Hickory Farms

I called to complain about an order I had received in my cheese balls was left off to order I was told by the lady well if you skipped over to the next couple of pages you would have seen that procedure and you would have known that we ship cheese balls Monday through Thursday this is the second order for cheese balls the first order they didn't even send them and I had to call this is three orders I've made with Hickory Farms customer service I'm really upset with the customer service that I received I explained to her that this was a 50th wedding anniversary and it was upset not to have all the order and was not compassion at all customer service sucks she didn't even offer to try to make me feel better about the situation and that bothers me because these are Big Money ticket items what I'd love to happen is that have a supervisor called me my phone number is on file and explain to me and why did this happen like it did

The food was good, I guess. I sent it as a Christmas gift to the awesome people who work at the group home my son lives in. I ordered by the deadline and was promised delivery on or before 12/24, but that wasn't what I got. It was delivered THREE days later on 12/27. I was so disappointed and felt like a jerk. I sent them a message and they never replied, so I guess they aren't interested in standing behind their product. Boy, times have changed.

Ordered 2 products totaling about $160.00. One product arrived and when I called to inquire about the status of the 2nd product, the not very friendly customer service agent told me that all they do is ship it, and I need to follow up with the delivery service.... UPS, USPS, etc. Unbelievable. Lost this customer. Many other companies to chose from.