Name: GiftTree
Rating: 4.0

star star_border star_border star_border star_border

Alejandro Molina Cortlandt Manor, NY

Worst service ever! We placed the order on 12-11-19, with plenty of time for it to be delivered before Christmas, but after alleged attempt to deliver (no note at the door or anything indicating failed delivery, nor option to pick up at a holding facility), the basket was returned to the sender without contacting us! the paying clients!!! Never again and never recommended!!!

6 years ago

star star_border star_border star_border star_border

Kathleen schobel Fort Lauderdale, FL

Two disappointments with this company. Unreliable. Learned about 1 week later that the first basket I ordered was unavailable. Ordered second basket for specific delivery date for 12/28. It arrived. 1/2. I choose the original date from their website offering as my friends were in town for a limited time. No notice that it was going to be late. Will never use them again.

7 years ago

Reply from GiftTree

Kathleen, I am so sorry for your disappointment and frustration. We ran across delays in shipping this year because of the holiday and that is never what we want to happen. We want you to be happy not only with your gift but the timing in which it arrives. Are delivery dates for Standard shipping are usually pretty close, but they are just an estimate also. We do have guaranteed delivery date options like Overnight or 2 day express. I am going to refund your shipping charges as an apology, I know its not about the money it was about the gift but this is all I have beyond my words to say I am truly sorry.

Thank you,
Monica LaCross

Jan. 22nd, 2019

star star_border star_border star_border star_border

Rick Ackerman Redding, CT

I placed an order on 12/15 requesting Christmas delivery, however, the order showed an estimated date of 12/27. I accepted this date though it seemed excessive. Today 12/28 I contacted Gift Tree to find out the order will not deliver until 1/2. I am very disappointed there was no follow up to advise the gift would arrive this late. I ordered additional food gifts on 12/15 from two different companies both arriving 12/20 ! I will not be a customer again. Rick

7 years ago

Reply from GiftTree

Rick, We are so sorry that this delay caused the holiday to be anything other then a joyful time. I have refunded your shipping costs back to you, and will sent a gift card in hopes that we can show you a much better experience in the future. I know it is not about the money, but the sentiment of a gift being received, and we want to do whatever we can do to help. Please reach out to me at if any further help is needed.

Thank you,
Monica LaCross

Jan. 21st, 2019

star star_border star_border star_border star_border

Timmymq Reading, MA

They state a delivery date when you are placing the order and then that date changes in later correspondence, the good old bait a switch. I wanted it there ontime and now it’s scheduled to arrive when no one will be home. The customer service is a joke it’s a shame that I even have to write as I would have hoped that a company could act with integrity and follow though with what they state when ordering. I’ll never use this company again and suggest that others go elsewhere

7 years ago

Reply from GiftTree

Timmy, I am very sorry to hear about this. I tried to find your order to see what happened. I was unable to locate it. If you could please send me an email including your order # to , I would like to find out what happened and if there is anyway we can fix this to stop it from happening in the future.

Thank you,
Monica

Jan. 21st, 2019

star star star_border star_border star_border

Alicia McDonald

I spent 2 hours on the phone ensuring my product would be delivered on time. I called two days in advance and spoke to 3 individuals that told me product wasn't ready. Upon speaking to a manager 1 hour later the product was ready and would be delivered.

7 years ago

Reply from GiftTree

Hi Alicia,
I believe I was the manager that you worked with to arrange the overnight gift to be sent! I very much apologize that the initial email was not received with your order dates and appreciate you allowing me to help in expediting the gift. I do hope the quality was what we expect for our valued customers and appreciate the honest feedback on where we can improve. Please do not hesitate to reach me at if I can ever assist in the future. Have a wonderful new year!

Best Regards,
Sara M.

Dec. 27th, 2018

star star_border star_border star_border star_border

Ed Pacoima, CA

Dont buy from them, it took them 7 days to actually ship the product, ( so late 4 days) then got a email from fedex that they cant deliver bcause the lable was not readable. Then got a email from company saying they have made 3 dilivery attemps ( not what the Fedex tracking indicated) tried to call them was on a 45 minute loop with their automated phone system This will be my forst and last purchase, and I will be doing a chargeback !

7 years ago

star star_border star_border star_border star_border

Kat New York, NY

Gift tree has extremely inaccurate shipping dates. I understand it is the holiday season but there is no reason why a confirmation should tell A different arrival date then the date I chose for it to be delivered. I called immediately and a represented changed the deliver date back and I received a confirmation . I then check the tracking and it is expected to be delivered 5 days after the confirmation date. Gift tree is really an unreliable sham. I order gift baskets all the time and this will be the last time I order from them.

7 years ago

Reply from GiftTree

Hi Kat,
This is absolutely disappointing and not at all how we would want your holiday experience to go. Please reach me at with your order ID or recipients name so that I can see what caused this to happen and make sure we fix this for you!

Best Regards,
Sara M.

Dec. 24th, 2018

star star_border star_border star_border star_border

Brent Kevin Biddulph

Ordered an 80th Birthday gift basket fro my mother. I debated using Costco (as Iusually do), but opted for this company because they offered "personalized ribbon." Spent $100 on a gift basket that had a 'card attached the ribbon, but no personalized ribbon as stated and paid for. Mom said Costco gift baskets much better (in a kind way of course). Also, I specified a delivery date in the future (her birthday), but they delivered 2 days in advance (probably more convenient for their shipping schedule) - ridiculous. Don't bother, nothing special here.

8 years ago

Reply from GiftTree

Hi Brent,

Thank you again for your time today and providing feedback on your recent order. As discussed, we are truly sorry for the unexpected early delivery and do offer many different options for shipping in the future so that your gift arrives exactly when needed for the special occasion. With standard shipping, these dates truly are estimated and can arrive on or around the delivery date selected, while guaranteed delivery will ensure there are not early or late arrivals. The ribbon is certainly a lovely addition to any order and I did not see that option selected for this special gift, however, we would love to cover the cost to add that in the future as a token of our appreciation for taking the time to share these concerns. Please do not hesitate to reach me if I can be of any assistance!

Best Regards,
Sara M.

Sep. 11th, 2018

star star_border star_border star_border star_border

Linda Messenger Piscataway, NJ

This place stinks. Very very bad. They lie. I paid for a $125 sympathy basket to be delivered on day of memorial and it never arrived. They said they delivered but no one was home so they took it back!!!!!!! Never attempted to redeliver!!! Email stTed it was delivered. But it wasn’t. If I didn’t call my family I would assume it was delivered. Ripoff. Don’t order from here. I will never ordered again. Terrible.

8 years ago

Reply from GiftTree

Linda,

I am saddened to hear that this happened especially for such a sensitive occasion like a sympathy. This experience is completely unacceptable and we would love to do something extra special to make this up to you. Please reach us at and include your order ID or recipients name. Our management team would like to personally apologize for this awful letdown and will gladly make it right. We look forward to speaking with you! Best Regards, GiftTree

Jul. 26th, 2018

star star_border star_border star_border star_border

Nancy Morris Gainesville, FL

Wish I read the reviews before ordering. I placed order for a gift basket on June 27th and paid the extra fee to have it delivered on June 28th only to learn they did not deliver it on my sister's birthday as promised. When I spoke to representative, she informed me that it was a two day delivery period so it wouldn't be delivered until the 29th. THEN WHY DID THEY HAVE A ONE DAY DELIVERY FEE?? DO NOT USE THIS COMPANY.

8 years ago

Reply from GiftTree

Dear Nancy,
I'm so sorry that this delivery was not made on the date that you had anticipated. We handle such special occasions on a daily basis and I can definitely appreciate how upsetting it is when unexpected delays occur.

While we do offer an overnight delivery service, I see that that option was not selected at check out, so you were not charged for this service.

It definitely sounds like a discrepancy happened so I would love to look into this further. The order confirmation on our end reflects a delivery date of June 29th with a 2-day shipping selection. If this is not what you are seeing on your confirmation, please forward that to me at and I will address immediately.

It is never our intention to cause a delay and I'm sorry again that this was not received when you had hoped. Please let me know if I can be of any assistance from here.

Best Regards,
Sara M

Jun. 29th, 2018

star star_border star_border star_border star_border

Monica Sims Hephzibah, GA

Good Evening, I am not sure if you all received a picture of the product that was forwarded to my recipient. I am highly disappointed in the service, due to the product arriving a day late and the overall appearance. I ordered the Delightful Combinations-good but it seemed to be quite slighted. It looked nothing like the beautiful presentation and fullness of the basket on the website. The quality was well below the price. IMG_0026.JPG

8 years ago

Reply from GiftTree

Monica,
Thank you so much for allowing us to help rectify this poor quality item that was received. We are truly sorry that this happened to begin with and have discussed these quality concerns at great lengths with the vendor that we had partnered with for your delivery. Please know this experience is not acceptable to us and we would love the opportunity to deliver that WOW to both you and your recipients in the future. You should see that refund in your account within 3-5 banking days, as well as receive a separate email with a gift card that never expires. Please do not hesitate to reach me at if I can be of any assistance in the future!

Best Regards,
Sara M.

Jun. 19th, 2018

star star_border star_border star_border star_border

Judith Carberry Charleston, SC

Ordered a large gift basket with champagne on Wednesday for Thursday delivery. On Thursday I get an email saying that they do not have a local vendor that can handle it until Friday. I agree to wait until Friday. On Friday at 12:30, they give me the same excuse that they gave on Thursday. If they did not have local vendor to provide the service on Friday, they should have been upfront and let me go elsewhere. So now with the weekend coming up, there are no alternatives for a delivery to one of the bosses here at the office. How are these people still in business?

8 years ago Edited September 14, 2021

Reply from GiftTree

Hi Judith,
Thank you for taking the time to share this feedback. I'm so sorry for this failure. While we sometimes need a day notice for fresh fruit for the local florists that we partner with to fulfill these deliveries, this is the absolute most anyone should anticipate as far as a delay.

We take this feedback seriously and would love to show you how we've implemented changes to our system to better serve our customers. I'd love to send you a gift card so that you can try us out again at no cost to you.

Please reach me at and include an order ID or recipients name for the order in reference. Thank you again!

Best Regards,
Sara M.

Apr. 10th, 2018

star star_border star_border star_border star_border

ANNIKA Lithonia, GA

PLEASE DON'T ORDER ANYTHING FROM GIFT TREE. I ORDERED COOKIE CRAVINGS DUO AND THE COOKIES WERE NASTY. THE COOKIES COME IN PACKAGES. THE PACKAGES HAD MULTIPLE EXPIRATION DATES. THE COOKIES TASTED STALE AND WEREN'T FRESH AS DESCRIBED. THEY JUST TAKE YOUR MONEY. YOU CALL CUSTOMER SERVICE AND THEY DON'T CARE. SO SAD HOW COMPANIES TAKE PEOPLE'S MONEY AND DONT PROVIDE TOP NOTCH SERVICE. GIFT TREE NEEDS TO GO OUT OF BUSINESS. FALSE ADVERTISING AND POOR SERVICE. PLEASE STAY AWAY FROM GIFT TREE. RIP OFFS

8 years ago

star star_border star_border star_border star_border

CM

I purchased a terrarium for Christmas for my parents in Arkansas (I live in Australia) and the glass arrived shattered. No response to my emails or my parents' multiple attempts to contact them. Over $70 AUS down the tube. Wish I had seen this site and read reviews prior to purchase, but it was a last minute purchase on line made in desperation - DO NOT BE FOOLED BY THEIR FAKE WEBSITE PROMISES

8 years ago

star star_border star_border star_border star_border

Julio Fernandez North Bergen, NJ

Of course the reviews are fake, they post good ones because they know how much they suck. Incompetent people, incompetent managers, so the owners have to be IDIOTS. I used to buy from them all the time, but after their screwup this Christmas, no longer. Thanks for making me look elsewhere, everything happens for a reason, and mine is that I found a cheaper, better, more responsible company ran by professionals, not IDIOTS.

8 years ago

star star_border star_border star_border star_border

Steve

This company advertises a next day delivery. Once you pay their exorbitant price, the delivery date changes. They attempted to ship a gift basket from the west coast to the east coast telling me not to worry. 5 days after it was supposed to arrive, it did, containing all expired food items. Worst company! Worst customer service! Avoid like a plague!

8 years ago Edited September 14, 2021

star star_border star_border star_border star_border

Barbie Deen

Despicable! That is all I can say! I called and ordered a fruit basket, same day delivery for a friend of mine that just lost his wife. I never heard of this Company before. I was told it would be delivered by 7:00 pm, and they said it was attempted and no one was home. The next day, no one ever heard from them and nothing was delivered. I cancelled the order and will NEVER order from this Company again! :)... Don't waste your time!

8 years ago

star star_border star_border star_border star_border

Michael West Palm Beach, FL

I wish there was a zero star rating. DO NOT order from them. Called the client saying they would deliver in 2 hours, never showed up. A day later still nothing, I called company they said they were researching it. Another day later web site says basket was delivered?? NOPE never delivered. They called back said driver left the basket at the door the night before and it was stolen! Complete lies!!! Just awful in every way and this was supposed to be a nice basket for somebody recovering from surgery! NEVER AGAIN!

9 years ago

star star_border star_border star_border star_border

Elizabeth Coalson Denver, CO

Wish I had read the reviews before using this company! I paid extra to have a flower arrangement delivered to an office building by 2pm on a Thursday and it arrived on the following Monday. Not only was it DAYS late, it looked nothing like the picture. I was completely embarrassed by what was sent. I would have preferred to not have anything arrive at all!

9 years ago

star star_border star_border star_border star_border

Kathy

My mom has ordered a basket for us for our anniversary, not only it didn't come, they have posted it was hand delivered. She was contacting them every half an hour but they had no answers to why it was posted as delivered, they didn't know where it was or where their driver is. They haven't refund her money yet and it's been a week, they couldn't even give her a confirmation number for the refund. Beware.

9 years ago

star star_border star_border star_border star_border

mariemacdonald

We ordered a beautiful fruit basket with Gourmet chocolate, candy and multiple types fruit . What was delivered was a few pieces of fruit, poorly displayed, no chocolate or candy, and a box of dollar tree cookies. The offer on complaint was replacement (not feasible), a 30% in store credit (why would I shop there again) or a 20% refund. It should have been a full refund it was that bad. Never again.

9 years ago

star star_border star_border star_border star_border

Elizabeth Bakersfield, CA

Since my item had to be rerouted, their policy is to return the item to the warehouse. They left it there for a week and when I called to ask about it they promised shipment the next morning with delivery the next day. Instead they shipped it from another state and it will take another seven days of shipping. When I voiced my concerns about the promise and the length of shipment time, they tried to place blame on FedEx. By the way RealTree, it had nothing to do with FedEx who happens to be YOUR chosen shipper. I wish I had read the reviews on RealTree before I purchased from them.

9 years ago

star star_border star_border star_border star_border

Glyn Jaime

Wish I had read the reviews before ordering!! I needed flowers and champagne sent to friends in Nashville who were getting married. The delivery was for the next day....I didn't receive a confirmation email and called today to find out what happened....they said, "sorry, we dropped the ball...would you like a refund?!?!?" NO!!! I don't want a refund....I wanted my flowers yesterday when I requested it delivered!! No apology, no care....I'm totally embarrassed and have no recourse!! DO NOT ORDER FROM GIFT TREE!!!!

9 years ago

star star_border star_border star_border star_border

Becca

Paid about $400 for a rush order for a client (same day requested and confirmed by gift tree on the phone). Following day around 3pm I got a call saying not only did it not get delivered the previous day but they couldn't find a vendor with wine to deliver so I had to pick another gift. I'm furious- because of this a VIP client delivery was missed and there was absolutely no attempt to fix the problem. Never never use.

9 years ago

star star_border star_border star_border star_border

Catherine

3x in 3 years. 3 different people, 3 different locations...same freakin' issue. Delivery. Christmas has been over for a week and my sister STILL hasn't received her gift. Never, never use this company if you want customer service AND your gift to be delivered ON TIME. They truly suck. I've emailed them. I've called them. I contacted FedEx. To no avail. The worst.

9 years ago

star star_border star_border star_border star_border

ME

Gift tree finds it acceptable to not advertise on their website that baskets containing wine require the recipient to be home all day long for delivery. After fed exp attempted and did not deliver my gift, I called customer service who thought it was acceptable to tell me after 3 attempts, my recipient could dive 5 mikes to a fed ex location & pick up her gift. And if she didn't they would give me a credit. NOT ACCEPTABLE.

9 years ago

star star_border star_border star_border star_border

igor Woodland Hills, CA

I have ordered 2004 Dom Perignon champagne rated at about 97 points. It was pictured on Gift Tree website with related price and was clearly seen as 2004. What I received was lower rated and less expensive 2006 Dom Perignon. When I called customer service manager he told me that the picture doesn't mean anything, that they can ship any vintage year. It's ridiculous because quality and price of wine varies greatly depending on year vintage. Basically they cheat and refuse to replace the product with the advertised one. Please stay away from them.

10 years ago

star star_border star_border star_border star_border

Pamela Maher CA

Ordered based on great reviews posted on the companies website - later found out they filter reviews to only post the good ones. Ordered a fruit basket as a sympathy gift for a grieving family and selected the "best" out of the "good", "better", "best" options. Delivery was late in the day on the day it was supposed to be delivered (8:00 p.m.), and that was only after I called to find out why it hadn't been delivered earlier. Recipient said it came with rotten and run-of-the-mill fruit (e.g., oranges). I tried to get my money back and the gifttree refused. Buyer beware here.

10 years ago

star star_border star_border star_border star_border

bonniecand

I ordered a delivery for my mother's birthday eight days in advance and specifically searched for the town where my mother lives. I paid for the gift via PayPal. I received confirmation of my order. On the day before the order was to be received, I was notified that my order could not be delivered as they didn't deliver to that area. Not only is my mother not receiving her gift, I have been advised that there won't be a refund to my PayPal account for 3 - 5 working days. As the money was taken from my PayPal account instantly, I have to wait for a refund.

10 years ago

star star_border star_border star_border star_border

Janine T

Extremely unhappy with this business. Wanted to send my toddler an Easter basket while he was on vacation with his father in Florida. Apparently they do not deliver on Easter. I'm very disappointed. You create holiday gift baskets but don't deliver on holidays? How does that make any sense? The Easter basket would have been perfect for my son. Very disappointed.

10 years ago

star star_border star_border star_border star_border

Jeff Fox Chatsworth, CA

We paid extra to make sure it was delivered on time. It wasn't delivered at all!! They blamed the vendor they used but wouldn't even tell us who that was. The agents were very rude (notice I didn't say customer service as there is none) and we eventually were connected to the manager to make sure we got our money back. Let's see when we get our credit card statement.

10 years ago

star star_border star_border star_border star_border

MRS GRUBIC Hamburg, NJ

The only reason I gave them a 1 was because it was delivered on time. Was not the basket I ordered this company called my local florist to ship a fruit basket. The fruit was not all fresh and it was so small. I called to let them know how embarrassed we were when we say what was shipped to my husbands mother and all they said was will will give you back the money for shipping. UGH The florist is a few short minutes from our house. I would have liked it better if they would have sent her flowers to make up for it....MY ADVISE IS USE SOMEONE ELSE NOT THIS SITE

10 years ago

star star_border star_border star_border star_border

dmdezigns Cumming, GA

Just don't try to send something to a patient at a hospital. They'll drop it at shipping and receiving and tell you it's the hospital's fault the patient didn't get it. Out $125 and my granddad didn't get his gift basket. And customer service was not helpful, basically I'm just sol because they had fed ex deliver it to the shipping dock. I will never use them again.

11 years ago

star star_border star_border star_border star_border

susan Tulsa, OK

I am a nurse at a Tulsa hospital. My unit received 2 very attractive ribbon wrapped, stacked boxes of snacks with very nice thank you notes for both day and night shifts. We greatly appreciate the thought that went into such a nice Thank You. We also realize the cost associated with the gift our patient so generously ordered for us. My complaint is this: The food in each individual package was old and stale. The nuts and dried fruits were rancid. I know that this group of nurses will not be ordering from The Gift Tree. Test the products before you send them out.

11 years ago

star star_border star_border star_border star_border

Rich Granquist Bloomington, IN

I ordered a basket to be delivered to my wife and daughter for their birthday in a hotel while on a birthday trip. Gift tree failed to ship the item in time to reach the destination by the delivery date, even though the item was ordered a month in advance. The basket was supposed to arrive by the 3rd and the tracking shows it set to be delivered by the 7th, four days late! I hope the people in my wife's room four days from now enjoy that basket! Their logistics department should be canned. I won't be using this service ever again.

11 years ago

star star_border star_border star_border star_border

Jaimala Vasquez

Egregious service! I ordered an anniversary arrangement and bottle of champagne on Saturday, and paid extra for Sunday delivery. I was sent an email advising me that they could not find a florist in my daughter's area that had a liquor license. I approved by required email response the sending of just the bouquet, still to arrive on Sunday. Gift Tree promised to substitute a box of chocolates instead. It is now Tuesday, well after the promised delivery date, and my daughter has yet to receive her gift. That is the first and last time I'm using Gift Tree.

11 years ago

star star_border star_border star_border star_border

Jennifer Carter Debary, FL

I was very disappointed when I used GiftTree.com. I ordered a beautiful bouquet for my mothers 60th birthday. I placed my order 10 days before I wanted it delivered. The day the flowers were supposed to be delivered I received a phone call from the company stating they were unable to deliver the flowers because it was too rural. I called a local flower shop (one the company told me would not make the delivery) and they were able to do it for me. The only good thing I can say is I did get a full refund in a timely manner.

11 years ago

check_circle

Verified Customer

star star star star star

Barbara

They're great in handling problems if there are any.

7 years ago

Reply from GiftTree

Barbara, Thank you! We really appreciate this, we all try very hard to put ourselves in your shoes our customers and fix things to the best of our ability. If you have any questions or concerns please feel free to call us at 1-800-379-4065 we would be happy to help!

Thank you,
Monica LaCross

Jan. 21st, 2019

check_circle

Verified Customer

star star star star star

ACB

Anything I order is absolutely, perfect!

7 years ago

check_circle

Verified Customer

star star star star star

Terri Duesler

gift arrived on time, undamaged, which is a plus today!

7 years ago

check_circle

Verified Customer

star star star star star

Mia

My gift was right on time after my short notice purchase

7 years ago

check_circle

Verified Customer

star star star star star

Tomeka Strickland

Beautiful package and on time would recommend to everyone

7 years ago

check_circle

Verified Customer

star star star star star

Connie

Prompt delivery and product satisfaction

7 years ago

check_circle

Verified Customer

star star star star star_border

amanda

Reciepnt loved the gift and it was easy to order and a fair price

7 years ago

check_circle

Verified Customer

star star star star star

Nancy Tracy

The product was quality and arrived when promised

7 years ago

check_circle

Verified Customer

star star star star star

Sherri

Basket was beautiful and arrived on time

7 years ago

check_circle

Verified Customer

star star star star star

Jen Manley Connecticut Mulch Distributors

Great products and wonderful customer service

7 years ago

check_circle

Verified Customer

star star star star star

Joan Cranford

Excellent service and great customer service.

7 years ago

check_circle

Verified Customer

star star star star star

Kimberly Caldwell

Great customer service and on time delivery!

7 years ago

check_circle

Verified Customer

star star star star star

Freda Walker

Excellent products and great delivery timelines.

7 years ago