Fluent Home: Read 969 User Reviews From Real Homeowners

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Roy Stanforf Buda, TX

The availability of customer and tech services are great! Wish there was a quicker turn around for the time it takes to a tech to the residence.

4 years ago

Reply from Fluent Home

Hello Roy, Thank you for the 5 Star Review!!! Thank you for sharing what you value about the services we provide! We appreciate you taking the time to write this amazing review!!!!!!

Mar. 25th, 2022

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Elizabeth Stanford Buda, TX

Customer service was awesome!!! Katie is so professional and very kind, she assisted us in what we needed and we are very happy!!!!

4 years ago

Reply from Fluent Home

Hello Elizabeth, Thank you for the 5 Star Review!!!! We will make sure Katie knows they were mentioned in this review! Thank you for taking the time to write this amazing review!!!

Mar. 24th, 2022

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kim krafft Yerington, NV

Don't use this company!! I recently moved my parents to an Assisted Living Facility. Fluent refuses to release them from their contract without "Proof" that they can no longer live alone in their home. This is illegal and none of their business. I provided Fluent with a letter from the assisted living stating the dates they'd moved in and Fluent still demands a reason for why they are no longer able to live alone in the home and refused to cancel the contract without an explanation. This dispute is ongoing. Don't use Fluent Home for your security needs!

4 years ago

Reply from Fluent Home

Hello Kim, I am sorry you had a bad experience, We do require documentation to validate proper protocols are followed. With the assisted living we do need documents provided stating that it is a on site 24/7 care facility meaning without this facility your parents cannot survive independently as well as require a complete dependency on the facility. We would love to work with you to resolve this issue. Please call us at 855.238.4826. Look forward to hearing from you.

Mar. 18th, 2022

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Aena Cruz Saskatoon, SK

excellent, very satisfied and thankfully to Ian who helped me how to shutdown my security gadgets. He is very customer experienced and very patient person. Awesome giving a clear instruction.

4 years ago

Reply from Fluent Home

Hello Aena, Thank you for your review! We will make sure Ian knows they were mentioned in this review. Thank you for taking the time to write this reply! We are happy you had a good experience!

Mar. 17th, 2022

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D Amith Brandon, MS

Sold our home moved to another state I’ve been harassed ever since despite paying almost 9 months without even having their service they continue to demand payments stating that it was our job to sell the remaining year of the contract to the buyers of our home last time I checked I don’t sell security systems for fluent continue to harass and call I’ve never seen such desperation from whats suppose to be a reputable company

4 years ago Edited March 15, 2022

Reply from Fluent Home

Hello D Amith, I am sorry you had a bad experience. Were you offered opportunity to transfer account and equipment to home you are in now? As for if did not want to keep system we could do a Transfer of ownership all we need is first and last name of new home owner contact information and a email address. We would love to be able to turn this into a positive experience for you! Please call us at 855.238.4826. We look forward to hearing from you!

Mar. 15th, 2022

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Thomas Wudkevich Calgary, AB

My experience has not been good. We had a fire and our security system was destroyed.. After one year the still have no solution. So with that in mind I cancelled my service which has no expired. Three months later the are still taking money. Despite me not wanting to talk to the resolution department they will not cancel until the resolution department reviews my account. So I am now paying for two security companies.

4 years ago

Reply from Fluent Home

Hello Thomas,

We are sorry to hear you are dissatisfied and about the situation with the fire at your residence. We pulled up your file and see that we spoke to you several times regarding your situation, and we provided you with several options. We had let you know that the cost of your equipment would be claimed under your insurance claim. Unfortunately, we did not receive any documents from you. Your written request to cancel was received in February, and your account will be closed by the end of the month. Thank you!

Mar. 7th, 2022

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A Stacey

4 hours agoNEW Theives! DO NOT EVER USE FLUENT! EVER! this company is terrible! I have an email confirmation from December to cancel my account. I've been told several times now that I'm cancelled with them. STILL getting billed every months ( 3 months straight now) and email and text alerts about their products. their customer service is a nightmare and the products they give for security are low end. As well as forcing me to provide batteries for all the devices at install time. DO NOT use this company they just want tonstealnyphr money and provide minimum to no services! terrible !

4 years ago

Reply from Fluent Home

Hello A Stacey, I am sorry you had a bad experience. We would love the chance to turn this into a positive experience for you! Please feel free to call us at 855.238.4826. Look forward to hearing from you!

Mar. 3rd, 2022

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Kris Andreae Melfort, SK

DO NOT use this company!!! We CANNOT get rid of them. They have sent us to collections after over 6 months of of trying to deal with our account, that they transferred to new home owners. The new owners didn't sign a contract, but Fluent provided them service and billed them anyway!!! They are trying to hold US responsible! DO NOT get involved!!!!!

4 years ago

Reply from Fluent Home

I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust. I have created a task for an agent to contact you about this situation.

Apr. 18th, 2022

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Susan Makinda Atlanta, GA

GOOD LUCK TRYING TO CANCEL! I have had a horrible experience with this company. When you sign a contract, they make if almost impossible to cancel even when your contract expires. I am om Week 3 calling customer service to cancel and they keep saying someone will call you in 3-5 days but no one calls. I have nevee seen a company that will keep charging despite numerous calls asking to cancel. This is unethical and there are many others out there that are having the same issue. Let me cancel my serivice Fluent! Never seen a company with such practices.

4 years ago

Reply from Fluent Home

Hello Susan, I am sorry you had a bad experience. We would love the opportunity to turn this into a positive experience! Feel free to call us at 855.238.4826. Look forward to hearing from you!

Feb. 21st, 2022

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Jennifer Prescott, WA

I signed a 5 year contract. In the fine print it says it automatically renews. Be careful! My system doesn't even work because it's too old. The 3G technology is going away. They won't let me cancel my contract unless I buy it out. So basically, I'm paying $60 per month for a useless system. They said I had to pay an additional $700 to get a working system until my contract runs out with no exceptions. Wish I had never got roped into this terrible company. They get ya for life!

4 years ago

Reply from Fluent Home

Hello Jennifer, I am sorry you had a bad experience. As for the 3G we are trying to reach out to all our customers as fast as we can to get this upgraded. We would love the opportunity to turn this into a positive experience! Feel free to call us at 855.238.4826. Look forward to hearing from you!

Feb. 21st, 2022

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chris Lloyd Lexington, KY

They took advantage of my 75yr old mother and sold her system while she had ADT. They promised to pay off ADT, but did not. She paid ADT 400.00 to end contract. 1 year later she was placed in a nursing home out of state and then 1 more year later her home was sold. Fluent at first cancelled the contract BUT then reversed course and decided not to cancel. They continue to auto deduct money from her account which will be zero in 2 months. They are only concerned with money I would not recommend this company.

4 years ago

Reply from Fluent Home

Hello Chris, I am sorry you had a bad experience. We would love to discuss and correct this for your mother. Please feel free to call us at 855.238.4826. We look forward to hearing from you!

Feb. 21st, 2022

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Yolanda Lindo Stockton, CA

Poor customer service and customer support, faulty equipment, I am a paying customer right now but can not get anything resolved. My alarm was triggered and had my neighbor to check my house and Fluent rep called an hour later.

4 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it has not been a good one. We can certainly understand the frustration when having issues with equipment. We would be more than happy to help in any way that we can, please feel free to reach out to us by phone at 855-238-4826 or by email using support@fluenthome.com and any agent will be happy to speak with you. Thank you!

Dec. 22nd, 2021

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Angela Karsky Hargill, TX

Their equipment installation is terrible. They lie to you. They do not let you get out of your contract even after you complete your part.. automatically renewed even though I had contacted them multiple times. Automatically for 3 years!! When I talked to the people to cancel before my contract was up, nobody said my cancellation had to be in writing.. They gave me a phone numbers and email addresses but nobody said that.. slime of a company. ..

4 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are sorry to hear that it has not been a good one. We can certainly understand your frustration in a situations such as this. However, the automatic renewal is something that is written into the signed agreement and is available for a customer to review. If you would like to discuss this further, please feel free to contact by phone at 855-238-4826 or by email using support@fluenthome.com. Thank you!

Dec. 22nd, 2021

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yash sharma Milton, ON

I have been a customer for 4 years, and I'm on month-to-month billing. I called up a few times to upgrade my system and reduce the cost of monthly charges but was never considered by the company. I have signed up with another security company now and Fluent is giving me hard time canceling my month-to-month contract after repeated phone calls and emails with a written request to cancel my services. It seems to be a money grab situation. Highly Disappointed. Will never recommend. them to anyone

4 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience, we are sorry to hear that it has not been a good one. We can certainly understand your frustration in a situation such as this. There is unfortunately a process that we are required to follow in reference to the termination of an account. If you would still like to discuss this process further or any other questions or concerns you may have, please feel free to give us a call at 855-238-4826 and any agent would be happy to speak with you. As well you can reach out to use by email using support@fluenthome.com. Thank you!

Dec. 22nd, 2021

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Eunice Wanjiru Peguis, MB

I had a great experience with Fluent until I had to suspend my service while I was renovating my house. They made my experience a living hell. They kept charging my credit card for 7 months that I didn't use their service. They played the cat and mouse game and FLUENT told me to talk to API and API told me to talk to FLUENT. Long story short I got frustrated and cancelled my service. Customer service long holds on the phone line are quite frustrating too. For a company that charges so much you'd think they will have better customer service. Please STAY AWAY.

4 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience, we are very sorry to hear that it has not been a good one. We can certainly understand the frustrations with a situation such as this. It does appear that we have sense had the opportunity to speak with you and take steps to resolve this issue. If you would like to further discuss this, please feel free to give us a call at 855-238-4826 and any agent would be happy to speak with you. Thank you!

Dec. 22nd, 2021

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Abby Atkinson Denver, CO

Fluent has great customer service and an amazing service! I’m so happy to have a home security system I know is reliable.

4 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that you have had such a good experience with our service and staff. Thank you for choosing Fluent Home!

Dec. 7th, 2021

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Riley Olsen West Valley City, UT

Fluent is great! Our install was so smooth, the whole process was very stress free. I would recommend Fluent to anyone!

4 years ago

Reply from Fluent Home

Hello Riley, Thank you for the 5 star review!!! Thank you for sharing what you loved about the service we offer our customers. Thank you again for the this amazing review!!!

Dec. 2nd, 2021

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William Romer Omaha, NE

We have had the system for over 3 years now. We have now moved to a new location where we don't need a security system. Every time I try to cancel the old contract, I get either no response, or nothing happens. I just want to pay off the contract and be done with Fluent. They are the worst people to deal with. The people we sold the house do not want to take over the contract, so here we sit, just making payments.

4 years ago

Reply from Fluent Home

Hello William, I am sorry you had a bad experience. We would love to opportunity change this into a positive experience for you! Please call us at 855.238.4826. We look forward to hearing from you!

Dec. 1st, 2021

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Miles Partington Vancouver, BC

Thank you to Tech Support Zia. Was super patient and resolved the panel issue on our system. She went above and beyond.

4 years ago Edited November 29, 2021

Reply from Fluent Home

Hello Miles, Thank you for the 5 star review!!! We will make sure Zia knows she was mentioned in your review! Thank yo again for the amazing review! We are here if you need us! Please call us at 855.238.4826.

Nov. 29th, 2021

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Marilyn Albuquerque, NM

Kaitlyn and Mandy fixed a difficult problem with our video camera. They are the best! However, all i have interacted with are very professional.

4 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that you had a great experience with these agents and have found all of our agents to be professional. Thank you for choosing Fluent Home!

Nov. 25th, 2021

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jai paul Strome, AB

I have had this product for 39 months paying 82$ a month and we find we dont need it any more the cost is to high in this day. When we signed they called and said they would give us a camera we find out the camera is worth 100$ and does not work at night so i tried to get out of this the guy says i have 21 months left 1722$ get out of contract any idea how to get out?

4 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it has not been a good one. We can certainly understand the frustration of having a large early termination fee, however this is something that is written in the agreement signed between Fluent and the customer. If you have been having issues with a camera or any other pieces of equipment, we would be more that happy to assist in resolving anything possible. Please feel free to contact us by phone at 855-238-4826 to speak with our technical support team. Thank you!

Nov. 23rd, 2021

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Maria Hassan Coachella, CA

I'm not a happy customer . The service is horrible. They don't answer the phone. They make you wait a long time. I've been renewed automatically for another 5 years because I didn't cancel within 30 before the expiration of the contract. They forced you to keep paying the monthly fee even though the system is not updated and the service is horrible.

4 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it has not been a good one. We can certainly understand your frustration in a situation such as this. Unfortunately, the auto renewal and terms involved in ending the service are written in the agreement signed between your self and Fluent. If you are having issues with the service or the equipment, please feel free to contact us by phone at 855-238-4826 or by email at support@fluenthome.com and we would be happy to assist. Thank you!

Nov. 23rd, 2021

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Bob Sturgeon Rockwall, TX

I had a terrible contact with a guy name Eric.....I am retired and wanted to cancel my system and I called several weeks before my end date and was told I need to call back in the the month before my end.....I did and Eric told me I had to put it in writing 30 days before my end date.....I was not told that by anyone and I can not cancel......What a terrible way to do business and I will notify as many people as I can to avoid your company.....Glen S

4 years ago

Reply from Fluent Home

Hello Bob, I am sorry you had a bad experience. How can we turn this into a positive experience for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Nov. 17th, 2021

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Daniel Cushing Cartersville, GA

Fluent is a terrible alarm company. The service was adequate, when it was working. You are only allowed a small amount of storage space for videos a month that was usually filled up within a week. Was told I could cancel the service when I moved out of the country only to return home 2 years later to find out they had sent my account to collections and alerted the credit bureau.

5 years ago

Reply from Fluent Home

Hello Daniel, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 3rd, 2021

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G Anderson Vancouver, WA

They are easy to contact.. Dylan was very helpful with getting our alarm system back to operating correctly. He gets a 5 star rating from us

5 years ago

Reply from Fluent Home

Hello G, Thank you for the 5 star review!!!!! We are happy to know Dylan got you system working for you! I will make sure Dylan knows he was mentioned and that he receives kudos!!!

Nov. 3rd, 2021

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shawn donnelly Calgary, AB

Horrible. Half the time equipment doesn't work. They change billing datewith no notification causing charges. Now we have to move where we cannot use the service. I was more than will to pay a penalty and they come back with i have to pay entire contract. In this day & age they should be willing to work with a customer for a resolution especially since I am sure many have had to move and not be able to use the service. A cash grab!

5 years ago Edited March 24, 2022

Reply from Fluent Home

We are so happy for your review. We will make sure Megan knows you mentioned her awesome customer service skills!

Sep. 23rd, 2021

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Leeann McLaughlin Ludwigshafen am Rhein, RP

The security system works effectively. HOWEVER beware of there contracts. You are locked in. My contract was for 5 years. It ended I was told I could cancel at anytime. I attempted to cancel via phone wasted 2 hours on the phone on 2 separate occasions. The 3rd time I was told I had to give written notice. I did this. THEN they say the cancellation has to go through a review process that takes 30 days so I will be billed again. They are sneaky. Don’t sign any contracts with them. Terrible customer service.

5 years ago

Reply from Fluent Home

Hello Leeann so sorry to hear your experience wasn't awesome. What can I do to make it right? Please do not hesitate to call us at 855.238.4826. We would love to help you get this resolved!

Sep. 23rd, 2021

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Teddy1 Denver, CO

This company sold my 76 year old brother a system. He was never able to connect it in the FIVE YEARS he has had it. We have called this company 10 times since February to cancel his contract. To date, it has not happened. His contract states that he can cancel it after 5 years by sending a letter to the company. This is DECEPTIVE because it does not provide an address, nor is there one provided on the website under contacts. He is now 81 and moving into assisted living. What the hell are we supposed to do?

5 years ago

Reply from Fluent Home

Hello Teddy so sorry to hear your experience wasn't awesome. What can I do to make it right? Please call us at 855.238.4826. We would love to hear from you and resolve any issues you may still be having!

Sep. 23rd, 2021

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Betty Davis Seattle, WA

Courteous, knowledgeable, was able to help me in quick time and double checked my request twice, thank you . Best of all I could understand him

5 years ago

Reply from Fluent Home

Thank you Betty for the 5 star review!! We love knowing our staff has been able to help you!!! Thank you for being part of the Fluent family!!!

Sep. 23rd, 2021

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Phil Osborne Winchester, KY

Mandy P was excellent with her support. She was very knowledgeable and we were able to get everything working correctly.

5 years ago

Reply from Fluent Home

Thank you Phil for your amazing review!! We love hearing our staff is knowledgeable and get results!!! I will make sure Mandy knows about this review. Thank you for being part of the Fluent family!!!

Sep. 23rd, 2021

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Amanda Armstrong Winnipeg, MB

I moved over a year ago. Still haven't been able to get them to change my address all year so if I ever needed the services they wouldn't be going to my place of residence..... I've called on numerous occasions requesting the buy out of the account and keep getting the run around. They wont tell me over the phone because it's not "allowed". They have no record of any of my payments now that another company takes care of the payments. I recommend not getting involved with Fluent. This company is a joke. Not impressed being lied to.

5 years ago

Reply from Fluent Home

Hello Amanda I am so sorry you had a bad experience. How can I correct this for you? Please do not hesitate to call us at 855.238.4826 we would love to hear from you and resolve this issue for you!

Sep. 24th, 2021

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Nicole Welder Moose Jaw, SK

Not happy with this alarm security system it's always faulty when they changed there name they didn't send us an updated system nothing then told us we had to pay for shipping for the new one and whoever put our system in didn't put it in right cause it's falling or breaking off we have door sensors and the one piece broke off and is gone I tryed to contact them and noone reply back im not paying for a part that broke off cause it wasn't my fault

5 years ago

Reply from Fluent Home

Hello Nicole. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. How can we make it right? Please feel free to call us at 855.238.4826. We would love to help find a resolution!

Sep. 29th, 2021

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VICTORIA ALBERTSON Phoenix, AZ

I called William to help me on two matters. He was very quick, friendly and efficient in helping me find answers and to resolve my issues!

5 years ago

Reply from Fluent Home

Hello Victoria,
Thank you so much for your feedback! We are so glad you had a good experience.
Thank you for being such a great customer!
Fluent

Aug. 11th, 2021

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Krissy Cress Winnipeg, MB

Mandy P helped fix issues with my cameras after I changed internet provider. She went above and beyond my customer service expectations.

5 years ago Edited September 14, 2021

Reply from Fluent Home

Hello Krissy,
We are so glad your experience was great! Thank you for taking the time to write us a positive review!
Fluent

Aug. 11th, 2021

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Darryl Saskatoon, SK

Equipment has been crap. Always an issue. The worst part is trying to get out of my contract. I’ve been trying and trying for months and months. Keep getting the run around. Won’t give me my buy out for my contract and won’t even tell me if there is still a contract. Been asking for months and months. Spent many hours on the phone trying to get it and always get some bs excuse of why they can’t. Tell me it can only be mailed but again; been waiting months for it as money still keeps coming out of my account. Would give them 0 stars if I could.

5 years ago

Reply from Fluent Home

Hello Darryl. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. Please reach out to us at 855.238.4826. We would love to help find a resolution.

Sep. 29th, 2021

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KAZ Thompson, MB

Stay away from this company, they scammed me out of over $2000. My alarm has never worked, they have no techs to send out to fix your equipment, I finally got a hold of customer support support after five hours of dropped calls from them, just for them to tell me that my account is deactivated. They just took money out of my account three days ago, I asked why it was deactivated, she told me she couldn’t tell me. I have never felt more scammed in my entire life. Do not skip over my review, take it as 100% fat, and stay away from this company.

5 years ago

Reply from Fluent Home

Hello Kaz, I am sorry you had a bad experience. How can we turn this into a positive experience for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Nov. 3rd, 2021

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B BLACK Riverdale, GA

BTW I PRESSED ONE STAR. IF THERE WAS (0) available, they would have gotten that!Awful! I have called and called for repair on shoddy intallation, repeat false alarms, To no avail. Finally request to cancel service....to no avail. They say I signed a five year contract. If it doesn't work and is not installed properly and I can not get anyone to answer the repair line to have soneone assigned to fix the problem.....SMH #unprofessional #dontdoit

5 years ago

Reply from Fluent Home

Hello B, I am sorry you had a bad experience. How can I turn this into a positive experience for you? Please call us at 855.238.4826. Look forward to hearing from you!!!

Nov. 3rd, 2021

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John Bilka Reno, NV

Constant problems with this company. The salesman was not honest is what the system could and could not do. I have an outbuilding where I store a classic car. It is 125 feet from the home. I was told that the alarm could extent that far and cover the windows, doors and even provide a remote keypad there. Wrong! Nothing but malfunctions and false alarms. There tech support suggested I move either the main panel in the home or the outbuilding so it is within 75 feet. So either I move the house or the remote garage 50 feet to get the system to work. Worthless.

5 years ago

Reply from Fluent Home

Hello John, I am sorry you had a bad experience. How can I make this a positive experience for you? Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 3rd, 2021

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Tara Ramsey Lawrenceville, GA

Last few call have not been good reps just telling me stuff to get me off the. Phone that’s was not the case with Reg or Nicole they actually took the time to listen and resolve my issues.

5 years ago

Reply from Fluent Home

Hello Tara, I am sorry you had a bad experience. How can I correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 3rd, 2021

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Sandy Cojocar Regina, SK

When something goes wrong the problem is taken care of of as fast as they can do it. But being a senior they don’t rush me if I have to check anything

5 years ago

Reply from Fluent Home

Hello Sandy, Thank you for leaving an amazing review!!!! We love hearing how our customers enjoy our services and why!!!! If you ever need us we here for you!!! Please call 855.238.4826. Look forward to hearing from you!

Nov. 3rd, 2021

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Braden Bell North Battleford, SK

A very pushy/disrespectful Fluent sales rep just was at my door. I told him twice I was not interested in their service due to my financial situation. Then on the way out he sees my dog and proceeds to ask what his name is? how long I've had him? Do you love your dog? Then with a nod and a smirk asks what my dog will do in a fire? Trying to make a sale on someone's emotions after being told twice that I am not interested. Shady sales tactics and just downright disrespectful.

5 years ago

Reply from Fluent Home

Hello Braden, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!

Nov. 4th, 2021

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Renee Collignon Bloomington, IL

Worst possible company I have ever been involved with. Wont answer calls, had a break in and had to call police myself. I can’t say for sure, I don’t believe anyone was monitoring my home. Still wanted me to pay 80% left on contract, I said I’m not paying u anything for the nothing you provide. Dealing with them (was and is still ongoing,) the worst experience of my life. If I could give a minus star I would. I don’t usually do reviews, but be mindful, they only want your money.

5 years ago

Reply from Fluent Home

Hello Renee, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Nov. 8th, 2021

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Tony D. Wabasca-Desmarais, AB

Ordered and paid for outdoor camera ($499.) at initial installation. Never received or refunded even after many phone calls, etc. Cancelled our service after approx. 7 years of mediocre service , by written letter yet Fluent has continued billing, now for more than a year.. receiving continual threatening letters. Have contacted them numerous times yet no end to the harassments! One of the worst Security companies out there! Steer clear to avoid all the headaches I have gone through!! This company is a complete scam...

5 years ago

Reply from Fluent Home

Hello Tony, I am sorry you had a bad experience. How can we turn this into a positive experience for you? Please call us at 855.238.4826. Look forward to hearing from you!!

Oct. 26th, 2021

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Susan Henshaw Saskatoon, SK

Absolutely terrible alarm company. Faulty equipment with non existent service department. Can’t reach anyone to discuss. When I cancelled contract was threatened by manager( said our account would be ‘ targeted’). Keeps sending invoices when I want to pay to get out of contract and still they can’t manage this. Wouldn’t even take faulty equipment out of our home. All started when equipment malfunctioned and took over one hour response time! Beware they do not protect your home. Use local like Sask tel or Telus as at least you get service with them.

5 years ago

Reply from Fluent Home

Hello Susan, i am sorry to hear you had a bad experience. Thank you for taking the time to write this review. We would love to know how we can make this correct for you! Please call us at 855.238.4826. We look forward to hearing from you!

Sep. 24th, 2021

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Casey Richards Brisbane, QLD

Hidden contracts for ridiculous lengths of time, and 80% cancelation fees. Absolutely criminal! Terrible customer service when dealing with faulty sensors and panels. They refuse to send repair men out to assist you with any technical problems, and expect you to do everything yourself. You're paying $50 a month for no actual services. Even when the alarm is going off in your house while you're away, they fail to even send the police over to check on the place! What am I paying them for? Complete waste of money.

5 years ago Edited September 14, 2021

Reply from Fluent Home

Hello Casey, I am sorry to hear you had a bad experience. How can we correct this for you? We would love to hear from you! Please call us at 855.238.4826. Look forward to hearing from you!

Sep. 24th, 2021

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Marney Green Burnaby, BC

We had a fluent security system for about 7 yrs. A horrible company to deal with. Subgrade components. Everytime the power went out the system malfunctioned. Even after a supposed upgrade!When you tried to call to talk to a human the answers were always different. To try to get out of the "contract" after we sold our house was next to impossible to do. Do waste your money!!

5 years ago

Reply from Fluent Home

Hello Marney. I am sorry you had a bad experience. How can we make this correct for you? Please give us a call at 855.238.4826. We would love to hear from you and have the opportunity to turn this into a positive experience!

Sep. 24th, 2021

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Francis Courbron ,

I called Fluent because I wanted to cancel my security. They told me to email support@fluenthome.com to cancel which I did. I emailed them on December 4th asking them to cancel my plan and now it's December 8th(3 business days) and still no answer. I emailed them a second and third time as well. Can't wait to see how long I'll have to wait to get this horrible security sytem unnistalled. Horrible customer service: It's non-existent.

5 years ago

Reply from Fluent Home

Hello Francis, I am sorry to hear you had a bad experience. How can we correct this for you? Please give us a call at 855.238.4826. We look forward to hearing from you!

Sep. 24th, 2021

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Maria Emiliano Mejia Munoz Decatur, GA

This is the worst security company, they would anythingo sell you their product, they lied and they have the worst costumer service, when we first got it, we were thinking about selling the house, they said once we sold it that we could terminate the contract, once we sold it they said no, but we could transfer it, once we said yes to transfer it they said it but 100 to get the equipment from the house and 100 more to installed it, they are nightmare.

6 years ago

Reply from Fluent Home

Hello Maria. I am sorry to hear you had a bad experience. We would love the opportunity to make this a positive experience for you! Please call us at 855.238.4826. We look forward to hearing from you!

Sep. 24th, 2021

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Lynda Brantford, ON

Basically it sucks....i have been a customer for 4 years and we have had absolutely nothing but problems with our cameras....we have done all the trouble fixing, called several times still it doesn't record anything but when it wants to, however we get notifications all day and night I pay 65$ a month, never missed a payment for absolutely crappy equipment and customer service

6 years ago

Reply from Fluent Home

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to support@fluenthome.com so we can reach out to you?

Nov. 6th, 2020

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Yvonne Campobello, SC

We love our new system. Michael gave us a new panel with a outdoor camera. Our neighbors switched to fluent as well. Very pleased with our upgrade.

6 years ago

Reply from Fluent Home

Thank you for your review, Yvonne! We love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Aug. 25th, 2020

Fluent Home Reviews