy P with customer service. She was amazing to deal with, was extremely pleasant and patient. She did an amazing job taking care of all the requests I needed.

4 years ago

Reply from Fluent Home

Hello! Thank you so much for the review. We are so glad to hear that you had a great experience with Mandy! Thank you for choosing Fluent Home!

Dec. 22nd, 2021

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Annie Jackson Fort Worth, TX

Technical support Dylan was a great help had been having problems with my kitchen door monitor he told me what to do so I wouldn’t have anymore problems

5 years ago

Reply from Fluent Home

Hello Annie, Thank you for the 5 star review!!!! I will make sure Dylan knows you mentioned him! Thank you for sharing what you loved about your experience! If you need help in the future please call us at 855.238.4826. Look forward to hearing from you!!

Oct. 27th, 2021

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Doran Westlock, AB

Dylan was great, quick to help, easy to talk to and understand. It was not a fun ordeal going thru the website but at the end of the day my issues were solved

5 years ago

Reply from Fluent Home

Hello Doran, Thank you for the 5 star review!! Thank you for sharing what our agents are able to do!! I will make sure Dylan gets kudos for his customer service skills!!

Nov. 3rd, 2021

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J Klassy Edmonton, AB

Had a great convo this morning with Dylan. Got the main bug fixed right away, and he helped navigate a wifi issue. Super happy with fluent and its people!

5 years ago

Reply from Fluent Home

Hello J Klassy. We appreciate you taking the time to write this review! We are thrilled to hear that you have had a great experience with Dylan. Thank you for choosing Fluent!

Sep. 29th, 2021

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Gaye Williams Grande Prairie, AB

Ashrita was very helpful! I had two issues and she corrected both. I appreciated her patience, persistence in solving a system difficulty and her pleasant customer service.

5 years ago

Reply from Fluent Home

Thank you Gaye for the 5 star review!!! I will make sure Ashrita knows she was mentioned in the 5 star review!!!! Thank you for being part of Fluent!!!

Sep. 23rd, 2021

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Cindy Borgel Galahad, AB

Monica was my helping me with my account and she was so helpful. Very patient and easy to understand. I was a little disappointed in the wait time in which it took Fluent to call me back.

5 years ago

Reply from Fluent Home

Hello Cindy Borgel. We appreciate you taking the time to write this review! We are thrilled to hear that you have had a great experience with Monica. Thank you for choosing Fluent!

Sep. 29th, 2021

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mary dracos Beaconsfield, QC

Mandy P was very helpful with my issue regarding my alarm panel. We went step by step in resolving the problem. Thanks to Mandy P, all is working well.

5 years ago

Reply from Fluent Home

Hello Mary,
Thank you so much for your review, and thank you for being such a great customer! We really appreciate the feedback.
Fluent

Aug. 11th, 2021

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Verified Customer

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Wendy Spruce Grove, AB

Mandy was terrific today while we installed the new radio module. A long session, but she had super patience and instructions as we worked through the situation.

5 years ago Edited November 3, 2021

Reply from Fluent Home

Hello Wendy, WOW! Thank you for the 5 star review!! I will make sure Many knows she was mentioned in you review!! Thank you for sharing your experience and what we were able to do for you!! Thank you again for the amazing review

Nov. 6th, 2021

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Verified Customer

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K Wright Denver, CO

There is usually a delay in getting service if a technician has to come to the site.

5 years ago

Reply from Fluent Home

Hello K, I am sorry you had a bad experience. How may we turn this into a positive experience for you. We would love to hear from you. Please call us at 855.238.4826.

Nov. 4th, 2021

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Verified Customer

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Eva Miller Cleveland, OH

Dependable and I can trust their security

5 years ago

Reply from Fluent Home

Hello Eva, Thank you for the 5 star review!!!!! We appreciate you taking the time to share what you value. Thank you again for the amazing review!!!

Nov. 4th, 2021

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Verified Customer

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Barry Campbell

Always responsive to any security problems

5 years ago

Reply from Fluent Home

Hello Barry, Thank you fr the 5 star review!!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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