Hickory Farms

We received this gift basket for Christmas from my brother and sister in law. Hickory Farms was always our first stop in the Mall and we eagerly opened the box to sample what we expected to be delicious treats. Boy were we surprised. And not in a good way!!! The Honey Pineapple mustard was sickeningly sweet and had an aftertaste that took forever to go away. The Sweet Hot Mustard was neither sweet nor hot. Although it was ok, it didn't live up to expectations. I've had regular store brand mustard with more heat. But, what we'd looked forward to the most was the amazing cheese in different flavors. In the past the cheese was real. Real cheddar. Real Gouda. Real Pepper Jack. That's not what we got. Now, it's all a Blend. Blended with what I can only imagine. But whatever it is was NASTY!!! The only thing edible in the whole box was the Summer Sausage. It was as amazing as it has always been. My husband even enjoyed the Turkey log, which the rest of us won't touch. After sampling his own purchase, my brother in law called and said he'd never purchase another gift basket from them again. He said from now on he'll buy the Summer Sausage logs and purchase the cheese from a good Deli. Such a shame that they've let taste, quality, and value go down the toilet. So disappointed in Hickory Farms!

Ordering online from Hickory Farms has been an absolute nightmare. I ordered 3 cheese balls and 3 summer sausage. They send me 3 blocks of jalapeno cheese. When I call they tell me a “specialist” will need to call me back. No one ever calls me back. I call again, wait on hold forever, again, and then am told that I will get a refund within 72 hours. No refund after 5 days. I call back. The next woman accuses me of having received what I ordered and finally says she will “look into it”. This was 3 days ago. Still no refund and still no cheese balls or sausage. I am very disappointed and will never do business with Hickory Farms again.

The first order went off without a hitch, the second order was past a week overdue. They didn't email me to let me know, I had to call them. They cancelled one item off my order and thus stopped the entire order. They stated that they had issued a refund, but over a week later and no refund processed. The remainder of the order was going to now be over 2-weeks late and they wouldn't even expedite the shipping. NEVER order from their site again, and I won't ever buy their products again. Horrible service and customer service. BTW, their phone tree is dumb...they ask for a phone number or customer number, when it cannot find either it just keeps going around and around, I went for a total of 8 times and hung up and just kept hitting -0- to finally talk to someone.

I’m always puzzled how businesses like this get away with such poor customer service. I ordered a gift tower for a loved one’s 80th birthday. It never arrived. On the day it was supposed to arrive I was unable to find any tracking information so I called customer service In the morning to find out where it was. The agent was unable to tell me and said she would send a message to the warehouse and call me back. She never called me back. I called later in the afternoon and spoke with another agent who said that she was unable to tell me where the package was and would send another message to the warehouse. She said she would call me back if she was able to get any information. She never called me back. I emailed later in the evening as the package had not arrived (customers service now unavailable). They are out until Monday, birthday was Friday 8/23/19. Huge disappointment and embarrassment that my 80th birthday gift never came.

Not satisfied at all with this company and there service. I ordered a pretty pricy basket on June 3rd to be delivered on the Friday before Fathers day weekend. First I never received a tracking number, when I called Thursday to find out about the delivery they stated they had no tracking number and would have to contact a different department and call me back, NEVER RECEIVED A CALL BACK. I called Friday the lady still didn't have a tracking number then she stated she was able to obtain it and delivery was made on Wednesday!!!! I never received an email stating delivery had been done and too top it off it was delivered to the wrong company on Wednesday. If I had not called I would have never found this out. The rep said she would be able to have it delivered once more however, it wouldn't be able to be delivered until Tuesday!!!! FATHERS DAY IS SUNDAY! What was the point of that ! Horrible will never order from this company again and neither should you!

If I could offer zero stars I would. I ordered a Christmas Gift basket for family a couple of weeks before the holiday. My order confirmation said that the gift would be delivered on or before Dec. 21. It never arrived, I called Jan 2 and it took 2 days for a customer service agent to call back; they confirmed that it had never shipped! I received no notice, email, call or anything indicating that the basket did not ship because of a back-ordered item. Had I know this, I would have chosen something else or gone with a different company. The two reps I spoke with were not even apologetic, there was no offer to try to make it right with me, or even a discount on a future order. I had two choices, they ship when they can, or refund my money. Needless to say, I asked for a refund (5 to 7 business days for that...) For a business that is focused on sending gifts, this was the most awful online ordering experience I have had. Stay away from Hickory Farms.

Very POOR customer service!! I tried to place an online order using a gift card approximately 1 week ago. I got a message that the card “ was not valid” I then phoned Hickory Farms to try and place my order, and was told that my gift card number “was not going through” ( I had received the card for Christmas) and they would have “corporate office” check on card number and Corporate office “ will call you in a couple of days. Ph operator said “ it probably wasn’t scanned right” Never got a call back from corporate office so called back and asked for corporate office ph number. Phone rep said “ we don’t know it” Phone rep said that the card I have can “ only be used at a kiosk and not online” I asked for explanation and was told there are “ 2 different kinds of cards.. a gift card and a gift certificate card”. Huh???? If this is the case, it is NOT SPELLED OUT ON THE WEBSITE that I could see. Nor does anyone tell you that if someone sends you a gift card a few days before Christmas, you better race to the mall kiosk because if you don’t, there will be practically nothing to choose from by Christmas Day. I called Hickory Farms back a third time today. and explained to the phone rep my situation. He said he knew nothing about Hickory Farms selling 2 different kinds of gift cards. He promised to fix my problem by just taking $25.00 off my total. Well of course most of the items that I had selected at the time of my first ph call were not available. My advise: DO NOT do business with this company. I will be calling the corporate office after the holidays to give them feedback. I was able to find the corporate office ph number online despite the ph rep saying he did not have a ph number for customer service.

I ordered a gift box to give as a Christmas present which arrived with multiple shipping labels all over the box. They did not put the gift box inside a shipping box. The laziness of not using a shipping box is bad enough but when I contacted customer service their response was "well their not going to eat the box". The box with the contents is the gift and their lack of effort to correct the problem is poor.

Have been ordering from Hickory Farms for years. The quality's good. The catalogs came with previous orders and addresses. This year I ordered on December 7th - got my confirmation number and thought all was well. No gifts go out. Go to company website and can't find any order. Credit card company reports "Hickory Farms Catalog" charged almost $200 on the date I placed my order. Consumer services contacted and they say they have no record of the order. Ouch. Good stuff but delivery costs high. Still no luck getting products or refund.

I placed an order as a Christmas gift. My confirmation said delivery would be on December 21. It is now December 27 and my brother has yet to receive his present. I have spoke with 3 different people and each gave me a different story. I finally spoke with a supervisor who said the package is 2 hours away and probably has another stop before it is delivered. With the New Years holiday on Tuesday, it will most likely be Wednesday before delivery. That is almost 2 weeks late! Refunding my delivery fee is the best they can do! Never again! They have lost a customer!

I ordered my gift with guaranteed next day service. It never came. Called them. They said it would go out the next day. It did not go out. Called then again and they said I guarantee it would go out. I didn't. After a month they said oh it is because of the wine. We can't ship it. I was like you could nt tell me that a month ago. It was a gift for my brother and his family. They ended up letting me choose a different gift for the same value and I got it sent to my brother and his family for free. Yes they tried to make up for it, but I will never order from them again

Horrible products. My son got me a gift package for my birthday. The summer sausage had 4 months before it expired. Sausage was turning brown and tasted sour. Cheese, is processed cheese food. Gouda Cheese was a mix of cheddar processed cheese. $60 for this processed cheese.

Used to be good - but now shipping is a NIGHTMARE. Using Lasership - last mile solution - which is UBER for shippers. No co-ordination - taking over 10 days to deliver - tracking inaccurate. Not delivered, and Hickory Farms keeps telling me it WAS delivered 8 days ago. Only delivered to their shipper... may NEVER be delivered.

Terrible - we purchased a product and opened the box only to find 3 of the four items were in it. They were unwilling to return. Nothing like stealing money from a customer.

Cheese is sub -standard and meagerly portioned. Beef sticks are greasy and oily to the point of being inedible. Shop elsewhere.