Name: GiftTree
Rating: 4.0

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Verified Customer

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BRIAN WILLARD Bethesda, MD

The party I bought flowers for never recieved them, although customer service insisted they did.

7 years ago

Reply from GiftTree

Hi Brian,
I'm very sorry that your concerns were not resolved immediately upon contacting us. This is our top priority in customer service and if your recipient confirmed that the flowers never made it to them, then we have work to do in order to make this right! Please reach me at and reference your order ID. I will gladly see that you are reimbursed or that these are replaced for your recipient to enjoy.

Best Regards,
Sara M.

Dec. 27th, 2018

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Verified Customer

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Ilene

The baskets that I ordered twice were not as nice as the picture display

7 years ago

Reply from GiftTree

Hi Ilene,
I appreciate you taking the time to share this feedback and am very sorry that the gift received did not live up to the image. I'd love to see how this happened and help in making this right! We definitely want our quality team to be aware of any concerns as well, so that this doesn't happen to anyone else. Please reach me at with any information pertaining to the order.

Best Regards,
Sara M.

Dec. 27th, 2018

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Joann Tampa, FL

Despite the website saying the item could be delivered the same day, they called at 2:15pm to say they couldn't do it. Caller wanted credit for trying to get it done.

7 years ago

Reply from GiftTree

Hi Joann,
I've sent a PM your way in hopes we can investigate and resolve these concerns quickly! It is never our intention to encounter a delay and I'd love to see what happened that led to this so we can avoid it in the future. Looking forward to your reply!

Best Regards,
Sara M.

Jun. 5th, 2019

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Damon Monsour Orchard Park, NY

Product didn’t suck. Had an issue with customer service that was resolved ASAP.

7 years ago

Reply from GiftTree

Thank you for reaching out! I'm incredibly sorry for this inconvenience and frustration caused. It was definitely not our intention to hold onto your additional funds for any amount of time, and I know I would be just as upset with the circumstances. I am glad to see that the gift was enjoyed, but I do understand the need to get rid of that additional authorization. We have alerted our tech team to the concern to investigate how this happened. In the meantime, that pre-authorization is in the hands of your bank since it was never captured fully on our end. I would hope that it would be removed within 48 hrs at most. If you speak directly with the bank, they may be able to assist in expediting this request. We are happy to waive your shipping costs at this time as well due to the trouble. This has been processed as a refund on our end and will be reflected in your account in 3-5 banking days.

Best Regards,
Sara M
Customer Advocate Manager

May. 8th, 2019

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Chris A Vallejo, CA

I did not see an option for delivery instructions. It would have helped get my gift delivered on time. I paid for Saturday delivery but it won't be delivered until Monday.

7 years ago

Reply from GiftTree

Hi Chris,
I'm very sorry that your order is arriving later than anticipated. While we are unable to specify instructions on some gifts that are shipped via FedEx/UPS, we should be able to come up with some suitable solutions to assist such as holding the delivery at a neighborhood office for pick up, changing the delivery address, or specifying a future delivery date when we know someone will be available to sign for the package.

Please do not hesitate to reach out service team at 800.379.4065 or . We will gladly look into this and see what we can do to turn this around!

Apr. 11th, 2019

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Billy

Did a good job all the way around and they were very helpful on the phone

7 years ago

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Lisa

Reasonable cost, great selection, helpful customer service, timely delivery

7 years ago

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Geraldine P, DiBari

Our Client love your products. Customer Staff is always eager to assist.

7 years ago

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Amy Higer

Good quality for the money. Good customer service. Highly satisfied.

7 years ago

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Christine Carpenter (work for Timothy Golas)

They've been great to work with and have been very helpful with any issues or questions we've had.

7 years ago

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Shirlie Ravenscraft

I have never been disappointed in product or service. Beautiful as gifts

7 years ago

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Debbie Algoo

It was my first time ordering from this company, service was great!

7 years ago

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Maria McDavid

Their followup and Service is terrible. I had no other place to go after they waited so long and had to place the business order myself no one would help me

7 years ago

Reply from GiftTree

Maria, I am so sorry to hear about this. I tried to find your order but I do not know if I located the correct business gifting order. I would like if you could please email me at with your order # and experience. I would like to look into what happened and why we did not keep up our communication with you.

Thank you,
Monica LaCross

Jan. 21st, 2019

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Angela Clarke

The quality of the flowers, presentation and reasonable delivery fees.

7 years ago

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Felicia Gaston

I loved the product and the receiver was very complementary.

7 years ago

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Jenny

The didn't have the original item I ordered, which was about a month ago and I had to reorder another item.

7 years ago

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elias Austin, TX

worse company out there need to be aware of this company will take your money and no t returned I have been waiting for a week now to see back on my account still not there

8 years ago

Reply from GiftTree

I'm very sorry that your refund has not been reflected in your account yet! Please reach me at , I'd be happy to look into this and provide personal assistance. Refunds can take 3-7 days depending on your financial institution to post to your account, however, we would gladly help provide any information needed to help expedite this on our end.

Best Regards,
Sara M.

Sep. 21st, 2018

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Sylvia king New Haven, CT

Has taken 2 weeks to get a requested overnight delivery to be received. FedEx was impossible to deal with and Gifttree was no help in making it happen either

9 years ago

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Verified Customer

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Tammy

For the second time they did not deliver the gift on the date as promised

7 years ago

Reply from GiftTree

Tammy, I am so sorry to hear that we have not failed you once but twice. I would love if you could email me at , with your order # or email address you used. I would like to take a look into your order to see what happened and to make sure the right steps were taken after making this mistake.

Thank you,
Monica LaCross

Jan. 21st, 2019

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Janice Glass

My friend said the food was stale and not good it was a waste of my money

7 years ago

Reply from GiftTree

Hi Janice,
I am so very sorry for the lack of quality in your friend's gift. This is unacceptable and I'd love to correct it and also bring the unacceptable item to our quality teams attention! Please reach me at including your order ID and phone number so that I can address this poor experience.

Best Regards,
Sara M.

Dec. 24th, 2018

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Verified Customer

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Wanda

Basket was not as appear on the website.

7 years ago

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Dennis Noto Englewood, FL

promised deliverary date was two days late

7 years ago

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Verified Customer

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L Foster

My gift basket was never delivered. I had to call and request a refund.

7 years ago

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Verified Customer

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Stela mullen

Bad experience never got credit for my bad experience

7 years ago

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Tom

I was told it be shipped in 2 days and they responded to my email

7 years ago

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Lorretta

Great products at reasonable prices and the product arrived on time.

7 years ago

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Beata

Customer service was bad and no card was included on my goft basket

7 years ago

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Carolyn meek

It was not worth the price. I should have just baked some cookies.

7 years ago

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Verified Customer

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Glend Boccher

Late delivery and no follow up on complaints.

7 years ago

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Hind ,

Great customer service, good value and trust worthy.

5 years ago

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Tina Liss Palos Heights, IL

The gift basket sent to my aunt was not nearly the gift basket as viewed on the website . I would love to be able to provide pictures.

7 years ago

Reply from GiftTree

Tina, I am so sorry to hear this.. Yes if you could please send pictures to , I would love to check this out for you and see what happened and make it right.

Thank you,
Monica LaCross
Customer Service

Sep. 10th, 2019

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Paulina Bastidas

my gift got on time and it was beautiful flower

7 years ago

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Jonathan

Happy with the selection and delivery options

7 years ago

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Michele Ambrosio

The give was lovely and the presentation beautiful.

7 years ago

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Kathy ODonnell

Courteous, & Prompt, & Reliable ,&Competent,

7 years ago

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Nancy Floyd

no hassles, quality items, on time delivery

7 years ago

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Christy stewart

Allways been pleased. And the gifts are always impressive

7 years ago

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Debi Roy

Delivery date / on time / product quality / products packaging

7 years ago

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Leslie Schmitt

The recipients raved about the items they received.

7 years ago

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SB

Service and quality of product are excellent

7 years ago

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Rocky

My order wasn't delivered on time. The delivery date was very significant and it wasn't delivered on that date. Very dissatisfied.

7 years ago

Reply from GiftTree

Hi Rocky,
I am incredibly sorry that the gift was not delivered timely. When sending gifts, we understand that every order needs to arrive when expected and I would love to look into this and see how this failure occurred and do what we can to make it right. Please reach me at with your order ID or recipients name.

We look forward to resolving this and earning your trust back.

Best Regards,
Sara M.

Dec. 27th, 2018

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Michael Mingle

Great products and prices with gift tree

7 years ago

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Jadranka Prijovic

Diversity of products, customer service, informing about delivery

7 years ago

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Anonymous

Great service and products with every order I have placed.

7 years ago

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Priscilla D.

The gift was perfect and was delivered on time.

7 years ago

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Heather

easy to shop for great gifts that work for anyone

7 years ago

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Danielle Wood

The gift items are professional & classy

7 years ago

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Deborah Stover

Easy to order with very helpful knowledgable people.

7 years ago

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Mary Ann

quality items, staff knowledge and response.

7 years ago

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You Know

The gifts are separately wrapped so beautifully.

7 years ago