1800-Flowers opened in 1976 delivering flowers and gifts worldwide. For more than 30 years now this company has helped people express themselves, by offering a fine selection of flowers and arrangements. Customers can also shop though plants, gift baskets, gourmet foods, stuffed animals and more items that are always great for gifting.

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The Good

Customer Service
Personalized Vase

Customer Service

1800-Flowers allows their shoppers to use a live chat tool from their website. This allows customers to get help on their orders anytime 24/7. When compared to other flower delivery companies 1800-Flowers received the best ratings in consumer review testing. This company has done a better job than most others in resolving the complaints they receive from customers.

Personalized Vase

1800-Flowers also offers a personalized vase with some of their flower orders, which is unique for flower delivery. With this feature customers can have a photo of their choice added to their arrangement.

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The Bad

Reliability
Complaints

Reliability

Still 1800-Flowers isn't the most reliable company out there. Consumers have made complaints about their service saying that their flowers didn't show on time, that they received the wrong color, and that they never contacted the customer to let them know if the order would be late. Customers have also had orders cancelled without knowing, then later found out it was because 1800 flowers was currently out of their request. Members generally aren't notified about any changes to their order until they responded or tried to contact 1800-Flowers to track down their delivery.

Complaints

This company has had over 200 complaints since 2008 with over $13,000 claimed losses. The average loss per customer with 1800-Flowers is $62.00.

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The Bottom Line

All in all 1800-Flowers doesn't have the best reputation on the web, although they continue to work with customers to ensure orders are fulfilled and that their business is efficient. They do offer a 100% Smile Guarantee on orders, but be sure to follow and track your order well if you decide to order your flowers through 1800-Flowers. With 38 years of experience and service, 1800-Flowers offers one of the largest varieties of flowers with same/next day shipping options available.

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User Reviews

Star Rating

3.3

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177 Reviews

Review Breakdown

5 grade

36%

4 grade

20%

3 grade

2 grade

1 grade

29%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Mario Martin Montgomery, TX

Being from of family of women, I have always been favorable to sending flowers. Over the years the cost of my efforts had increased because my family of important women had grown. Now that I had started the habit of sending flowers, it had somewhat become expected. 1800-FLOWERS had been recommended to me by friends and I have been a loyal, satisfied customer every since. Not only can I expect healthy, quality flower selections, the prices are reasonable, the delivery is reliable, and the customer service is super!

4 years ago

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Eddie Rios Ogden, UT

1800-FLOWERS is the most recognizable brand in floral delivery. And frankly the only delivery service I use. It is dependable, punctual, and flower arrangements are handled by pros. From order top delivery-it is all worth every nickel. If a particular date is important, then 1800-FLOWERS helps make it special. I have never been disappointed.

6 years ago

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Korinne C Riverton, UT

1800Flowers is my go-to when I need to order flowers. I've used them in the past to deliver to a few people and the flowers were done and delivered that afternoon. They were beautiful too! The website is mostly easy to use. The only thing I don't like is seeing the giant bouquets and then discovering the ones I can afford are much much smaller. But other than that it is great.

4 years ago

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Mary Fernandes New York, NY

I have used 1800-FLOWERS many times and am always very happy with the consistent quality of the gifts that I send. They have a very good selection, and I have purchased both live plants and cut flowers. The gifts are very thoughtful and lovely, and I have never had any issues with delivery. They get your order out quickly, and it arrives completely fresh and beautiful.

4 years ago

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Jlbfla New Braunfels, TX

Have used many times for flowers and birthdays gifts. Prices are reasonable. Deliveries are always quick and on time. Flowers have been as shown in their website and not substituted for something else. They arrive beautiful and fresh. They do not die quickly but last a long time. Candy, popcorn have always been fresh and not stale. I like their many styles of flower arrangements and the prices are reasonable. They have not disappointed me.

4 years ago

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Anna Hu Provo, UT

1800-FLOWERS makes it SO easy to deliver a gift, especially last minute. I like that the night before a special occasion, I can quickly go on, pick out a nice bouquet / gift that I like and leave a personalized message with it. I have only received positive feedback from those who have received these gifts and this company makes the whole process very quick and easy.

8 years ago

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Anoushka Ahuja Orlando, FL

Are use this website to send flowers to a coworker when she lost her father it was very fast and easy to navigate she loved the flowers she received it came with a wonderful note as well. the prices are great!

4 years ago

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Cade Boudreaux , FL

1- 800 flowers is a great company. I bought my mom flowers for Valentine’s Day and my order was shipped quickly and with amazing quality that you can’t find in just regular stores.

6 years ago

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DogLover17 Macomb, MI

I love this company! 1800-Flowers is always stocked with a wide selection for every occasion including goodies besides flowers. I have been notified during each part of the process- order confirmation, order delivered. I will continue to order from them.

4 years ago

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Jeremy Webb Dallas, TX

1800-flowers is an easy and convenient way to order flowers and have them sent to a friend or loved one. The options are endless and they truly send beautiful flowers. Some may think the quality of the flowers will not be good from it being delivered but they come fast and have great quality and life to them.

6 years ago

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Nichole Hiatt Eagle Mountain, UT

I ordered flowers for both my mother and MIL, and both orders arrived exactly on schedule. The flowers looked wonderful and both were so excited to receive them in the mail!

6 years ago

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Kristen Roseville, CA

I've used 1-800-Flowers at least a dozen times. They deliver quality flowers that LAST. I've never been disappointed by an arrangemets. They often send coupons for discounts as well, which is way cool.

4 years ago

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Party0f7 Macomb, MI

I have ordered from 1800-Flowers twice so far. The flowers have been good quality and I have had them delivered to people out of state. I will return to order as needed in the future.

4 years ago

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Kaitlyn Rios Ogden, UT

1800-FLOWERS is a great and trusted floral delivery service. They are on time and never miss a delivery. I love the value and discounts offered too. Great option for a great gift.

6 years ago

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Silvia Lobendahn Orem, UT

The ability to send flowers from any place is great. My experience with 1800Flowers was great when I got the call from my in the east coast letting me know that she received her beautiful flowers. Love the on-time service!

6 years ago

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Rommie Bishop III Rexburg, ID

I've used 1800 Flowers twice now, and have been grateful for their service. They delivered the flowers I wanted on time and it was easy to find what I wanted on their website. Good price for what you order, too.

6 years ago

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Connor Farmington, UT

1800-Flowers is my go-to last minute flower delivery even on the day of a holiday. They have a huge stock and can deliver all across the country. It's easy to find a gorgeous arrangement for a decent price.

6 years ago

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letsgogreen12 Macomb, MI

I like 1800-FLOWERS because they are always sending me discount codes since I have purchased from them in the past. I like saving money on quality products.

4 years ago

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April Jones Tremonton, UT

The flowers I ordered we delivered early, so they recipient wasn’t left waiting around for the delivery and just as beautiful as pictured online! Very happy with them!

6 years ago

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Bill Nelson Midvale, UT

Used this service many times. Easy process to order flowers. Very helpful operators willing to stay on the line as long as it takes to ensure you get correct selection.

6 years ago

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Tiffany I Gaithersburg, MD

Beautiful arrangements and good customer service. Used them several times. One year an arrangement had some bad flowers. They shipped a new arrangement over for free.

6 years ago

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Jorden Laird Front Royal, VA

This site is full service, and even has a set up to remind me of upcoming birthdays or events. The flowers always look amazing and last for longer than expected.

7 years ago

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Matthew Carbaugh Herndon, VA

Used 1 800 Flowers do deliver a bouquet for my high school sweetheart on valentines day. Ordered them 5 days before and they arrives on time! Thank you!!

7 years ago

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Eric San Diego, CA

I ordered some flowers for my wonderful mother last year from 1800 Flowers and she was happy with what she got. I guess thats what really matters here.

7 years ago

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Sabra Burrell Herriman, UT

I love the flowers that I have received from 1800 Flowers. They are packed nicely. The flowers seem to last longer than grocery store bought flowers.

4 years ago

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Amy N Sandy, UT

My husband sent me flowers with 1800-FLOWERS and I was very happy with the flower delivery. The flowers were beautiful and arrived on time.

4 years ago Edited January 25, 2022

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Erik Lewis Minneapolis, MN

When you have screwed up and need a gift faster than Amazon Prime then 1800 Flowers to the rescue. Simple, quick, never a complaint.

4 years ago

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Daniel Cebrero Henderson, NV

My go to source for flowers for Mother’s Day and Valentine’s Day. Same day and next day delivery is the best and the flowers are always fresh.

4 years ago

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Rebecca D

Love using this company when in need of gorgeous arrangements in a quick fashion. Flowers turned out beautiful. Also reasonably priced.

4 years ago

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Logan Hudson Norcross, GA

1-800 flowers has done well with delivering beautiful flower to my Mom on time. I never have any issues and the staff is always nice over the phone.

6 years ago

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cb Thibodaux, LA

I bought my girlfriend some flowers from here and she loved them! Easy, fast and affordable shipping and is perfect as long as you plan ahead!

6 years ago

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Linda Webb Eagle Mountain, UT

I have used this site to send flowers to a friend out of state. They are a great price and they cake to get looking beautiful

6 years ago

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JDWain Tallahassee, FL

I have used 1800 Flowers a few times for special occasions, they are easy to use and the flowers have always arrived in great shape

6 years ago

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Virginia Rosenthal Pleasant Grove, UT

I recently bought a nice arrangement for my sister's birthday. I loved that I got regular updates on the delivery status of my purchase.

6 years ago

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Jaci Rhoades Bryant, AR

I have used this company for years. They make it easy to order online and my order has never been wrong or not delivered on time.

6 years ago

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Reckholdt Draper, UT

We have used 1800-Flowers several times and we have always had a great experience. The flowers are fresh and customer service is great.

6 years ago

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Karen Hartnack Norcross, GA

I have several out of town family and friends I send flowers often large selection and I have been told they always arrive beautiful and fresh

6 years ago

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Aunt Cathy Bay Saint Louis, MS

My son use to send me flowers back in the day aka before babies. LOL.. and I received them in perfect condition. My favorite, the big sunflowers!

6 years ago

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Asia Bui Gulfport, MS

I love using this flower company because they are very quick and have such beautiful floral arrangements for such good prices!

6 years ago

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Juan Beaver, PA

The service and quality is great! I sent my mom flowers on mothers day before and she loved it. She was surprised for sure.

6 years ago

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Amanda Warrendale, PA

I've never had any issues with 1 800 Flowers. All of my experiences with the company have been positive and the flowers arrived on time!

6 years ago

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H Moore Lehi, UT

I've used 1800-Flowers many times. Even when I call a florist directly, I find that 180-Flowers is just as great of a deal.

8 years ago

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Monai West Queen Creek, AZ

Received flowers from my husband. Fresh, smelled great and lasted a couple weeks.

8 years ago

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emblair Herriman, UT

Great service. Flowers arrived in a timely manner beautifully arranged and lasted longer than expected.

4 years ago Edited January 25, 2022

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Rick Froid Park Ridge, IL

I always use 1800-FLOWERS. Very helpful staff and help you to achieve exactly what your looking for and your needs.

4 years ago

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bmc2z7 Columbia, MO

I like the ease of using their site, I feel like they care about their customers and provide high quality flowers.

4 years ago

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Holly Brown Saint Amant, LA

great and quick service to deliver flowers when I forget to send anything to family members on birthdays or holidays

6 years ago

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Cara Shumway Mesa, AZ

Love the simplicity of ordering flowers to be delivered at any time!!! And knowing they will get there!!!

6 years ago

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Adria Riverton, UT

Use this place frequently to send flowers and other things like cookies or treats to friends. Reliable and good quality

6 years ago

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Brenda Thomas Ferron, UT

I have received flowers from here and they are always fresh and beautiful. They are always packaged very well.

6 years ago