Name: GiftTree
Rating: 4.0

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Verified Customer

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Dawn Langhoff Houston, TX

Always consistent and high quality products

7 years ago

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Julia Prescott, AZ

Excellent products and great customer service

7 years ago

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Ms Clara W. Lamback Alexandria, VA

The quality of the contents and container

7 years ago

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icbmk Staten Island, NY

product quality, price, delivery....all good

7 years ago

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Desire Portland, OR

the constant emails get really annoying- began to use a different provider to not get so much "spam"

7 years ago

Reply from GiftTree

Hi Desire,
I can definitely appreciate how frustrating it is to have your inbox full of unwanted messages and would be happy to help ensure that this is discontinued if they are not helpful! Please reach me at and let me know which email address these are being received at. I will gladly follow through on my part to put an end to this and am sorry for any upset we caused!

Best Regards,
Sara M.

Dec. 27th, 2018

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Matilda Laredo, TX

We've made a corporate gift to our employer and ordered a gift basket. He was pleasantly surprised. It is a nice idea!

7 years ago

Reply from GiftTree

Matilda, Thank you so much for giving us the opportunity to help with your gift giving. We truly appreciate it. I am very happy to hear your recipient enjoyed the gift. If you ever have any questions please feel free to give us a call at 1-800-379-4065 we would love to help.

Thank you,
Monica LaCross
Customer Service

Oct. 3rd, 2019

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RedViolets Parker, CO

I paid A LOT of extra money to ensure that an already overpriced gift was delivered to Kansas TODAY. It is sitting in Nebraska. Not only are their choices cliché and limited and boring and overpriced, but they don't deliver on their promises.

7 years ago

Reply from GiftTree

Hi Meagan. I am very sorry for the delay in the gift to your dad. Thank you so much for calling us about the UPS plane delay, we are currently taking this issue up with them. We have fully refunded back your shipping cost. I hope your dad enjoyed his birthday gift very much.

Thank you,
Monica L

Aug. 29th, 2019

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Franca Felcher Wayne, PA

I received a basket from one of my clients in December and the basket handle was broken. When I called to Gift Tree know, I was told to email a picture of it which I did. I never heard back from anyone and it is now March. Poor quality and very disappointing.

7 years ago

Reply from GiftTree

Dear Franca,
Thank you for reaching out and bringing this to my attention. I am very sorry that you did not receive an immediate response to the damage being reported and we take full ownership of this! We would generally process a replacement right away and I am looking into why this didn't happen. In the meantime, I have a beautiful gift coming your way as our token of apologies for the time that has passed from your initial contact. We appreciate you and hope this one can be enjoyed as intended!

Best Regards,
Sara M.

Mar. 28th, 2019

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Danny Nadu Sugar Land, TX

***********^***Do not shop here!!!!!!!!!!!! The company is named “gift tree” the one thing you would expect is for a gift to be received on time especially for special occasions. They unreliably make guarantee’s to customers just to make a sale. Save your time and money and shop else where, I am very disappointed in their service.

7 years ago

Reply from GiftTree

Hi Danny,
You are absolutely correct, every gift is important and delivery dates are everything when sending something special to your loved one. We offer several different shipping methods to ensure your gift arrives when anticipated and although the standard delivery offers an estimated date, we also have express deliveries that guarantee the delivery date does not change. Please reach out to our customer service team at or 800.379.4065 for any assistance with this. Your satisfaction is important to us and there is always something that can be done to help.

Best Regards,
Sara M.

Feb. 8th, 2019

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Daniela Hull

packaging is exceptional, they keep you informed from order placement to shipment to receipt, VERY organized!

7 years ago

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Maria Rivas

I have sent quite a few baskets to my clients and family. Everyone is very happy with selections and presentation.

7 years ago

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Mary Willey

Their products never disappoint. The selection of merchandise is very good. I always find what I need.

7 years ago

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L

One of the smaller gift towers I sent, was actually very small when I saw it physically. The contents were fine, but the quantity was surprising.

7 years ago

Reply from GiftTree

Hi L, I am sorry the tower was smaller then you thought. I know shopping online it is hard to tell the exact size of an item. Under the description on our gifts if you scroll down it will show you the actual size of the item, and then also under the Whats inside tab, underneath each item it will also tell you the size or amount in there. I hope that helps for future shopping. I know it was a surprise on the size, but I do hope your recipient enjoyed their gift.

Thank you,
Monica

Jan. 21st, 2019

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Penny

Their gifts are great, the wrapping looks beautiful and they arrive when expected without any issues.

7 years ago

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Thomas G. McCormick

Merchandise quality is excellent. Shipping is rates are reasonable and arrivals are always on schedule.

7 years ago

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Sal Tortora

Good value and sales available all the time, fast delivery, my Christmas orders arrived the next day after ordering.

7 years ago

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Karen Rondeau

I would have given them a "5" but had trouble ordering exactly what I wanted on the website. I had to call customer service.

7 years ago

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Sherree Drezner

Great selection of gifts. When there are problems with delivery, they let us know and find a way to deliver.

7 years ago

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Debra

I have bought gifts several times. They always look nice and are appreciated by the recipient. They arrive promptly.

7 years ago

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Ethel Holt Taylor, MI

Ordered a gift basket on December 16th. It was supposed to arrive on the 19th. Didn't arrive. Called service. They said it would arrive on the 21st. Still didn't arrive. Now they're saying the 24th. Will see. Will NOT order from them again.

7 years ago

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None Frankfort, IL

I'd give it a zero if I could. I wanted a birthday gift mailed for a birthday NOT Christmas. Instead I was charged more for overnight shipping for Christmas. I'm actually hoping the person I sent it to isn't available to receive it and it gets sent back. I'd rather get my money back and order from another company. Never again.

7 years ago

Reply from GiftTree

I am so sorry about any confusion. We do not charge overnight delivery on gifts intended for Christmas unless the customer chooses that shipping option, or if the gift is a highly perishable item and requires overnight delivery so it does not get stuck in transit. If you ever have any questions about our gifts or shipping charges please feel free to give us a call at 1-800-379-4065 we would be happy to help.

Thank you,
Monica LaCross

Jan. 21st, 2019

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Nick New York, NY

Horrible. Got an email that my basket was delivered. Called to ask how they liked it and was told that no basket had arrived. 2nd email comes saying the basket is out for shipment. This place is a joke. Sent two baskets for delivery last week - still nothing. Very Very Frustrated!

7 years ago

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Thom Kernersville, NC

I had an order requested for 12 cupcakes sent to my old Army buddy in Florida, with a personalized card. What he received was a box of Oreo cookies, 12 , and no personalized card. I spent $67.00 for trash and a bad memory. I'll never use this company again

7 years ago

Reply from GiftTree

Hi Thom,
A wrong gift and missing card message is completely unacceptable and I'd love to both fix this for you and also make sure this is corrected so no one else encounters such disappointment! I am so sorry this happened and look forward to hearing from you to help make this right. Please reach me at with your order ID or recipients name for further assistance.

Best Regards,
Sara M.

Dec. 24th, 2018

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Lori B Minnetonka, MN

I ordered what I had hoped to be a very nice spa basket. I spent a lot of money and it was dropped off at the curb and the picture I got was NOTHING like what was pictured in their catalogue. Very disappointing. I won’t order again

7 years ago

Reply from GiftTree

Hi Lori,
This is greatly disappointing to know the gift was not what was expected. I would love to address your concerns and see what we can do to make this right! You mentioned the gift was not as pictured, please let me know if this was the wrong gift or if the correct items were included upon opening up the basket. We do package our gifts in a way that ensures everything is received in excellent quality upon arrival, I'm attaching a video here that shows what your recipient should expect when unboxing their beautiful gift:

If you do believe the wrong gift was received, I greatly apologize and would love to help fix this! Please reach me at with your order ID or phone number on file. I appreciate you taking the time to provide this feedback and look forward to hearing from you.

Best Regards,
Sara M.

Dec. 24th, 2018

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Taylor Oceanside, CA

Do not order from here!!!! They told me it was delivered THREE TIMES and I ruined a big surprise for my boyfriend because I asked him about it and it never got delivered. I’m very disappointed and hurt. This was really important. I can honestly say this ruined my entire weekend. Will never trust this company or order from them ever again.

8 years ago

Reply from GiftTree

Dear Taylor,
I am so sorry that this has happened and resulted in a waste of time with the misinformation received. This experience is completely unacceptable and we would love to do something extra special to make this up to both of you. Please reach us at and include your order ID or recipients name. Our management team would like to personally apologize for this awful letdown and will gladly make it right.

We look forward to speaking with you!

Best Regards,
Sara M

Jul. 19th, 2018

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Chad Hulan Littleton, CO

Ordered flowers for my anniversary and they were never delivered. When I call to question they stated they tried to deliver several times but we were not available. That would be a lie because we were home all night. Now I am having issues with getting a refund.

8 years ago

Reply from GiftTree

Hi Chad,

I'm so very sorry that this was not received!! To hear that your loved one was home during these said attempts is very upsetting and I have seen that you did receive a full refund to the card on file for this disappointment. I know your concerns were not about the money, but the sentiment of doing something special for your anniversary. I've sent a gift card to you as well and documented your account. We would love to show you a much better experience and greatly appreciate you taking the time to share this feedback. Any feedback helps us to continue to improve our services and relationships with our vendors and I'm sorry again that this was not a good one. Please reach me at if I can be of any assistance in the future.

Best Regards,
Sara M

May. 16th, 2018

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Janet Dean Grants Pass, OR

Disappointed : I have used Gift Tree many times over, and they were always perfect. I feel the shipping is over the top, but I continued to be pleased with the gifts. This time instead of the beautiful basket that are shown, it was an cheap Easter basket. Yes, very disappointed, and not happy.

8 years ago

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Theresa Quintong New York, NY

They do not bundle ship. Each item is separate cost. Customer service admits they have received many complaints but nothing changes. Not only is this costly for consumers but leaves a large carbon footprint. I suppose the company doesn’t care that they lose a huge percentage of business.

8 years ago

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WB Cocoa, FL

Four Christmas gifts were not delivered. It is now Jan 1st and no one has been reachable at Gift Tree since Dec 24th. They said that they would look into it and I haven't heard anything in response to my follow up inquiries. I had ordered these gifts to be delivered overnight, FedEx, and they were scheduled to be delivered on Dec 20th.

9 years ago

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Ines

I received a gift basket for Christmas. The presentation looked good, but all the edibles were stale. I was very disappointed and felt awful for the gifter who spent all that money. I will let them know they got ripped off and not to use this company anymore.

9 years ago

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ronnie Sulphur Springs, TX

I order two items sent to same hospital room. One was delivered the other one not. When I contacted Gift Tree they said they could not get a hold of delivery co. So they could not do anything to help. I should of known to look for reviews on them before I ordered. That's what I get for being in a hurry

10 years ago

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Doreen Buker Carver, MA

I ordered the sympathy fruit and gourmet basket and was so embarrassed with what the sent. A 5 year old could have done a better job. When spending over $80.00 you want the gourmet part to include more than a Cracker Barrel cheese and a box of crackers. I will not order from them again.

10 years ago

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Manny Reno, NV

Ordered basket of plants for Mother's Day for my mother and they sent her a vase and flowers there's a reason why people order certain things and they didn't get it right. The only thing they got right with the delivery date. Never again will I use their service!

10 years ago

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Vilma Johnson Saint George, UT

This was a gift from my daughter and family. It was hard to tell her she wasted her time and money on my birthday gift.. The boxes were cute. the trail mix was stale, the small packages of candy were pitiful. .A large bag of popcorn would have been better..! Disappointed in IVINS, UTAH

10 years ago

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R Saint Paul, MN

Terrible. I was looking for a local vendor and this place purported to be that. I requested a specific delivery date, which was botched. When I called to complain I was offered $20 off my next order. I will never use this site again.

10 years ago

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Doron Ben-Atar New Haven, CT

Gift tree not only failed to deliver the package I ordered and paid for, the customer service person actually blamed me for their incompetence. This company has just about the worst service of any online gift service. And it is no bargain either. Stay away.

10 years ago

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Sandra V

They lie about available next day delivery. We are from Brazil, our daughter lives in Birmingham, Alabama. Yesterday, my husband ordered flowers for her birthday and delivery date not honored. We are very upset and very disappointing.

11 years ago

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Hope Riverview, FL

Once again, they fail to honor the delivery date. I was guaranteed a specific date. I ordered a week in advance. They did not deliver. Very disappointing. I will never use their service again and I will warn everyone to beware.

11 years ago

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Amy J El Sobrante, CA

I ordered a mothers day gift in April. They are still not delivering until after Mothers day on the 12th.they would not give me a discount or offer any solution. I will never use them again because i dont trust their items will deliver on time.

11 years ago

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Lisa Sapp Colmar, PA

Gift Tree does not any promo codes. Delivery fees are extremely high.

7 years ago

Reply from GiftTree

Thank you for taking the time to share feedback on your ordering experience! We appreciate you shopping with us over the years and I've shared this input with our team that manages online promotions. I'm happy to confirm a $10 promotion was applied to your most recent order. Please do not hesitate to reach me by responding to my email if I can be of any assistance!

Best Regards,
Sara M.

Apr. 29th, 2019

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Kristina Tuttle

Reliable service and good product and decent results

7 years ago

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Paulette

Gift Tree is True to their advertisement.

7 years ago

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Julie

easy to use site with fast shipping and good communication

7 years ago

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Kuldeep Bhardwaj

Prompt Quality Deluvey Trustworthiness Value for money

7 years ago

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Elizabeth

some flavors of ice cream were not very tasty

7 years ago

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Kym Lunardi

Great selection, unique. Delivers product as expected

7 years ago

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Sandy Moss

Excellent in all ways but a little costly.

7 years ago

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Ann Carter

Everything is good quality and promptly delivered.

7 years ago

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Marcia

Save one incident, they have been reliable and trustworthy

7 years ago

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Kathleen

Gift items I selected were on time and very well received

7 years ago